39265 comments found.
My hosting provider is saying that there’s an error with fusion-builder/templates/69ce1d53df.8f3 file causing a “Call to undefined function url_to_postid()” fatal error when WP-CLI tries to run. Thoughts?
Hello @matthix
We can not replicate this issue on our end, can you kindly make sure that your Avada is running on latest version and also that none of your 3rd party plugin is contributing to this issue, in any case if this persists, kindly open a support ticket and our team will troubleshoot this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar. We’ve been debugging and saying it leads back to fusion core/builder. Everything is updated and after deactivating the one other plugin (solid security), the issue persisted on fusion builder. I figured I’d just let your team know since I no longer have support.
Hi Matthix,
The fusion-builder plugin definitely shouldn’t have a file with a name like ‘69ce1d53df.8f3’ in the templates folder. Please see that the file wasn’t added by some script/module outside of Avada.
If you’re on latest Avada version, you should only see these files in the /templates/ folder:
https://share.zight.com/geuBXPzBAs this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Thanks for the reply and my apologies for reaching out here and not to the contact form. It was a conflicting script that caused the error and is all set now.
Glad to hear that, Matthix.
Thank you. – Abbas
Hi, I’d like to buy avada theme but i want to know if it’s compatible with elementor ?
Hello @Imane305
We have our own page builder called Avada Live Builder and you can read all about it here => https://avada.com/feature/live-visual-builder/
Regarding the Elementor, we have not offiicially tested it with Avada so can not provide you with a compatibility report for the specific plugin.
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
I love AVADA; in fact, I started my website with it. However, I have noticed that lately it has been incompatible with SEO Press. Nothing that dims AVADA’s shine, though.
We’ve observed an incompatibility between the website running the AVADA theme and the SEO Press plugin. We’ve noticed that the SEO plugin isn’t adding the correct meta description throughout the site. When attempting to add a meta description, the plugin ignores it and uses the first sentences of the post as the description. We’ve conducted various tests and found that when we deactivate the AVADA theme and install any other, the SEO Press plugin works fine. Historically, AVADA has always worked seamlessly with SEO Press. However, recently, it has begun to exhibit this issue.
AVADA, please fix this bug; we love you
Hi
Please disable Open Graph by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Theme Features. We have added a new meta tag feature that can be disabled by turning off OG tags
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Dear AVADA team
I returned to express my sincere gratitude for your prompt attention. I followed your instructions, and now it works fully. We appreciate your commitment to ensuring that users, like us, can fully enjoy AVADA’s remarkable features without any obstacles. Once again, thank you for your excellent assistance.
Hello @allanluiz2017
You are most welcome, we are glad to hear your issue has been resolved 
Have a great day!
-Ammar
Hi, I’m not sure how much you’re giving away about v8, but I saw in one of your recent posts that you’re migrating elements to blocks. I am wanting to create some newsletter signup embed forms that I can drop in a blog post. In the past I’ve done this with shortcode using a third party plugin, but ideally I’d like to build something with Avada (like a global column) that I could drop in a post.
Is this something I can expect to be able to do with Avada 8? If so, I’ll hold off until the update. If not, then I’ll look into using a plugin like ConvertPlus.
Hello @triangle-media
You can still do this using our Avada Form builder and use it on your layouts for single posts, you can use Mailchimp that has integration with Avada forms to further set up your newsletter, more about this can be read in our document post below.
https://avada.com/documentation/how-to-integrate-mailchimp-with-avada-forms/If you need any further assistance with this, kindly open a support ticket as you do have a valid support and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I am reaching out to request a refund for an Avada theme license that I purchased on March 19, 2024. After completing the purchase, I realized that the project for which the theme was intended will not proceed as initially planned. Consequently, we will not be utilizing the Avada theme for this project or any other in the foreseeable future.
Moreover, upon further review of my accounts, I discovered that I have been in possession of another Avada license since 2021. This prior license has also remained unused due to changes in project scopes over time. This realization has prompted me to reassess my current needs for theme licenses, leading to the decision to request a refund for the most recent purchase.
I understand that this request may be unusual, but I assure you that the license purchased on March 19, 2024, has not been activated or used in any way. My intention is to ensure that resources are not wasted on my end and to adhere to a sensible approach regarding software licensing.
I would greatly appreciate your consideration of my request for a refund for the aforementioned license. I believe that resolving this matter efficiently can benefit both parties, and I am willing to provide any additional information or documentation required to facilitate this process.
Thank you very much for your attention to this matter. I look forward to your prompt response and am hopeful for a positive resolution. Please let me know if there are specific steps I need to follow or forms I need to complete as part of the refund process.
Hi,
As this is not a support platform, please share details of your refund request via the form on the following page and our team will get back to you as soon as possible: https://avada.com/contact/#contact
Please do bear with us over the weekend.
Thank you. – Abbas
Hi I have problem with my licenses. Have build a new website and the licensens is not on the old but now when I replaced it with the new website it says “The purchase code is already being used on another domain.” So how can I solve this? Thanks, Urania
Hi there
You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Please make sure you have added your purchase codes within your My Avada account as explained here > https://avada.com/documentation/how-to-manage-your-avada-licenses/#toc_Add_New_License
Thank you, MB
or I have to pay for the template + theme price?
