6670 comments found.
Hello! Woocommerce stopped sending emails notifications of the orders, do you know how can I solve it?
Hello, @jomannicoli,
Thank you for contacting us and for using XStore.
We kindly request that you conduct a test to evaluate the Email Functionality when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.
We kindly recommend that you take a complete backup of your site before proceeding.
Should the issue with the filter persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.
Additionally, Enable Order Notifications: Set up order notification emails to keep both you and your customers informed about order statuses. WooCommerce provides email templates that you can customize to match your brand.
WooCommerce provides extensive documentation and support resources that can help you with detailed instructions for each step along the way. https://woo.com/document/configuring-woocommerce-settings/#email-settings
Should you require any further assistance, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or You may contact us by submitting an email through the contact form located on our Themeforest profile page here: https://themeforest.net/user/8theme
We appreciate your cooperation and look forward to assisting you.
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Thanks! I solve it with a plugin!
Hello, Jomannicoli,
You’re welcome!
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I have a LCP issue on all my products mainly due to the product image section. it looks like it’s lazy loading it and starts rendering pretty slowly. what can I do about this? Is there a toggle somewhere in the theme to make it load instantly instead? this impacts SEO negatively.
Hello, @Roldeco,
Thank you for contacting us and for using XStore.
If you wish to make it load instantly product image, Please navigate to XStore > Theme options > Speed Optimization > Image Loading Type > Select the “Default” value to always show the images.
Furthermore, to address the issues of Largest Contentful Paint (LCP) you can use a combination of techniques involving both server-side optimization and the WP Rocket plugin.
Should you require assistance or if the provided resource does not meet your needs, we kindly ask that you reach out to us directly. You may contact us by submitting an email through the contact form located on our Themeforest profile page here: https://themeforest.net/user/8theme or Our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ We kindly request that you provide us with the administrative access credentials to your WordPress site. This will enable us to thoroughly review the issue and offer the necessary assistance.
We appreciate your cooperation and look forward to assisting you.
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no the image is not the only issue. the entire product form is being lazy loaded or it’s AJAX i don’t understand, when hard refreshing the page i even see a round loading icon. i need to disable that.
preloader, that’s the term i was looking for. i got a preloader circling icon on product load, alltho it’s nowhere enabled.
Hello,
We are writing to inform you that we have responded to your email. Kindly check your inbox for our reply.
We would like to suggest continuing our conversation through email correspondence or by utilizing our support forum. Please feel free to reach out to us at your convenience using either of these methods.
For forum support, visit the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I have received the email and tested out the function and the css. this was exactly what i needed, thank you!
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You’re welcome!
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Hello, this warning appears after WooCommerce updated today how it fix?? our theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Hello, FreeRoid,
Kindly navigate to the XStore section, proceed to the Pather, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.
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Hello, can you share fixed “framework/features/woocommerce/estimated-delivery.php” file where bug fixed? “checked saturday and sunday,” – showing sunday as delivery day, site translated, thx a lot
Hello, Viap2347281,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the latest version of our theme is available for download at the following link: https://www.8theme.com/downloads/
Should you require assistance or if the provided resource does not meet your needs, we kindly ask that you reach out to us directly. You may contact us by submitting an email through the contact form located on our Themeforest profile page here: https://themeforest.net/user/8theme. Please provide a detailed description of the issue you are encountering, as well as any necessary steps we may take to replicate the bug on our test site.
We appreciate your cooperation and look forward to assisting you.
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Hello, this warning appears after WooCommerce updated today how it fix?? our theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
xstore/woocommerce/cart/cart-shipping.php version 7.3.0 is out of date. The core version is 8.6.0,
Hello, Tiger1989r,
We appreciate you reaching out to us.
To proceed with the necessary updates, kindly download the ‘cart-shipping.php’ file from the following link: https://we.tl/t-xJdC4G30dA. Once downloaded, please upload the file to the ‘xstore/woocommerce/cart’ directory using an FTP client.
For future reference, we advise against updating WooCommerce prior to the corresponding theme update to ensure compatibility. You can find the latest compatibility information in our changelog at: https://xstore.8theme.com/update-history/
We thank you for your understanding and cooperation in this matter.
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I placed the file in the appropriate place but the problem was not resolved
Hello, Tiger1989r,
Have you cleared cache?
Kindly navigate to the XStore section, proceed to the Pather, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.
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Yes I did everything you say
9286983 FIXED: Compatibility with WooCommerce v.8.6.0
2024-02-16 12:48:38 APPLIED
9286983FIXED: Compatibility with WooCommerce v.8.6.0 2024-02-1612:48:38 APPLIED
The error no longer appears. The problem has been resolved. I think it took some time
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You’re welcome!
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Hi, bug founded, when cart and account set to off-canvas, on cart and checkout pages social logins not showing ;\
*cart should be not epmty
Hello, Viap2347281,
Thank you for getting in touch with us.
We kindly request that you reach out to us through the email contact form available on our webpage at https://themeforest.net/user/8theme. Please provide a video that clearly demonstrates the issue you are encountering.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi!, could you please update the quform plugin? Thank you.
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We are pleased to inform you that version 2.20.0 of the plugin is available for download at our official website: https://www.8theme.com/downloads/. Please note that this is the most recent version as listed on CodeCanyon at the following URL: https://codecanyon.net/item/quform-wordpress-form-builder/706149.
We would like to assure you that as soon as the plugin authors release an updated version on their platform, it will subsequently be made available on our site as well.
Thank you for your attention to this matter.
