8598 comments found.
I get a few Error message showing up on my pages all the time. Please help me fix. I got the latest version of theme. Deprecated: Creation of dynamic property Radium_Theme_Demo_Data_Importer::$demo_files_path is deprecated in /www/xxxx_556/public/wp-content/plugins/uncode-core/includes/one-click-demo/init.php on line 90
Deprecated: Creation of dynamic property UncodeFont::$mod_file is deprecated in /www/xxxxx_556/public/wp-content/plugins/uncode-core/includes/font-system/font-system.php on line 30
Hi Nybiz! Unfortunately, we have never received this report from any other user (we just checked both on this message board and on our private support). So. it occurs to me that you are perhaps using an incorrect version of PHP, e.g. PHP 8.2 which however for WordPress itself is still in Beta stage.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for reply. I try to change the php version later to see if problem is solved. I get back to you.
Hi Nybiz! In case as suggested open a ticket at private support and, enter all logins. Give us a few days because except for a short check this morning, the whole team is on break for the Christmas days.
Hello, I use your theme – fully registered – on my domain mariosposato.it but, recently, I had to move such website to mariosposato.com
The website mariosposato.it is not active anymore.
Due to this change, my license is not active anymore – I think that it is tied to the old domain. Can you move such license to the old to the new domain? I cannot do updates or anything like that at the moment.
Thanks 
Hi domenicolatosa! At the end of the error messages you have, there is a “More Info” link with detailed instructions on how to ask support for this… Anyway, if you missed it, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
how can I display product category descriptions in the archives?
Hi supermex! Please follow: https://support.undsgn.com/hc/en-us/articles/213459549
PS: Otherwise you find this setup in the Demo Contents, ex: https://undsgn.com/uncode/product-category/furniture/
Hi guys,
I’m getting an error message on search console saying “Invalid object type for field ‘author’ since the last Uncode Update. I had a look online and it appears the schema is not correct for the comments. So, every post I have with comments is getting this error messages and it’s not eligible for Rich Snippets.
What do we need to do to fix this?
Hello! Sorry for the issue, we have not received any other reports at the moment, so could you paste here the entire message please, with the file name and line? (You can hide your site URL of course, if you prefer). Thanks
Hi,
I have 2 error messages. For “missing field author” it’s highlighting this code as the issue:
<article class="comment even thread-even depth-1 parent" id="comment-46847" itemscope itemtype="http://schema.org/Comment">
<figure class="gravatar"></figure>
Paul johnson
<time class="comment-meta-item" datetime="2023-03-04T19:14+00:00" itemprop="datePublished"> 4 Mar 2023 </time>
Iv never done wild swimming and it’s something I’ve always wanted to do I would love to go to the Lake District and give it a go but I don’t know how I go about it I’m 58 years young and I want to do it before I get any older so any information you could give me would be much appreciated or if there’s a group I could join so that I’m not on my own when I take the plunge
Reply
<section class="child-comments comments-list"><article class="comment byuser comment-author-mbarnes bypostauthor odd alt depth-2" id="comment-46880" itemscope itemtype="http://schema.org/Comment">
<figure class="gravatar"></figure>
Mark Barnes
<time class="comment-meta-item" datetime="2023-03-14T07:09+00:00" itemprop="datePublished"> 14 Mar 2023 </time>
Hi Paul, Never too young to start! These guys offer taster sessions near Ambleside – https://www.swimthelakes.co.uk/product/wild-swimming-taster/ – and provide all the equipment you need. After getting their advice you can head out on your own. Otherwise try joining this facebook group and join them on a group swim https://www.facebook.com/groups/Lakedistrictosw/. Let us know how it goes. Best of luck. Mark
</article></section></article>For “invalid object type field author” it’s higlighting this as the error:
Vivian ChongI see. In this case please I need the URL of this page and the name of the tool you’re using to test it. Thank you. Best
I got the same errors on Search Console and Rich Results Test Tool.
The issue appears on any post that has comments, but here is the example I used for the above test: https://anywhereweroam.com/places-to-visit-in-the-uk/
Hi pghealy! Thank you for the info, I pass them to the developers team and we will let you know if we need more info. This part comes directly from WordPress so it seems odd to me that it is related to the update. Anyway we will clarify and if there is a fix it will be part of the next update.
Great, thanks.
You welcome!
