6332 comments found.
How do I activate the premium version of Slider Revolution? I keep getting prompted to activate a license key for premium. Thank you.
Hello,
The bundled version of Slider Revolution includes basic functionality. Its pro features (such as pre-designed templates) are locked and require a standalone license for this plugin.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Thank you.
I´m out from support. But since last updates frontend editing does not save anymore.
Problem: Impreza is not compatible with Pods – Custom Content Types and Fields
Hello,
We never tested this plugin with Impreza. We recommend using the bundled Advanced Custom Fields plugin, as a lot of its functions are implemented in theme elements.
Hello, I would like to know if it is possible to have a portfolio like this page https://www.danielament.com/projecten-scrolling-page. The portfolio items are fullscreen and vertically ordered by date and when you want more details about an item, you scroll horizontally for extra pages for the portfolio item.
Hello,
Yes, you can implement a similar layout using several Carousel or Image Slider elements.
If you need assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
The mobile dropdown of theTechnical Magazine theme Impreza is malfunctioning. On tapping the mobile menu, the theme showed a vertical narrow unreadable strip Whereas in the demo version , the mobile dropdown showed full cover of the menu. Please fix.
Hello,
Unfortunately, I couldn’t replicate the issue in our testing environment. Please provide more details or share an example page.
Here is the screenshot of the mobile incomplete menu dropdown text.
I can’t send screenshot through this medium.
Check my site on a mobile smartphone and tap the menu to see the incomplete menu names in the dropdown. https://hvactalk.compaipa.com
Hello,
Please check if you’re using custom CSS or third-party plugins that might affect this behavior.
If there’s any custom CSS at Theme Options > Custom Code or inside the Child theme CSS (if you use it), remove it for testing purposes and check if it resolves the issue.
Also, try deactivating all plugins except the Upsolution Core and check if it resolves the issue. If it does, activate plugins one by one to find which one causes the issue.
I have initiated the suggestions as directed. The problem is still there. What next?
Hello,
Please use the contact form here and send us a login and password to your site so we can investigate the issue.
sir is there any way that i can use Ajax live search in woocommerce , as its i dont want to switch theme only for one issue, please help
Hello,
Unfortunately, such a feature is not available out of the box. You can create a feature request on the Support Portal. We’ll consider implementing this feature in one of the next updates.
please check ticket 63331
Hello,
Our support team replied to your ticket. Please proceed to it for further solution.
I would certainly recommend to add more demos which are more suitable for corporate websites branding styles. And more e commerce demos suitable for like departmental stores selling all sort of groceries, vegetable shops, or even a multipurpose shop, computer hardware, digital services like software subscriptions etc. I use a lot of different themes in my projects. Yours is really good. Adding more demos with domain specific navigation and ready made pages would be of great value.
Hello,
If you require a pre-built demo site for a specific business type, you can create a relevant Demo Request.
Hi, I think previously ACF Pro plugin was included in the theme package right? But now when I download the theme package I don’t see the ACF Pro plugin included in the Addons folder. Is it no longer provided or supported?
Hello,
With the active license, you can install it via the WordPress admin area at Impreza > Addons.
Hello im looking forward to purchase your theme, however i have a question, ill be using your script to create 1 simple minimal landing page on several domains under 1 account, basically this is for marketing purposes. We just create pages temporary. is this possible on a regular license?
Thanks
Hello,
According to the description of the ThemeForest license, each license is intended for a single end product (one license per WordPress installation).
I have taken over managing a site with Impreza theme installed, since I didn’t buy the theme I’m unable to access help articles on the support forums. Who do we communicate, cause I can’t create a ticket either?
Hello,
To create tickets, you need access to an account with an active support license. When you purchase an Impreza license on Themeforest, you get 6 months of support by default or 12 months for the option with extended support. Once support time is over, you need to Renew Support for an additional 6 months of access to create tickets.
I don’t want to create a ticket, but on your website, there is no other way to communicate with support.
The theme was purchased by the original developer of this website. I can’t renew support because I don’t own it and I can’t ask him to search the help forms every time I have an issue. So I want to be able to access the help articles on the support forums.
Help articles are open. You don’t need to log in to read them.
The knowledge base only covers basic setup, there is no access to Public Support Tickets. Which gives me this: Access is forbidden You don’t have permissions to see this page.
Ask your client to share their login and password for the Support Portal. Logged-in visitors should be able to view public tickets.
Hello, will you be making new templates available soon? Most of the current ones are already old.
