4028 comments found.
Can I use one purchase theme on main domain and subdomains?
Hi,
Thank you for your interest in our theme.
With one regular license, you can use it for a single WordPress setup. This implies that if you install WordPress for the main domain and subdomains, you need to have one license for each. Feel free to reach out if you have any further questions or inquiries.
Best Regards,
PenciDesign
and where theme settings are stored? (like typography, fonts, colors, basically all saved in ‘customize’ section)
after upgrading servers on my hosting all was restored to basic theme settings :/
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
sorry, I’ve purchased earlier then year ago, so you don’t provide any support after that, right?
Hi,
My previous reply is clear. I’ve provided you with two ways to contact us. Have you had a chance to read it? And as you can see from the comments here, we do not provide support in the comment section as there are no support staff members working here.
Best Regards,
PenciDesign
Hello. We are interested in your Soledad theme. I have just sent you a private message on https://themeforest.net/user/pencidesign
Thank you. Corinne
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Have a nice day, I would like to purchase this theme but I have a few questions before I do so;
1- Is it compatible with Google ads or Facebook ads?
2- Is possible to registration/signup (Membership) fees at the time of registration.
Hi,
Thank you for your interest in our theme.
1/ Yes, certainly. You can embed any type of ads within the theme, including Google ads and Facebook ads.
2/ We already provide Paywall & Front-end submission plugins developed by us, enabling you to generate revenue for your website.
Feel free to reach out if you have any further questions or inquiries.
Best Regards,
PenciDesign
Hi ,
thanks for your response. I have checked your paywall documentation but its after registration can use unlock and purchase subscription but we need with at the time of registration. If you have this option then we will proceed.
Hi,
Unfortunately, at this moment, this theme does not support enabling fees at the time of registration.
Best Regards,
PenciDesign
Hello, I wanted to bring to your attention that my support subscription has expired. However, if you review my previous tickets, you’ll notice they were primarily related to issues encountered after updating the theme, which affected the site’s frontend. Due to these past experiences, I’ve been hesitant to update to newer versions without the assurance of prompt support to address any potential issues that may arise.
Would it be possible for you to assign one of your team members to assist me in resolving these post-update issues? This way, I can confidently update the theme knowing that any issues will be promptly addressed. If you could share your email address with me, I’d greatly appreciate it as it would allow me to communicate directly regarding this matter.
Thank you for your attention to this request.
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket, you can send us an email through our contact form (if you are unable to create a new ticket). We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Problem with Instagram token renew. Hello, every time I try to renew the token it takes me back to the main screen to do so and does not update the date. On Instagram I am logged in and the website and theme are updated. Any idea what could be happening? Thanks
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hi,
Yes, this demo was made in Elementor. You can import and edit it via Elementor. Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi. Why does Penci video shortcode returns link in frontend? All happened after last update. Thanks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello Studio, I Love this Updates, But i Already waiting more than 5 month For New Gaming Layouts, Old Not works properly for my project. I am not sure that its not only me, I Love your Job, Please Give us new Styles ..
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi I get an error on search console as follow: Referenced AMP URL is not an AMP” I think it’s because I have some custom post types which created by Jet engine and the I designed their template with elementor and they can not be showed as AMP. I see a section to disable AMP for all posts but how can I disable it for a specific post type?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How does it work video post format? I select video but it doesnot appear any filed to add video url and then use “Click on Posts Thumbnail to Play Video” option
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Does this WordPress theme have a vertical sidebar menu that functions as a content outline, allowing readers to jump directly to specific sections within a blog post.
Hi,
Thank you for your interest in our theme.
Do you mean the “table of contents”? If so, the theme already supports this feature. You can see an example here.. This theme support the vertical navigation menu also.
Best Regards,
PenciDesign
Just wanted to flag that our website where we use Soledad was injected with malware today and the hosts have said that the injection was via Soledad. I wanted to raise this, as we have been using the template for a few years now.
Hi,
Thank you for purchasing our theme and reporting this issue to us.
Strange, this is the first time I’m hearing about this issue. We addressed all security problems a long time ago. Please ensure that you regularly update the theme to keep everything current. If the issue persists, kindly create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
We’ve been using this theme on another website, but it’s expired now. Trying to use the same theme on our new domain, but when we enter the license key, it says it’s already in use on another domain. Can anyone help with this?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Pre Sales Question on Categories
I am looking to create a community lifestyle site, which will include several local towns. Each town will have categories such as Eat – Drink – Outdoors & Adventure – Shop.
I do not currently see this on the Travel themes, but is it possible to have these sub categories listed under our Town Category?
Example: Welcome to Clearwater (Post Page) Subcategory Menu Eat – Drink – Outdoors & Adventure – Shop
Clearwater Eateries (Post Page) Subcategory Menu American – Bakeries – Dessert – European
Thank you in advance! Brian
Hi,
Thank you for your interest in our theme.
Yes, of course you can do that – it’s easy with our theme. You can add and list how many categories as you want.
Best Regards,
PenciDesign
Thank you for the quick reply! Will be purchasing Travel Blog 3 momentarily.
Keep up the great work!
Hello,
Is there a reason the Penci Image Gallery and Penci Text Block overlap when viewed on mobile? They don’t seem to do this on any other device. Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
your theme support design like this ?
https://promptsnapshot.com/Hi,
Thank you for your interest in our theme.
Yeah, you can build a website like that by using our theme.
Best Regards,
PenciDesign
TTS TEXT TO SPEECH IN HEBREW ? RTL ?
Hi,
Thank you for your interest in our theme.
Yes, of course, this theme fully supports RTL and Text-to-Speech in the Hebrew language.
Best Regards,
PenciDesign
Hello,
I have a menu with different categories:
“News” “Trailers” “Dossiers” “Streaming” “Box office” “Podcast”
I would like to include only videos in the “Trailers” category, as shown on this page from one of your example sites:
https://soledad.pencidesign.net/soledad-videos-blog/Is this possible and how can I achieve it ?
Thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
