7855 comments found.
Can you replay to my tickets?
Hello
I apologize for the inconvenience of not receiving a response from us. Could you please provide your ticket number or the email address used to submit your ticket? This will allow me to look into the matter and offer a solution as soon as possible.
Regards.
I will sent it again
we designed the site in a DEV enviroment but now we moved the site to a live enviroment. But its sauying the license is already in use:
You have already used this purchase code on a website, please deactivate the license first. Or purchase a new licence here and update your purchase code. Or Contact Us to migrate your license. Please can you help migrate the licence to the live enviroment ? I have opened a ticket already
Hello,
I apologize for the inconvenience of not receiving a response from us. Could you please provide your ticket number or the email address used to submit your ticket? This will allow me to look into the matter and offer a solution as soon as possible.
Regards.
license didnt work migrate my license. please email i2@live.com.au
Words in my portfolio grid titles are splitting in the middle to wrap. Eg, the word “Canada” comes at the end of the first line, and it’s split as “Cana” and then “da” on the second line. None of these are so long that they can’t fit the container; they’re just normal size words that happen to get broken because it won’t wrap the whole word onto the next line.
I’m in Typehub and trying different font styles and sizes (px vs em vs %) for “Title on Portfolio Grid” and still having issues. How do I prevent words from breaking in the middle?
Hello,
Kindly proceed to submit a support ticket at this link https://help.expresstech.io/help/1720028511?envato_item_id=9545812. Please include your website login information so that we can review and offer a resolution.
Regards.
v14 mobile menu and sub menu has stopped working. Using version 4.6.1 url https://scissorliftauckland.co.nz/ Please advise if any fix for this issue.
Hello,
I recently visited your website and noticed that you are using an outdated version of the Oshine theme. The latest version is 7.1.9. I recommend following the instructions in the official documentation to update your theme: [https://oshine-knowledgebase.brandexponents.com/knowledge-base/update-theme/]. After you’ve updated the Oshine theme, please also make sure to update any required plugins associated with the theme. Should you encounter any issues with the menu or anything else after updating, feel free to let me know.
Regards
Recent updates causing a lot of problems as mentioned here… portfolio slug problem as mentioned theme update causes a conflict with Slider Revolution (deactivated all plugins and used 2024 theme = works, activate Oshine or Oshine child and it fails)
Attempt to revert back to pre-update deployment yields a theme error /home/customer/www/neweddingphotography.com/public_html/wp-content/themes/oshin/functions/theme-updates/theme-update-checker.php on line 183
You guys ever consider a beta program before you release this stuff? I will log a ticket.
Hi John
Just replied you on ticket, You forgot to add the slug in between /slug/. I just added and it works. Regards Manish.
ahh ha… I see… I missed that slug needed /’s around it. The strange thing is when I set it back to just “portfolio” without slashes it worked. Thanks for the fix!
Hello, there’s an issue after the latest updates, the portfolio no longer works with WPML. That is, you can create portfolios in different languages, but the different languages are not connected. For example, if I try to switch from an English portfolio to an Italian one, it redirects me to the Italian homepage. It seems that the slugs are not working.
Hi There
Just replied you over ticket, please share website login details on ticket so that we can check and provide solution.
Regards Manish.
One Website different Logi in the Header of Oshine!
Is it possible with OSHINE ! (in Exponent no problem, cause there is the Header Builder) to use different logos on some pages (in the header)?
E.g. 1 main logi and on 2 other subpages a different one for side projects?
Is there a way?
Thank you 
Hi There
Just replied you over ticket, How to activate tatsu header in Oshine.
Regards Manish.
Thank you very much, Manish
Hi
we designed the site in a DEV enviroment but now we moved the site to a live enviroment.
But its sauying the license is already in use:
You have already used this purchase code on a website, please deactivate the license first. Or purchase a new licence here and update your purchase code. Or Contact Us to migrate your license.
Please can you help migrate the licence to the live enviroment ?
I have opened a ticket already
Hi There
Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 along with theme purchase code. and the Url where you want to activate theme license. I’ll do purchase code migration.
Regards Manish.
Hi there, I’m using Oshine for a blog (not an obvious choice I know, but had the template left over from another project). I’d like to filter the blog articles in the same way that the portfolios filter (with categories above, and tiles that reshuffle in the grid). Is this possible?
If not, I would swap the articles over to portfolio posts if I could have the grid set up like in Oshine V6 (with the title displaying under the thumbnail). How do you set the portfolio grid like this? I can’t work it out..
