39266 comments found.
hello, Is there a way, with Avada, to customize the “password protected” page? (edit the text and design of this password page), because I can’t find the option anywhere? (I’m not talking about login & connexion but about a protected internal page). Thanks for your help.
Hello @williamgrant06
I am afraid that is not a possibility to do that, if you need further assistance with anything else, kindly open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi can you reset my license so that i could install this theme on new domain?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here:
https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
In Global options I have set the body typography as “Arial” – 18px but in live website it shows as “Helvetica” – 14px. Kindly rectify this issue asap.
Hello @manojzcharias
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible to customize My Account page in Woocommerce using Avada?
Hi,
While you can use our Woo Builder feature to create custom single product pages as well as custom product archive pages – the my account page cannot be customized freely like that. For that you might need custom code or use a 3rd party plugin.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The latest version of Avada does not work with Contact Form7. Can you please fix this issue.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues with this, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have a website which is using Avada and the domain name is changing.. so how do I use the license for the new domain as I would not like to use for the new domain
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Great! Thank you!
We’re glad to assist. 
Hello the team… I would like to use the portfolio, but without the link to the portfolio article. So how can I remove the link when you link to the portfolio ? I am not able to change any link on the portfolio settings.
Hello @monochromedesign
The easiest way to create your own layout for the portfolio grid is by simply using the post cards, they will give you complete freedom on how and where you want the links to be attached to, more about post cards can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys, I’m getting this error when I try to import a demo ‘PHP ERROR: Cannot access offset of type string on string in public_html/wp-content/plugins/fusion-builder/inc/helpers.php on line 1124. What do I need to do to fix it? Thanks
Hi,
We’d need to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I already have avada licence and planning to buy a new one for my customer. My customer wants a web page focused on services. They have many services. So, can i use portfolio post type for services? Or create individual pages for each service? If i use portfolio post type for services, will it be a drawback in terms of SEO? Or is there a way to create a new post type for services? which is the best way? Regarding to the answer, i will bu a new licence.
Hello @danyildiz
Thank you for your interest in our product, regarding the effect of SEO, there is no relationship between the kind of post type you use, in any case you can use ACF with Avada to create your own custom post type.
We will be happy for you to be a part of this amazing community!
Thanks
-Ammar
same as @oschael, The avada fusion builder container Background videos are not working since last update. Trying with YouTube and Vimeo and neither one shows up. Only video on server works, please fix it
Hi,
We’d like to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
You need to test in your end and fix this asap for your users
Hello @sky_hui
I have checked and confirmed, the background videos in container are working fine without any issues for me, kindly check that the issue is not caused due to any of your 3rd party plugin(s) in this case.
Thanks
-Ammar
I have 2 Avada website and would like to transfer the layout and content of a page from one Avada site to the other Avada site.. they both use the same Prebuilt Website .. this is the one that has both prebuilt website – https://avada.website/business/ .. would be great if you can let me know how to go about it
Hi,
For hassle free copying/transfer, its better to use a plugin like Duplicator as that’ll take care of all copying of database/files/updating URLs etc.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My hosting provider made a developer’s site to test some things but we cannot update the theme. We also get this error below. Can you please advise.
GET https://dev.website.com/wp-content/themes/Avada/includes/lib/assets/fonts/icomoon/awb-icons.ttf net::ERR_ABORTED 503 (Service Unavailable)
Hello Mel67
We will need to take a closer look into this, as you do have a valid support, we will suggest you to open a support ticket with us and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys, hoping you can help. I’m using Avada on a caravan sales website where all of the products (caravans) need an enquiry form. Is there a way, perhaps by using the hidden field on the Avada form, or another way to display the page title of where the form is submitted? I don’t want to have to create a new form for every new product. I hope that makes sense.
Hi,
Its better to use a WooCommerce Catalog plugin in such cases as it’s a perfect fit for product inquiries.
If you use an Avada form, to get URL of page where form was submitted from:
For that please add the [source_url] shortcode to the Email Message field when editing your Avada Form and going to Settings -> Notifications. Like so:
https://share.zight.com/WnuXXEWjAs this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I purchased and registered six licenses for past clients. Only two display in my Avada account. Why are the other four not displaying in my account?
Hi,
Please see that you’ve added all purchase codes to your Avada support account.
You can login to your theme-forest account and go to the download sections. Hit the green Download button in front of each Avada copy, in the submenu click ‘License Certificate & Purchase code (txt)’. The text file will have a purchase code. Copy that to the clipboard.
