6670 comments found.
Pre-sales Question.
Does your theme included other Currency Symbols then USD, GBP, Euro? I need PKR (Pakistani Rupee) to be displayed on my sales item. Is is already included? Especially for Demo “Industrial Power Tools Store”.
Hello, Blackzeroo,
Thank you for your interest in our theme!
We would like to inform you that the currency settings are not controlled by our theme; they are configured through WooCommerce, so you will be able to use these settings https://prnt.sc/3ayFkLYt3O_p or add a custom currency – https://woocommerce.com/document/add-a-custom-currency-symbol/
We hope this information is helpful.
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8theme team
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Hi, how are you? I have a issue with AJAX-loaded Product Pages. When users navigate to a product list page and click the “Load More” button, additional products are dynamically loaded as expected. However, when a user clicks on a specific product to view its details and then presses the browser’s back button to return to the product list, the previously loaded products are not preserved. Instead, the page only displays the initial set of products. Additionally, the page automatically scrolls down to the bottom, attempting to locate the last viewed product, which leads to a confusing user experience as the additional products are not present. We appreciate any help you can provide to address this issue. Thank you for your support
Hello, Beezsolutions,
Thank you for reaching out to us. We would like to inform you that for a more effective resolution of your query, we require you to submit a support request through our dedicated support forum. Please visit the following link to access the forum and create your request: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, ensure that you include the URL of your Shop page in your submission to facilitate a prompt and accurate response.
We appreciate your cooperation.
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8theme team
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Thank you, Rose, for your attention to this matter.
Currently, my support plan has expired. I am willing to renew my support contract if you believe there is a viable solution to the issue we are experiencing. However, if it turns out that there is no feasible resolution at this time, it would not make sense for me to renew the support just yet.
Additionally, I have observed similar behavior on your demo site at https://xstore.8theme.com/elementor3/electronic-mega-market/shop/. When I load more products, select one, and then go back, it only shows me the page I was on previously, appending “page/2” in the URL, without the possibility of seeing the earlier products.
Please let me know your thoughts on whether there is a fix for this issue. Thank you for your continued support.
Best regards
Hi There,
Are you guys planning to upgrade your php version anytime soon. Theme is still running on old code and most servers are using PHP 8+ already. This is slowing down sites tremendously. Is this in the plan or is it time for me to change themes?
Hello, NichemarketZA,
Thank you for contacting us and for using XStore.
XStore is compatible with PHP 8.2.1.
Should you have any specific feedback or examples you wish to share, please do not hesitate to reach out to us via email through the contact form available on this page: https://themeforest.net/user/8theme
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8theme team
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Hello, is there a way to customize the cart like this plugin?
Hello, jucapuna,
Thank you for getting in touch with us.
Currently, 2 layouts for the Cart are available: Off-Canvas and Dropdown, they are visible on our demos – https://xstore.8theme.com/
Please use the contact form on this page https://themeforest.net/user/8theme to ask new questions (it is free).
Thank you in advance for your cooperation.
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8theme team
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Hello! I love the theme so far. My client has requested that we offer a request a quote button on only some of the products and remove the add to cart. Is this possible? Is it possible to have it show on the category pages too?
Thanks for your help
Hello, Carlyliczyk,
Thank you for contacting us and for using XStore.
You can create a few different layouts for single product pages via our Single Products Builders (currently we have 2 different Builders, so you can select).
Currently, it is not possible to have the request a quote button shown on the category pages, unfortunately.
Please use the contact form on this page https://themeforest.net/user/8theme to ask new questions (it is free).
We hope this information is helpful.
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8theme team
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Hello there,
i am trying to rebuild the header with the new Elementor approach and translate it with WPML, but there is an error in your Widget “Shopping Card” while trying to translate it.
Here you can see the error https://imgur.com/a/CEl2YBI inside the file /wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/header/cart.php:524
Thanks
Hello, Klitsios,
Thank you for contacting us and for using XStore.
Please contact us by email via the contact form on this page https://themeforest.net/user/8theme (it is free). Provide the URL of your site and temporary wp-admin access, so we can help you.
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8theme team
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Hello, a few days (probably after updating the theme), we’ve noticed that credit card option disappeared on check out. I’ve noticed other users of the theme mentioning that. Is there a common fix for that?
Thanks, Chris
Hello, Webtrust15,
Thank you for choosing XStore as your WooCommerce WordPress theme.
The theme update should not cause the mentioned issue. Please contact us by email via the form on this page https://themeforest.net/user/8theme Provide the URL of your site and screenshots or a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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Changing layout of single product is not changing, someone else with the same problem?
Hello, Vitinhocaradeboi,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme and provide a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hm, my bad. Can just use Elementor. Works fine.
