8627 comments found.
Hello, I’ve bought a licence a few years ago to build a website, but due to inactivity, I would now like to give it away to a client of mine who could make good use of it. Can you help me understand what steps I need to follow to do that, without causing any conflict? Thanks a lot for your support.
Hi FrancescoCelli! We don’t think you can transfer a license to another account. If this is what you would like to do we encourage you to contact Envato support to see if this is something that is possible: https://help.market.envato.com/hc/en-us/requests/new
If we did not understand you please specify in other words.
Hello and thanks for your kind reply. So, maybe I wasn’t clear enough. I’d basically just like to let another person use the theme because I’m not using it anymore. The theme is currently being used on my personal wordpress account, but I would like some else to use and remove it from my website. That’s all. Is that something possible?
Hi FrancescoCelli ! No we are sorry but it’s not possible. According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture:
· Envato Standard License: https://themeforest.net/licenses/standard
· Full License Agreements: https://themeforest.net/licenses/terms/regular
Hi, I found a bug in your “Pricing Table” module. First, it is possible to work with shortcodes from third-party-plugins in the “Title” and “Price” fields. However, this seems to be currently NOT true for the “Body” field. When I insert a shortcode into the “Body” field, a weird code like this appears in the front end ”#E-8_QWJvJTdDbW9uYXRsaWNoJTBB”.
I was able to temporarily mitigate the problem by altering the shortcode format.
Old: [acf field=”test”]
New: `{`acf field=``test```}`
However, this is not a stable solution. When I save the module, publish the site and then edit the module again, the shortcode automatically went back to the old format. When I then save the module, the weird code gets displayed again. This makes working with shortcodes in the “Pricing Table” a nightmare.
Do you maybe have a code snippet I can insert into my child theme to fix this bug and make the “Body” field from the “Pricing Table” also compatible with shortcodes?
Thanks 
Hello! We’re sorry, but the table body has very strict rules and does not allow the use of shortcodes: the content is processed to respect the output and layout of the pricing table, and above all, the content of the body field is the value of a shortcode attribute, so it cannot accept other shortcodes within it, it cannot accept the parameters of other shortcodes, etc. So WP Bakery processes what you put inside it to avoid conflicts. If you need to use other shortcodes, I can only advise you to avoid pricing tables.
Best
How can i add rank math breadcrumbs? I tried all the options from here https://rankmath.com/kb/breadcrumbs/?utm_source=Plugin&utm_medium=Options%20Panel%20Breadcrumbs%20Tab&utm_campaign=WP#add-breadcrumbs-theme and the only one that works is the shortcode in content header for single blog posts. Thanks
Hello! Uncode has its own breadcrumb method, you can override our function with the output you prefer, but being a 3rd party plugin we cannot guarantee that it will work correctly in all situations covered by Uncode.
Just add to the functions.php file of your child theme:
function uncode_breadcrumbs($navigation_index = '', $module = '') {
if (function_exists('rank_math_the_breadcrumbs')) {
return rank_math_the_breadcrumbs();
}
}As I said, we can’t guarantee the correct functioning of 3rd party plugins, so if you need further support, it is offered in our help centre, where we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, where do I change the icons to share on social networks ? Thanks
Hi camaleondesign2019! Please follow: https://support.undsgn.com/hc/en-us/articles/214002365
Hi camaleondesign2019! We are sorry, but it’s not expected to have an option to modify the social in the share module, sorry. Maybe we are missing something but what is wrong with these icons?
Hi admin, I just did “import demo” and BOOM my homepage changed into similar Demo from this themeforest page. I just want to make my homepage (and all the page & blog) changed into 1 selected theme named “Shop Classic”.
Your “Import Demo” option is not what I need since it automatically make ton of pages, blogs, and images. I just doing “reset” to clean up the mess.
Do you have any solution or explanation>
Hi hendroirawan! If you import all the Demo Contents, this is the expected behavior. Maybe you were supposed to use the Selective Import feature. Please find all explanations in the dedicated documentation and the detailed video tutorial: https://support.undsgn.com/hc/en-us/articles/214001065
Either way, you just set the page you want from the WordPress options itself: https://support.undsgn.com/hc/articles/214001105
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I’m having problems with the license. I can’t register the theme even though I’m not using it on other sites. can you help me? Thank you
Hi sixpeople! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, what is the difference between salient and essentials theme? Maybe it’s a bit of a general question.
Hi MarceloTech! Yes I would say it is a very general question since whole articles have been written on some blogs. Besides what is “essential” theme?
Is there a money back guarantee in case I don’t like it or find bugs that are not fixed?
Hi MarceloTech! It is a bit unlikely that you would find bugs and especially these are not fxed. After all, Uncode has been one of the top-selling items for several years and it couldn’t be so if there were bugs. In any case the same refund conditions apply as for any other theme on view here on Envato: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hi, I had an error message inside Uncode System Status that told me to erase my Purchase Code and reenter it … However after doing this I was told that my code had no more activation counts! I was told to do this by the in-theme-system! ... and now my support is expired and i Can’t even submit a ticket anymore… but my problem was created by the Theme-System, not by me…is this a trick to get more support money? PLease tell me how to fix this… I have a valid purchase code that I was using until now
Hi ericvdmark! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
PS: it’s not a trick to get money as you say, since all the instruction are next the error message you have and it’s even not required to extend support. Please follow the “More Info” link next the error message.