Thanks
Hi There
Sorry we don’t have option blog filter in Osnine, If you wish to create blog in portfolio, then you can display those in page with Portfolio module.
Regards Manish
after new tatsu update (3.4.7) it disables oshine core and oshine module plugins and cant activate them again and portdolio shortcodes are not working. Do you know that bug and work on it to fix? thanks
Hi There
Please submit support ticket here: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 With website login details and theme purchase code so that i can check and provide solution.
Regards Manish
Why haven’t you been developing and enhacement your products for more than a one year? Particularly interested in fate Tatsu Builder.
Hi There
We just updated Some new interesting demo In Oshine, Please check out.
Regards Manish
Hi, regular text colour can not be overwritten after updating the theme. Check the dark subtitle that I need to be white here at poker hands by ranking page
Dear Ukakkar96,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 So I will check and help you to fix the issue.Regards, Sumit
Hi, I was notified by my server on December 14th that a vulnerability was found in the Revolution Slider plugin. Since it is packaged within your theme I cannot update to the newest, secure version. I have been monitoring my site for the release of this package but have not seen one available yet through Oshine. Do you have a date in which you expect to release this considering it is a potential security issue?
Dear Danjgraham,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 So I will check and help you to fix the issue.Regards, Sumit
I submitted a ticket via the link provided. Looking forward to receiving the fix for this.
Anyone know how to change the link color? Can’t find it anywhere?
Dear Antithesismethod,
I hope this message finds you well.
To change the link color, we can use custom CSS code. Could you please share the link to your website so that I can provide you with the specific CSS code? Once you provide the link, I will assist you in customizing the link color.
Looking forward to your reply.
Regards, Sumit
Instead of a portfolio going to a different page when clicked Is there a way for a portfolio to open a light-box on the same page with the portfolio details?
Dear Snapsbysnap,
Hope you are doing well.
As of now there is no such options available. I will take your response as feedback and will discuss it with the technical team.
Please let me know if you need more help.
Regards, Sumit
I submitted a couple of support tickets with no response. Wanted to check in to see if you received them?
Dear Ceesay,
I hope this message finds you well.
I sincerely apologize for any inconvenience you may have faced. Our support team has responded to your ticket, and I kindly ask you to check both your email inbox and spam folder for their reply.
Should you require any further assistance, please do not hesitate to let me know.
Regards, Sumit
Hi, I did not receive any emails from your support team.
Hi, again, I still haven’t heard from your support team.
Hi, the last update 7.1.7 break the website format. I had the website with Left Sidebar then the content was centered on the right side. but now the right content is not centered anymore, is like centered on hole screen instead of centered only on right zone. Please fix it!
Dear 50ny,
I apologize for any inconvenience you’ve experienced.
To address and resolve the issue promptly, could you kindly submit a ticket request using the following link: https://help.expresstech.io/help/1720028511?envato_item_id=9545812
Once you’ve submitted the ticket, I will personally check and assist you in resolving the matter.
Thank you for your cooperation.
Regards, Sumit
WARNING – security issue in the Master Slider Pro plugin <= 3.6.5 – OSHINE not able to get updates working while needed. They ask to use a Ticket System instead fixing their update pölicy, which is not working since long time…Every update we get trouble which no other template has…
Dear lohasscout,
I appreciate your inquiry.
To update the Master Slider plugin, follow these steps:
1. Navigate to the WordPress Dashboard. 2. Go to the “Plugins” section. 3. Deactivate the Master Slider plugin. 4. Once deactivated, go to the “Appearance” > “Install Plugins” section. 5. Find the Master Slider plugin and click on the “Update” link. 6. Once updated, reactivate the plugin.
This should ensure you have the latest version of the Master Slider plugin installed on your website.
If you encounter any issues or have further questions, feel free to reach out.
Best regards, Sumit
Dear, wordfence has received a notice about a security issue in the Master Slider Pro plugin <= 3.6.5. Could help? (https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/masterslider/master-slider-pro-365-unauthenticated-php-object-injection)
Dear Megapublicidad,
Can you please submit the ticket request on the link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812 So I will check and help you to fix the issue.Regards, Sumit
Hello, please take a look at my ticket – I am unable to use the template as the Purchase Code is not working. TIA (Oshine Ticket Number #175414)
Dear Andrew795,
We have received your ticket request and reponded back please check.
let me know if you need more help.
Regards,
Thank you Sumit, you were very helpful!
