1957 comments found.
Hello, For some reason, all the fonts suddenly began to appear bolder than before. I followed the recommendation to update the theme and plugins, but unfortunately the result did not change. What to do with it? Thank you,
The font used is standard, which in this topic is Roboto. My site uagraphix.com Can you recommend anything to me? Thank you
Hello,
Thanks for your feedback. This is an issue with recent update from Google Fonts. Please update the theme to the latest version to fix this issue.
If this problem still persists with the latest version of the theme, please go to Settings > Kirki and clear font caches to fix.
Thank you
Hello,
All of a sudden, all capital “A”s show up bold when the font is Oswald. Also all text that has Poppins font shows up bold. Can this be related to the theme? Nothing has changed or been updated. Thank you
Hello,
Thank you for your feedback. This issue is caused by the recent updates from Google Fonts. We’ve just released a new version for this theme to fix the issue. Please follow this document to update your theme and fix the issue.
https://docs.uix.store/sober/#/update/update-themeThank you
Since updating the theme might cause other issues, is it possible to just share the solution to this problem only?
Also, i see that the issue is fixed in version 3.4.18, but the envato shows only 3.4.17 available to auto update
Hello,
The Envato’s server may be delayed in updating the theme version. You should try again in a few hours.
With the issue of the fonts, you have to update the theme to fix it. This is a problem with the Kirki plugin and we added custom actions in the theme to fix it. If you didn’t edit the theme’s files, you are free to update to update the theme without losing anything.
Thank you
Hi,
Could you please implement Google recaptcha integration for the modal user login/registration popup?
I’m getting too many spam registrations..
Thanks, Best Regards
Hello,
Thank you for your feedback. You can try this plugin to add reCaptcha the login/registration form.
https://wordpress.org/plugins/recaptcha-woo/You can also disable the login popup and require users to go the My Account page instead with the option in Appearance > Customize > Header > Header Icons.
Thank you
On the shop page, if filters are active the infinity scroll feature does not work. You can check this bug also on you demo at
https://demo.uix.store/sober-elementor/shop/?shop_nav_type=infinityCan you please fix the bug? Thank you
Hello,
Thank you for your feedback. Our developers are testing this issue. We will release a new version for the theme and fix this issue soon.
Is there a dark mode feature?
Hello,
Thanks for your question. Unfortunately, this theme doesn’t the dark mode. It was designed with light mode only.
What is this plugin KIRKI for?
does it necessary to the theme?
Please explain, since right now there is a confliting between PDF invoice mpdf
FATAL ERROR: FAILED OPENING REQUIRED ‘/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/WOOCOMMERCE-PDF-IPS-MPDF-MAIN/VENDOR/AUTOLOAD.PHP’ (INCLUDE_PATH=’/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/KIRKI/:/VAR/WEB/SITE/PUBLIC_HTML/WP-CONTENT/PLUGINS/KIRKI/CORE:.:/USR/SHARE/PHP’)
Can you check and help?
/var/web/site/public_html/wp-content/plugins/woocommerce-pdf-ips-mpdf-main/wcpdf-mpdf.php (112) #0 /var/web/site/public_html/wp-includes/class-wp-hook.php(324): wpo_wcpdf_modify_html(’<!DOCTYPE html>...’, Object(WPO\WC\PDF_Invoices\Documents\Invoice)) #1 /var/web/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(’<!DOCTYPE html>...’, Array) #2 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1000): apply_filters(‘wpo_wcpdf_get_h…’, ’<!DOCTYPE html>...’, Object(WPO\WC\PDF_Invoices\Documents\Invoice)) #3 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(937): WPO\WC\PDF_Invoices\Documents\Order_Document->get_html() #4 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(1004): WPO\WC\PDF_Invoices\Documents\Order_Document->get_pdf() #5 /var/web/site/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(580): WPO\WC\PDF_Invoices\Documents\Order_Document->output_pdf(‘inline’) #6 /var/web/site/public_html/wp-includes/class-wp-hook.php(324): WPO\WC\PDF_Invoices\Main->generate_document_ajax(’’) #7 /var/web/site/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #8 /var/web/site/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #9 /var/web/site/public_html/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_generat…’) #10 {main}
Hello,
Thanks for your feedback. The Kirki Toolkit plugin is required to help the theme adding options to Customizer panels.
Based on your log, it appears that there is a missing file related to the PDF invoice plugin. This issue often occurs after a plugin update fails. To address this, consider the following steps:
1. Delete the PDF Invoice plugin. 2. Reinstall it to ensure all necessary files are downloaded again.
In most cases, this approach should resolve the issue. If you encounter any further challenges, feel let us know.
Hi, I have been trying to get help for almost 2 days now. I even purchased Support. But I haven’t heard back from anyone. The “Top Bar” is not working. I have done everything it says to do in the Documentation, but nothing I do seems to work. Can you please help me! Also, how can I change the header image for each individual product page? I would like to have a different image for every single product page, is there a way to do this within the theme customization or does it have to be done via custom CSS code? Thanks!
Hello,
Thanks for your purchases. Our support service may experience slight delays during weekends. We appreciate your patience and apologize for any inconvenience caused.
