16504 comments found.
Hello,
I’ve just published a new blog post and realized that any of my posts is opening on the front end. If I change to WP default theme everything works.
I’ve just renewed support and opened a ticket because of this. Please check it, it’s really urgent!
Thank you
Hi,
I checked your ticket, it has been answered and is being checked by my colleague.
Best regards,
Hello and congrats for your theme. Any quick fix for the blury thumbnails on your travel blog theme?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Hello, for my next project I am assessing your product. I usually run a staging environment on my local intranet lab and after that I go live to a TLD. So I have a Wordpress installation on a virtual machine on my Esxi host where I should install your product, I then should install the same on a Cloud VPS for the online version. How to manage this scenario if the license key is valid for one activation only? Thank you
Hi,
You can revoke API key once you finish working on local, take a look here:
https://themes.artbees.net/docs/revoking-api-key-x/Best regards
Hi Artbees, I sent you email weeks ago with no response. Unable to revoke license and reassign it to another website. Getting an error “unable to register your license”. Unable to get support. Your portal says it’s unassigned. Unable to submit a ticket since your system sees no activated licenses. Unable to use my license. Please help
Hi,
I was unable to find an email through the email address registered for you at themes.artbees.net/
Your license has been used for www.fosterg* 9 years ago. Please confirm in the next reply so that I can cancel the previous license.
If I cancel the previous license, you can activate the theme with Envato Purchase Code.
Best regards
Yes, please! Go ahead and clear the license.
Done, please check
I am trying to update the theme. I get an error saying: Something went wrong please try again. exact same error as before: #177435 Can’t update theme Please help. I don’t think I should renew support just to update a theme.
Hi,
Please contact info@artbees.net and provide your purchase code so we check what is wrong. If the problem is valid, we will solve it.
Best regards,
When will WP Bakery (Modified) version 7.3 be available for Jupiter 6.x?
Hi,
We have recently released version 7.2, the next version may be released late, because it is not in the priority of tasks at the moment. I appreciate your patience, regards.
Any status up on version 7.3?
any update?
Hi,
If an update is published, you can find out about it from the link below:
https://my.artbees.net/downloads/Best regards,
Hi Trying to make a purchase, but paypapl isn’t supported in my country. Do you have an alternative payment method ?
Hi,
Payments are only handled by Envato and we have no control over it. Please consider the options they provide in the payment step or get in touch with support@envato.com for more details.
Best regards,
Is there a reason why the Navigation Menu widget on Elementor no longer works as soon as I enable the Simplicity Mode???
Hi,
Enabling this mode will result in the disabling of certain widgets and older JupiterX features, such as the customizer and ACF custom fields. This is done to improve the performance of the theme.
Bests,
Hello, Artbees. I use jupiter 6 and one thing is annoying and I can’t find solution. I have images in my blog post that are vertical, but width of blog post is wider than image. So in that case, images are stretched to the edge of blog post area. that makes vertical images zoomed in a bit. Is there any shortcode or something that I can add to just post vertical images as they are and center aligned? I can’t find anything in Blog settings. Thanks if you can assist.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
hi, support, post options on the page is not working in Jupiter x theme, only if deactivate Jupiter X Core. and this has become after update of our theme. before has working fine.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
My support period has expired. so how do you want to fix your plugin issues
Hi,
Please contact info@artbees.net and provide your purchase code so we check what is wrong.
Best regards,
Thank you, I have sent you email
Dear support
I have sent an email about 5 days ago about the problem, and have not heard or received from you.
Hi,
We have not received an email from info@backen*, please send the email address you sent the email with.
Best regards,
Dear support
I have sent the mail from info@backen. Have you received
Hi,
Please resend or use another email address, we have not received an email from info@backen.
Best regards,
It has been nine days since I submitted a help ticket. There is a problem with the theme and the built-in MailChimp form. The support person doesn’t seem to read the previous messages before answering.
I own 39 licenses for Jupiter. The level of support has declined dramatically since my first purchase five years ago. the past couple of years I bought 5 licenses on Black Friday but this year I didn’t buy any. I am moving to another theme developer because support is almost impossible to get from Artbees. It seems the company is not listening to their customer reviews.