Hello,
Please specify which exact templates you’re referring to as old.
some exists for many years e.g. “one page” or “mobile app”. But mainly we are looking for some new templates that’s why i asked.
We plan to introduce new demos by the end of the year. If you require a demo for a specific business type, you can create Demo Request.
Hello ! After updated the theme, the admin comes in english ? But the settings are in “French” ?... How can this be fixed this please ? Thank you
Hello,
Please check relevant plugins and possible reasons for the issue: 1) try clearing the site cache / CDN cache / plugins cache 2) child theme customizations (switch to the main theme to test) 3) custom code added via 3rd-party plugins (test by disabling, if any are used).
OK Thank you, I’ll have a look at all that. Thank you
Do you intend to implement a drag-and-drop editor with free design movement like WixStudio and Nicepage?
Hello,
We don’t have any plans to implement such a feature at the moment.
When i click on a portfolio item it redirect home page instead of portfolio page. But when I click it when logged in as admin it then redirect to that particular portfolio item page. Please help
Hello,
It seems to be the caching issue. If you use plugins for caching and a CDN cache, clear all the cache and check if you can replicate the issue after.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Please look into my website: https://brandmatch.com.bd. If I click on a portfolio item, it redirect to home page instead of that item page!
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
In the wordpress media section, I am able to add title, caption and description. Is there a way for me to add title and description to the image attributes? Also is there a way for me to add a figure around the image tag and add figcaption using the caption I add?
Hello,
This deep customization is not available out of the box. However, using relevant settings, you can add a title and description to the image on the front end. Check the example at the bottom of the example page.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
How can i add video to the gallery content on the shop demo? i mean to include videos among the gallery image. How possible is that?
Hello,
There’s no built-in solution for inserting a video directly inside the product gallery. You can search for third-party plugins providing this functionality or include a video as a separate element inside your custom Page Template for the product.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
All the third party plugins i tested, no one works of feel compartible with impreza. please can you recommend me anyone you feel will work or is there a way i can add this feature using ACF? or the custom Page Template for the product you mention?
Hello,
Unfortunately, we have never tested any plugins with this functionality, so I can’t recommend anything specific.
If you decide to add a video as a separate element, you can do so while editing the custom Page Template for the product
thanks for the explanation, what i just need is a simple video to be added to the image gallery picture on the product page like this screenshot here https://prnt.sc/zc5aICRAWubB
NB: Video to be among the gallery image
NB: adding video to the short description page is not even reflecting or displaying at the front end. so please help me with any option i can use to include just one video among the gallery images.
There’s no built-in solution for inserting a video directly inside the product gallery. If you need to add it as a separate element, use the Video Player element inside the template. You can create custom field (ACF) oEmbed-type, assign it to products, and specify the Video Player element to read the link value dinamically from this custom field (icon on the right inside the Link field of Video Player).
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
thanks i have been able to create the ACF but assigining it to products and to specify video player element is the issue I am facing, I would appreciate a screenshot on how to achieve that.
When you edit the custom field in ACF, at the bottom, you need to specify “Show this field if > Post type is equal to > Product”.
After this, you’ll be able to pick the field as a value for the Link inside the Video Player element.
Note that Video Player only supports 2 types of ACF fields: oEmbed and URL.
After this, you’ll be able to assign video link to each product, and this video should appear in the Video Player element you add to the product Page Template.
thanks a bunch, i really got it and figured it out with your explanation.
Your latest version is 8.24.2 but the zip file themeforest download provides contains 8.23.2
Hello,
We just uploaded the latest version of the archive. It should be available for downloading at Themeforest within half an hour.
Hello, theme options no longer work. The panel opens on ‘General’ tab, but if I choose any other tab nothing happens. Theme version updated (8.23.4), WP updated (6.5.2). Already tried to deactivate all plugins without success. Thank you for your help.
Hello,
Please clarify if you use code-based customizations and/or a Child theme. If you do, try removing this code or switching to a main Impreza theme while testing and check if you can replicate the issue.
Hello, I don’t use code-based customization nor a child theme.
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
How can I link a section with a menu item for developing one page site. TIA
Hello,
Open the settings of the Row/Section element you wish to scroll to. In its Design settings, you can specify an ID, for example: “anchor”
After this, you can create a menu item with the link ”#anchor” which will scroll the page down to the relevant section.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Envato API error
There is a problem with synchronizing with your Envato account. Please try again later.
Hello,
There might have been a temporary downtime on the Envato side. Give it another try later. If it won’t help, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Login works neither
on the support portal
Please try revoking access to all apps on this page, and then try logging in again using your Envato account.