Hello, Vitinhocaradeboi,
If you have any additional questions or concerns, please do not hesitate to reach out to us by email.
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Hello On the support page there is an error with the download files XStore CORE Plugin 5.3.5 8 April 2024 When I download and install it, I still get XStore CORE Plugin 5.3.4
Hello, Wikings,
Thank you for getting in touch with us.
We’ve checked Core plugin from this page https://www.8theme.com/downloads/ and do not see the problem. It can be a cache problem on your side. Please submit your issue on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL and temporary wp-admin access, so we can check the situation on your site more deeply.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello On the support page is a in the download files XStore CORE Plugin write the version 5.3.5 But when I download it, it is XStore CORE version 5.3.4
Hello, Wikings,
Please provide the URL of the page or screenshot, so we can check it.
Thank you for your cooperation and we look forward to hearing from you soon.
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I don’t know which one is failing, the server requirements are all good but it shows the following message when trying to import: “We are sorry to inform you that the XStore theme is unable to connect to the XStore API. Please check your internet connection, server whitelists and SSL certificate.”.
Hello, @pedro_cutire,
Thank you for contacting us and for using XStore.
Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54
We hope this helps.
Should you require any further information or support, please do not hesitate to contact us by email – https://themeforest.net/user/8theme
Best Regards,
8Theme’s Team.
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Hello Keeps sending errors on installation Electronic Mega Market Demo Installed! However, We’ve Encountered Some Errors:
pages not installed 
media not installed menu not installed The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings. But the server configuration is fine and the requirements requested are the same.
Hello, @pedro_cutire,
Please contact us by email via the contact form on this page – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access, so we can check the issue more deeply and help you.
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Hello there, managed to successfully install the theme but now its asking me to update Xstore to version 9.5 when trying to update from wordpress the following error message shows up: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
how do we update to the latest version?
Hello, @HHCS2013,
Thank you for contacting us and for using XStore.
For assistance with your inquiry, we kindly ask that you refer to the following article: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update
Should you require any further information or support, please do not hesitate to contact us by email – https://themeforest.net/user/8theme
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8Theme’s Team.
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Hello,
Just a suggestion here, as you have 130+ prebuilt demos, can you develop something like the “Kraft” theme? I like the front page be a simple silder and the website be real minimalist, the ‘Kraft’ homepage can only be imported from porfolios so that’s not quite suitable to me. I want just silders that I can simply add pictures and wordings.
Thanks,
Elf
Hello, Linnawong,
Thank you very much, we will consider your request. Currently, we have several minimalist versions available: - https://xstore.8theme.com/elementor/demos/minimal-electronics/ - https://xstore.8theme.com/elementor2/home-decor02/ - https://xstore.8theme.com/elementor/demos/minimal-fashion03/
Additionally, we have built slides in the admin section that you can separately import to your site. Please watch the video for more information: https://youtu.be/5ZwO_Cwzy14?feature=shared
We hope this information is helpful.
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8theme team
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Pre sale question ~ can you please confirm how you are able to get the vendor tab and the vendor name on the product page using elementor custom page build. Looks like the multivendor templates are only for WP bakery and you have 6o use the standard template with the theme to get this information with any of the other templates.
Hello, Lewchip,
We appreciate your interest in our theme.
We invite you to review a live example of our Single Product Builder integrated with Elementor and the Multivendor plugin at the following link: https://xstore.8theme.com/elementor/demos/niche-market02/product/fryer-with-dualzone-2/
As you can observe, vendor tabs are present, and additional data can also be displayed as required, utilizing features such as shortcodes, Elementor dynamic tags, etc.
Should you have any further inquiries or require assistance, please do not hesitate to reach out.
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8theme team
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hi, we have set two shipping rates for Italy, a standard rate and free shipping for orders equal to or greater than €90. The system works correctly when I purchase “simple” products (depending on the quantity and therefore the amount, it applies free shipping or not and vice versa. But the system does not work correctly when I try to purchase variable products, only the rate is always applied standard even when exceeding the amount of €90.
solved temporarily with WooCommerce → Status → Tools, and do the following:
WooCommerce transients – Clear Expired transients – Clear Clear template cache – Clear Capabilities – Reset Capabilities Clear customer sessions -Clear
but the second test same problem…
Hello, BillyBallo,
We kindly request that you conduct a test when the default WooCommerce theme, (Storefront), is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.
Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.
However, if the problem appears to be isolated to the XStore theme, we kindly ask you to contact us by email – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hi, thank you for quickly response. I’ve solved the problem arose by entering the minimum order with decimals 90.00 if I enter only 90 and let the system complete with decimals when saving the setting then it works correctly
Hello, BillyBallo,
We are glad that you sorted it out.
