7212 comments found.
Hi
We are an NPO and had to reinstall our site. We are facing the an activation problem and only now when our support has expired.
We followed the instruction and de-registered the activation on the license manager. We are however still get an error messages which state, We need to buy a new license.
Kindly assist, I can provide the purchase code and themeforest username. We should be able to reuse the code as its only used for one domain.
Regards
Hi, kindly share your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes
Hello, I have two purchases but i am facing a problem right now and support has been expired so cannot help from there. I want to import demo of Couse Online in Shop but its not showing in demo import after installing theme plugins and how i can import that demo. Can any one please help or can help ask to support who has it please.
Hi, we have just replied on your email request, kindly check.
Yeah i got the reply and a respected member is looking into my problem. Thanks
My logo doesnt change after an template update. Now I have TheGem logo in my site
Hi, we have replied on your email request, please check.
still waiting
Hi, we are processing your request via your email message.
After updating to the last version all my Gallery Grids stopped working on Mobile – all the photos are showed as thin stripes and not fully loaded. It works fine on desktop and some pages are look good in desktop Chrome in mobile simulation, but on iPhones they look broken, here’s the screenshot – https://ibb.co/56CyFWd
Website links with broken portfolios: https://alinadelfino.com/portfolio/portrait-photoshoots/ https://alinadelfino.com/portfolio/proposal-photoshoots/ https://alinadelfino.com/portfolio/couple-photoshoots/ https://alinadelfino.com/portfolio/family-photoshoots/Do you know what it can be? Theme version is 5.9.4, Elementor 3.18.3
Hi, kindly contact us directly via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your current configuration.
Hi, vertical screen slider is missing after 5.9.4 theme upgrade. Please fix this release.
Demo page is: https://codex-themes.com/thegem/sites/fullscreen-vertical-slider-1/ Production pages Original home: https://www.atusa.com.tr/homepage/ Replaced home: https://www.atusa.com.tr/anasayfa/
Elementor 3.19.0 (css cache already cleaned) Php: 8.1.27 Wp:6.4.3 Active Plugins Contact Form 7 Version: 5.8.6 Elementor Version: 3.19.0 Limit Login Attempts Reloaded Version: 2.25.29 TheGem Blocks (for Elementor) Version: 1.1.8 TheGem Theme Elements (for Elementor) Version: 5.9.4 UpdraftPlus – Backup/Restore Version: 1.23.16 Wordpress Page Widgets Version: 4.0 Yoast Duplicate Post Version: 4.5Hi, fullpage scroller (vertical screen slider) is available with all the respective features in the latest version (both Elementor and WPBakery). Did you check your page configuration as described in documentation https://docs.codex-themes.com/article/447-thegem-elementor ? Please contact us directly via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your current configuration.
I will but it works till latest theme or elementor updates.
After my detailed controls, Vertical Slider works FINE elementor 3.18.3 and doesnt work 3.19.x
Hi CodexThemes,
is the version 5.9.4 fully compatible with Elementor 3.18.3?
In the plugins it says: Tested up to Elementor version TheGem Blocks (for Elementor) 3.15.3 TheGem Theme Elements (for Elementor) 3.16.4
Currently I have versions: TheGem Blocks (for Elementor) 1.1.7 TheGem Theme Elements (for Elementor) 5.9.3
Thanks for your feedback kasenga
Hi, yes, we confirm, that TheGem is 100% compatible with the latest Elementor version. Kindly update TheGem and TheGem Elements plugin to the latest version and this message will be gone.
Perfect, it works!, Thanks a lot.
Hi Dear, are we able to order the product video to be not the last maybe first to display instead or the second?
Thank you in advance. Alan
https://preview.themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress-theme/full_screen_preview/16061685?_ga=2.186928040.1644577240.1706676183-1007194736.1702646101Another thing, can you please advice if we can add some extra elements to the popup side mini cart, for example displaying related products?
If you can make this section in the future as a template that would be great to have full customization.
Thank you, Alan
Hi Alan, thank you for all your requests. In order to keep the communication effective and clear, kindly submit all your requests as separate tickets at https://codexthemes.ticksy.com/submit/ and we will check it asap. Thank you.
Hi,
I understand that I can change the look of the typography in the in the Style section (font transform, weight, colour, etc.), however I cannot find where can I make the title left justified or how I can move it to the top instead the default bottom section. Is it possible? Drop shadow would also be welcome.
At the same is it possible to show the Label of the post somewhere? Preferably under the title. Maybe with own typo possibilities.
Thank you, András
Hi András, kindly share your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes so we can better understand your request and discuss this in detail. Thank you.
Hi, in shop page I didn’t finds any option in the settings to show a default variation instead of select option, is it hidden anywhere? Thanks
Hi, you can do it by defining the default variation in the product options. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes in case of any further questions.
