16504 comments found.
When will WP Bakery (modified) version 7.6 be available for Jupiter6x legacy?
Hey There, I want to make a purchase decision for a theme. My query is:
1. Will it be direct import and use elementor to edit the front page? 2. I am using woocommerce with elementor. Will it support elementor like add functions for elementor? LIke in the elementor section will it add e.g., featured products Jupiter X images and so on? 3. Do you offer multi step bar on the cart page? 4. Do you offer free shipping bar or notice on the cart page? Like add XX amount to obtain free shipping as the free shipping starts at $50? 5. If I have a variable product and have turned off or unchecked” show variation on the product page”, will the variation still show on the product page?
Thank you Ibrahim Zafar
Hi,
1. With JupiterX and its comprehensive layout builder, you can effortlessly modify every aspect of your website using Elementor and reuse your content with its templates. 2. Utilizing JupiterX and SellKit (which is free for JupiterX users!), you can fully customize your shop using Elementor. For more information on customizing your shop, refer to our knowledge base. 3. Absolutely! JupiterX provides various checkout widgets, including the Multi-Step Checkout widget. 4. Yes! With SellKit’s smart notices feature, you can create conditional free shipping and display dynamic notices to users. (SellKit is included free with JupiterX) 5. That’s the intended behavior. If you encounter any unexpected behavior, please create a ticket, and we will investigate the issue promptly.
Best regards
Hi support, I have an issue with the theme. The “add to cart” function is not working. I have changed to the default theme, and it is working fine.
Hi, Please make a complete backup of the site and database first, then update the theme and plugins to the latest version if the problem is not solved I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
hello, here again…
this time it’s because we can’t find any option to simply show an arrow or any other icon for submenus in the “navigation menu” widget.
can you please tell us how to do that?
thx
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
hello! we just bought your theme and were trying to import some of the Jupiter X templates from the Elementor panel but were redirected to the Elementor Pro registration page. Is it mandatory to purchase Elementor pro to use this feature?
2. We bought your theme attracted by the header and navigation builder, but at first glance it is not possible to customise the appearance of the integrated WP menu, but we have to use a stand-alone Elementor widget created by you to manually create a new one and we don’t like this very much. We also wanted to display the sub-menu items horizontally and not just vertically, perhaps changing the visual parameters without having to write code to do so, which is why we buy ‘ready-made’ templates, but this too is not a feature found anywhere, except perhaps by inventing something with megamenus. I don’t know, are we doing something wrong?
Sorry if we write here to ask for after-sales information, but we don’t see this as a malfunction.
Thank you
Hi, The Elementor Pro plugin is optional and most of its features are implemented by the Jupiter X theme.
Your site needs to be checked by the support team I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
I’m considering using JupiterX for my website and I’m really impressed with the features. I especially like the drag-and-drop page builder and the wide range of templates.
One question I have is about the user profiles. I’m looking for a theme that allows me to create detailed user profiles with social media integration and community features. Does JupiterX have this capability?
I’ve also been looking at the Youzify plugin, which seems to offer some great features for user profiles and social media integration. Have you had any experience using this plugin with JupiterX?
Hi,
I’m glad to hear that you’re using JupiterX for your website!
Regarding your question about user profiles, JupiterX does have some capabilities for creating user profiles, but it may not offer the level of detail and community features you’re looking for. If you’re specifically interested in detailed user profiles with social media integration and community features, Youzify plugin could be a great addition to enhance those functionalities.
While I haven’t personally used the Youzify plugin with JupiterX, I’ve heard positive feedback about its features for user profiles and social media integration. It seems like a promising option to consider if you want to expand the capabilities of your website in that area.
Feel free to reach out if you have any more questions or need further assistance .
Hi, I’m having a lot of problems after updating Jupiterx to the latest version. Whenever I try to select an option for a variable product, the following error appears: https://imgur.com/KKbCDDN
(please choose the options of the product visiting…)
Is there a way to solve it? Or do I change to another theme and that’s it?
Regards,
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hola buenos dias, actualice Jupiter X de la V3.8.6 a V4.2.0 y deja de funcionar el boton de Woocomerce “Agregar al carrito de compras”, no se puede agregar productos, tuve que volver a la version V3.8.6, donde funciona correctamente, no se si hay alguna respuesta al respecto, muchas gracias.
Hi, I used Google Translate to read your message, so it’s possible some points weren’t 100% accurate.
The latest version of the theme is 4.2.0.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi, I purchased the theme so I can use this demo https://jupiterx.artbees.net/health/ but it’s not showing under my Jupiter Control Panel templates. Where can I find demo for that to install?
Hi, Do you have Jupiter theme or Jupiter X theme installed, you must install Jupiter X theme to use this demo.
