8627 comments found.
I’m having an issue with updating Uncode WPBakery Page Builder. It told me that I needed to re-enter my product key to update, and then when I did it disconnected my Uncode completely and said that I have exceeded my number of activations. I need to understand what is happening and get this resolved.
Hello! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn Best 
I can’t upload images in Webp format (every time I try uploading a webp image wordpress gives the same error “Questa immagine non può essere elaborata dal server web. Convertila in JPEG o PNG prima di caricarla.”). Can you help me solve this problem? Thank you
Hello, if I understand correctly, the problem is with the server, not the theme. The original message by Wordpress should be “This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading” and you can find many articles about that: https://t.ly/LV6yu I also remind you that you can try with some plugins that convert your original jpg and pgn images, you can find more info on our doc: https://support.undsgn.com/hc/en-us/articles/4403183998993-How-to-optimise-images
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, just new to Uncode. I do not find any settings for mobile sizes, nor for paddings, nor font sizes. In a time of mobile first this seems very strange. Is this planned?
I have another question regarding the mobile version. I’m using a video background that is embedded in a ROW. This is an mp4 file that is hosted on my server. I’ve noticed that when Low Power Mode is enabled on a mobile phone, the video no longer shows. Instead of the video, nothing is displayed. Are there any solutions to this problem? Thank you very much.
Hi LR! Yes, this is a known issue or better said Apple’s choice. The problem is that when they do this there is no way to do a detect and provide a fallback. Simply put, they don’t apply any special classes or they haven’t created any events that can be used by the developers.
Got it. Thank you
Thank you for the confirmation!
Hello,
I have a question regarding the lightbox for the mobile version. When the lightbox opens on mobile, the absence of a visible close button (the “X”) confuses users about how to go back or close the lightbox. This issue becomes particularly problematic when images or videos almost entirely fill the lightbox screen. How can I address this issue? Is there a solution to make the close function more prominent and visible?
Thank you very much.
Hi LR! What Lightbox are you using? Uncode offers two lightbox options. Anyway, can you please share the link so it’s possible to understand your scenario? Checking a few examples from our demo this doens’t appear to happen.
I am using New Lightbox. Here is an example using lightbox: https://www.kurs180.com/travelguide/
In the desktop version, there are no such issues. There is an option to close in the top right corner. However, this option is not available in the mobile version.
Hi LR! You can use this in the functions.php of your Child Theme:
add_filter( 'uncode_lightgallery_enable_close_button_mobile', '__return_true' );
Great, thank you very much. I’ll try it now.
Thank you for the confirmation! PS: it will be included in the next big update.
Everything works great. Thank you very much!
You welcome! 
Hello ! Is there any way to add a grey overlay on the out of stock products thumbnails ?
Hi bryan5! No sorry this is not an option, since it’s something really custom. If a product is out of stock you can display the badge by the Posts > Module tab > Element List > Media options: https://undsgn.d.pr/i/348SU8
Hello,
first of all, I have to say that it is a awesome theme. I’ve got one question about lightbox.
How can I trigger lightbox gallery on images from my custom shortcode? For example – on FancyBox I just put rel=gallery1”and it works, but I’m lost about your lightbox.
Thank you!
Hello! If you use the text editor, you have to add the class uncode-lbox to the <a></a> tag: https://undsgn.d.pr/i/yQjLIl:
<a class="uncode-lbox" href="https://www.url.com/wp-content/uploads/image.jpg">Click here</a>
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you!
You’re welcome, all the best
In every page of my site, after last update to 2.8.11, I have this issue, at the end of every page, before the footer, There’s a row with “uncode-placeholder” as you can see here: www.btstudio.it, can you please help us?
Hello, yes we know of this bug that happens on some user installation and the fix will be part of the next update! Please find the fix here: https://www.dropbox.com/home/Share%20Undsgn/Fixes/Replace%20Placeholder
These are the files to be updated:
wp-content/themes/uncode/page.phpwp-content/themes/uncode/single-portfolio.php
Best
When I click the link this alert happens: ““Share Undsgn/Fixes/Replace Placeholder” doesn’t exist.”