I have a site with the template, but the plgin wpBakery Page Builder neesd an updat but is impossible for me, cause my theme says this “The purchase code you have entered is not valid. TheGem has not been activated.” when i try tu put my purchase code.
Hi, it looks like you have multiple activations of the same license on different websites. Please use TheGem license manager as described in documentation to manage your activations: https://docs.codex-themes.com/article/295-license-terms . In case of any further questions please contact us directly via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Quick Question, for some reason, when a product has no image, but set to active as a product (not draft), the default placeholder image set in WooCommerce (WooCommerce -> Settings -> Products -> Placeholder Image) won’t show up. Instead, a transparent-thegem-product-justified-square-l.png shows up. And in Theme settings there is no setting for that. Any suggestions ?
Hi, kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check.
email send
Hello,
I lost my domain name and it won’t let me set up my new domain. My license is on 1 domain, but I cannot open a ticket.
Could you please reset your domain list?
Hi, kindly provide your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check.
Thank you for your quick return.
Hey there, I hope everything is good on your end. I bought The gem theme a few years back and installed the theme on my side business domain, but that domain has been closed for 2 years, almost. Now I am trying to install that theme on my other domain (which is my main website) but it’s displaying the message that ” you have exceeded the max. number of activations, allowed by this activation key ” (picture attached). So, my web developer informed me to contact you guys and ask to deactivate my previous key so that I can reuse the key again for my existing website. So. please help me with this issue as I need assistance to reuse the theme I purchased from envato market.
Thank you so much for your support.
Ahsan Waheed.
hosting and domain both are terminated now.
Hi Ahsan, you can always use TheGem license manager to manage your activations and licenses as described in our documentation https://docs.codex-themes.com/article/295-license-terms . If you have any further questions in this regard kindly contact us via our contact form at https://themeforest.net/user/codexthemes
Thank you so much for your support. I have successfully deregister my previous activations.
Thank you.
Hello. I can’t find header and footer builder in WP Admin menu. In tutorial it’s right in menu from the left, but i don’t have it.
Hi, kindly contact us directly via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and website URL, thank you.
good evening, I am working with your theme (it was purchased by a client) and have found it to be really easy to work with. The only issue I have, is sorting “Team members” in the order I need them? Is there no option to sort members?
Hi, thank you for your request. While editing the team member you can specify the order in the following meta box: https://prnt.sc/0QwvtFh6z4iF Please do not hesitate to contact us directly via our contact form at https://themeforest.net/user/codexthemes in case of any further questions.
Before Purchasing the theme I want to ask the following questions : 1-I want to see a RTL demo(especially Arabic) for this fashion store :https://codex-themes.com/thegem/sites/shop-online/ 2-I want to know how to setup the RTL for the theme (the setup documentation) ? 3- Are there any extra fees for the RTL feature? 4-Do the theme support the integration of AI chat-bots ? and please give examples
Hi, thank you for your request. You can check TheGem Showcase https://codex-themes.com/thegem/showcase/ – click on “RTL” category in filter. TheGem is 100% RTL compatible theme, it includes all necessary css like rtl.css. To enable RTL you just need to select your language in site settings in WordPress. WordPress and TheGem will detect your RTL language and apply all styles automatically. There are no additional fees, the license purchase is a one time purchase with lifetime updates. The AI chatbots can be integrated via third-party plugins, TheGem is compatible with all most popular WordPress plugins in the WordPress directory.
More facts about TheGem:
1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website. Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible.
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result.
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it includes premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 75K customers. You can be sure you buy a very solid high quality product.
Hi! can you suggest me how insert the top bar button, in mobile menù? Thanks a lot! Best regards R.
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , thank you.
Does the gem. block not have accordion? Do you have a template that shows FAQ? Best to display questions users have.
Thanks
Hi, there are multiple templates with accordions available. We have replied per email, kindly check so we can discuss your requirements.
Thank you, I’ve replied. You guys are amazing with your support!
Is there a common reason why I can’t insert page templates while in backend editor? I click ’’insert’’ and it does nothing, the little wheelie starts spinning and then just stops.
Hi, do you mean TheGem Templates Builder? Kindly share your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check your configuration.
Hello,
I get the following error. It hasn’t been fixed in the last 3 updates. Could you please take this error into consideration in the next update.
Thank you
Undefined variable $post in /home/skpcom/public_html/wp-content/themes/thegem/gem-templates/products-extended/socials-sharing.php on line 3
Attempt to read property “ID” on null in /home/skpcom/public_html/wp-content/themes/thegem/gem-templates/products-extended/socials-sharing.php on line 3
Hi, never seen such kind of an error in support. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your configuration.
Hi,
My support period has ended. I did not write to create a support request. I wrote this to report a bug. The relevant error occurred after the updates. Do you still want me to send a message via the link you provided?
Hi, sure, you can use our contact form to send a direct message to our team.
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