Sorry, I got stressed with a client in my neck… I sent the form
Thank you for the confirmation! We replied!
Hi, I have several purchase codes, but only one is really in use, the other sites thas used the other codes are no longer there. How can I use an old purchase code again for different site?
Hi CaptainCoupon_GmbH! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture:
· Envato Standard License: https://themeforest.net/licenses/standard
· Full License Agreements: https://themeforest.net/licenses/terms/regular
In a few words, this license is associated with the domain which was registered, and in this domain only it can be used if necessary whenever you want. Please note that these terms do not apply only to Uncode but to all themes available on the Envato Market.
Hi team undsgn,
Love the the and starting to develop my own website as a videographer with it.
I was wondering if it’s possible to use autoplay video’s instead of the photo’s on the “portfolio titles” page in the demos. The page where you have Nike Air, Balenciaga, Bianchi, ...
Thanks, Tiemen
Hello Tiemen,
the automatic video option isn’t available for the Titles layout, but that’s only because the videos should already be set to autoplay, as there’s no way to hover over them and make them play automatically. Having trouble displaying videos in the Titles layout?
Let me also remind you that if you need support, it is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi support,
Thanks for an awesome theme, I’ve been using it for several years and it just keeps getting better with each update !
I’m trying to change the color of the hamburger menu on one of my pages, but can’t seem to target the right code.
I’ve narrowed it down to this:
.page-id-XXX .mobile-menu-button .lines,
.page-id-XXX .mobile-menu-button .lines:before,
.page-id-XXX .mobile-menu-button .lines:after
{background: #ff00ff !important;}
but it also colors the middle line when the menu is activated…
How can I avoid this and what is the right way to accomplish this – I’m using the overlay menu ?
Thanks,
Hello! If you use the `.page-id-XXX` class in the selector, the background colour you set will override the transparent background the line should have. You should remove the `.page-id-XXX` part or add these lines:
.page-id-XXX .lines-button.close .lines {
background: transparent !important;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a million, it was just the code snippet I was dreaming of. Best wishes !!!
You welcome! Thank you for the confirmation! 
Dear devs, this is not really a question, but rather a feature request: it would be good to be able to edit URLs of oembed (vimeo) videos. Right now in order to add ?dnt=1 to all URLs of vimeo videos I have to re-add all of them and change poster IDs accordingly, which is time consuming.
Hi davydden! We take note of this request but at the moment I can’t tell you if this is possible because the moment the URL is inserted a new item is created in the Media Library and just the URL is the reference. I’ll pass this on to the developers. Thanks for the input.
The license I purchased earlier cannot be registered now. Could you please let me know which domain it is currently associated with?
Hi ourmut! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi! I am using the Uncode theme and I am having trouble with the thumbnails on my gallery portfolio page, they don’t fully load and appear blurry.
Why is that?
Thanks.
Hi alcorbalan! About blurry thumbnails after the recent WordPress update please follow this link: https://support.undsgn.com/hc/en-us/articles/14791390760989
Now we don’t understand what “not fully loaded” means, at the moment we don’t have any other similar reports and maybe it is a server error because practically every user uses the Media Gallery and as mentioned there are no reports known to us.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the information. It was just a matter of updating the theme. But I found another issue with the Media gallery editor, on the General tab. new galleries uploaded don’t show the preview thumbnail and it is impossible to reorganize them.
Hi alcorbalan! We have already answered you for this in the message above as well. Unfortunately, if we don’t have other users reporting the same problem, we don’t have a solution, and probably this indicates that the problem happens in your installation due to possible extra plugins or possible server issues. Unfortunately, the developers need to see what happens if other users do not report the same problem.
If you need support is offered in our Help Center, there we have a completely dedicated support team; please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
This is my favourite theme all over since I met it (just a year ago). I would love to suggest you to improve the “navigation widget” giving the chance to choose to navigate through a certain category (instead all the categories together) it would be a really amazing improvement. THANKS
Thank you very much! Please feel free to use the Feature Request form: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests Our developers take all suggestions we receive into consideration when deciding what to start developing for new updates. Best
Hello, I am trying to import one demo layout page, yet I receive this error: Ooops, the Demo Content couldn’t be imported all in once.
This happens immediately after pressing import, so it doesn’t appear to be timeing out.
I have checked the suggested link, I have no system errors. I have deactivated all plugins and tried again, it still didn’t work.
What could be the problem here?
Hello! Sometimes disabling plugins is not enough: a plugin such as WordFence, for instance, has to be deleted sometimes because, although disabled, it continues to work in the background. But the problems may also be others: server settings, APACHE, etc. Does this happen with one demo in particular or with all of them? Is the licence valid? Does it work if you deactivate and reactivate it? Because if you have done a migration, the activation might seem correct but it actually refers to a different site URL.
