6321 comments found.
Hello ! After updated the theme, the admin comes in english ? But the settings are in “French” ?... How can this be fixed this please ? Thank you
Hello,
Please check relevant plugins and possible reasons for the issue: 1) try clearing the site cache / CDN cache / plugins cache 2) child theme customizations (switch to the main theme to test) 3) custom code added via 3rd-party plugins (test by disabling, if any are used).
OK Thank you, I’ll have a look at all that. Thank you
Do you intend to implement a drag-and-drop editor with free design movement like WixStudio and Nicepage?
Hello,
We don’t have any plans to implement such a feature at the moment.
When i click on a portfolio item it redirect home page instead of portfolio page. But when I click it when logged in as admin it then redirect to that particular portfolio item page. Please help
Hello,
It seems to be the caching issue. If you use plugins for caching and a CDN cache, clear all the cache and check if you can replicate the issue after.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Please look into my website: https://brandmatch.com.bd. If I click on a portfolio item, it redirect to home page instead of that item page!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
In the wordpress media section, I am able to add title, caption and description. Is there a way for me to add title and description to the image attributes? Also is there a way for me to add a figure around the image tag and add figcaption using the caption I add?
Hello,
This deep customization is not available out of the box. However, using relevant settings, you can add a title and description to the image on the front end. Check the example at the bottom of the example page.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
How can i add video to the gallery content on the shop demo? i mean to include videos among the gallery image. How possible is that?
Hello,
There’s no built-in solution for inserting a video directly inside the product gallery. You can search for third-party plugins providing this functionality or include a video as a separate element inside your custom Page Template for the product.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
All the third party plugins i tested, no one works of feel compartible with impreza. please can you recommend me anyone you feel will work or is there a way i can add this feature using ACF? or the custom Page Template for the product you mention?
Hello,
Unfortunately, we have never tested any plugins with this functionality, so I can’t recommend anything specific.
If you decide to add a video as a separate element, you can do so while editing the custom Page Template for the product
thanks for the explanation, what i just need is a simple video to be added to the image gallery picture on the product page like this screenshot here https://prnt.sc/zc5aICRAWubB
NB: Video to be among the gallery image
NB: adding video to the short description page is not even reflecting or displaying at the front end. so please help me with any option i can use to include just one video among the gallery images.
There’s no built-in solution for inserting a video directly inside the product gallery. If you need to add it as a separate element, use the Video Player element inside the template. You can create custom field (ACF) oEmbed-type, assign it to products, and specify the Video Player element to read the link value dinamically from this custom field (icon on the right inside the Link field of Video Player).
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
thanks i have been able to create the ACF but assigining it to products and to specify video player element is the issue I am facing, I would appreciate a screenshot on how to achieve that.
When you edit the custom field in ACF, at the bottom, you need to specify “Show this field if > Post type is equal to > Product”.
After this, you’ll be able to pick the field as a value for the Link inside the Video Player element.
Note that Video Player only supports 2 types of ACF fields: oEmbed and URL.
After this, you’ll be able to assign video link to each product, and this video should appear in the Video Player element you add to the product Page Template.
thanks a bunch, i really got it and figured it out with your explanation.
Your latest version is 8.24.2 but the zip file themeforest download provides contains 8.23.2
Hello,
We just uploaded the latest version of the archive. It should be available for downloading at Themeforest within half an hour.
Hello, theme options no longer work. The panel opens on ‘General’ tab, but if I choose any other tab nothing happens. Theme version updated (8.23.4), WP updated (6.5.2). Already tried to deactivate all plugins without success. Thank you for your help.
Hello,
Please clarify if you use code-based customizations and/or a Child theme. If you do, try removing this code or switching to a main Impreza theme while testing and check if you can replicate the issue.
Hello, I don’t use code-based customization nor a child theme.