Thanks
hi there guys, listen i think that there is some issue with WPBAKERY .. i saw now that on my post i cant see the wpbakery option .. so in admin are in role manager i have selected post, page and portfolio … but when i Save and i left the page .. the role manager come back with only page ?? ideas?? wp 6.5 Jupiter 6.12.1 and wpbakery 7.5 … 
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
done thanks a lot. sorry for my Delay .. i was out of office. 
Hello, variation swatches by SellKit Pro have stopped working suddenly even though everything is set up correctly. Now the default dropdown swatches has re-appeared.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Help! I can’t register this and get API… I tried e-mailing help@artbees.net but it bounced. I purchased this theme years ago and for some reason didn’t register it, and don’t use the same e-mail I did before, so I wasn’t able to log into Artbees website.
Please report this to support@artbees.net and include your license key.
Ok, thank you- Just sent email with license PDF.
Hello, my purchased code is not being verified. Can you please help me? Thanks
Hi,
Your purchase code was registered on web*.info a few years ago, I canceled it, please try again.
Best regards,
Hi, is there a possibility to use a template which contains an example for every feature and widget jupiterX provides? Like this website: https://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775?_ga=2.42087525.1513718182.1711528766-530529174.1699356501&_gac=1.28072654.1711528766.CjwKCAjwh4-wBhB3EiwAeJsppNok5COqkOqJTLBpn2E53YkIduqqS3ItLesuYI6ghKkohOIMn9l8ehoCxFwQAvD_BwE I haven’t found something like this in the demo templates. We would like to build an individual website but need some examples. Thank you in advance, Eva
Hi,
There is no demo that has all the features implemented, you should check and import different demos based on your needs, and add the rest yourself. In this case, you can get help from the support team at any stage when you encounter a problem. You can access the link here: https://my.artbees.net/support/.
Best regards,
Thank you! Perhaps you could think about such a demo for us clients 
.
You’re welcome! That’s a great suggestion. I will definitely inform the relevant team. If you have any more ideas or requests, feel free to let me know. I’m here to help!
Hi, I want to ust this feature: https://jupiterx.com/parallax but cannot find the right place to make the settings – is there something like a handbook or sth else where every feature is described?
also I want to try the mega menu – how does this work?
Hi
Please read the article below: https://help.jupiterx.com/article/303-how-to-add-vertical-scroll-effects-in-jupiterxAs the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
My licence is not working on jupiterx,.. why is that?
Hi,
Your purchase code was registered on localhost a few years ago, I canceled it, please try again.
Best regards,
still that issue :
Oops! Registration was unsuccessful This purchase key is already registered in our systems. If you believe that there is a mistake, please contact our support team.
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hey there,
We love this theme and we have a pre sale question.
On this demo the menu is bugged on mobile https://jupiterx.artbees.net/cosmetic-surgery/services/When you go to services then change from breast surgery to rhinoplasty the images does not show and menu is broken
Please see screenshot https://ibb.co/Csrs0B6 https://ibb.co/SKJxwDLThank youuuu
Hi, I am glad to hear that you are interested in using the theme.
These style problems in the demos are related to the recent update of APIs and new features that have been added to the theme.
Soon these problems will be fixed in the demos.
If the problems still persist after importing the demo, our support team will solve them for you.
https://my.artbees.net/support/Best regards,
Licensing portal (my.artbees.net) and API to register within WordPress is toast at the moment… nothing on socials about it.. hoping for an update from them, somewhere.
Hi, We apologize for the server issues. The problem has been fixed, and you can try again. Our technical team is working to prevent future occurrences. Best regards,
Thank you! Jupiter has been my rock since 2017… good work through the years.
You’re welcome! It’s great to hear that Jupiter has been a reliable choice for you since 2017. We’re glad to hear that you’ve had a positive experience with the theme over the years. If you have any more questions or need further assistance, feel free to ask. Keep up the good work with your website!
it seems the product license subdomain is down
Hi,
We are truly sorry that you experienced these issues. This was due to a problem with the servers, but it has been resolved now. Please feel free to try again. The technical team is actively working on investigating this matter to prevent any future occurrences.
Best regards,
Hi, could it be that the website is not reachable? I can’t get into my licenses (website does not load) and when installing new website, I can’t connect to ready made websites, they keep being displayed like something is loading.
It’s been down all day, can’t start the customers project.
Hi,
We are truly sorry that you experienced these issues. This was due to a problem with the servers, but it has been resolved now. Please feel free to try again. The technical team is actively working on investigating this matter to prevent any future occurrences.
Best regards,
Hi How to renew the support?
Hi,
Please read the article below:
https://help.jupiterx.com/article/21-extending-and-renewing-envato-item-supportBest regards,
