6670 comments found.
Bonjour, je sais que je n’ai plus d’assistance mais une petite question ? Je ne peut pas activé mon theme depuis la mise à jour
“Une erreur s’est produite lors de l’appel de demande d’API. Il s’agit d’un problème courant causé par un certificat SSL. S’il vous plaît vérifiez-le ici. Si votre certificat n’existe pas ou contient des erreurs, veuillez contacter votre fournisseur de serveur.”
et le message :
“Nous ne parvenons pas à nous connecter à l’API XStore avec le thème XStore. Veuillez vérifier votre certificat SSL ou vos listes blanches. Erreur cURL 7 :”
Je veux juste savoir si il y a une solution ou si je met le theme à la corbeille ?
Bonne journée
Hello,
Thank you for getting in touch with us.
The situation you have described does not come with an update on the theme.
Please read the next articles https://copyprogramming.com/howto/curl-7-couldn-t-connect-to-host-what-is-wrong-in-my-settings https://wpastra.com/docs/wp_error-curl-error-7-failed-to-connect-to-websitedemos-net/ https://bobcares.com/blog/curl-error-7-failed-to-connect-to-port-443/
If you have any other questions, contact us by email via form on this page – https://themeforest.net/user/8theme
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How to better edit headers, footers and pages for a single product? Via Elementor or Customizer? What will give better website performance?
Hello, Febrow,
Thank you for getting in touch with us.
In the latest version, we have indeed introduced builders that allow for the editing of headers and other elements using Elementor instead of the customizer. We would like to highlight that all the available builders are currently of high quality, so you may choose according to your preference, but we recommend testing several to find the best fit for your needs.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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That’s why I’m asking which editing method is more efficient, because the template is very complex and unfortunately very slow. I am looking for all possible options available that will allow me to speed up the site.
Hello, Febrow,
General site speed depends on many factors, please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, and our theme is fully optimized.
We would recommend trying the new Elementor header that we have recently released, as it has been optimized to a superior level compared to the older version. Additionally, it might be beneficial to consider creating a lightweight header specifically for single product pages using conditions.
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Can the RnB plugin(https://codecanyon.net/item/rnb-woocommerce-rental-booking-system/14835145) be used alongside XStore’s industrial power tools demo?
Hello,
Thank you for your interest in our theme!
We did not test this plugin with our XStore so, unfortunately, we cannot guarantee full compatibility with this plugin.
However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
We hope this information is helpful.
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But can XStore be used for rental & booking business? Or only for selling?
Hello,
We appreciate your response.
We are pleased to confirm that our theme is indeed suitable for rental and booking businesses. We have customers who are successfully utilizing the theme for such purposes. They have independently selected additional plugins to complement their needs and have not encountered any compatibility issues or have implemented custom modifications through a child theme and are currently satisfied with the outcome.
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Nice glad to hear that, Rose_Tyler!
Also, the team behind the RnB plugin stated “if the mentioned theme supports woocommerce custom product type then it should also work with our plugin”
...does this mean that RnB plugin can complement XStore theme without any issue?
Hello,
In the past, we have encountered clients with custom product types and the experience was satisfactory as there were no issues raised in that regard. While we cannot guarantee absolute compatibility, should any compatibility bugs arise, we are always willing to attempt a resolution. It is important to note that we have not officially tested compatibility with this particular plugin.
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Can the Dokan plugin be used with this website? https://xstore.8theme.com/elementor3/electronic-mega-market/
Hello, @nabilmohamedtaher1818,
Thank you for contacting us and for using XStore.
Yes, You can use Dokan plugin with any demo that XStore has.You can install Dokan for any demo.
The configuration process is straightforward, and you should be able to set up the plugin according to its documentation without encountering any issues.
Should you require any further assistance, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I want to cancel my license because it has been used on a domain for testing purposes. I want to cancel it to reuse it effectively.
Hello, @nabilmohamedtaher1818,
Thank you for contacting us and for using XStore.
Please review the following documentation which outlines the current registration process: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
You are able to register the theme for use on a live site. Should you need to transfer the theme registration from one domain to another, you can deactivate the current domain through your account page and subsequently unregister the theme. This will allow you to activate the XStore theme on your actual live site.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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how can I deactivate Sticky
Hello, Wikings,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We would like to inquire if you are referring to the sticky header feature. If so, you can disable this feature through the following navigation path: Theme Options > Header Builder. Additionally, if your query pertains to the sticky mobile panel, this can also be deactivated by accessing Theme Options > Mobile Panel.
Could you please specify which sticky feature you wish to turn off? For further assistance and detailed support, we encourage you to create a topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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Hello, how to setup different header menu for different pages? WordPress by default provide this option but with your theme this option of specifying the header menu for specific page is not there.
