6670 comments found.
Hello, I need to maintain the plugins and configurations of a WooCommerce website and install a new theme with its demo. The problem is that with many themes, when importing the demo, my contents and plugins get deleted. How could I go through this step with your theme? Could I select to import only the design or the elements I really need and avoid importing configurations that could overwrite your existing plugins and configurations? Does support provide a solution or help for this step? Thanks por your att.
Hello, @xhannaa2,
Thank you for contacting us and for using XStore.
Please read our theme documentation about demo import: https://xstore.helpscoutdocs.com/article/34-demo-content
To ensure that we can address your concerns effectively, we kindly request that you visit our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Could you kindly provide a screenshot illustrating the issue you are encountering? This will enable us to gain a clearer understanding of the problem at hand.
Furthermore, we request that you securely share your WordPress administrative credentials in the private content section of the corresponding support forum topic. This will allow our team to investigate the matter thoroughly and facilitate a prompt resolution.
We kindly recommend that you take a complete backup of your site before proceeding.
We appreciate your understanding and look forward to assisting you on our support platform.
Kind Regards,
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Hi, when I click on “Quick View” on products on a mobile phone (iPhone, safari) I am getting Ajax error on popup. On desktop it works fine. Please help me resolve this issue.
Hello, @decopage1,
Thank you for contacting us and for using XStore.
To ensure that we can address your concerns effectively, we kindly request that you visit our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Could you kindly provide a screenshot illustrating the issue you are encountering? This will enable us to gain a clearer understanding of the problem at hand.
Furthermore, we request that you securely share your WordPress administrative credentials in the private content section of the corresponding support forum topic. This will allow our team to investigate the matter thoroughly and facilitate a prompt resolution.
We kindly recommend that you take a complete backup of your site before proceeding.
We appreciate your understanding and look forward to assisting you on our support platform.
Kind Regards,
8theme team.
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Please, provide an API documentation link. Thanks
Hello,
Thank you for contacting us and for using XStore.
Please read this article – https://xstore.helpscoutdocs.com/article/189-instagram-api-token
If this is not what you are looking for, please submit your question on support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.
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What is Instagram API has to do with it? I’m obviously asking about Xstore API. Already submitted to forum but this documentation is ESSENTIAL to be asked for.
Hello,
Please reply via the support forum and describe your request in more detail.
Thank you for your cooperation.
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We are having problems with users using iOS as both Chrome and Safari showing blank pages when searching. On computers and Android this does not happen. We are using a CDN at Hostinger and a LiteSpeed server and caching plugin. We cleared the cache on the servers, website and cell phone but the error continues to appear. But has anyone had this error?
Hello, Nokfitwear,
Thank you for contacting us and for using XStore.
We kindly request that you reach out to us through the email contact form available on our page at https://themeforest.net/user/8theme. Please include the URL of your website and an accompanying video that illustrates the issue you are encountering.
We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello good day, i would like to know about the video feather, i see some video have. Is it that its built in or i have to use a plugin to get the videos i see on some products?
Would like to clarify before i buy
Hello, KSwearing,
Thank you for your interest in our theme!
Video feature for products is built into our theme.
We are pleased to inform you that we offer a 7-day money-back guarantee. This policy enables you to purchase our theme and evaluate its features. Should you find that the theme does not meet your expectations, you are entitled to a full refund if requested within the 7-day timeframe.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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another question how many domains can i use with the license? or sub-domains?
Hello, KSwearing,
XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
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1. For further clarification, let say i have a website kswearing.com and i register the license to that domain. If i need to create a sub-domain lets say help.kswearing.com i will have to buy another license?
2. Im building a multivendor website. The plugin im using is Marketking. Not one i see you have on your list as multivendor plugin (im sure it should work anyway). I have the woodmart theme, their theme has the video built in function aswell. However, the issue is when i use the multivendor plugin for vendors to create their product the video option is not available. So just wanting to know that with the multivendor plugins when vendors are creating a product, will the video be their for them?
3. I see you having a sale, you know when will it end?
Hello, KSwearing,
1. Yes. The list of domains recognized as staging environments is provided in our documentation.
Additionally, you have the option to deactivate domains through your account page on our website.
2. We recommend that you purchase the theme and conduct tests on any aspects that are of interest to you.
We have not officially tested the Marketking plugin with our theme, and therefore, we are unable to provide a definitive response at this time.
3. Please be advised that our discount offer is nearing its end. We encourage you to take advantage of this opportunity and acquire our theme, which is truly exceptional. We are continuously working hard to enhance its features and performance.
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8theme team
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Ok thank you for your quick responses. Much appreciated!
Hello, KSwearing,
You’re welcome!
We hope to soon welcome you among our valued regular customers.
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Good day, in the download files im seeing an et-core plugin what is that for? I was checking your documents and im not seeing any mention of it
Hello, KSwearing,
Thank you for getting in touch with us.
This is XStore Core plugin that includes additional functionality of the XStore theme (Portfolio, Testimonials, Static Blocks etc.) https://xstore.helpscoutdocs.com/article/36-included-plugins
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I have a question about registering a theme on a domain. Can I register the theme on a temporary domain to set up the website and then transfer the entire WordPress installation (including the theme and licenses) to a different domain for going live? I already read your article, i did not understood process, please tell me process how can i do that.