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Does this theme support WC Vendors to enable creating a multi vendor marketplace?
Hello, @lloydappy,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the XStore theme is fully compatible with the three vendor plugins mentioned (Dokan, MultivendorX, WCFM). You have the flexibility to import any of our demos and activate the plugin of your choice. It is not necessary to use all three simultaneously; simply select the one that best meets your requirements.
The configuration process is straightforward, and you should be able to set up the plugin according to its documentation without encountering any issues.
Should you require any further assistance, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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This theme is all you need to build an amazing ecommerce website on Wordpress.
The support is 100% on point
Hello, Hanort,
Thank you for your comment and for being a valued customer of ours.
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what is the difference between Regular License and Extended License and the price of Extended License
Hello, @erfoud1,
Thank you for getting in touch with us.
Please find the attached image for your reference regarding pricing. https://ibb.co/P5y4hkv
Additionally, we recommend that you take a moment to read the accompanying article, as we believe it will provide valuable information. https://themeforest.net/licenses/standard
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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Hi guys. I have a pre sales question.
In the demo – Furniture03. When someone adds to cart and they view their cart on the the left panel that swings out, I don’t see an option for the customer to increase the qty. Its that just a setting that I can switch on and off like in. Can I also switch on a setting for the customer to add more qty below the product like in Demo – Grocery Market.
Hello,
Thank you for getting in touch with us.
“Show Quantity Input For Products” can be activated via Theme Options > Header Builder > Cart.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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May I know if the xstore-slider or parallax has video background effect/option?
Hello, Aarontyx,
Thank you for getting in touch with us.
We would like to inform you that you can achieve the desired effect by utilizing the Elementor editor. For detailed instructions on how to use the video background options within Elementor, please visit the following link: https://elementor.com/help/section-background-video-options/.
Alternatively, you may also achieve your goal by using our background settings. Should you require further assistance, our support team is available to provide you with more detailed guidance. You can reach out to them via our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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Hello, there seems to be an error crashing the site with Parse error: syntax error in public_html/wp-content/plugins/et-core-plugin/app/models/sales-booster/etheme_sales_booster.php on line 1449
Hello, @rakeshtailor,
Thank you for contacting us and for using XStore.
We kindly request that you provide us with a screenshot illustrating the issue you are currently experiencing. Additionally, for us to thoroughly investigate and assist you with a resolution, please securely share your WordPress administrative login credentials and FTP access details via email. https://themeforest.net/user/8theme OR please proceed to https://www.8theme.com/forums/xstore-wordpress-support-forum/ -to submit a new topic pertaining to your query on our support forum.
Your cooperation is greatly appreciated, and we assure you that your information will be handled with the utmost confidentiality and care.
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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists. cURL error 7:
Hello, Ghalienvato,
Thank you for getting in touch with us.
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35 Your site should be able to make requests to our server and get a response.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Describe in more detail when exactly you face the problem and provide the URL of the site.
Please note that we do not use comments to provide support.
Thank you for your cooperation and we look forward to hearing from you soon via the support forum.
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it s not blocked i try it now i get this error : There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.
Hello, Ghalienvato,
We would like to inquire if you have reached out to your hosting provider as suggested in the message. It is important for us to confirm that this step has been taken to ensure the proper resolution of your issue.
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i try to reinstall all wordpress file its work now fine
Hello, Ghalienvato,
We are glad that your question is resolved.
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Hi, I have a valid licence how come I am getting this ” we are sorry you are not allowed to proceed” when I go to theme admin and speed optimization?
Heres a screenshot. https://ibb.co/bKTtVhB
I am trying my best to speed up the loading of your theme but its still a little slow. I have a caching plugin but I thought this function in the admin may help but I can;t access it. Thanks
Hello, Naturalbodz,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
We would also like to inform you that our other clients have not encountered this issue.
About the speed, please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Would like to know when a customer registers on my site where are their details saved in my system and is does the theme ensure their data security or do i need to do something extra ?
Hello, Nihalmalik,
Thank you for contacting us and for using XStore.
Please be advised that the customer registration functionality is provided by the WooCommerce plugin, which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/
We hope this information is helpful.
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Hello. I have searched and read the other comments, but would like to clarify 100% – can all three multivendor plugins (Dokan, MultivendorX, WCFM) be used on ALL and ANY of your templates (not just the ‘Organic’ ones which have been used as templates)? Will the configuration on those other templates be more complex compared to choosing ‘Organic’ template? Thank you.
Hello, Alex_zlat,
Thank you for getting in touch with us.
We are pleased to inform you that the XStore theme is fully compatible with the three vendor plugins mentioned. You have the flexibility to import any of our demos and activate the plugin of your choice. It is not necessary to use all three simultaneously; simply select the one that best meets your requirements.
The configuration process is straightforward, and you should be able to set up the plugin according to its documentation without encountering any issues.
Should you require any further assistance, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi!, is it safe to update Elementor to its latest version, v3.19.0? Thanks!
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We would like to inform you that you can proceed with updating the Elementor plugin. Please ensure that you always create backups before initiating any updates.
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I have license buy once i active on my site its says you already active it on other site actual I remove my previous site but still its shows me active
Hello, @mehrhami1992,
Thank you for contacting us and for using XStore.
We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope that the information contained within will assist you in resolving your question. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -for assistance.
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I have another license buy once i active on my site its says you already active it on other site actual I remove my previous site but still its shows me active
Hello, @zain-ul-abidin,
Thank you for contacting us and for using XStore.
We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope that the information contained within will assist you in resolving your question. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -for assistance.
Warm regards,
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