Hello, Mazenalali,
Thank you for contacting us.
We would like to inform you that our theme does not utilize the Display Location option as it is equipped with a Header Builder. This builder renders the Display Location unnecessary, as our theme supports the creation of Multiple Headers.
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Thank you for your answer, in this case is there any solution to control the display location of a menu ?
Hello, Mazenalali,
Yes, Header Builder > Multiple Headers > add new and set conditions on which pages to show it.
Should you already be the owner of the theme, please attempt to navigate through the specified path to the settings, and you will succeed. There is nothing overly complex; it is certainly worth a try.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thank you so much yes it is what i was looking for and it works correctly
Hello, Mazenalali,
You’re welcome!
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when i load my pages since the new update i see the auto login popup from safari browsers in the middle of my website. any idea how this might have happened?
like this : https://ibb.co/hHdny0N
Hello, @Roldeco,
Thank you for getting in touch with us.
We would like to formally request that you submit your support inquiry through our dedicated support forum for a more expedient and effective assistance. Please visit the following link to proceed: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Alternatively, you may reach out to us directly via email by utilizing the contact form available on our Themeforest profile page: https://themeforest.net/user/8theme -When describing your issue, please provide your site wp-admin access in private content area of the support topic with relevant URL of the page on which you are facing the issue so that we can take a closer look at your settings and help you.
Thank you in advance for your cooperation.
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Ok will do
edit: done submitted my topic.
Hello, @Roldeco,
Thank you for your cooperation.
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Hello,
When I search for importing the following template from Xtore control panel into my wordpress it does NOT appear.
https://xstore.8theme.com/elementor3/grocery-mega-marketHello, Renelorenzo,
Thank you for reaching out to us and expressing your interest in our new demo version.
In response to your inquiry, please be informed that the new demo will be accessible for import following our forthcoming theme update. At present, the demo is not yet available. We are anticipating the release of this update shortly, within the next week.
Should you require expedited access, we can provide you with the new 9.3 archives, which include a new demo. Contact us via form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation.
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Thank you, it’s done!
Hello, Renelorenzo,
You’re welcome!
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Hello! Is compatible xstore with latest woocommerce version 8.7.0? My site is online, and I want to make sure everything is working well before I upgrade.
Please let me know! Best regards!
Hello, Eggeno,
Thank you for getting in touch with us.
We would like to inform you that details regarding compatibility can be found in our changelog, accessible via the following link: https://xstore.8theme.com/update-history/
Currently, our team is diligently working on a new version of the theme that will ensure compatibility with the latest WooCommerce update. We kindly ask for your patience and to refrain from updating your plugin until the new theme version is released.
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Perfect! Thank you
Hello, Eggeno,
You’re welcome!
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Hi there, i have a small question about pagespeed insights, everything looks great insted of LCP, randomly they dont like products images with tooltip “div.content-product > div.product-image-wrapper > a.product-content-image > img.attachment-woocommerce_gallery_thumbnail” ? any ideas?
Hello, Viap2347281,
Thank you for getting in touch with us.
We would like to formally request that you submit your support inquiry through our dedicated support forum for a more expedient and effective assistance. Please visit the following link to proceed: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Alternatively, you may reach out to us directly via email by utilizing the contact form available on our Themeforest profile page: https://themeforest.net/user/8theme. When describing your issue, please provide a detailed account along with relevant URLs and screenshots to facilitate a thorough understanding of your request.
Thank you in advance for your cooperation.
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Hi. I’m trying to add an extra row within Header Templates in Customizer (there is currently a max of 3 rows, I would like 4 rows). How do I do this?
Hello, Nthan,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the new header builder will be accessible within the upcoming week. If you require earlier access to this feature, we invite you to contact us directly through our Themeforest profile at https://themeforest.net/user/8theme. Upon request, we will be happy to share the required files with you in a private manner.
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Good afternoon. Several of your themes were purchased from us. Now on the site when adding the “Post Grid” element The site page takes a very long time to load.
Here is an example page: https://zdrav.tv/vegetarianskaya-kolbasa/
The long loading is due precisely to the “Post Grid” element. How can this be fixed?
Hello, Mediaresurs,
Thank you for choosing XStore as your WooCommerce WordPress theme.
The Post Grid element originates as a default feature from the WPBakery plugin; therefore, its functionality operates autonomously from our theme.
Currently, large images are being loaded where they are not required. We advise you to adjust the size settings accordingly. For instance, please refer to this screenshot for guidance: https://prnt.sc/VF1dqm0nHo76
We hope this information is helpful.