Hi,
The reason for this delay is that the support team first checks your site before responding, if the problem is solved, they will respond to you, if the problem is not solved, they will send it to the technical team.
I checked your ticket and it seems that the issue with your site is a bug. My colleague has forwarded this issue to our technical team and they have fixed it on your site, but the problem was not resolved. They are working to find a permanent solution for your site and my colleague will update you soon with the result.
I will personally follow up until your problem is solved.
Thank you for your patience.
Best regards,
Hi, I have made all the updates of Jupiter X, but the Twitter logo looks old on the blog detail pages. Could it be that I’m the reason why it looks old or was the new version of the Twitter logo not added to the theme?
& Thanks for great theme
Hi,
The Twitter logo has changed in JX 3.8.0.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
We’re glad to hear that you’re enjoying the theme.
Thanks.
Hi there, this theme looks amazing, I saw in the cover and cart cover say 50% discount, how can I get it?
Hi,
This discount was for Black Friday, unfortunately it has expired.
Best regards,
Why is it so hard to request a refund? I DON’T LIKE THE PRODUCT! PLEASE REFUND!
Hi,
Refund issued yesterday by us,
It may take a few days for Envato to return the money to your account.
Thanks for your patience,
Best regards
Hello, I am having the issue that I can’t edit the frontpage in Elementor any more. It won’t load. It only loads in safe mode. I deactivated all plugins and found out that the Jupiter X Core plugin is causing the problem. I used a rollback to an older version, but the problem still exists. What can I do about this?
Hi,
Please read the article below:
https://themeisle.com/blog/elementor-not-loading/#grefIf the problem is not solved I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Bests.
Don’t buy this theme! The worst theme ever! I used old one, which was awsome, now I give it a shot. How I made mistake…
Hi,
I’m sorry to hear that you had a negative experience with this theme.
Jupiter X is our latest Theme it has more Templates and is advanced.
Jupiter and Jupiter X are two different themes. The Jupiter X theme was reborn from Jupiter, but it uses Elementor rather than WPBakery Page Builder, so it works differently. Even still, Jupiter receives maintenance and security updates and is available on ThemeForest in the same package.
If there is a problem with the theme in using the Jupiter X theme on your site, I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
If you like to use Jupiter, you can use it because this theme is also supported and updated by us.
Best regards
Dear Support, I request a cancellation of the purchased license and a refund.
Hi,
Thank you for reaching out to us. We understand your request for a cancellation of the purchased license and a refund.
Please read the following article:
https://themes.artbees.net/docs/getting-refund/Feel free to ask anything else you need.
Best regards.
Hello, my client got Jupiter WP Theme Version: 6.1.5. How do i migrate?
Is JupiterX Compatible to Jupiter Theme (previous versions)?
Hi,
Please read the following articles:
https://themes.artbees.net/docs/upgrading-jupiter-theme-to-version-x/ https://themes.artbees.net/docs/migrating-page-content-to-jupiter-x/If you have any problems, I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thank you.
Thank you very much. That helps me a lot. We thought we would need to migrate, because of the PHP Version 8.x+ is not supported.. Can you confirm that old Jupiter Theme supports PHP 8.x?
14 days do not resolve my refund request… Now I have opened a support ticket and made a dispute. Please I need my money back.
Refund request ID 7405452c-8de8-4957-bf58-86e0aa3df68e
Envato/CodeCanyon Dispute #3386940
Hi,
The refund was issued 7 days ago by us.
Bests.
Hi, I got the same vulnerablity issue as someone mentioned here 2 days ago. I have made a topic on the support forum so hope someone can help because Google sees the site as unsecure, so we cannot place ads on Google.
Jupiter X Core 3.8.6:
Security risk: file download. A vulnerability exists wherein a user could read, upload, delete, or access an arbitrary file from your site.
Hi,
I have reviewed your ticket, it has been answered and is being checked by my colleague.
Bests.
