8598 comments found.
Hi team undsgn,
Love the the and starting to develop my own website as a videographer with it.
I was wondering if it’s possible to use autoplay video’s instead of the photo’s on the “portfolio titles” page in the demos. The page where you have Nike Air, Balenciaga, Bianchi, ...
Thanks, Tiemen
Hello Tiemen,
the automatic video option isn’t available for the Titles layout, but that’s only because the videos should already be set to autoplay, as there’s no way to hover over them and make them play automatically. Having trouble displaying videos in the Titles layout?
Let me also remind you that if you need support, it is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc 
Hi support,
Thanks for an awesome theme, I’ve been using it for several years and it just keeps getting better with each update !
I’m trying to change the color of the hamburger menu on one of my pages, but can’t seem to target the right code.
I’ve narrowed it down to this:
.page-id-XXX .mobile-menu-button .lines,
.page-id-XXX .mobile-menu-button .lines:before,
.page-id-XXX .mobile-menu-button .lines:after
{background: #ff00ff !important;}
but it also colors the middle line when the menu is activated…
How can I avoid this and what is the right way to accomplish this – I’m using the overlay menu ?
Thanks,
Hello! If you use the `.page-id-XXX` class in the selector, the background colour you set will override the transparent background the line should have. You should remove the `.page-id-XXX` part or add these lines:
.page-id-XXX .lines-button.close .lines {
background: transparent !important;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a million, it was just the code snippet I was dreaming of. Best wishes !!!
You welcome! Thank you for the confirmation! 
Dear devs, this is not really a question, but rather a feature request: it would be good to be able to edit URLs of oembed (vimeo) videos. Right now in order to add ?dnt=1 to all URLs of vimeo videos I have to re-add all of them and change poster IDs accordingly, which is time consuming.
Hi davydden! We take note of this request but at the moment I can’t tell you if this is possible because the moment the URL is inserted a new item is created in the Media Library and just the URL is the reference. I’ll pass this on to the developers. Thanks for the input.
The license I purchased earlier cannot be registered now. Could you please let me know which domain it is currently associated with?
Hi ourmut! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! I am using the Uncode theme and I am having trouble with the thumbnails on my gallery portfolio page, they don’t fully load and appear blurry.
Why is that?
Thanks.
Hi alcorbalan! About blurry thumbnails after the recent WordPress update please follow this link: https://support.undsgn.com/hc/en-us/articles/14791390760989
Now we don’t understand what “not fully loaded” means, at the moment we don’t have any other similar reports and maybe it is a server error because practically every user uses the Media Gallery and as mentioned there are no reports known to us.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the information. It was just a matter of updating the theme. But I found another issue with the Media gallery editor, on the General tab. new galleries uploaded don’t show the preview thumbnail and it is impossible to reorganize them.
Hi alcorbalan! We have already answered you for this in the message above as well. Unfortunately, if we don’t have other users reporting the same problem, we don’t have a solution, and probably this indicates that the problem happens in your installation due to possible extra plugins or possible server issues. Unfortunately, the developers need to see what happens if other users do not report the same problem.
If you need support is offered in our Help Center, there we have a completely dedicated support team; please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
This is my favourite theme all over since I met it (just a year ago). I would love to suggest you to improve the “navigation widget” giving the chance to choose to navigate through a certain category (instead all the categories together) it would be a really amazing improvement. THANKS
Thank you very much! Please feel free to use the Feature Request form: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests Our developers take all suggestions we receive into consideration when deciding what to start developing for new updates. Best
Hello, I am trying to import one demo layout page, yet I receive this error: Ooops, the Demo Content couldn’t be imported all in once.
This happens immediately after pressing import, so it doesn’t appear to be timeing out.
I have checked the suggested link, I have no system errors. I have deactivated all plugins and tried again, it still didn’t work.
What could be the problem here?
Hello! Sometimes disabling plugins is not enough: a plugin such as WordFence, for instance, has to be deleted sometimes because, although disabled, it continues to work in the background. But the problems may also be others: server settings, APACHE, etc. Does this happen with one demo in particular or with all of them? Is the licence valid? Does it work if you deactivate and reactivate it? Because if you have done a migration, the activation might seem correct but it actually refers to a different site URL.
