16511 comments found.
Why were the JetEngine and ACF Pro plugins removed? It was the best to be able to create dynamic pages.
Hi,
You can access these plugins through the link below and download and install them:
https://my.artbees.net/downloads/Best regards,
Hello i bought the theme some time ago and it work really fine, but now when i update it broke my site, of course the support trial ended but i cant find a solution on your support site.
Hi,
Please create a support ticket (even if your support license has expired, you can create a ticket).
access the link here: https://my.artbees.net/support/
Best regards,
Hi I do not want to use Elementor at all. What other page builder options do I have with your theme.
Hi,
You can use other page builders, but Jupiter X is most compatible with Elementor.
Best regards,
How to import the sign in and sign up page demo? https://jupiterx.com/sign-in-digital-product https://jupiterx.com/sign-up-digital-product
Hi,
These links you sent are not demos, but they may be similar in demos Please check the list of demos and find similar demos
https://jupiterx.com/prebuilt-websitesYou can also ask for help from support.
Best regards,
WHY is the backend sooooo slow????? I use this theme mainly for Woocommerce, so you really shouldn’t sell it as Woocommerce-friendly when it’s slow for it.
Hi,
The theme does not have a speed problem, various factors may affect the speed of your site, such as the interference of plugins, the number of plugins, the type of hosting provider, site resources and many other things.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Raven was deleted a long time ago, however many of the demos still use Raven elements. If I delete something and it came from Raven, it seems I can’t get it back. Have you considered deleting the obsolete templates so people don’t use those?
Hi,
In modern version of Jupiter X theme, the Raven plugin was deprecated and its functionalities merged into the Jupiter X Core plugin. This strategic consolidation was aimed at simplifying the user experience by reducing the number of plugins needed to achieve advanced design capabilities. Jupiter X Core now serves as the single, comprehensive toolkit for building and customizing your Jupiter X theme-based website, incorporating all the features previously provided by Raven.
Please read the article below:
https://help.jupiterx.com/article/436-understanding-the-raven-plugin-legacyIf you are worried that there might be a problem with your site after removing the Raven plugin, I suggest that you first make a full backup of your site, then create a support ticket so that the support team can do it for you.
You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi.,
Recently we purchased your theme . Unfortunately we are facing the Security risk on the plugin “Jupiter X Core” – https://prnt.sc/mJx4FjmgecKm . Let me know what we have to do in this status ASAP!!
Thank you.
Hi,
Is it related to file upload in widget form?
Best regards
Hi.,
Thank you for your reply .
No , we are using WPEngine server . In that user portal page it reports that the plugin contains vulnerability .
Ref :https://prnt.sc/mJx4FjmgecKm
So we don’t have an idea which function causes the issue . But the report says File Download / Upload function will cause the vulnerability . So can you please help us to fix the issue ASAP!!
Thank you.
Hi, Thank you,
I reported this problem to the technical team. I suggest that you create a support ticket in this case so that you can send it if the technical team requests access to the site.
You can access the link here: https://my.artbees.net/support/. Best regards,
When will WP Bakery (modified) version 7.6 be available for Jupiter6x legacy?
Hey There, I want to make a purchase decision for a theme. My query is:
1. Will it be direct import and use elementor to edit the front page? 2. I am using woocommerce with elementor. Will it support elementor like add functions for elementor? LIke in the elementor section will it add e.g., featured products Jupiter X images and so on? 3. Do you offer multi step bar on the cart page? 4. Do you offer free shipping bar or notice on the cart page? Like add XX amount to obtain free shipping as the free shipping starts at $50? 5. If I have a variable product and have turned off or unchecked” show variation on the product page”, will the variation still show on the product page?
Thank you Ibrahim Zafar
Hi,
1. With JupiterX and its comprehensive layout builder, you can effortlessly modify every aspect of your website using Elementor and reuse your content with its templates. 2. Utilizing JupiterX and SellKit (which is free for JupiterX users!), you can fully customize your shop using Elementor. For more information on customizing your shop, refer to our knowledge base. 3. Absolutely! JupiterX provides various checkout widgets, including the Multi-Step Checkout widget. 4. Yes! With SellKit’s smart notices feature, you can create conditional free shipping and display dynamic notices to users. (SellKit is included free with JupiterX) 5. That’s the intended behavior. If you encounter any unexpected behavior, please create a ticket, and we will investigate the issue promptly.
