Thank you for your feedback! Our developer has checked the problem but couldn’t replicate the issue. As you can see in this screenshot, the Customizer is working well with WooCommerce and the Sober theme activated.

Are you using a child theme? This issue can be a problem with custom code in the child theme.

You can also check if the Sober theme is up-to-date. At this moment, the latest version is 3.4.13. You should update the theme to ensure the best compatibility.

You can always reach out to us via this contact form:

Our team will try to help you test this problem.

Hello friend. Thank you for the great support! You reminded me of something to alter, as a test, and it worked! Great support! Great theme!

Go buy Sober Theme!!!!!

So glad that we could help! It’s awesome that the change worked out for you.

Don’t hesitate to reach out if you need anything else, and thanks for the kind words about the theme!

Hello,

Thank you for reaching out to us. Looks like that developer had customized some WooCommerce in the child theme. You should find and compare the template files in the child theme with the original files in the WooCommerce plugins and update code if necessary.

Hello,

Thank you for your feedback. Besides the default option for header text color in Customizer, the theme also support changing this text color per page. Perhaps this option for your homepage is set to another color. Please edit your page and find the option for header text color in the Display Settings box.

You can check this document for more information:

Thank you

Hello,

Thanks for your question. Yes, this theme support adding custom fonts to the Customizer with custom code.

In the documentation of the theme, we have a detailed guide to help you adding custom fonts, you can check it here:

Thanks for your answer. But the three options only contemplate doing it in the child theme ??

Yes, you have to do it with a child theme.

Hello,

Thank for your feedback. Please open a ticket on the support site and share your website address. Our team will help you check the issue.

Hello,

Thanks for your feedback. This is an incorrect message. You can ignore it and activate the plugin. The version 7.2 is the latest version already.

We will release a new update for the theme to fix this issue soon.

There is another way, you can simply delete the plugin, then go to Appearance > Install Plugins to get the latest version.

Ok great, it worked. Thank you very much for your reactivity!

It’s great to know you solved this. If you need further assistance, please feel free to open a ticket on the support site.

Thank you

Hello,

You can follow this document to setup a mega menu like what you see on the demo.

Thank you

Hello,

Thank you for your feedback. You can go to Appearance > Install Plugins to install all plugins that the theme recommends.

If you meant the Elementor Pro, it is not bundled in the theme. However, you can use the free version to design the theme.

Hello,

The latest version of WPBakery Page Builder is already bundled in the theme package. From the admin dashboard, you can go to Appearance > Install Plugins to update this plugin.

Thank you

@uixthemes I already have installed it v6.13, but I can’t update it, it says “license activation is required”. I could not find it in Appearance > Install Plugins. Please see screenshots: 1. https://i.ibb.co/M5W1BvZ/11111.png 2. https://i.ibb.co/XCrx17y/2222222.png

Hello,

You can download the full package of the theme from ThemeForest to get the plugin file.

With premium plugins like WPBakery and Revolution Slider, you can’t update theme directly. You can check this document for more details.

Thank you

Hello,

Thanks for your question. Unfortunately, there is no solution to convert WPBakery pages to Elementor. You will need to re-create them.

Hello,

Thanks for your message! The preloader script is included in the js/script.js file. We don’t put it in a separate file because it’s a small piece of code.

Hello,

When you edit the product page with Elementor builder, the layout of this page is totally controlled by Elementor. You may need to add the widget/section for reviews manually.

You can check this document for more details about the rating widget of Elementor for WooCommerce.

If you need further assistance, please open a ticket on the support site and share the website address with the admin login credentials. Our team will help you check this problem.

Thank you

Hello,

One purchase of Sober allows you to use the theme on one finished site. If you need to use it on a second site, it requires you to make a second license purchase.

You can check this documentation for more information:

Thank you

Hello,

You can try this plugin to add custom field to the checkout form, and add the field for phone number.

Thank you

good plugin, thanks.

Let me know what hook or action to edit this config?

Hello,

You can try this code snippet in the child theme to change the image size:

add_action( 'after_setup_theme', function() {
    add_image_size( 'sober-blog-grid', 360, 240, true );
}, 20 );

Thank you

Hello,

We’re afraid it is hard to achieve something like that website with the Sober theme. You will need to customize the theme’s template to achieve that design and functionalities.

It seems to be working on Footer social icon only, please kindly change the product share icon too

Thanks for your feedback. We will update the share icon in the coming update.

Hello,

Thank you for your feedback. In the recent updates, we didn’t make any change with the “New” products feature.

Please open a ticket on the support site and share the admin login credentials. Our developer will help you test this issue.

Thank you

It may have been well over a year that I last updated, I no longer have support. Can you advise what the parameters are that should make the product visible in the ‘New Tab’ is it a timeframe since upload thing or is it being marked as new?

Many thanks,

Liam

The “New Products” tab is still working in the same way as it was before. If you have a product that is published in a timeframe, it will be marked as new.

You can check this document for more information:

You can mail us your website address with the admin login credentials. Our developer will help you check the issue.

Hello,

Unfortunately, you can’t customize the cart and checkout pages. It requires customization in default templates of WooCommerce.

Hi Thanks, but as long as if I have the knowledge on the theme-child and programming, still able to customize right?

Btw, is there any function to add social icon on the top header easily? Or it need to have custom function as well?

Hello,

Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.

Thanks.