If none of these suggestions help, I suggest you open a ticket in the help centre and provide your WP backend logins and FTP so we can check it out better: https://support.undsgn.com/hc Best
Ah I see, I moved the website from staging to live 3 weeks ago. I have removed the license from the staging website and tried again it didn’t work.
I have now de-registered the live website, but I am unable to add my pre-existing code. Can you please unblock this so I can register my website and import layouts?
Hello, you should a message when you try to register the theme: at its end there is a “More Info” link with detailed instructions on how to ask support for this… Anyway, if you missed it, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Done
Hi there, I’m using the theme for several years now and am so happy with it. Thanks for always updating so fast! That said, I have a problem that showed up just recently. I changed the Accent color and font. When I’m logged in, everything looks fine. But as soon as I log out or watch the Website with another Browser, color and fonts miss, it’s using old fonts and no accent color at all or the accent color I used before. It’s not a browser caching issue, I checked this first. Have you any idea how to fix that? Thanks!
Hello! It is hard to say from here, but maybe you have a cache plugin or CDN systems that shows old versions of the site when you are not logged in, could this be your case? Do you have a red message in your system status page? https://undsgn.d.pr/i/GLH98k ? Could you provide your site URL?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
That’s it! Fixed it. Thanks for quick help.
Thank you for confirming, all the best
Hi, I can’t use my activation code. I used it on a website one time than switched to another theme. That website is also shut down now. Would like to activate the theme on a new website. How do I go about that?
Hello! The system should display an error message, isn’t that the case with you? At the end of the message there is a ‘more information’ link with detailed instructions on how to request assistance. In any case, if you missed it, send a private message using the form on this page, and include your purchase code: https://themeforest.net/user/undsgn Best
I’m trying to update the uncode core plug in 2.8.10 but I always get the error that it can’t find the path.
Downloading update from /home/cnemapt/public_html/wp-content/themes/uncode/core/plugins_activation/plugins/uncode-core.zip…
Failed to download. A valid URL was not provided.
Can you help me ?
Hello, maybe you have a server restriction, it is very hard to understand from here. However, the plugin is included in the main zip file and you can install/update it manually: https://undsgn.d.pr/i/TIJomV Just unzip the file uncode.zip and you’ll find it in uncode/core/plugins_activation/plugins
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ok , i do that, but don´t update to the new version.
https://prnt.sc/kzzdBpU8xOptCan you send me the new version in zip ?
Hello, the account you are using to post these comments is not an Uncode user account. I reccomend you to log into ThemeForest with the correct account and download the latest version of the theme directly from your download page. Updates are free once you have purchased Uncode on a regular basis. All the best
I am using two Unicode licenses for several years and noticed that in 2.8.0 “Advanced Video Settings” were introduced. I was interested in “Desktop Play Hover” option. From my experience so far I think it does not work correctly with oembed/vimeo , namely sizing and positioning of the auto-play video is off with respect to the poster image, despite both being 16:9. Autoplay example https://undsgn.com/introducing-uncode-2-8-0-with-20-new-demo-layouts/#autoplay-videos are all for wordpress hosted videos.
Could you please confirm that this feature was tested with oembed/vimeo and is expected to work? If so, it would be good if Desktop Play Hover + oembed/vimeo example is added to the documentation page above.
Hi davydden! Please find here the dedicated doc, at the moment we don’t have any report from other users and this feature was published time ago. In case feel free to open a ticket so the developers can check what’s wrong on your setup: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
Hi thanks for the link, I am aware of this doc, but as mentioned it does not explicitly mention support of oembed/vimeo.
I would like to open a ticket, but I can not do so as my support expired years ago.
Hello, f you could provide a link it would be easier to understand what you mean. In this example https://undsgn.d.pr/v/Pi9Tfv you can see the behaviour of three different videos: #1 Vimeo, #2 YouTube, # Self Hosted. As you can see, embedded videos from outside are not cropped but simply resized within a frame. To check for ratio discrepancies in your cases, please provide a link and we will be able to tell you better. Best
Hi, I have change a page on the production website to demonstrate the wrong “Desktop Play Hoover” behaviour with oembed/vimeo, please have a look https://theatre-of-reallife.com/en/videography/ Thanks.
Hi davydden! It seems we are not able replicate this issue, do you refer to some particular browser we are not evaluating? https://undsgn.d.pr/v/eO6O6b
I am on Mac and it works on Safari, but on Google Chrome I see issues with alignment of videos showing during hoover, namely it’s off-seated, I see only a part of it within “box” of the poster image.
