4058 comments found.
Hi, I already have a website working, do you have any installation and configuration services? And another question, can I install the theme on the subdomain of the main site too? Or is the license only for the main domain?
Hi,
Thank you for your interest in our theme.
1/ If you’re interested in hiring us for installation and configuration services, please send us an email via our contact form, and we will get back to you promptly.
2/ If your sub-domain is a testing site, we can provide you with a testing license. However, if your website is a standalone WordPress setup and not intended for testing purposes, you’ll need to have one license for each installation.
Feel free to reach out if you have any further questions.
Best Regards,
PenciDesign
Hello! Has the Solidad theme been translated into Russian?
Hi,
Thank you for your interest in our theme. Unfortunately, we don’t have any team members who can speak Russian, so we can’t provide default Russian language files within the theme. However, this theme does offer options to translate all the text on the front-end within the theme options. So, you can easily translate all the text on the front-end to any language within a few minutes.
Best Regards,
PenciDesign
Thanks for the reply! Yes, that’s great, I’ll be able to translate it myself! I have a site for news, reviews, databases of computer hardware and software, and I’m looking for a suitable functional theme. Cadence can’t offer what I need for my project, and Publisher is dangerous to buy, it hasn’t been updated for a long time. You have two themes, I found them interesting because of their functionality. Which one can you safely recommend for a serious project, Solidad or Pennews?
Regards. Dmitry
Hi,
Thank you for loving our theme.
Of course, Soledad is the great choice for you.
Best Regards,
PenciDesign
I have a question! Will I be able to activate a child theme so that my settings won’t be lost after the update? And will I be able to display descriptions (text and pictures) in categories and tags for SEO promotion? Best regards, Dmitry
Hi,
1/ Yes, the download package already includes the child theme file, so you can use it if you want. However, using either the parent theme or child theme won’t cause your site to lose settings after updating the theme. If you don’t need to override files within the parent theme, simply using the parent theme is sufficient. Updates won’t affect your site’s settings, regardless of whether you’re using the child theme or parent theme.
2/ Certainly, you can display descriptions (text and pictures) in categories and tags for SEO promotion.
Best Regards,
PenciDesign
Need to change the name of “Protfolio”
How can I change the name of “portfolio” to “Collection”. I want this change in the URL and the breadcrumbs too. Please let me know how to do that. I was trying to find out but I couldn’t. Please help.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I understand but my support has expired and as of now I only need this solution. Also I found a bug in the portfolio section. When we create any new project under portfolio > Portfolio Description doesn’t respect the wysiwyg editor and only accepts plain text. All codes get displayed on page if added there via wysiwyg editor.
Hi,
I’ve provided you with two methods to contact us. If your support has expired, you can still reach us via email.
Best Regards,
PenciDesign
Hello greetings, i want to buy your theme, but my site is big and i have upto 10k plus articles, i want to ask if the image generating id works in background when the browser is closed?
Hi,
Thank you for your interest in our theme.
Unfortunately, there is no theme or plugin that can do that because it requires opening a tab to generate images for all images. After importing a demo style, you can pick an image generation plugin to run it in an independent tab.
Best Regards,
PenciDesign
Thank you for your reply,.
Please I want to ask you a question, does your theme has mobile quick menu list, that is visible and scrolling header menu???
Hi,
Yes, our theme already supports mobile vertical navigation. You can add and display any menu there. You can also add as many menu items as you want to this menu – it supports scrolling.
Best Regards,
PenciDesign
Oh thanks so much… let me save money to buy your theme…
Hi,
Ah, okay, I understand now. Unfortunately, at the moment, this theme doesn’t support this feature. We will consider adding this feature in future updates – no worries. Also, since your comment mentioned another theme, I will flag it (Envato Market won’t allow it). Let me know if you have any questions.
Best Regards,
PenciDesign
Out thank you…
In your demo import , is it possible to disable the theme thumbnails generate and use external plugin to generate it later? So that the import will run faster, because those that has a big site with many contents and images, , importing your demo takes time on those sites. Thank you
Hi,
You can do that yourself by closing the browser tab when running the import process. There’s no problem with doing this.
Best Regards,
PenciDesign
Meaning that before thumbnails generations, the theme is done with the importation of the demo?
Yes, exactly.
Best Regards,
PenciDesign
in penci small list in elementor is there any way to get title image meta ?
now it is image title meta
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, can I use the shopping blocks in a page without having woocommerce? I want to create an affiliate shop page, i am not the seller so I don’t use woocommerce. I just want a clean and elegant shopping images. Can I create a shop section like this using soledad shopping blocks? and do you recommend creating this shopping page on a page or a category?
Hi,
Thank you for your interest in our theme.<> Regarding your requirements, I have two ideas:
1/ You can utilize the WooCommerce plugin and leverage its affiliate feature. This way, when users click on the products, they will be automatically redirected to your affiliate URL.
2/ Alternatively, you can use elements within the theme to build your shop page. This option is also quite straightforward.
Best Regards,
PenciDesign
can use one license for my main domain and a subdomain at same time?
Hi,
Thank you for your interest in our theme.