If none of these suggestions help, I suggest you open a ticket in the help centre and provide your WP backend logins and FTP so we can check it out better: https://support.undsgn.com/hc Best
Ah I see, I moved the website from staging to live 3 weeks ago. I have removed the license from the staging website and tried again it didn’t work.
I have now de-registered the live website, but I am unable to add my pre-existing code. Can you please unblock this so I can register my website and import layouts?
Hello, you should a message when you try to register the theme: at its end there is a “More Info” link with detailed instructions on how to ask support for this… Anyway, if you missed it, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Done
Hi there, I’m using the theme for several years now and am so happy with it. Thanks for always updating so fast! That said, I have a problem that showed up just recently. I changed the Accent color and font. When I’m logged in, everything looks fine. But as soon as I log out or watch the Website with another Browser, color and fonts miss, it’s using old fonts and no accent color at all or the accent color I used before. It’s not a browser caching issue, I checked this first. Have you any idea how to fix that? Thanks!
Hello! It is hard to say from here, but maybe you have a cache plugin or CDN systems that shows old versions of the site when you are not logged in, could this be your case? Do you have a red message in your system status page? https://undsgn.d.pr/i/GLH98k ? Could you provide your site URL?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
That’s it! Fixed it. Thanks for quick help.
Thank you for confirming, all the best
Hi, I can’t use my activation code. I used it on a website one time than switched to another theme. That website is also shut down now. Would like to activate the theme on a new website. How do I go about that?
Hello! The system should display an error message, isn’t that the case with you? At the end of the message there is a ‘more information’ link with detailed instructions on how to request assistance. In any case, if you missed it, send a private message using the form on this page, and include your purchase code: https://themeforest.net/user/undsgn Best
I’m trying to update the uncode core plug in 2.8.10 but I always get the error that it can’t find the path.
Downloading update from /home/cnemapt/public_html/wp-content/themes/uncode/core/plugins_activation/plugins/uncode-core.zip…
Failed to download. A valid URL was not provided.
Can you help me ?
Hello, maybe you have a server restriction, it is very hard to understand from here. However, the plugin is included in the main zip file and you can install/update it manually: https://undsgn.d.pr/i/TIJomV Just unzip the file uncode.zip and you’ll find it in uncode/core/plugins_activation/plugins
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ok , i do that, but don´t update to the new version.
https://prnt.sc/kzzdBpU8xOptCan you send me the new version in zip ?
Hello, the account you are using to post these comments is not an Uncode user account. I reccomend you to log into ThemeForest with the correct account and download the latest version of the theme directly from your download page. Updates are free once you have purchased Uncode on a regular basis. All the best
I am using two Unicode licenses for several years and noticed that in 2.8.0 “Advanced Video Settings” were introduced. I was interested in “Desktop Play Hover” option. From my experience so far I think it does not work correctly with oembed/vimeo , namely sizing and positioning of the auto-play video is off with respect to the poster image, despite both being 16:9. Autoplay example https://undsgn.com/introducing-uncode-2-8-0-with-20-new-demo-layouts/#autoplay-videos are all for wordpress hosted videos.
Could you please confirm that this feature was tested with oembed/vimeo and is expected to work? If so, it would be good if Desktop Play Hover + oembed/vimeo example is added to the documentation page above.
Hi davydden! Please find here the dedicated doc, at the moment we don’t have any report from other users and this feature was published time ago. In case feel free to open a ticket so the developers can check what’s wrong on your setup: https://support.undsgn.com/hc/en-us/articles/11568540310173-Autoplay-Videos
Hi thanks for the link, I am aware of this doc, but as mentioned it does not explicitly mention support of oembed/vimeo.
I would like to open a ticket, but I can not do so as my support expired years ago.
Hello, f you could provide a link it would be easier to understand what you mean. In this example https://undsgn.d.pr/v/Pi9Tfv you can see the behaviour of three different videos: #1 Vimeo, #2 YouTube, # Self Hosted. As you can see, embedded videos from outside are not cropped but simply resized within a frame. To check for ratio discrepancies in your cases, please provide a link and we will be able to tell you better. Best
Hi, I have change a page on the production website to demonstrate the wrong “Desktop Play Hoover” behaviour with oembed/vimeo, please have a look https://theatre-of-reallife.com/en/videography/ Thanks.
Hi davydden! It seems we are not able replicate this issue, do you refer to some particular browser we are not evaluating? https://undsgn.d.pr/v/eO6O6b
I am on Mac and it works on Safari, but on Google Chrome I see issues with alignment of videos showing during hoover, namely it’s off-seated, I see only a part of it within “box” of the poster image.
Hello, please send us a screenshot or something, because we don’t see the same thing from here unfortunately, or maybe we’re missing something: https://undsgn.d.pr/v/0u3S9y In our example you can see Chrome (incognito mode) on Mac. The position of the videos seems to be correct and we do not see anything strange in the ratio. Please make sure that you also test in incognito mode too and that no Chrome extensions are involved in the problem. Best
Thanks for checking, indeed it works in incognito mode and does not otherwise. I cleared all the cookies in the Chrome and now it also works in non-incognito mode. I must admit I have no idea what could be the reason, but thank you for helping me out here.
Thank you for confirming, all the best