Hi btstudio23! Please try this one: https://www.dropbox.com/scl/fo/8o90f6143j5dihjkzla3w/h?rlkey=acs0m2ou9whzwjbhdgj4tz1ne&dl=0
Thanks! It solved the issue! Best regards!
Thank you for the confirmation! PS: Obviously this will be part of the next update.
Hi, Since today I have a problem with the update (2.8.10.1 to 2.8.11) of the theme in one of three Uncode installations. All system status values are correctly set to green. The license number is active and has not been changed. But during the update it shows
Purchase code verification failed. Please contact the theme author. (Error 5) How can I fix this problem?
Thanks Markus
Hi markusspiske! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Thanks a lot Damiano, works.
Not sure what “Damiano” is referring to but thanks for the confirmation!
Hi guys, do you know when support for the latest version of WordPress is coming out? I recieved an automatic update and it has seemingly ruined my site.
To elaborate and what has gone wrong, it seems the mobile menu hamburger doesn’t respond to anything, and anything which requires fetching such as shop lists, blog lists, etc is just blank space now. Is this a known problem?
Hi tredig! The latest updates of Unicode and WordPress were both published several weeks ago, and as you can see also here, there is no other user reporting something similar, so we think the problem is not related to Unicode or WordPress; maybe some extra plugins you are using on this installation.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I have a super urgent question. My client has somehow made his entire website a two column layout. He has no idea how he’s done it but it’s affecting every single page. I’ve looked at theme options and I cant find anything obvious. Do you have any idea what he may have done and how we can fix it?
Here’s his URL: https://danrobertsgroup.com
Hi MetalPotatoUK! The casue is this plugin, probably you just need to override some CSS it applies to the container “live-sales-notifications-for-woocommerce”.
Thank you so much for being so quick to answer this. I really appreciate it.
Thank you for the confirmation!
I’m a seasoned uncode user but have 2 Presale questions for a new project:
1. I will be creating a new site on a staging domain completely different to what it’s final destination domain will be. How do I go about doing this to avoid potential registration issues when I’m ready to migrate to the live domain?
2. In addition: The final site will be built on a Wordpress Multi site with up to x4 subdomains. Since I haven’t done this with uncode before – will a single licence suffice for this? i.e
- subdomain1.domain.com.au
- subdomain2.domain.com.au etc
- Subdomain sites will be identical except for different homepage content to satisfy their partner alliances.
Hi stealthdesign!
1. If you had any kind of needs related to registration you will find the directions near the possible error message. In a few words, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
2. These are all on the same domains, so you a single License is compliant with the Envato Terms!
Hi.
The following sentence appears.
According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure. More info
Where do I set up a domain transfer for my website?
I have visited the SUPPORT website, but there is no guidance listed anywhere.
What is the URL for reconfiguration?
Hi TwoPeace! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, we have purchased this theme. we are facing an error where our images are loading in low res and blurry format and server is showing 404 message for the following url: https://montalbanocontract.com/wp-content/themes/uncode/library/js/ai-uncode.min.js'%20id='uncodeAI'%20data-async='true'%20data-home='/'%20data-path='/'%20data-breakpoints-images='258,516,720,1032,1440,2064,2880 kindly reply with a solution
Hi Nityasingbal! Please follow: https://support.undsgn.com/hc/en-us/articles/14791390760989
I need to see the ticket history under uncode support page but my support has expired so it won’t let me in. How can i do this? Thaks
Hi carlosrosales1979! Access to the Help Center is only for users with support. Every message we exchanged is sent to your email, though. So if you haven’t deleted them you have everything in the email inbox linked to your Envato account.
i like your theme and the posibilites it allows.to design. though I would like to add or change some features so I sugest that you create a website when your clients can suggest features or changes and others can vote them and for your developers to consider..