Regarding your questions, you can enable the topbar in Appearance > Customize > Header > Topbar.
With the page header image, it is not supported on the single product page. If you meant the category pages, you can change this header image by editing the product category, you will see the option to change this image.
Our team is checking your tickets too. We will reply to them soon.
Hello,
I hope you are well.
There is an issue with your plugin Soo Wishlist. Are you planning to fix it soon?
You can check here : https://ibb.co/GWCycrc
Best regards,
Hello,
Thanks for your feedback. Looks like you are using an old version of the Soo Wishlist plugin. However, in the recent versions, the theme stop supporting this plugin. Instead, you can use the recommended plugin to have the best compatibility with new updates of WooCommerce.
https://wordpress.org/plugins/wcboost-wishlist/Thank you
Hi, Lovely theme. I have a question… is it possible to add social icons to the top bar?
Hello,
Thanks for question. Yes, you can add social icons to the top bar. If you wish, you can add them to the header.
Hi. I have contacted you 5days ago. I need support pls. Check my ticket https://uix.ticksy.com/ticket/3579815/
Hello,
We apologize for any inconvenience you’ve experienced. Our team is currently out of office, which may cause a delay in responding to support tickets. However, we will check your ticket and provide a response as soon as possible.
Thank you for your patience!
Hello,
I really like your theme SOBER and I’d like to buy it, but I have a few questions to ask you: 1/ On the home page, there is a succession of photos with a “shop now” link on several images. I’d like to know if it’s possible for some of these links to lead to my portfolio page and others to my shop page. Is it also possible to change the “shop now” text to “view portfolio”?
2/ On the V2 home page, there’s a grid of images just on the scrolling photos. I’d like to know if it’s possible to create a mix of links and images, some leading to the shop as in the demo and others leading to certain images in my portfolio.
3/ On the product page, are there different product variability options for the customer, i.e. “choose the colour” or “choose the model with illustration number 1 or number 2 to number 3 or number 4 etc?
Thank you in advance
Hello,
Thanks for your questions:
1. The product grid can only shows products from the shop section. You will need to add another grid for portfolio items.
2. On the home v2, you can create a mix of links and images in the images grid. It is possible to set the link for each item manually. So you can point them to portfolio and products.
3. On the product page, you can offer different product variations to your customers. This functionality is a default feature of WooCommerce, and you can add as many variations as needed.
Hi, I never purchased this theme but it is saying my support for this item has expired. I am confused lol. But I have a question, is it possible to add a hamburger icon in the header, that opens with customer content inside of it? Does any of your options offer this?
Hello,
We’ve reviewed your purchase history, and it appears that you acquired this theme on June 30, 2019. However, you subsequently requested a refund, which is why you’re now seeing the notification about your expired support license.
Regarding your question, you can indeed add a hamburger icon to the header. However, please note that it is specifically designed to display the primary menu and does not support custom content.
HI. I already have the Sober theme… I haven’t been able to correct the text entered with WPBakery Page Builder for some time (just the text)
What should I do? Should I update the theme or update the WPBakery Page Builder plugin? How much does the upgrade cost? Thank you
Hello,
Thanks for reaching out to us. Updating the theme is totally free. You can follow this document to update your theme.
https://docs.uix.store/sober/#/update/update-themehi… I updated as you suggested, but WPBakery doesn’t work properly. It stops me from editing the text… when I open “setting text block” it doesn’t let me view the text. I even tried to create a new test installation of Wordpress with the Sober theme and WPBakery, but nothing… it doesn’t display the text.. suggestions?
There is also another oddity about the Slider Revolution plugin, it doesn’t let me change the colors, both of the text and of other elements.
What can I do?
Sound like your website has been cached, thus you don’t see the changes reflect on the front-end. Please disable all caches to test it again.
If you can share your website address, we will help you check it.
Thank you
my web site is https://milani6.com/
I apologize for the inconvenience… I solved it… I changed browser. Thank you for your help and the time you dedicated to me…
It’s great to know you were able to resolve the issue. If you have any more questions or need further assistance, feel free to reach out.
Have a great day!
Hello, is it possible to use the germanized plugin for your theme. we have certain requirements in germany regarding taxes etc. Germanized integrates these into woocommerce. Best wishes, Nico
Hello,
Yes, it is possible. You can install the Germanized plugin on your website. It will work properly with the Sober theme.
Hi, do you have any plugin recommendations to use a gift card with your theme? Thanks for your reply in advance
Hello,
You can try this official plugin by the Woo team.
https://woo.com/products/gift-cards/Thank you
Hello, your theme is so beautiful and minimal but I want to ask some questions before I purchase it.
1. Can I design/edit my own layout for Single Product and Shop page/Products List? 2. Can I design/edit my own header and footer? 3. Can I change specific fonts, sizes etc. without changing all the texts?
Thank you in advance.
Hello,
Thank you for your interest in our theme. To answer your questions:
1. Unfortunately, our theme does not support customizing your own layout for Single Product and Shop page/Products List. You can only choose from a set of pre-designed layouts that we have created for you. We hope you can find one that suits your needs and preferences.
