26893 comments found.
i have purchased theme on 10:13pm 14th march as per IST timezone. but when i click on activate it just looping on button, but theme is not activating (id 5489609 )
Hi,
We will take a look at the issue. Please send us an email at contact@tagdiv.com and provide a link to the website, admin login, and the license key. We will check as soon as possible.
Regards, Simion C.
Hi, I need some help
When I run Tag-Div composer – the stachethemes calendar is displayed – but not on the frontend. (the problem only affects single pages)
I also have this hook:
add_action(‘wp_head’, function(){ if (is_singular(‘stec_event’)) { \Stachethemes\Stec\Shortcode_Stec_Single::load_scripts(true); } });
Where do I have put this?
Hi,
That code should go in the theme functions file, you can add it there directly, or through a code snippets plugin, which would be better because its more future proof. Normally if you are adding the calendar in the post template via a shortcode (if the plugin provides it), it should work. Sometimes there could be issues however, plugins can conflict with each other.
Regards, Simion C.
Good afternoon. I am writing to you by email to link a license to a test domain. But there has been no response for three days now. Help me please.
Hi,
I’m not sure what happened in the first email, I am very sorry for the delay. I reassigned the key now, please check as well.
Regards, Simion C.
Спасибо, все решили!
i want to purchase this theme again for another website it contains both english and arabic so i want to switch the language from english to arabic and also the layout should be change from LTR to RTL is it possible with this theme along with WPML plugin.
Hi,
The theme works fine with the WPML plugin. If you want, to make it easier to build the RTL version, you could import ready made RTL pages and templates from the cloud library https://cloud.tagdiv.com/#/load/All Or if the RTL version is the main version, you could install a RTL demo directly. There should be no problems doing so, or with the WPML plugin.
Regards, Simion C.
Hello,
I am using Wordpress Multisite for different languages. Everything works fine, there was no need to enter another activation code, my activation code is domain based, so there is no issue when using www.domain.com/en or other subdirectories.
However, my question is regards to the Opt-In Builder plugin. It seems like the plugin shares settings across these Multisite installs. My goal is to have different settings for the English site and the other language. Obviously I need to translate the checkout page, my account page and most importantly the plans page to the required currency.
Is there any way to do this, or is there a problem on my end? Maybe by editing the plugin in some way, tricking Wordpress into thinking it is two different plugins, so I can install a duplicate of it on each site?
Thanks,
UPDATE: I have figured out the translate part of the checkout page, my account etc., by using the themes Translations page and editing them one-by-one. The theme can be edited separately on Multisite environments.
The first part of the question still remains, to use different settings for Opt-In Builder, for example payment methods, API’s, currencies and prices.
Hi,
I’m not quite sure. Normally if a plugin is network activated, then it would share the same settings across all the sites. If the plugin is activated per website, it should be possible to configure it as you want on each website, and it won’t share its settings over the network. You could give it a try, it should work.
Regards, Simion C.
Can you use Opt-in plugin with all the demo sites, or only those listed as “Paywall” ? Thanks
Hi,
That is correct, the optin plugin can be used regardless of what demo is installed. You can also import pages from the cloud library if you want, like plans pages, checkout, etc. to make it easier to set up the plugin. Let us know at any time if we can help.
Regards, Simion C.
I have had this for quite a few years and every so often the sites get hacked… somewhat disappointing. I haven’t a clue how to go about restoring stuff…I guess I’ll have to wing it 
Hi,
We can check as well and try to help. Please send us an email at contact@tagdiv.com and provide links to the websites, admin login, also cPanel or FTP, and any relevant details about the problems. If you keep the theme up to date, and you use a security plugin like wordfence, the chanced of having such issues are very minimal. Those are the two main things to take into account, keeping everything up to date, and improving the security with plugins or hosting solutions. Let us know.
Regards, Simion C.
Hello Please can you respond at this email nertilaisaku5@gmail.com I have an big problem with theme I try te save an option at setting of theme and there is always loading and nothing is saved I have to publish an articele and nothing saves send me 503 error server When i deactive the theme articles works fine Thanks a lot
Hi,
I have replied via email, please check as well and let me know.
Regards, Simion C.
Is there a fix yet for the Composer / Safari problem ? When using Safari you can make changes and certain edits with Composer – but you can’t drag and drop items. It’s ok and works in Chrome for example – but it’s really annoying if you work in Safari for everything else. Thanks for advice.
Hi,
There are indeed some issues when using the composer with newer Safari versions. And unfortunately we haven’t yet found what changes were made in Safari that cause this problem. We will try to investigate it more and hopefully a fix can be found. We are very sorry for this inconvenience.
Regards, Simion C.
hy, i have a problem after i instaled my theme, tag div composer not working. i press edit with composer and infinite loading…no error in console
fix this or i refund this theme…
Hi,
I checked as well, the composer is working correctly on the website using Chrome. Please let us know in the email if we can help with something else.
Regards, Simion C.
Hi, Sir, I freshly installed this theme on my other website it’s a new website. I’m using the new version of the theme (Kid’s store child theme) but I’ve noticed that the Checkout Page doesn’t look the same as the Demo both in Pc and mobile phones and not like in my older website that is using the old version of this theme. Can you please check. Thank you.
https://prnt.sc/ua_sYP9C-Zlx https://prnt.sc/Fs26Vb-YOpAXHi,
The pages don’t quite display as they should. They look like the default woocommerce cart and checkout pages. The ones from the demo should have the theme woo cart and woo checkout elements in them respectively https://prnt.sc/AkfTBXLvnH40 We can take a look at them, please send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will check as soon as possible.