Hello, please send us a screenshot or something, because we don’t see the same thing from here unfortunately, or maybe we’re missing something: https://undsgn.d.pr/v/0u3S9y In our example you can see Chrome (incognito mode) on Mac. The position of the videos seems to be correct and we do not see anything strange in the ratio. Please make sure that you also test in incognito mode too and that no Chrome extensions are involved in the problem. Best
Thanks for checking, indeed it works in incognito mode and does not otherwise. I cleared all the cookies in the Chrome and now it also works in non-incognito mode. I must admit I have no idea what could be the reason, but thank you for helping me out here.
Thank you for confirming, all the best
Hello, so I’ve used this theme in the past and I really liked working with it, but now I need to build a site with a membership type of thing on parts of it, where content can be viewed upon payment for a limited amount of time. Does this template allow for something like this to be implemented? Thanks
Hi tutiitut! We are sorry but this is definitely not a feature you find in a theme, there are very specific plugins that do this. These plugins are also very different from each other so you should first check which one is right for you.
Hi there! LOVE this theme! Maybe I missed it, but is there a way to exclude certain posts (tags, really) from an archive? I’d like it to show all posts except a few ones. Thank you kindly.
Hi birkmanit and thank you for appreciate Uncode!
Do you need to exclude from a normal page or from an Archive (when using the Dynamic Query option)? If you need to exclude from a normal page there are different options inside the Build Query settings ( tab General – https://undsgn.d.pr/i/bzFR56 ), but if you need to exclude from an Archive it’s not possible since the Dynamic Query uses the default WordPress query for that specific context, and the options of the Build Query are not taken into account. In a few words you need to use some generic WordPress hooks to remove the posts you don’t need.
Wow thank you. So in essence I can’t remove them from archives (Theme Options) but I can do it if I’m using a content block?
So I tried to do this but for some reason when I entered the category name it didn’t fetch it. I got the “working” circle but nothing found. Not even old tags? My posts and pages are still all set to private as I launch in a few weeks. Is it relevant?
Hi birkmanit! You can do this if you are using the Posts module without the Dynamic Query since the Dynamic Query reverts the query to the native query of WordPress on that given context. Generally if you use the Posts module in a normal page you are not using the Dynamic Query and you can modify the query with the Build Query settings.
I don’t know what post type are you using but if you are using for products, pages, or portfolio you need to use the Taxonomy field, Category is only for blog posts as highlighted in the option description: https://undsgn.d.pr/i/a1izGY
Hi, small fix you guys might consider for your fabulous theme: in the Theme Options -> Palette it is possible to define a color “transparent” (just type “transparent” in Color Picker), which comes in very handy. Unfortunately, due to some process (pageload of Theme Options?) that entry gets overwritten with the hex value #ff0000. It would be so great if one could use “transparent” (or “rgba(any-color, 0.0” for that matter) indefinitely. Thx
Hi musimon! Probably we don’t get you but it’s possible to create a transparent color: https://undsgn.d.pr/i/AIP1b3
Hi there, many thanks for the great layouts, I have a question please, I have imported all the layouts, but I would like my homepage to look exactly like “portfolio developer” however it’s showing like that https://prnt.sc/BN-O23cyuPDV. could you please guide me?
Hi YSALI, and thank you for appreciate Uncode!
As highlighted in the documentation, when you import the layouts you have the exact same layouts, but with general settings and placeholder images: https://support.undsgn.com/hc/articles/214001065
To have the same layout you just need to apply the correct Menu layout, the body frame and a different Accent color.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (include also the logins so in case we can apply these settings for you)! Thank you! https://support.undsgn.com/hc
2 more things. For me, the template does not have “Ajax add to cart” option under theme options for product. Also, in examples product variation colours are colour dots, I can’t seem to get that.