What would be the best way to stretch the row to (full height – header height). so I have rev slider that I want to be contained within the row with padding. I have a sticky header. Atm, rev slider is full height and goes below the fold. I want the container and revslider to be full height (over the fold)
Hi amyth91! If you are using Slider Revolution you should check in the Slider settings, since Slider Revolution, when set to be fullwidth, overrides any theme settings: https://www.sliderrevolution.com/manual/standard-background-spacing-and-border-styling-options/
Anyway, we kindly remind that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Is there an easy way to add responsive font size for headings?
This is instead of adding duplicate items and then changing settings and responsive for desktop and tablet.
Hi amyth91! Currently, the size responsive headings are handled automatically. From the next update new options like Clamp are already ready (we posted a preview on our Facebook Group). At the moment you could create a simple CSS rule if automatic font size is not for your case, if you send us an example page we can suggest this simple code.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Issue is happening with not loading title image on portfolio posts; https://oliverferra.com/view-listings/featured-listings/
Hi 333design! Do you refer to the first image? Please try to upload the image again with a slightly different name. Be also sure to optimised it for the web before uploading it, if you check also the first image is not accessible, this is the direct link and the theme is not called into question here (direct URL of the image): https://oliverferra.com/view-listings/featured-listings/oliverferra.b-cdn.net/wp-content/uploads/2023/12/Leadphoto_142Muerdago_HiRes.jpg
The issue was with a caching plugin. Solved
Thank you for the confirmation! 
Hi! For our team members we would like to show a secondary image when hovering over their image. Is it possible? Thank you!
Hi mgll! We are sorry but this is not an option. The Secondary Image is only possible if using the Post Types (Posts, Products, Portfolio, etc), since it’s not possible to associate a Secondary Image to a Media Gallery item. Unfortuatnely, it’s not something we can suggest a quick workaround.
Hello, I would love to submit a ticket on the support page, but it does not let me login with Evento or the regular login method. I have bought the theme many times for many clients, one of those site wont let me upgrade saying that i am “exceeded the maximum number of activations permitted for a single Purchase Code” but I am positive that I am only using the key for this site. What to do next ? thx
Hi martinetminet! From what we can see you cannot login to the Help Center since your support period is expired. Anyway, if you have this error you don’t need to login. At the end of the error messages you have, there is a “More Info” link with details instruction on how to ask support for this… Anyway, if you missed it, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hey there, I have a question, maybe a feature request: Is there a way (or will be in the future) to have a filtering option for the “Portfolio Table” module? That would be awesome. Thx for the great theme…
Hi musimon! No we are sorry but at the moment there is no method to have a filtering option for the Table layout (Pattern, and Titles), and unfortunately we don’t have a quick solution to suggest since it’s a quite complex implementation.
Hi – just wondering if Slider Rev within Uncode is being upgraded to 6.6.19 as there is a security issue with the current 6.6.18 (https://wpscan.com/vulnerability/36ced447-84ea-4162-80d2-6df226cb53cb/)?
Hi jrjoseph! Yes we are aware of this update of Slider Revolution and as always a minor update of Uncode including the updated version of Slider Revolution is already planned for this week.
Cool thank you
You welcome!
Hi there. I have bought two licenses for the theme, but none of the purchase codes appear to be valid anymore. It keeps saying it’s undefined and not registered. Could you please check if these are still “online”?
Hi tarikkool! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi there, we’ve been building our site and adding code using the main theme. We are trying to switch to a child theme now, but that seems to break the site. Do you have any recommendations?
Hi kawesabu! Probably without access we don’t really understand, but generally the opposite should be the case, i.e. the Parent theme should not be modified with custom codes and the changes should be placed in the Child Theme: https://support.undsgn.com/hc/articles/213454729
Hi, I need help: “The package cannot be installed. The template does not include the style.css file.” I cannot install the template, what should I do? Thanks.
Solved, thanks.
Hi gzsoltpeter! Thank you for the confirmation!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I need help: I received an alert from wordfence about a possible problem: ALERT: wp-content/themes/uncode/core/plugins_activation/init.php File type: Not a wordrpess.org core, theme or plugin file. Details: This file appears to have been installed or modified by a hacker to perform malicious activity. If you are aware of this file, you can choose to ignore it to exclude it from future scans. The matching text in this file is: ( isset( $value ) && is_object( $value ) ) {\x0a unset($value->response[ ‘js_composer/js_composer.php
The type of problem is: Suspicious:PHP/anti-antiupdates.A.14052 Description: Routine used to hide available update notifications
Can you help me? Thank you
Hi! Please follow this article: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Hi, I have a problem. In WP Admin: “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.”