Hello, @bhagirathmanda111177,
Yes, you can do this. Please follow the steps below:
1/ We kindly request that you proceed with the activation of the theme on a temporary domain, specifically for the staging website located at https://imgur.com/PhhoTMA -To do so, please access the XStore Dashboard, select the ‘Welcome’ option, and then proceed to ‘Theme Registration’ for the staging website.
2/ We would like to inform you that when you are ready to go live and wish to activate the theme on your live domain, kindly proceed to the XStore Dashboard. Once there, please click on “Welcome” and subsequently select “Live Website Theme Registration.”
For your reference, here is a visual guide to assist you with the process: https://imgur.com/BdtoR12
XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code.
We hope this information is helpful. If you have any additional questions or concerns, please submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I still have some questions :- 1. can i will be able to transfer website(staging) with theme on main domain? if yes is there option will be present to convert staging to live domain? if yes when i will transfer or migrate do i have to edit all thing which i have done on my temporary domain ?
Hello, @bhagirathmanda111177,
Thank you for your response.
Please be advised that the process of transferring a website is not related to our theme’s functionality. For further assistance with the transfer, we recommend reaching out to your hosting provider who will be better equipped to guide you through the process.
Should you desire to transfer a staging website along with the theme to the main domain, we kindly suggest consulting the following articles for detailed instructions:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
https://blog.hubspot.com/website/how-to-migrate-wordpress-site
We appreciate your understanding and are here to assist with any theme-related inquiries you may have.
Best regards,
The 8Theme Team.
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Is it possible to covert staging into live if yes than how?
Hello, @bhagirathmanda111177,
We are pleased to confirm that the action you inquired about is indeed possible. For your convenience, we have provided a selection of articles below that offer comprehensive guidance on the subject:
1. “Move WordPress Staging to Live Site” by BlogVault:
https://blogvault.net/wordpress-staging-to-live-site/#:~:text=Move%20WordPress%20staging%20to%20live,effort%20and%20setup%20from%20you
2. “Copy Staging Site to Live Site” by WP Staging:
https://wp-staging.com/docs/copy-staging-site-to-live-site/
3. “Monday Masterclass: Staging to Live Site” by Elementor:
https://elementor.com/blog/monday-masterclass-staging-to-live-site/
We trust that these resources will be of assistance to you. Should you require any further information or support, please do not hesitate to contact us.
Best regards,
The 8Theme Team.
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Hi,
can you tell me what settings i have to do in order to work correct with woocommerce ismple auctions plugin?
Thanks
Hello, Equalitygr,
Thank you for contacting us and for using XStore.
To ensure that we can address your concerns effectively, we kindly request that you visit our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Due to the limitations of the comments section, we are unable to offer a comprehensive solutions here. For a more detailed and personalized support experience, we encourage you to continue this conversation with our expert support team on the forum.
We appreciate your understanding and look forward to assisting you on our support platform.
Kind Regards,
8theme team
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Hi there,
I have a question about registering a theme on a domain. Can I register the theme on a temporary domain to set up the website and then transfer the entire WordPress installation (including the theme and licenses) to a different domain for going live?
Hello, Abotalaat1,
Thank you for getting in touch with us.
Yes, you can do this. Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope this information is helpful.
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8theme team
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Hello in Yoga accesories template I don’t see the Fake liveviewing and the inventory of the products featured, are these 2 features working with the Yoga accesories template ?
Hello, @tech9,
Thank you for contacting us.
We kindly request that you reach out to us using the contact form available on our webpage: https://themeforest.net/user/8theme -To facilitate a thorough review of your settings, please include the URL of your site and provide temporary administrative access to your WordPress dashboard.
We appreciate your cooperation and look forward to assisting you promptly.
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Related products not showing, only works when i install “Related Products for WooCommerce” from Webtofee. Any clue?
Hello, Favaravid,
Thank you for contacting us and for using XStore.
We kindly request that you reach out to us using the contact form available on our webpage: https://themeforest.net/user/8theme. To facilitate a thorough review of your settings, please include the URL of your site and provide temporary administrative access to your WordPress dashboard.
We appreciate your cooperation and look forward to assisting you promptly.
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Hi there,
I am missing a checkmark symbol for the header element, how can I add this? There are many symbols even a star icon, but not a checkmark one.
Hello, Roldeco,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Is there an option to enable auto suggestions for keywords in the search bar? I can find options for product and post suggestions, but there seems to be no provision for keyword suggestions.
Currently, when typing in the search bar, related products are displayed, and I can click on any product to be directed to it, which works well.
However, I would like to enable keyword suggestions for autocomplete. Upon clicking on a suggested keyword, it should direct me to the search page and list all products related to that keyword.
Hello, @GFXtouch,
Thank you for contacting us and for using XStore.
We would like to inform you that the XStore theme includes an Ajax Search feature, which you can enable and configure to your preference. Specifically, you can adjust the functionality to initiate Ajax Search after a certain number of characters have been typed by the user. To do so, please navigate to XStore > Theme Options > Header Builder and locate the search settings.