2. You can edit the header and footer of our theme in two ways. First, you can select from different pre-designed header layouts that we have provided in the theme options. Second, you can customize the header template (manually) in a child theme, if you have some coding skills and want more flexibility. However, we do not recommend modifying the core files of the theme, as this may cause compatibility issues with future updates.
3. Yes, you can change the font and other typography options of our theme. You can access these options in the theme customizer, where you can choose from hundreds of Google fonts, adjust the font size, line height, letter spacing, and more. You can also change the typography for different elements, such as headings, paragraphs, menus, buttons, etc.
If you have any other queries or concerns, please feel free to contact us. We are always happy to help.
Hello,
I hope you are well.
I installed a demo data theme on my website, everything looks great but the menu icons. i don’t know. Did I miss something? I mean the icons
The original demo : https://ibb.co/pW0PD0F
My website : https://ibb.co/PF9pszz
Best regards
Hello,
Thanks for your feedback. Could you please share your website address? So we can test it and provide a better assistance.
Hello,
I am still working on it so the website is on a temporary domain.
Link: heidistephanem3.sg-host.com
But you can surely check it.
Best regrads,
Thanks for you sharing. We noticed you have custom CSS set with Elementor editor that effects to the tag directly. It cause this issue on the homepage.
Please check this screenshot for details:
https://prnt.sc/b93x7OIT7VphYou can edit your homepage with Elementor and find your customization and remove the padding for body. Perhaps this is a customization in the page setings.
Hello,
I hope you are well.
Thank you for the feedback but I am not sure about you mean.
Link : https://ibb.co/DYRXWtQ
are you talking about this part?
I did remove the padding at some point but still the same.
Best regards,
Hello,
Yes, it is the option that you should remove. You have to unset this option to fix the issue.
Thank you
Hi, installed last version3.4.14 we have advice: Your theme (Sober Child Theme) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure compatibility with your current version of WooCommerce. Fixing Tips:
Update your theme to the latest version. If no update is available, contact the theme author to inquire about compatibility with your current WooCommerce version. If you copied a template file to change something, then you will need to copy the new version of the template and reapply the changes.
BUT we don’t have any change on child theme…
Hello,
Thank you for your feedback. The WooCommerce plugin has just released a new update. Our team is working on the theme and will release a new version to update included templates soon.
Hi
Greetings and Happy New Year:)
I am building some custom category pages (Elementor) with products arranged manually as one scrolls. I ve managed to add product price dynamically for each product so it changes with currency switcher ..but I also want to use the theme’s Wishlist element (and not use another plugin, since the theme has one nicely incorporated). Is there a shortcode I could use ..or a way to add it as a widget accessible in Elementor ..so one could add each (manually set up) product to the wishlist?
Kind thanks
Hello,
Thanks for reaching out to us. You can use this shortcode of the recommended plugin to display wishlist.
[wcboost_wishlist]
Thanks for the reply. Although, what I asked is to add a product to the wishlist – not the shortcode to show the wishlist.
Is that possible..?
Basically I am asking if there is an ‘add to wishlist’ button shortcode.
Oh, for the “add to wishlist” button, you can use this shortcode:
[wcboost_wishlist_button]
It looks promising, but I tried it and it has no effect.
How does it pull the id for a specific product? Does it work with dynamic tags? Can I enter the post id within the shortcode somehow?
I cant find any documentation about it. Contacted WCBoost as well, no reply yet.
Yes, you can pass the product ID to the shortcode. It should looks like this:
[wcboost_wishlist_button product_id=”xxx”]
This format specifically, causes a stack of critical issues on the website and breaks elementor editor. Had to deactivate Wishlist plugin to delete the shortcode from the page and save it again.
Also tried:
[wcboost_wishlist_button post_id=”xxx”]
[wcboost_wishlist_button id=”xxx”]
But these had no effect at all.
Is there another solution you could recommend? There must be a way for WCBoost to work as a button for building custom templates ..but if not, would it be possible to use another wishlist plugin seamlessly with Sober?
The correct shortcode should be:
[wcboost_wishlist_button product_id=”xxx”]
You can replace the “xxx” with the real product id.
Please open a ticket on the support site and provide the admin login credentials. Our team will help you check the issue.
Thank you
Of course I did replace xxx with an existing product id. If you have tried the shortcode like this and it works, then it must be localised to my installation.
About opening a ticket ..the support for my license has expired. I thought it would be easier to ask and fix.
We tested the shortcode and it worked properly. Perhaps there is a problem with your installation.
Please use this contact form and send us the admin login credentials to your website. Our developer will help you check this issue.
https://themeforest.net/user/uixthemes#contactThank you
I’d like that in my related product of each product would shown only in stock products, but not out of stock ones.
Hello,
Thank you for your question. Yes, it is possible. WooCommerce has an option to hide out-of-stock products.
I need to not enable this function, and not show it only in this block
In this case, you will need to use a small custom code to customize the related products section. If you need, our developer will help you. You can open a ticket on the support site, our team will check your website and provide the custom code you need.
Thank you