Great work by the way.
Hi Fouadrify and thank you for appreciating Uncode!
At the moment you have a feature request form: https://support.undsgn.com/hc/en-us/articles/213714949
Alternatively, you can also consider talking about it on the Facebook group dedicated to Uncode: https://www.facebook.com/groups/uncode/
Links are buggy when the background color change effect is enabled anywhere on a page. Will this be fixed in a future update or should I redesign my site to no longer use the colour change effect?
Hi thrsn! We are sorry but we are really not sure what you mean with the “Links are buggy”. Can you please articluate?
When you initially hover the cursor over a link it doesn’t always register. You have to slightly move the cursor again to get it to register. This was originally reported in the Facebook group and confirmed by David to be an issue with the colour change effect.
Hi thrsn! Please note that it was not confirmed as a bug, rather it was explained why with this delay is necessary with the Color Change effect, and also provided a hook to adjust the delay according to users specific needs. Reporting here the answer “Unfortunately, this behaviour is necessary to avoid problems with elements that move (and appear) during the scrolling event, since elements have an effect when they appear and a different one when you hover over them. If you hover over them before they appear, you reset the first effect to activate the second and it would be strange. To avoid this problem, the ability to hover over elements is disabled during scrolling. If a Background Colour Changer is present, the hover time is increased to avoid problems with button skins. You cannot disable this function completely, but you can limit its duration with this filter: https://support.undsgn.com/hc/en-us/articles/360000874278-Actions-and-Filter-Hooks-Reference#background-changer-time “
Thank you for the clarification. I hadn’t seen the response on Facebook. You should probably make a note in the documentation that using the background colour change feature will break expected behaviour of links and buttons.
Hi thrsn! Noted, thank you for the suggestion. It will be inserted as soon we update the doc next weeks. Note anyway, that with the suggested hook you can reduce the delay (depending on the type of layout or personal preference you might even reset it next to zero).
Hi, I started managing a site that I didn’t create, and which has WP 5.0.2, Uncode 1.4.2 and PHP 7.0.33. I migrated the site to hosting that supports 7.4 as the minimum version of PHP and after the migration with WP 6.x the background images of the sections are not loaded and the logo in the header is not loaded.
How can I handle this update. By purchasing the license, can I download intermediate versions of the theme for a gradual update? Is there a suggested procedure for this type of update?
Hi melojoy! We are sorry but it’s not possible to download intermediate versions. The version you are using is from several years ago (2016). Our suggestion is to create a backup and update to the latest version.
Hello. I have a valid and purchased Uncode license and I moved my website from one host to another, URL is the same. Now I can’t update my theme anymore (Purchase code verification failed). Please help and let me know how to fix it. Thank you!
Hi graphic-forge! There should be instructions next to the error you probably have, please follow the “More Info” link. However, send us a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi folks! A few months ago, my two Uncode sites started serving very pixelated, blurry images. I only really had time to investigate recently and noticed everything was coming out 258 pixels wide. I figured it must have been something trying to optimize load times.
After some sleuthing, I found the culprit in the adaptive images section under Performance. For some reason, both sites were serving the minimum image size for ALL resolutions. Disabling it and clearing the cache fixed it right up.
It happened at the same time for both sites and are distinct entities, so maybe this was a glitch on some theme update?
No solution needed for me. It’d be nice to have working adaptive again, but I’m out of support time so that’s not fair of me to ask. (If I really need it, I bet I can just choose a different minimum resolution and that’ll suffice.) Just thought I’d let you know!
Hello Jeremy, thank you for the heads-up. At the moment, yours is the only report we have on this. However, we will keep an eye on it and if it happens to someone else who is able to provide us with access to their site, we will try to find out more. In the meantime, we advise you to switch to Dynamic SrcSets, a more modern and high-performance approach. Best