With a WordPress setup, you need to have one license. So, if you run 2 WordPress sites in your main domain & a subdomain, you need to have 2 licenses. If your subdomain is a testing website, we can allow you to do that by using a testing license.
Best Regards,
PenciDesign
hello, i need testing license!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, Can I get the future updates in free after purchase of this theme.
Hi,
Thank you for your interest in our theme.
Yes, you can receive lifetime updates after purchasing our theme.
Best Regards,
PenciDesign
Hi can you please advise current offer last day so I will arrange fund to buy it.
Hi,
Yeah, the current offer will be available until the middle of next week.
Best Regards,
PenciDesign
Hi have you also have any demo account for checking user account details.
Hi,
Unfortunately, we don’t provide any demo account for checking.
Best Regards,
PenciDesign
Hi there,
I have sent you message on support form and email but still no response.
I’ve encountered an issue with the search function on my website. Despite having published articles under the “Larsen” category in 2023, the search results display the oldest articles first, with the newest ones appearing on the second page. This is not the desired outcome, as I would like the newest articles to be shown first, followed by the older ones.
Could you please assist me in resolving this issue? It’s important that the search results prioritize displaying the most recent articles at the top. Thank you for your help in addressing this matter.
My website is https://www.lisarichmondphotography.com/blog/
Hi,
We replied to your email (lisa**nd29@gmail.com) 4 days ago. Please check your inbox. When you send us an email and we reply, our response will be sent to the email associated with your Envato account.
Best Regards,
PenciDesign
What version of ChatGPT is running in the editor? What kind of package ChatGPT should I buy?
Hi,
Thank you for your interest in our theme. We’re using ChatGPT version 3.5 turbo in our AI plugin, which utilizes the API from https://openai.com/ – the author of ChatGPT. The plugin is included for free with the purchase of the theme. Initially, you can create some free articles, and ChatGPT may prompt you to update based on the number of articles/content you create. You can find the pricing details here: https://openai.com/pricing.
Best Regards,
PenciDesign
Can I use one purchase theme on main domain and subdomains?
Hi,
Thank you for your interest in our theme.
With one regular license, you can use it for a single WordPress setup. This implies that if you install WordPress for the main domain and subdomains, you need to have one license for each. Feel free to reach out if you have any further questions or inquiries.
Best Regards,
PenciDesign
and where theme settings are stored? (like typography, fonts, colors, basically all saved in ‘customize’ section)
after upgrading servers on my hosting all was restored to basic theme settings :/
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
sorry, I’ve purchased earlier then year ago, so you don’t provide any support after that, right?
Hi,
My previous reply is clear. I’ve provided you with two ways to contact us. Have you had a chance to read it? And as you can see from the comments here, we do not provide support in the comment section as there are no support staff members working here.
Best Regards,
PenciDesign
Hello. We are interested in your Soledad theme. I have just sent you a private message on https://themeforest.net/user/pencidesign
Thank you. Corinne
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Have a nice day, I would like to purchase this theme but I have a few questions before I do so;
1- Is it compatible with Google ads or Facebook ads?
2- Is possible to registration/signup (Membership) fees at the time of registration.
Hi,
Thank you for your interest in our theme.
1/ Yes, certainly. You can embed any type of ads within the theme, including Google ads and Facebook ads.
2/ We already provide Paywall & Front-end submission plugins developed by us, enabling you to generate revenue for your website.
Feel free to reach out if you have any further questions or inquiries.
Best Regards,
PenciDesign
Hi ,
thanks for your response. I have checked your paywall documentation but its after registration can use unlock and purchase subscription but we need with at the time of registration. If you have this option then we will proceed.
Hi,
Unfortunately, at this moment, this theme does not support enabling fees at the time of registration.
Best Regards,
PenciDesign
Hello, I wanted to bring to your attention that my support subscription has expired. However, if you review my previous tickets, you’ll notice they were primarily related to issues encountered after updating the theme, which affected the site’s frontend. Due to these past experiences, I’ve been hesitant to update to newer versions without the assurance of prompt support to address any potential issues that may arise.
Would it be possible for you to assign one of your team members to assist me in resolving these post-update issues? This way, I can confidently update the theme knowing that any issues will be promptly addressed. If you could share your email address with me, I’d greatly appreciate it as it would allow me to communicate directly regarding this matter.
Thank you for your attention to this request.
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket, you can send us an email through our contact form (if you are unable to create a new ticket). We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Problem with Instagram token renew. Hello, every time I try to renew the token it takes me back to the main screen to do so and does not update the date. On Instagram I am logged in and the website and theme are updated. Any idea what could be happening? Thanks
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hi,
Yes, this demo was made in Elementor. You can import and edit it via Elementor. Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi. Why does Penci video shortcode returns link in frontend? All happened after last update. Thanks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello Studio, I Love this Updates, But i Already waiting more than 5 month For New Gaming Layouts, Old Not works properly for my project. I am not sure that its not only me, I Love your Job, Please Give us new Styles ..
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi I get an error on search console as follow: Referenced AMP URL is not an AMP” I think it’s because I have some custom post types which created by Jet engine and the I designed their template with elementor and they can not be showed as AMP. I see a section to disable AMP for all posts but how can I disable it for a specific post type?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