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
How can I link a section with a menu item for developing one page site. TIA
Hello,
Open the settings of the Row/Section element you wish to scroll to. In its Design settings, you can specify an ID, for example: “anchor”
After this, you can create a menu item with the link ”#anchor” which will scroll the page down to the relevant section.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Envato API error
There is a problem with synchronizing with your Envato account. Please try again later.
Hello,
There might have been a temporary downtime on the Envato side. Give it another try later. If it won’t help, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Login works neither
on the support portal
Please try revoking access to all apps on this page, and then try logging in again using your Envato account.
The built in contact form builder doesn’t submit email. Looks like it goes through ok but i do not receive email ??
Hello,
This issue might be related to the wrong server configuration, try to change the receiver email to Gmail, if it won’t help we recommend contacting your host regarding this issue.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Got it. I had to set up Post SMTP.
How can i achieve a news ticker scrolling at the header just like it was on this site http://www.nicdarkthemes.com/themes/children/wp/demo/education/ ?
Is there any element in the wpbakery option i can use or impreza has any inbuilt of such functionality ?
Here is the screenshot https://prnt.sc/UkXQ-u43Sjhr
Hello,
Unfortunately, there is no pre-built element with such functionality. The example you referred to seems to be a custom code solution.
I can say once again that you guys did a wonderful job to impreza. But am finding it hard to use it to create a page related to this https://stylesbyhips.glossgenius.com/services
NB: any of the available demo that i can use to design a page like that? Just a simple Service page and to display services vertically but with info about each service on it sidebar. Please help
Hello,
This is a custom-designed page, and we don’t have any demo site with a similar layout. If you need help with the customization, you can create a ticket on the Support Portal. Our team will gladly assist and guide you.
i know but at least get something similar to that page here https://stylesbyhips.glossgenius.com/services
Hello,
Unfortunately, links are not available for wrapper elements. However, according to your shared screenshot, you can use a simpler layout with the Inner Row (nested Row) element and its columns instead of wrappers. You can apply a background color to columns, and columns have the link functionality available.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
I need flex. The cards are sorted by buttons, and they can’t be dynamic in the grid. That’s why I chose the wrapper option Is it possible that there is some other built-in solution and I don’t know about it?
https://ibb.co/thh29TxI don’t quite understand the issue; please clarify. It seems that Inner Row perfectly fits the layout you shared. If you refer to the number of columns changing depending on the screen width, you can set it up to change in the Row’s Columns settings.
In this case, I can only suggest adding a button element (without a label) with a custom link to every “card.” Then, use custom CSS to make its background transparent and stretch it to fill the entire container.
Can I, when using rows, build the same dynamic page. Will the cards switch and rearrange when I click on the buttons at the top?
Unfortunately, there’s no such built-in feature. If I were building a similar layout from scratch, I would create a custom post type for the cards and a custom taxonomy.
It allows you to show cards via the Grid/Listing element and to add buttons to filter the list using its built-in filter or a Grid Filter element.
Hello, you closed my ticket, but it’s the same problem as before, after the update the layout is no longer ok. WPBakery is now accepted, but the layout is not right, not at all. What does that have to do with the fact that support has expired if your theme has errors?
Hello,
The ticket status was changed upon the update. I re-opened it. If the issue persists, please specify details and an example page in a ticket reply.
The new version does not save the style changes, it is chaos =(
the error is in js_composer changing the version works correctly.
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Bug report version 8.23.2. In Custom Heading styles are not saved. They are being applied one time, but them after clicking on editing the styles are removed.
Hello,
Thank you for pointing out the issue. I passed it on to techs. We’ll notify you once we release an update with its fix. As a workaround, for now, you can use the Text element instead.
Hello,
We just released Impreza 8.23.4 which fixes the above-described issue. Please create a full site backup and update your theme.
There is no way to adjust the checkout fields? We want to add company name (which should be there by default?) and also add a extra field with Tax number. We have tried several plugins to add this option, but nothing is changing. Is this hardcoded in your theme or editable in a different way?