Best regards
Hi support, I have an issue with the theme. The “add to cart” function is not working. I have changed to the default theme, and it is working fine.
Hi, Please make a complete backup of the site and database first, then update the theme and plugins to the latest version if the problem is not solved I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
hello, here again…
this time it’s because we can’t find any option to simply show an arrow or any other icon for submenus in the “navigation menu” widget.
can you please tell us how to do that?
thx
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
hello! we just bought your theme and were trying to import some of the Jupiter X templates from the Elementor panel but were redirected to the Elementor Pro registration page. Is it mandatory to purchase Elementor pro to use this feature?
2. We bought your theme attracted by the header and navigation builder, but at first glance it is not possible to customise the appearance of the integrated WP menu, but we have to use a stand-alone Elementor widget created by you to manually create a new one and we don’t like this very much. We also wanted to display the sub-menu items horizontally and not just vertically, perhaps changing the visual parameters without having to write code to do so, which is why we buy ‘ready-made’ templates, but this too is not a feature found anywhere, except perhaps by inventing something with megamenus. I don’t know, are we doing something wrong?
Sorry if we write here to ask for after-sales information, but we don’t see this as a malfunction.
Thank you
Hi, The Elementor Pro plugin is optional and most of its features are implemented by the Jupiter X theme.
Your site needs to be checked by the support team I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
I’m considering using JupiterX for my website and I’m really impressed with the features. I especially like the drag-and-drop page builder and the wide range of templates.
One question I have is about the user profiles. I’m looking for a theme that allows me to create detailed user profiles with social media integration and community features. Does JupiterX have this capability?
I’ve also been looking at the Youzify plugin, which seems to offer some great features for user profiles and social media integration. Have you had any experience using this plugin with JupiterX?
Hi,
I’m glad to hear that you’re using JupiterX for your website!
Regarding your question about user profiles, JupiterX does have some capabilities for creating user profiles, but it may not offer the level of detail and community features you’re looking for. If you’re specifically interested in detailed user profiles with social media integration and community features, Youzify plugin could be a great addition to enhance those functionalities.
While I haven’t personally used the Youzify plugin with JupiterX, I’ve heard positive feedback about its features for user profiles and social media integration. It seems like a promising option to consider if you want to expand the capabilities of your website in that area.
Feel free to reach out if you have any more questions or need further assistance .
Hi, I’m having a lot of problems after updating Jupiterx to the latest version. Whenever I try to select an option for a variable product, the following error appears: https://imgur.com/KKbCDDN
(please choose the options of the product visiting…)
Is there a way to solve it? Or do I change to another theme and that’s it?
Regards,
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hola buenos dias, actualice Jupiter X de la V3.8.6 a V4.2.0 y deja de funcionar el boton de Woocomerce “Agregar al carrito de compras”, no se puede agregar productos, tuve que volver a la version V3.8.6, donde funciona correctamente, no se si hay alguna respuesta al respecto, muchas gracias.
Hi, I used Google Translate to read your message, so it’s possible some points weren’t 100% accurate.
The latest version of the theme is 4.2.0.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi, I purchased the theme so I can use this demo https://jupiterx.artbees.net/health/ but it’s not showing under my Jupiter Control Panel templates. Where can I find demo for that to install?
Hi, Do you have Jupiter theme or Jupiter X theme installed, you must install Jupiter X theme to use this demo.
Thanks
hi there guys, listen i think that there is some issue with WPBAKERY .. i saw now that on my post i cant see the wpbakery option .. so in admin are in role manager i have selected post, page and portfolio … but when i Save and i left the page .. the role manager come back with only page ?? ideas?? wp 6.5 Jupiter 6.12.1 and wpbakery 7.5 … 
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
done thanks a lot. sorry for my Delay .. i was out of office. 
Hello, variation swatches by SellKit Pro have stopped working suddenly even though everything is set up correctly. Now the default dropdown swatches has re-appeared.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Help! I can’t register this and get API… I tried e-mailing help@artbees.net but it bounced. I purchased this theme years ago and for some reason didn’t register it, and don’t use the same e-mail I did before, so I wasn’t able to log into Artbees website.
Please report this to support@artbees.net and include your license key.
Ok, thank you- Just sent email with license PDF.
Hello, my purchased code is not being verified. Can you please help me? Thanks
Hi,
Your purchase code was registered on web*.info a few years ago, I canceled it, please try again.
Best regards,