Hi amyth91! Can you please use the official support site as has been suggested several times? This comments board is not referred to as our support tool, is not monitored by our Support Team, and is pretty much only used by customers with expired support for quick inquiries.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
As you can see in this case if you had created a ticket in our Support, the Support Team could have accessed and verified the problem instead here we are blind…
1. Try to see if in Theme Options > WooCommerce > Catalog Mode is on (should be off): https://undsgn.d.pr/i/iSdkI5
2. When you install Demo Contents you have this, now I can’t understand the status of your site, try to follow this documentation:https://support.undsgn.com/hc/en-us/articles/8576290875665
https://support.undsgn.com/hc/en-us/articles/8559436497809
I am still building the site and it’s all local so cannot get any help from the team yet, but what would be the best way to add an accordion to the single product page with dynamic content? I’ve created a content block for the product page and have added accordion, but I want to add info like. Specifications, Key features and In the Box details dynamically, so it changes per product.
ok, figured out how to, easy using custom fields, but would be great to have ability to add text-block to custom field
Hi amyth91! Sorry but just in words without even a screenshot it is really not easy to understand, design related things. Anyway thanks for the confirmation!
checkout page with full width seems odd and has content overflowing. This style seems unnecessary.
.single .un-no-sidebar-layout .alignwide, .page .un-no-sidebar-layout .alignwide { /* margin-left: -25%; / / width: 150%; */ }
Hi amyth91! We are sorry but this is impossible to understand without a check to this page without Developers Tools, as you see in our demo, we have about a dozen different Checkout layouts that can be imported with Demo Contents, of course thanks to the Cart/Checkout custom modules each user can apply his own variations: https://support.undsgn.com/hc/articles/360011206598
Can we have the ability to remove `double-top-padding` and `double-bottom-padding` from pages like store when it’s full width.
Hi amyth91! Sorry to repeat myself but without a check it is virtually impossible to understand your scenario and suggest an answer. These classes are only applied if you use the default template, if you build the store with the Page Builder and dynamic custom modules, this becomes just an option in the Page Builder that can be changed by the container Row, ex: https://undsgn.com/uncode/shops/shop-ajax-filters/
Please open a private ticket and include the link to this page, so we can understand the scenario and and suggest better.
I can only use this for one website, right? Is there a way to purchase multiple at a discount? I would like to use them for three sites.
Hi nikkirob20! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain (these terms do not apply only to Uncode but to all themes available on the Envato Market):
· Envato Standard License: https://themeforest.net/licenses/standard
No, sorry, this is not an option on ThemeForest. All themes are sold at the same price, and there is no bundle or unlimited usage option. The fact is that prices are relatively low, and licenses are lifetime for one project. So the purchase of Single License it’s the only business module ThemeForest is based on.
That’s no worries. Now I am realizing that I’m being blocked from using this. It says I exceeded the number of activations permitted. but I don’t have a website with this code. I tried to use it in the past, but it didn’t work so I deleted the site. How do I fix this so I can use it? Thanks
At the end of the error message you have, there is a “More Info” link with detailed instructions on how to ask support for this… Anyway, if you missed it, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
I saw it and clicked it, but it only seemed to be a guide that directed me to pay. It didn’t lead me to the message. Thanks. Sending it now.
You welcome!
Hello, I have been going back and forth with chat for hours to no avail. Can I escalate my issue to a supervisor? If I would have known that I would never get a chance to use what I paid for years ago, I would have never purchased this. For years on and off I tried to download this theme, but it didn’t work! I followed all the steps correctly. I did activate the code, but we could not edit the theme! It would not allow us to, so I went and spent an extra $40 to hire a pro on Upwork and they said there was def. an issue with the template. So, I never launched the site and the domain went to waste. We even tried to put it on a temporary domain and it didn’t work. I provided screenshots and sent the information in detail. I also contacted you in 2021 about it not working, but I never got a resolution. I wanted to purchase a few more of the same template for sites, but I can’t do that because I can’t even get it to work. I would like an immediate refund or a code. You all have to understand that the code does not always work and just because it was actually downloaded, that doesn’t mean that something didn’t go wrong and it was NOT EVER USED. Can someone please help me today! This has literally been holding me up for years.
Hi nikkirob20! From what we can see, the license was already activated years ago (2021-03-07) on a domain and in 2022 on another domain. There are records for this. Now we have given you our report for what we can see, and as explained, we have directions from Envato, and we have to stick to those. As we suggested, if you think something is not correct or you want to explain your situation, it is to them that you have to ask. We have repeatedly suggested that you contact Envato directly because they are the ones who, in this case, can agree to special conditions. Please check in our private messages the directions we sent you on how to contact and explain the situation directly to Envato.
