21522 comments found.
I recently bought this theme. Everything seemed fine, but out of the sudden I’m unable to choose the header type. When I’m editing an elementor page and choose “Hide title”, according to your documentation it should give me an option to choose transparent header. However, this option doesn’t appear for me. Also in WordPress backend there is no option to choose header type. Even after enabling the legacy feature “Deprecated Page Templates, Meta Boxes, Widgets, Shortcodes, etc.”, it gives me an extra option to choose the transparent header in WordPress editor, but changing this doesn’t do anything frontend. I think this is some kind of bug. Please assist.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Well, looks like I have more licenses than You! 
(27 pcs)
For those who want to have a look at there license situation go to this url https://my.the7.io/
You can easy handle Your sites and add the license to the domain you want.
Thanks for the extreme GOOD Customer Support!
Looking forward to have a table reservation included
Hi! Glad to see you again!!! Thanks for the support 
and for that many purchased licenses!
NOT RECOMMENDED!!!!!
Worst customer experience. My purchase codes – two licenses were disabled and I only used them on a single website.
They are only after money and zero support. You cannot raise a concern when they lock your regular licenses.
I would not recommend this to anyone.
Hello! Your purchase code was used on 6 different domains:
amaliakollections.com,
fasterhomework.com,
edubirdie.co.ke,
sidehustles.co.ke,
ericwoodworks.co.ke,
erickmwenda.com.
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
hi, where easy can i put meta description?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/seo-plugin-suggestion/
hi i want purchase code i don’t how to get it plase guide me where is my purchase code
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/where-do-i-find-purchase-code/
How to change Breadcrumb “Home” Text in this theme?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/ When it’s done, you can remove the plugin.
i purchased licence and i want import this demo Elementor Minimal Creative Dark but i doesnt import what this problem please? i want it with the same design in demo review
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/import-elementor-demos/ If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) in the order they were received. Please note that most of them are handled within 24h – 48h, but sometimes (in very rare and complicated cases) you will have to wait 5-7 business days for our response. this message appear and the time is available what problem?
Hello!
Pardon, not sure I understand. Have you been able to submit a ticket?
no its disable to make ticket.
i cant create ticket what solution ?
Hello! Please start choosing the subject of a ticket and the theme https://imgsh.net/a/T8U7hLQ.png Then, read the suggested KB articles and confirm https://imgsh.net/a/YFHI56c.png Type in ticket title and description, submit the Item Purchase Code.
this png not opened
I dont get the good reviews, i have this and this is the MOST complicated theme to use out of 100s of themes i’ve used. Nothing works, breaks elementor, menu was edited, still not showing logo, like wth?
Hello! We are sorry to hear about your experience, but we are sure we can help you to get acquainted with the theme more effectively. The7 is a multipurpose theme, therefore it may look complicated at the first sight indeed. But you always can address to our support at https://support.dream-theme.com/ with all your questions. Exactly as the previous reviewers did https://imgsh.net/a/00lSY3V.png Also, you may want to check our guide https://guide.the7.io/ and the Knowledge base https://support.dream-theme.com/knowledgebase/
Some icons are not displayed after updating to WordPress 6.4.3
Recently, WordPress has been updated to version 6.4.3. After this, some website icons are not displayed. I have updated the theme and its plugins, but the problem has not been resolved. I’ve tried adding them again, but Elementor doesn’t show the contents of the Icon Library. Any known solutions?Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I’m working on a client’s website and imported a marketing agency layout. When I try to edit rev slider, the layers don’t show up. There’s just background image and shapes but the text-image layer not showing up. They are showing up on front-end but they don’t show up on backend editor.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi, When I create a post, I don’t find the excerpt field below. How can I add it or where can I install it? I need to place an excerpt in posts. Thanks.
Hello! Could you please submit a ticket at https://support.dream-theme.com/ and clarify whether this is an ordinary blog post or some custom post type.
Why am having issues updating this Logo??? from your theme, https://the7.io/elementor-company/. I’ve wasted so much time. Can somebody resolve this? I’m losing it. This must not be so complicated, and I’ve worked with 30 themes from this place. I’m losing it. Help
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-change-the-logo/
Yes my support ran out I’m aware. Id like to think I can handle a logo. https://techstreak.com/
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
You guys !!!. That’s the best answer anyone has ever given on this thread. The best!!! However. I tried this its not working? Andrew
Always welcome, Andrew!
Thank you. Resolved.
Great!!!
this is nolonger working: https://support.dream-theme.com/knowledgebase/year-shortcode-for-copyright/
Hi!
I just have rechecked, and it works at our end. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, I don’t seem to have the “theme options” working. However when I disable elementor plugin it shows up again. How can I fix this?
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
hello how do I change the Twitter bird icon to X?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-new-x-twitter-icon/
Hi, hi just to know if your theme supports google map, and if it has integrated whatsapp modules. Is Element integrated and has all the features? Thanks a lot. Balla
Hello Balla! Yes, you can insert Google maps. And Elementor does have an integration for Google API keys https://elementor.com/help/settings/ -> Integration.
Could you please clarify what you mean by Whatsapp module? In general, you can add a link using https://wa.me/<number> where the <number> is a phone number, in order to open Whatsapp application.
I have some accessbility questions. I notice you have skip content, but it doesnt visually show the “skip content” button on the top when you hit tab like other accessible websites. Is this something that you could help me add if I buy this template? As well as highlighting each menu item or link as I navitgate using the keyboard tab key. It is something common on accessible websites.
Hello! The “Skip content” link is not visible for ordinary users, but is visible for screen readers. Also, could you please refer to the fig. 1 here https://guide.the7.io/elementor/user-guide/theme-style/the7-general-appearance/ You can enable links outline in theme settings.
Thank you for your quick response. I just bought it with extended support, I’m excited to try it out.
Thank you very much! Hope you will enjoy the theme ) If you have any questions, please feel free to contact https://support.dream-theme.com/
Hi, How can I change the default font to Montserrat? I’m using elementor. Thanks.
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/theme-style/the7-typography/
I would like to know if, in your projects, you have planned an example of a website for a wedding photographer.
Hello!
We have a “Wedding” demo https://the7.io/wedding/ and “Photography” https://the7.io/photo/ The last one can be found this way https://imgsh.net/a/lS71nKt.png
Thank you for your response. I understand that you have a website dedicated to photographers; however, its design no longer seems to align with current trends for wedding photographers. I hope I won’t offend you by saying this, but in my opinion, there is room for improvement to attract more clients.
Your design and template services are of high quality, but the lack of a demonstration site specifically tailored for wedding photographers could limit your appeal. I suggest considering the creation of a demo specifically designed for this customer segment, which could help expand your client base.
Recently, there was a website dedicated to themes for wedding photographers, https://flothemes.com; unfortunately, it seems to be currently unavailable. That’s why I believe it would be wise for you to enhance your offering to attract more clients. If you have equivalent ideas or are considering adding specific features for wedding photographers, please feel free to share them.
Hi! Sure, we understand. Therefore, the Photo demo is marked as deprecated. I have already forwarded your request to our developer.
Thank you for your quick response I am waiting for your news hoping I will receive a positive response on this subject
Hi, I moved licence to other domain to build a new website. Now the “theme options” disapear when activating Elementor plugin. How come??
Hello! Please consider that Envato licenses are not transferable. 1 license = 1 website. This is true for all ThemeForest themes, not just The7.
When having a license for your new website, please submit a ticket at https://support.dream-theme.com/
I deactivated licence on old website (removed old website) and reactivated it on new website. https://www.screencast.com/t/mk0ADJSZlD
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