Then login to your Avada support account on our website and navigate to:
https://my.avada.com/licenses/There you add new purchase codes, unregister a purchase code to free it up for use on a different installation, or ‘refresh’ status of purchase code to find what domain is using that purchase code. That also tells us how many licenses you own every time you send in a ticket and will also provide you a way to track down which site is using what purchase code.
Thank you. – Abbas
Hello. I want to ask about Avada Form.
Why
If I fill in “Phone Number Field” with “text”, it will still be sent when I submit it.
I only need to fill in the “Email Field” with the word ”@” so when I submit it it will still be sent.
How to fix “Phone” must be filled in with a number, and “Email” must be a valid email address.
Hello @Thupro
You can always setup the custom pattern in the field for phone that will provide an option for invalid input as well, for the email it follows standard process since the emails can be unique in nature and the only thing that is standard is using @ in them.
If you need any further assistance with this, kindly open a support ticket and our team will follow up further.
Click Here to Get Avada Support
Thanks
-Ammar
I purchased 2 licenses from you, and one of my sites was hacked, resulting in the theft of one of the licenses. Could you please cancel the stolen licenses and provide me with 2 new license numbers?
thanks
Hi,
Sorry to hear about your site hack. We recommend keeping your WordPress installation and all plugins/modules to updated to increase security.
For the license code, you can free it up so it’ll be unlinked from any unauthorized site and register your current/new site with it again.
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
https://avada.com/documentation/how-to-register-avada/If you still see issues, as this is not a support platform, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Thank you for your prompt response, but you haven’t quite understood me correctly. Out of the two licenses I’ve purchased, one has been hacked and is being used by another website that has nothing to do with me. I need you to cancel one of my licenses, which I can provide privately, and issue me a new one so I can place it on my own website.
Hello Fafonet
We suggest you to get in touch with us here => https://avada.com/contact/#contact
Thanks
-Ammar
Hi, When adding a Youtube video, with the normal Wordpress editor and not Avada’s, the video is to large and goes behind the sidebar. I know the size adjusts correctly when using Avada’s builder, but is it also possible to make this work with the normal Wordpress editor? Thank you.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Dear Sir/Madam,
Hello; I am unable to access the live edit, namely the builder section. The loading bar keeps spinning continuously, and I am unable to move on to the design section. I urgently request your support on this matter.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, pre purchase question, I’ve checked Avada’s prebuilt websites and I am wondering if Avada would work as online shop with videos and photos? so digital product download only (no shipping etc) there is many aspects to this project but in general would Avada work with EDD pluging for Wordpress? It’s longtime project so I would need customisation on some stage but this is not important for now, thank you for your help in advance! J
Hi,
Avada would work well WooCommerce for selling digital products. As for the EDD plugin, if customisations are involved it would depend on the type of customisation done. Avada does would with the standard EDD plugin setup
Thank you, Shaminder
thank very much for your quick reply Shaminder, one more question – which one ready to use template (prebuild webiste) for Avada would be the closest or easiest for customisation for selling video &photos (download digital file), thank you
Hi,
You can use WooCommerce with any of our prebuilt websites to sell products/services. For videos/photos, we do have the below prebuilt sites as closer options that you can import and build on top of:
https://avada.website/videographer/
https://avada.website/photography/
https://avada.website/photography-light/
Thank you. – Abbas
pls ignore my previous question! I just installed Avada and I am speechless! I’ve bought many templates over the years here and there, some better some unfortunately not that good;) but Avada….after just a few minutes discovering what I can build and how EASY! I have no words, I feel like small kids in a toy shop! THANK YOU all GREAT PEOPLE from ThemeFusion for Avada!
btw, is this real????
We’re happy to hear you like what Avada has to offer. and look forward to you using Avada for many projects in the future!
Thank you. – Abbas
plz tell me where i can edit, footer , copyright details ( Magazine Home ) template, i tried many times and watch your videos, but you have old doumenetaiton for edit. but its new updated version of theme.
Hi,
The Magazine prebuilt site is using a custom footer so for this you can edit the footer section under WP dashboard -> Avada -> Layouts page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
plz tell me which option to edit. there is lot of options . under layouts , i go to footer there i cannot change text. and i cannot find
Hi,
The copyright text is coming from the Text Block in the Footer. Inside Text Block please navigate under General Tab > Content > Date like seen here:
https://share.zight.com/xQuQ2x6z
Thank you. – Abbas