Kind Regards,
8theme team
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Hello,
I translated all possibilities into the word: ADD TO CART:
But in this part of the site it didn’t work, I believe that this string is not in the translation settings xstore-pt_BR.po or xstore-core-pt_BR.po.
https://imgur.com/vJwPoYJI’m waiting for help.
Hello, Ajotta,
Thank you for contacting us and for using XStore.
We kindly request that you reach out to us through the contact form provided on our webpage at https://themeforest.net/user/8theme . In your correspondence, please include the URL of your website along with temporary administrative access credentials for WordPress. This will enable us to review the translations for the XStore Core plugin, the XStore theme, and the WooCommerce plugin.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hello, Rose_Tyler,
Thank you for your attention.
Hello, Ajotta,
You’re welcome!
Kind Regards,
8theme team
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Hello, before purchase question. Is this a drag & drop with elementor theme? Also do you have a direct email that you can give me so everyone won’t read our conversations?
Hello, TrillionaireKeith,
Thank you for getting in touch with us.
We’ve answered by email.
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Hi, there is no way to edit the Static Blocks because it shows: PAGE NOT FOUND Please help with that…
In fact, if you click on view, it shows the message Page not Found, if you click on edit it never finishes loading
Hello, @karls-server,
Thank you for contacting us and for using XStore.
Please contact us via email at your earliest convenience for support (contact form on this page https://themeforest.net/user/8theme) OR via our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
Kindly provide screenshot of the problem and provide a link to your website and temporary wp-admin access to facilitate our investigation and help you.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team.
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Hello,
We appreciate your decision to select XStore as your preferred WooCommerce WordPress theme.
For any inquiries or support requests, kindly reach out to us through the contact form available at our ThemeForest profile page: https://themeforest.net/user/8theme . Please include the URL of your website and provide temporary wp-admin access credentials. This will enable us to review the issue directly on your site and offer the necessary assistance. We have not encountered the described problem on our test sites.
Thank you for your cooperation.
Kind Regards,
8theme team
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Thank you for your prompt response and I apologize, it seems that it is another plugin that was creating the problem for me, the theme works perfectly Thank you so much !
Regards,
Hello,
You’re welcome!
Kind Regards,
8theme team
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Hi there,
I have requested to have domains with my purchase code deleted so that I can use it for new projects, however the domains have not been deleted yet and i am still waiting. When can I expect this to be completed? and is it possible to create an automatic deactivation option like most themes offer? this waiting period for someone from your team to manually deactivate codes slows down projects and I am sure is more work for you guys as well, please automate it. Thank you
Hello, HHCS2013,
Thank you for getting in touch with us.
1/ We have noticed that we have not received any recent email correspondence from you. To ensure your inquiries and issues are addressed promptly, we kindly request that you reach out to us using the contact form available at the following URL: https://themeforest.net/user/8theme.
2/ If you do not want to wait, we invite you to consult our comprehensive documentation for guidance on registering or deregistering the XStore theme for live or staging websites. You can access this resource here: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites.
Thank you for your cooperation.
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Hi there the link you sent it says page not found!
Hello, HHCS2013,
We appreciate your prompt response.
1/ Here is the correct link https://themeforest.net/user/8theme , just without a dot at the end.
2/ You can activate XStore now.
3/ Should you have any further inquiries, we encourage you to contact us without hesitation by email directly via the contact form on this page – https://themeforest.net/user/8theme
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Why isn’t there a demo for a website selling digital products like designs, images, and videos? This element is essential but lacking.
Hello, Nabilmohamedtaher1818,
Thank you for contacting us and for using XStore.
Kindly take a moment to review this demonstration – https://xstore.8theme.com/elementor2/nft-crypto/product/driftershoots-out/
Our theme supports all woocommerce default product types including digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
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In one of the latest updates, the product carousel stopped being responsive. Previously, it adapted from 4 products on desktop to 3 products on tablets and 1 product on mobile devices. However, now it shows 4 products on all devices. Additionally, the sticky button in the product footer to add to cart and buy now is misaligned, extending beyond the margin and not adapting to the screen. I need a solution; I’ve tried various ways to fix it without success. I thought about downgrading, but I can’t find a way to download 2 or 3 previous versions to temporarily resolve it. Furthermore, I’ve never been able to remove the cart, my account, and wishlist buttons from the top bar; they appear twice because I haven’t been able to remove them. I need solutions to all these problems; otherwise, I will rate with 1 star and consider changing the template.
Hello,
Thank you for getting in touch with us.
We understand your concerns regarding potential issues that may not have been caused by an update, as we have not encountered them on our test sites. However, we remain committed to assisting you and would like to investigate the matter further – https://themeforest.net/user/8theme
Please contact us via email at your earliest convenience for support (contact form on this page https://themeforest.net/user/8theme). Kindly provide a link to your website and temporary wp-admin access to facilitate our investigation.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
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