21571 comments found.
Why am having issues updating this Logo??? from your theme, https://the7.io/elementor-company/. I’ve wasted so much time. Can somebody resolve this? I’m losing it. This must not be so complicated, and I’ve worked with 30 themes from this place. I’m losing it. Help
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/
Yes my support ran out I’m aware. Id like to think I can handle a logo. https://techstreak.com/
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ 
You guys !!!. That’s the best answer anyone has ever given on this thread. The best!!! However. I tried this its not working? Andrew
Always welcome, Andrew!
Thank you. Resolved.
Great!!!
this is nolonger working: https://support.dream-theme.com/knowledgebase/year-shortcode-for-copyright/
Hi!
I just have rechecked, and it works at our end. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, I don’t seem to have the “theme options” working. However when I disable elementor plugin it shows up again. How can I fix this?
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
hello how do I change the Twitter bird icon to X?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-new-x-twitter-icon/
Hi, hi just to know if your theme supports google map, and if it has integrated whatsapp modules. Is Element integrated and has all the features? Thanks a lot. Balla
Hello Balla! Yes, you can insert Google maps. And Elementor does have an integration for Google API keys https://elementor.com/help/settings/ -> Integration.
Could you please clarify what you mean by Whatsapp module? In general, you can add a link using https://wa.me/<number> where the <number> is a phone number, in order to open Whatsapp application.
I have some accessbility questions. I notice you have skip content, but it doesnt visually show the “skip content” button on the top when you hit tab like other accessible websites. Is this something that you could help me add if I buy this template? As well as highlighting each menu item or link as I navitgate using the keyboard tab key. It is something common on accessible websites.
Hello! The “Skip content” link is not visible for ordinary users, but is visible for screen readers. Also, could you please refer to the fig. 1 here https://guide.the7.io/elementor/user-guide/theme-style/the7-general-appearance/ You can enable links outline in theme settings.
Thank you for your quick response. I just bought it with extended support, I’m excited to try it out.
Thank you very much! Hope you will enjoy the theme ) If you have any questions, please feel free to contact https://support.dream-theme.com/
Hi, How can I change the default font to Montserrat? I’m using elementor. Thanks.
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/theme-style/the7-typography/
I would like to know if, in your projects, you have planned an example of a website for a wedding photographer.
Hello!
We have a “Wedding” demo https://the7.io/wedding/ and “Photography” https://the7.io/photo/ The last one can be found this way https://imgsh.net/a/lS71nKt.png
Thank you for your response. I understand that you have a website dedicated to photographers; however, its design no longer seems to align with current trends for wedding photographers. I hope I won’t offend you by saying this, but in my opinion, there is room for improvement to attract more clients.
Your design and template services are of high quality, but the lack of a demonstration site specifically tailored for wedding photographers could limit your appeal. I suggest considering the creation of a demo specifically designed for this customer segment, which could help expand your client base.
Recently, there was a website dedicated to themes for wedding photographers, https://flothemes.com; unfortunately, it seems to be currently unavailable. That’s why I believe it would be wise for you to enhance your offering to attract more clients. If you have equivalent ideas or are considering adding specific features for wedding photographers, please feel free to share them.
Hi! Sure, we understand. Therefore, the Photo demo is marked as deprecated. I have already forwarded your request to our developer.
Thank you for your quick response I am waiting for your news hoping I will receive a positive response on this subject
Hi, I moved licence to other domain to build a new website. Now the “theme options” disapear when activating Elementor plugin. How come??
Hello! Please consider that Envato licenses are not transferable. 1 license = 1 website. This is true for all ThemeForest themes, not just The7.
When having a license for your new website, please submit a ticket at https://support.dream-theme.com/
I deactivated licence on old website (removed old website) and reactivated it on new website. https://www.screencast.com/t/mk0ADJSZlD
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Is there an update coming out soon about this: The7 WordPress The7 — Website and eCommerce Builder for WordPress theme <= 11.7.3 – Cross-Site Request Forgery (CSRF)
Hello!
Yes, current version is 11.10.1.1, and the issue you’ve mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website
have header builder?
Hello! Yes, you can build a custom header using Elementor Header Templates.
Is it possible to manage the site language change on WordPress with this Template?
Hello! Do you mean building a multilanguage website? Yes, The7 is compatible with WPML. If you mean simply translating the website into another language, you can use Loco Translate plugin https://support.dream-theme.com/knowledgebase/how-can-i-translate-the-theme/
Bought this theme many moons ago and just installed it now using the medical sample For the life of me, couldn’t figure out how to edit the address and phone number in the header. Able to change the logo in branding, but the rest of the header content I could find any options to edit. Any help?
Hello! Could you please refer to Theme Options -> Topbar & Header -> Microwidgets.
Duh! i should have checked what text1 and text2 were. I just updated the multipurpose fields and was seeing duplicate lol. Thanks.
Always welcome )
I needed to disable the Show zoom buttons with programming in the portfolio that appears on the home page. Can you help me?
The7 is old Version: 4.1.4
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I bought a theme and imported Main Demo, but I don’t have a footer, how can I add it?
?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I WAS really liking this theme until lately. The Social Icons are impossible to edit, change color of background, icon color etc. Tried a number of times but its pulling one colour from somewhere and none of the individual button settings to change the colour actually work! This is an example https://ibb.co/swMX8j3
Hello! Could you please make sure border width is bigger than 0 https://imgsh.net/a/WSaqbzp.png If it doesn’t help, please submit a ticket at https://support.dream-theme.com/ – we would be glad to assist!
Hello! Yes, in general, it’s possible.
Hope you will enjoy our theme!
Hi, I’ve found a problem with your theme and favicon.
I think you need to check -> https://realfavicongenerator.net/favicon_checker?protocol=https&site=the7.io%2Felementor-company%2F
The same error in production websites.
Regards
Hello! You need to create the icons for your website manually https://realfavicongenerator.net/faq More info about the touch icons https://guide.the7.io/wpb/user-guide/theme-options/branding/ (Icons for handled devices).
But I would not call the absence of a favicon a real problem.
Hey, I am struggeling to change the menu in the mobile view. Could you guide me, where to change it?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/ Most probably, your mobile menu is arranged as a popup.
If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Thank you very much. It worked! One more question. In the product view I have the the Tab “Characteristics” – How can I hide this one?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
How to change a Menu Background from White to Black (when scrolled) on this theme https://the7.io/elementor-business/ – Please help
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/the7-sticky-section-overlap/ -> “Change Styles When Sticky”.
I use The7 for many years – First time use a support and I ❤️❤️❤️ The Best Theme and The Best Support!
Thank you so much ❤️