I have only one website using this theme, always been the same for many years. Nothing’s been hacked and nothing’s changed.
I have the correct purchase code but it says the same thing – too many activations. Not true!. I’m stuck, and my concern is that I don’t have support, as I’m not prepared to buy it. I shouldn’t need it. Can you help?
Hi chriswinter! Please find more info on how to ask support for this at the bottom of this page at the “Migrate or transfer a Purchase Code” part: https://support.undsgn.com/hc/en-us/articles/360000849998-You-have-exceeded-the-number-of-activations-permitted-for-a-single-Purchase-Code
In a few words, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi Uncode ! Since the last udpate, my featured secondary images doesn’t work anymore on mobile (for dynamic portfolio posts, here is my website : https://nicolaspoirson.com/ ).
When I click on the portfolio image, it just show the category but not the featured secondy image+category like on desktop (hover on desktop). What should I do to make it works ? Thank in advance, wonderfull theme by the way
Hello npoirson! Thanks for the warning and sorry for the problem: a fix for lazy loading causes this problem with secondary images. The next update will include the fix, in the meantime you can use this CSS snippet:
.tmb .t-entry-visual:hover .dummy.secondary-dummy-image,
.tmb.tmb-all-hover.tmb-content-under .t-inside:hover .dummy.secondary-dummy-image,
.tmb .t-entry-visual:focus .dummy.secondary-dummy-image,
.tmb.tmb-all-hover.tmb-content-under .t-inside:focus .dummy.secondary-dummy-image,
.tmb .t-entry-visual:hover .t-secondary-background-cover,
.tmb.tmb-all-hover.tmb-content-under .t-inside:hover .t-secondary-background-cover,
.tmb .t-entry-visual:focus .t-secondary-background-cover,
.tmb.tmb-all-hover.tmb-content-under .t-inside:focus .t-secondary-background-cover {
opacity: 1 !important;
}
You can paste it into your child theme or into “Theme Options -> CSS & JS -> CSS”. Let us know.
Best
It works. What responsiveness ! You are awesome , thank you !
Thank you for confirming, all the best
Hi, We are using uncode theme for many projects. We need it for our new project. Since our existing theme’s support is expired, I have to contact you through this. I have one query to ask you.
Can we create different UI/Layout for product & assign it to the whole category?? As for our new project, we need to showcase woocommerce based products called as Programs and there are other normal products also. But for Programs category, we need different layout & different for other products. Is this possible? Kindly guide me for this.
Hi nikhilp27! Do you need this for the category archive page where all the product of this category are listed, or do you need this for the single product page of all product of that category? PS: anyway, if you need support please use an account that bought the theme to ask for support.
I need this different layout for Programs category’s single product (Program). Because there will be lots of informative content on the product page itself.
Lilke you said, need this for the single product page of all products of that category.
Hi nikhilp27! Yes, it’s possible with an hook. Please use an account with an associated purchase to ask for support.
Sure, Thanks. You should do some kind of provision to connect with you after theme support expiry.
Hi nikhilp27! We are sorry, but we don’t understand what you’re saying. Your account doesn’t have expired support, your account has never bought the product (at least with this account). PS: Besides, the Support Expiration Policy is not ours, but it is one of the basic terms of the whole Envato Marketplace, and it is common to all themes.
Hi, presale question. On post archive or post block, can I have a hover effect that play a video? Posts load thumbnail images first and then on mouse hover a video starts playing.
Hi TheJohnNada, and thank you for the interest!
Do you need something like this (in this case applied to Portfolio)? https://undsgn.com/uncode/homepages/portfolio-video-cover/
Ok, I bought the theme. Now I have no idea how to set up this effect?
Hi TheJohnNad! First of all, thank you. Here is our documentation on autoplaying videos: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
Besides that, let me remind you that if you need further and more detailed support, it is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, Following a change in my domain name and migration of my website, my Uncode license code no longer works. Could you please reactivate it? My support has expired, so please do something… Thanks
Hello marie-loul1! There should be instructions next to the error. However, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn
Best
Instructions are : “According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure. More info”
I can’t contact you because my support has expired. Please help me.
Hi, please click the More Info link you have at the end of this message. You don’t need support for this. As already suggested and as described in the documentation, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn