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Hello guys. I wonder if you could assist please. We are using the furniture demo. We would like to change the icons / images that are part of the secondary menu. Please could you let me know where I can change this please. We have managed to change the wording in the menus section of the XStore setting but cant find where to change the images (chair, clock and so on)
Thanks guys
Hello, iamchampion,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://xstore.helpscoutdocs.com/article/206-how-to-add-an-image-for-a-menu-item
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello, do you provide other licenses type for professional who need install this theme on many customer domains ?
Hello, Shiyazoe,
Thank you for getting in touch with us.
We kindly request that you reach out to us through the email contact form available at the following URL: https://themeforest.net/user/8theme. Please provide a detailed description of your inquiry when you do so.
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Hi, can someone tell me how to remove the text ‘Free shipping over 49$’ in the mini cart?
Hello, Tgandit,
Thank you for contacting us and for using XStore.
Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Many, many thanks for the quick response! Is it also possible to completely disable the mini cart?
Hello, Tgandit,
We confirm that the desired action can be accomplished using the Header Builder. You have the option to remove the Cart element from the header or modify the content type as required – https://prnt.sc/gQ-vTAiZvUY8
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Hello Developer My theme is working as it should be and no doubt its GOAT.
However I m unable to fix only one issue. Please see if you can suggest anything about it
https://rathipumps.com/I m using theme on this URL Whenever I click any link , like from menu and Website load the next page then looks like Theme is adjusting the layout. Feels like flickering from right to left.
like the whole page flicker from right to left few pixels.
Please tell me if I m missing any important setting
Hello, @harishbhathee,
Thank you for contacting us and for using XStore.
To ensure that we can address your concerns effectively, we kindly request that you visit and create topic on our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/ or reach out to us through the email contact form available on our page at https://themeforest.net/user/8theme
Furthermore, we request that you securely share your WordPress administrative credentials in the private content section of the corresponding support forum topic. This will allow our team to investigate the matter thoroughly and facilitate a prompt resolution.
We kindly recommend that you take a complete backup of your site before proceeding.
We appreciate your understanding and look forward to assisting you on our support platform.
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Hi there I am interested in purchasing this theme however I am having trouble finding information with the demos. If I wanted incorporate various sections from one section in one theme into another. How would I be able to essentially mix and match these sections? I have purchased a theme in the past and once I selected one demo theme I have been unsuccessful in selecting another to view as the second demo shown instead it shows the first demo. Thank you in advance for your guidance!
Hello, KAIWRO,
Thank you for getting in touch with us.
We are pleased to inform you that XStore Studio provides the capability to import various sections from multiple demo layouts. For detailed guidance on utilizing this feature of the XStore WordPress theme, please refer to our documentation: https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme.
Furthermore, should you require any assistance, our dedicated support team is readily available to help you. You can reach out to us through our support forum at: https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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Thank you! I’ve ran into issues in the past switching from demo 1 into demo 2 but demo 1 content still showing can you please provide a resource that will help explain the best approach to switch between demos and being able to see all the content with that exact demo please (:
Hello, @KAIWRO,
Thank you for your response.
Please note that we do not recommend you import demo content over previous demo content because you will get a mess from a few demos.
We are pleased to confirm that you have the ability to change or import a new template/demo onto your website. To proceed with this action, kindly follow the steps outlined below:
1. Access the XStore dashboard on your website.
2. Navigate to the ‘Import Demos’ section.
3. Select the ‘Delete All Content’ option to remove the current content.
4. Subsequently, you may import the new demo that best suits your requirements.
For your convenience, we have attached an image to serve as a visual guide during this process. https://ibb.co/Cz6KWLj
Furthermore, we highly recommend that you review our theme documentation for detailed instructions and additional information. You can find the documentation at the following link: https://xstore.helpscoutdocs.com/article/34-demo-content
We trust that these guidelines will be helpful to you. Should you require any further assistance, please do not hesitate to reach out to us through the email contact form available on our page at https://themeforest.net/user/8theme
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Can the Fomo options be applied to any demo?
Hello, Realbuike,
Thank you for expressing interest in our theme.
We kindly ask that you provide a more detailed description of your inquiry.
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Alright. On the HEMP/CBD demo, there’s no free shipping calculator bar as it’s on other demos
So I want to know if such a feature can be applied to other demos
Check below this image: https://prnt.sc/BX5yUElLJVB5Hello, Realbuike,
We appreciate your prompt response.
Yes, this feature can be activated on any ecommerce demo – https://xstore.helpscoutdocs.com/article/134-progress-bar
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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whastapp order option adn also video product option is ther
Hello, Kanishkaceo,
Thank you for your interest in our theme!
Regarding the two options you inquired about, we would like to inform you that the option to upload a video for the product is available – https://xstore.8theme.com/elementor2/sport/shop/
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