For your convenience, we have provided a visual reference which can be found at the following link: https://imgur.com/V54at7u
We regret to inform you that, as of now, our theme does not offer the option to enable keyword suggestions for autocomplete within the search bar. However, we value your input and encourage you to submit this suggestion to our Taskboard at https://www.8theme.com/taskboard/ -Should your idea garner sufficient support from our community, our development team will certainly consider incorporating this feature in a future update.
We appreciate your understanding and are here to assist with any further inquiries you may have.
Warm regards,
8Theme’s Team.
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How do i copy/paste an element that i like from a demo theme into my design without having to import that theme?
Hello, Nihalmalik,
Thank you for contacting us and for using XStore.
For WPBakery: we offer a page importer tool that enables you to obtain pages from our various demonstrations. You can view the tool in action here: https://youtu.be/wkIKN2IyEZI?feature=shared.
For Elementor: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
We trust that the information provided will be of significant assistance to you.
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8theme team
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Hello! After the last update of Woocommerce plugin a notice of Outdated templates appears and ask for theme update also woocommerce stopped sending emails notifications of the orders, do you know how can I solve it?
Hello, @YamsonGold,
Thank you for contacting us and for using XStore.
Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.
Furthermore, We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/ or You may contact us by submitting an email through the contact form located on our Themeforest profile page here: https://themeforest.net/user/8theme
We appreciate your cooperation and look forward to assisting you.
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The patcher is not applying changes properly. Upon clicking, it changes to “Applied,” but the issue persists, and the patcher reappears, prompting for another application. How can this be resolved?
Hello, YamsonGold,
Thank you for getting in touch with us.
The message about outdated files is shown still or it was solved?
If you need any further assistance, please contact us by email via the contact form on this page – https://themeforest.net/user/8theme
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I have this issue that with the off canvas login it doesn’t login the user. it redirects to the login page after filling the username and password where you have to fill it in again to log in. any way to fix this?
Hello, Roldeco,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.
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Hi. I have a site using Xstore and the extra product options plugin. Since your last update, when a product with options is added to the basket, nothing happens. The only way I’ve got around this is by putting the site in development mode on the server and completely disabling any caching. I’ve tried all options in the speed optimisation settings so is there anything else you could recommend please?
Hello, @gazpugh1,
Thank you for contacting us and for using XStore.
Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details with us via email or private content area of the support forum topic. This will allow us to review your settings and better understand the issue at hand and help you.
We kindly recommend that you take a complete backup of your site before proceeding.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/ or You may contact us by submitting an email through the contact form located on our Themeforest profile page here: https://themeforest.net/user/8theme
We appreciate your cooperation and look forward to assisting you.
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8Theme’s Team.
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Hello, can you please tell me in which file I can edit My account popup in header ? I mean this: https://prnt.sc/tLOFIa2ucHcp
Thank you
Hello, Samsoniiksvk,
Thank you for contacting us and for using XStore.
Could you please provide a more detailed description of the specific changes you wish to implement? Your clarification will help us to better understand and address your request.
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I need edit register tab content in this small popup because I set my store as B2B using B2B king and it added me there a lot of required fields as you can see: https://prnt.sc/DfETJqnSl-r0
it doesnt look good
I want to delete content of Register tab (registration fields) and add there Register button to redirect to register page.
Hello, Samsoniiksvk,
We would like to inform you that the file in question is situated within the file hierarchy of the XStore Core plugin. It is important to be aware that any alterations you make to this file will be replaced with the original version upon the plugin’s update.
Should you acknowledge and accept the implications of these changes, and are willing to re-implement your modifications subsequent to each update, you are at liberty to modify the et_b_account_link() function. This function is located in the following path: et-core-plugin/app/models/customizer/functions.php.
We trust that you will take this information into consideration when deciding to proceed with any modifications.
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is it possible to transfer this peace of function to theme child functions.php ? Or it has to be inside core plugin functions.php
Hello, Samsoniiksvk,
We appreciate your prompt response.
It has to be inside the Core plugin functions.php.
Should you have any further inquiries, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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How can I change the language of the sales booster texts?
Hello, @jhonedinsonv,
Thank you for using XStore theme and for contacting us.
We would like to inform you that the sales booster texts in question originates from the XStore theme and XStore Core plugin language file. To translate it, please refer to the XStore theme and Xstore Core plugin’s language file.
Go to Loco Translate > Theme & Plugins > select the Xstore theme & XStore Core plugin.Translate the necessary strings and Save.
For further guidance on translating the base theme, you may consult our documentation here: https://xstore.helpscoutdocs.com/article/30-base-theme-translation
We hope this information is helpful. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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thank you
Hello, Kimplainten,
We appreciate your decision to select XStore as your WooCommerce WordPress theme.
Please be assured that we will respond to your email promptly.
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Hello, could you assist me with editing the AMP XSTORE Main Slider Title content and slide content to adjust font size and colors? I’ve been searching through the settings but haven’t found anything yet.
Hello, Fredbase,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
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