As in the above links, the template also costs $69 each, so Im confuse what is this theme paid for?
Thank you!
Hello @asherfreemanlawyers
You should definitely be able to install any of those prebuilt templates without any issues, there is no additional fee required to install them as they are free to be used, you can read more about how to work with the prebuilt websites here => https://avada.com/documentation/avada-prebuilt-websites/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
My WordPress updates page shows that I have updates for Avada Builder and Avada Core. I’m being prompted to update to version 3.11.5 of Avada Builder and version 5.11.5 of Avada Core. Both plugins say that the updates have unknown compatibility with WordPress 6.4.3.
Can you confirm if the latest versions of those plugins are compatible with the latest version of WordPress – and, if not, when you expect that to be resolved?
Hi
The latest version of Avada builder is 3.11.7 and Avada core is 5.11.7. Both the plugins work well with WP 6.4.3
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
That’s great – thanks for confirming that for me!
We’re glad to assist.
Good theme. thanks
Hi
Thank you for your kind words.
Shaminder
Hello Avada team,
I am encountering an issue with the Avada theme when using the Polylang plugin for translations. The problem is that the global layout settings configured in Avada are not being applied to the translated pages created by Polylang. The layout settings work correctly for the default language pages, but they do not take effect on the translated versions of those pages.
Do you have any idea?
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thanks
You are most welcome
Hi guys, does Avada have the ability to add a video into the woocommerce product gallery without using a third party plugin? I can’t work it out if so
Hi,
Adding videos to the product gallery is not possible by default and is a WooCommerce plugin limitation. You’d need a 3rd party Addon for WooCommerce to be able to use videos.
Avada offers the Video element and background videos for regular page/post content everywhere else though.
Thank you. – Abbas
I would like to know if I can create a test site and use my same Avada license. Such as test.mydomain.com. My hosting provider is trying to test something on my website and would like to know the specific steps to setup a test website with the specific goal of improving performance with my production site.
Hello @Mel67
You can set up a testing / staging or production domain with same license in Avada, we have a very detailed article regarding this here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
Background videos are not working since last update. Trying with YouTube and Vimeo and neither one shows up.
Thanks!
We do not have any known issues with background videos since last update. This’ll be setup specific.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How can I update the WP Bakery plugin? It’s not in the plugin area of Avada > Maintenance > Plugins. However, many other plugins are shown that are available for installation and/or updates.
Also, I did download the Envato token plugin in the hopes of it being updatable through Envato, but it’s not allowing me to.
Please advise.
Thank you!
Hi,
Avada comes with its own page builder called Avada Builder. WP Bakery is a 3rd party and their plugins/modules are not bundled or sold or tested with Avada.
I’d recommend giving our Avada Builder a shot and if you see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I move to new hostin provider and getting “The purchase code is already being used on another domain. But not!!
Hello @ntigh52
You should be able to simply reset this yourself from my.avada.com dashboard, we have provided complete instructions on how to use my.avada.com dashboard here => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance on this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I used the theme on a different domain, deleted the theme from that domain, and now I’m trying to connect to a new domain and I keep getting a message that the authentication key is associated with a different domain. What should I do?
Hello @soomin8308
You should be able to simply reset this yourself from my.avada.com dashboard, we have provided complete instructions on how to use my.avada.com dashboard here => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance on this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have just purchased a license. When transferring the theme I got an error message:
The archive could not be installed. The theme does not have a style.css file.
How to resolve this please?
Hello @actugeek
We have an article explaining why this could be happening here => https://avada.com/documentation/error-says-the-stylesheet-is-missing/
If you need any further assistance, since you have a valid support we suggest you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, for the pre-built demo “Architecture” (https://avada.website/architecture/) can you tell me whether the top image on the Home page (the one of the house and the swimming pool) could be replaced by a video? I’d like the same functionality of the horizontal menu sliding over, but I’m not sure if this would work with a video instead of the image. Thanks, Nicola
Hello @nfleming
This parallax is coming from the Avada Slider actually and you can simply change the slide background in Avada Slider from image to video, that should do the job for you, if you need any further assistance with this, kindly know that you have an active support and should be able to open a ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Do I get the website design source files in figma, sketch format or something like that after purchase?
Hello @elvlxla
No, there is no figma file included, there are PSD files for the older classic Avada prebuilt website, you can read more about what’s included here => https://avada.com/documentation/whats-included-with-your-avada-purchase/
Thanks
-Ammar
Hello, I´m thinking about buying a new license for another website. However, I´d like to know if it would be easy to set up a blog on a separate page of an one-page website like the AVADA Cleaning Service pre-built (with the link to the Blog on the Menu sidebar)?
Hello @brenonunes
Avada Cleaning Service is not using a separate page so I am not sure what exactly did you mean there? however one license is valid for one single live domain, but you should definitely be able to setup a multipage site also having one page structures with Avada, since it will still be the same URL, more about this can be read here => https://avada.com/documentation/one-page-menu-with-multi-page-links/
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