Hello,
Our custom checkout elements use the default WooCommerce fields and add some layout and design options. Unfortunately, there is no option to add additional custom fields.
However, there might be third-party plugins that can resolve the issue. We never tested any, so I can’t point to a ready-to-use solution, but there are plenty of plugins, such as this one.
Hello, thanks for the quick reply. However, normally the plugins works when using default woocommerce-checkout call. Our checkout page, which i believe it was imported from your demo, is looking like this in the backend: https://prnt.sc/fP8VEHdVFQu7
When i add a testpage and use the default [woocommerce_checkout] call, i do see the added fields. But i dont see the fields in the live checkout page which is using above code in the page.
Hello,
As of now, the functionality added by third-party plugins only works with default WooCommerce shortcodes for the checkout page. If it’s essential for you to have the same features working with the Theme’s checkout elements, create a Feature Request ticket. We’ll consider adding this feature in one of the following updates.
For Feature request i need support license. Im not going renew support for only 1 feature request…
Formulate the Feature Request in a reply (with details and a plugin you work with). I’ll add it to the Support Portal on your behalf.
OK thank you: Hello, im using the plugin Checkout Field Editor for WooCommerce by ThemeHigh which can be used for adding and editing default woocommerce checkout fields. With your demo data checkout page, these adjustments doesnt work. We would like to have this working so that your custom checkout can also be used including the custom checkout fields. The plugin does work only on default woocommerce checkout page.
I encountered an error while using Scrolling Effects in Video Player. I would appreciate it if you could solve it. The problem is, when I use Scrolling Effects in the video player, it works without any problems. When I specify a border radius in the video player design section, the Scrolling Effects feature stops working. The problem is exactly when I add this border radius, the Scrolling Effects feature does not work.
Hello,
Thank you for pointing out the issue! I passed it on to techs.
I just downloaded a fresh copy to update on my site. But it downloaded 8.22 not the latest version. How do I get the latest version?
Also in the latest version have you updated Wpbakery? because I do not see that in the changelog. Asking this because Wpbakery patches a security bug in the latest version, so it’s important to update on sites also.
Also here in the right sidebar it’s written Last Update 12 March 2024. Why don’t you upload latest version here?
Tab problem: I’ve updated to the latest version (8.23.2) and you used to be able to click the text of a tab to switch tabs, but now you have to click the TOP of the tab for it to work. I thought the tabs were broken at first as I clicked the text and nothing happend! Here’s an example on my website: https://www.hymndex.com/near-to-the-heart-of-god/ do you have a fix or can I roll back my version of the template?
Hello,
Unfortunately, I couldn’t replicate the issue in our testing environment. I assume it might be connected to some third-party plugin or custom code. Try disabling plugins (except Upsolution Core) and check if you can replicate it. If the issue disappears, activate plugins one by one to find what caused it.
If you’ll need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Thanks! I’m afraid I found the problem. I created a new tab block and it works perfectly. All my old tab blocks that are set up exactly the same as the new tab block do NOT work. I’ll bet when I upgraded from 7.x to the latest version of the template, something got corrupted. Do you think if I could roll back my Impreza version to 7.9 I could see if the tabs work on that version? Then I wonder if I updated the theme incrementally it might preserve my tabs. Otherwise I have over 150 tabs that must be tediously rebuilt.
Hello,
The issue is due to the Design settings of old tabs, specifically the margin-top = -40px. You can remove this margin and use padding-top = 0 to remove the unnecessary spacing.
If you don’t want to fix it manually in every tab, you can resolve this by adding custom CSS at Theme Options > Custom Code:
.w-tabs .w-tabs-section-content { padding-top: 0; margin-top: 0 !important; }
Wow that worked!!!! Thank you sooooo much, you saved me a week of work haha! BTW I really adore this theme, I’ve purchased 16 copies for all my websites 