Regards, Simion C.
Hi Sir, ok I will email you now. Thank you very much.
After update today, images not showing.
Hi,
We will take a look at the issue. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will check as soon as possible.
Regards, Simion C.
i have check the demos deeply but, i think this theme doesn’t fulfil the basic requirements as per the today’s demand like Google’s material design and it does not have a better ui/ux on mobile users. I have not downloaded the theme after purchase because i have also purchased the Foxiz theme by Theme-Ruby and this theme has a lot of features and super impressive design for mobile users. So please refund my money? Maybe i will consider you in the future if you focus more on mobile first design, etc.
Hi,
The refund has been approved.
Regards, Simion C.
Hi does the newspaper theme have a such feature. “Show Dynamic Content” between the post. for example many news website have feature like in between the news article they i need to place a post carasoul or list of related news. I can be after two paragraph or wahtever I decied.
Hi,
There is a way to do it, but it may be a bit more difficult https://forum.tagdiv.com/set-block-inside-post-content/ From what I know there are plans to add a dedicated option for displaying related articles inside the post content. But for now, a related articles section can only be displayed anywhere around the post content, not inside it. Unless you could consider doing it as in the guide, we can help with it if you want to try it.
Regards, Simion C.
SOS Major issue after update td_api_base::mark_used_on_page : a component with the ID: single_template_3 is not set. /var/www/vhosts/kritikanea.gr/httpdocs/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
wp_booster error:whats this, i see it in some posts???? Someone to respond!
Hi,
If you are seeing that in a post page, it means that the post is set to use a post template which is provided by the standard pack plugin. Please check if the standard pack plugin is active https://prnt.sc/MlpweJq4lA2O That plugin contains all the older predefined templates (post, category, header, footer, etc.). The alternative to using the standard pack plugin and predefined templates is using cloud templates https://tagdiv.com/cloud-library-templates/ In case there are more problems, or if you have questions, please let us know https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Ok, great Thanks!
Hello we sent an email for support. We need this to be check because Categories on Theme picking different Categories on the website what could be the issue
Hi,
I have replied via email, please check as well.
Regards, Simion C.
how do we redesign mobile header and footer and mobile part, it does not look good and when you have same ip , it shows on desktop
plus subscription page to checkout is empty if not login , how do we fix that?
Hi,
That depends on what you are using, the responsive version, a mobile header/footer, or the mobile theme. We can help more if we can see the website, and maybe we need to log into the website, to check more. I suggest to send us an email at contact@tagdiv.com and provide a link to the website, admin login, and details/examples of the issue. We will check as soon as possible. Let us know.
Regards, Simion C.
sending email
sent
I have replied by email. Please check as well.
Regards, Simion C.
Hello,
I hope this message finds you well. I would like to request a refund for the theme I recently purchased. Although the theme itself is excellent, I’ve realized that its composer, tag-div, does not meet my specific needs. Could you please process a refund for this purchase?
Thank you for your understanding and assistance.
Hi,
Sorry to hear that. If you would like to request a refund, it can be done using this form https://themeforest.net/refund_requests/new
Regards, Simion C.
An issue has been encountered while trying to validate your license key. How to fix this issue. Even i cannot able to install the theme as it is not showing install option in theme builder.
Hi,
That means there is a problem with the key verification. We will take a look at it, please send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will check as soon as possible.
Regards, Simion C.
Hello,
I suppose you know this already, but the Woo Menu Cart (under Header shortcodes) in tagDiv Composer causes a Wordpress error (that grey page) when applied to any page that is not strictly a Woo-related shop page, and ONLY when you click on “Edit” (page) using Wordpress. It seems the error is caused by the tagDiv Shop plugin.
Not a big deal but somewhat inconvenient.
There is no error when using Composer and/or a tagDiv Template.
best
Hi,
Indeed, there seems to be a problem when the menu cart element is in the page content, and the page is edited with Gutenberg. I’ll check to see if this is a known issue, if not, I will add it on the list and it will be fixed. Thank you for letting us know, and sorry for this inconvenience.
Regards, Simion C.
Hello again,
I just upgraded to the latest version, but now there is a white line on top of all the pages, about 30px height (almost like the top menu). There is an arrow to the left, pointing upwards. I’m using a template header but no issues there.
Looks like it comes from the theme itself.
I have reverted back to the previous version of the theme and now it’s ok.
Please do let me know have to fix this, or should I wait for the next release/version?
Thanks and regards ap
Some additional info about the white line (stripe), here it is, just after the body tag:
”...div class=”td-scroll-up” data-style=”style1” i class=”td-icon-menu-up” i div…”
I have hidden the “menu-up” icon with a CSS (display: none), but if you know why it’s there in the first place, please let me know.
So I am now using the latest update, with this little hack.
fyi: I have removed all icons (I think) from the header template. but I might have overlooked something.
Thanks again,
best, ap
Hi,
That would be the scroll to top button, it looks like it displays incorrectly in some cases. What if you turn it off and save, then on again and save https://prnt.sc/fzvgGJVqgbKC Does that fix the problem? We’ll look into this as well.
Regards, Simion C.
Yes, that fixed it perfectly!
Thanks so much for your help.
regards, ap
