Hi Misterdoppler! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn 

Hi AnnaWada! We are not sure we understand the request sorry… you want to know if we offer support in Russian language?

Hi nakajox! If you need support please open a dedicated ticket so that the Support Team can help.

And,, if you want to set up a breadcrumb block on a single page of your portfolio, Is the portfolio section of the breadcrumb trail always an archive page?

ex) home/portforio/addesign

Hi nakajox! Sorry, but we are not sure we understand the request. You don’t want breadcrumbs to lead to archiving? This, however, is how breadcrumbs work in WordPress unless you make changes. In case as told you can customise the appearance of the archive page/layout.

Hi Shund! Don’t worry. If you need support, after the purchase, is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Okay. I will buy it believing that using the help center can solve the problem. Thank you.

Hi Shund! If you have an installation based on Uncode you should have definitely bought it.

Hi flatoutadmin! Yes unfortunately this is all part of Envato and we cannot do anything about it. If you have opened a ticket with them, I am sure they will get back to you with more information about your issue. We can do little to help you now as we have no details, and what happens on the Envato site is out of our hands. Please let us know how it goes!

We have reinstalled the theme (we updated to the newest version) as well as the plugins (delete and re-add from the plugin installer on the theme), so all files should be there.

Hi AipxStudio! Unfortunately, as previously mentioned, there’s nothing more we can do from here. In this space, we can provide guidance for straightforward issues. However, if a user encounters a unique problem that hasn’t been reported by others, indicating potential server/local/plugins issues, it is necessary to open a private ticket. This allows our developers to debug the installation directly.

PS: For one of the errors maybe you wrote something strange in the colour codes of the Theme Options. For example #f00 for instead of #FF0000. But here this may fix one of the warnings not certainly this cause the Frontend Editor error.

Hi Yarasader! The Demo Import page is as always here, if for some strange reason this is not visible in your installation you need to open a private file so we can see what is causing this problem in your installation: https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts

Ok, I think I have solved the issue. It was one of the plugins which was causing the problem!

Hi Andrewprod, and thank you for the confirmation!

For the record, the public demo site is beautiful!

Hi q1websites! As for documentation when you import Demo Contents you have only the layout, not also the settings. When you import Demo Contents you have the general settings: https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts
Anyway, you just need to select the Justify Menu style and apply the Body Frame from the Theme Options > Layout > General: https://support.undsgn.com/hc/en-us/articles/214001905-Menu
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi q1websites! Please note that some Ads Blocker extensions can create also problem with the Help Center logins since they also block the communication with the Envato server. Please try to login in Incognito Mode or using another browser.

Hi Votion! We are sorry for this problem but other users are not reporting something similar and it’s really not possible to figure our the possible problem from here. Did you activate the WPBakery Page Builder again? Did you activate the Role Manager settings again for all Post Types? https://support.undsgn.com/hc/en-us/articles/214000625-WordPress-Installation
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi CaptainCoupon_GmbH! We are sorry, but there is not an option for this; in fact, all demos have the Logo on the side in the Mobile version. Anyway, we can help with a simple CSS, but we need to check your website to retrieve the settings. Please share the URL.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

thanks, already solved this by myself

Hi CaptainCoupon_GmbH and thank you for the confirmation!

Hi MetalPotatoUK! We are sorry, but it is just not possible to understand; this is something we need logins for. We tested with the same options, and it works as it should: https://undsgn.d.pr/v/dovbWe

What is the best way to send you my logins?

If you need private support is offered in our Help Center: https://support.undsgn.com/hc

Hi attimo! It seems you have some plugin that is adding some extra codes, probably “WP-Super-Cache”. Please try to deactivate this or other plugins first. After this necessary step you can also try to use the new Dynamic Srcet method: https://support.undsgn.com/hc/en-us/articles/4403183673873-Dynamic-Srcset-Images

Hi, I switch off cache and activate Dynamic Srcset method, but issue still remain. For example, this header: https://witoor.com/rando-imperator/monaco-bolzano/

thanks

Hi attimo! If you have an odd issue no other user is reporting; you should deactivate ALL extra plugins and possible CSS customizations (we see you still have both). Anyway, to fix you can probably use this code:

#page-header .header-wrapper > .header-bg-wrapper, #page-header .header-wrapper .header-scrolldown, #page-header .header-wrapper .row-container > .row-background {
    opacity: 1 !important;
}

Hi MetalPotatoUK! We are sorry, but we are not able to replicate it, and from here it’s not possible to understand why it’s not working for you:
https://undsgn.d.pr/i/n5DNTn
https://undsgn.d.pr/i/Xepwmv

Please try adding an excerpt length to your post block. When there is no character limit, the full content pulls through. Add in any character limit (we have 500) and the formatting disappears

Hi MetalPotatoUK! Of course this is normal, thanks for the clarification, if you use a limit the HTML must be clean and formatted or else it would break because you would have open and not closed tags. There is no way around this, you either choose one option or the other.

Hi Dierks_Company! We are sorry, but there is no native function; the Tab expects to start open from the first panel. You can try using this JavaScript code within the Raw Js module. Please note that where you see ”#method” you must put the hashtag of your second tab or the tab you want to open:

<script type="text/javascript"> (function( $ ) {
    $(window).load(function(){
        $('a[data-toggle="tab"][href=#method]').trigger('click.bs.tab.data-api');
    })
})(jQuery);
</script>

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok thanks for your help

Ok I finally solved that issue! it was the permission settings on my hosting files. But now I have another slight issue, the new version has change my menu font and also removed all my colour settings. Any ideas why this might be?

Here is a screenshot of before and after.

https://drive.google.com/file/d/1LTsJDpFwzmmv329huLUIfoQalkxvzfkG/view?usp=drive_link

Thanks

Hi Andrewprod! It seems like you need to save your Theme Options to write the dynamic styles.

Hello littlemissnimbus! Sorry for the issue, however I’m afraid you might have simply copied the line numbers: https://undsgn.d.pr/i/xsUHGe I suggest downloading the file https://undsgn.d.pr/i/2diXsT or avoiding selecting the line numbers altogether. Let us know, best

lol, thanks, sorry my bad!

Thank you for the confirmation!

Hi Chekon! Unfortunately we don’t have other users reporting this problem so it’s something locally. A few tips. Try to login in Incognito Mode or using another browser (note that some browser extensions like Ad Blocker can also block the communication with the Envato servers). Use the Envato login method and be sure to have checked the required options. Please let we know how it goes!

Okay, I’ll try to resolve this issue. I need to solve this – https://hermanpatrick.ru/product/dorozhnyj-koshelek-dlya-pasporta-3/ – the display of the main image is blurry and I can’t find where to fix it. Can this be resolved here or should it be resolved through a ticket?

Hi Chekon! We see that you are using the old Adaptive Image method while it’s suggested to use the new Dynamic Srcset, please find the dedicated doc here: https://support.undsgn.com/hc/en-us/articles/4403183673873-Dynamic-Srcset-Images
Probably this will help with the issue, unfortunately from here we can only suggest this option and it’s even not easy understand why you have this problem without a dedicated debug.
Basically you need this: https://undsgn.d.pr/i/2tRKUW

Hi SDM_UK! We are sorry but this option is not part of the current framework and is not something we can suggest a simple code for. If you have problems with your menu being too long, you can try following this article and adjust the code to suit your needs: https://support.undsgn.com/hc/en-us/articles/214006385-Main-menu-too-long

Thanks for getting back to me so quickly. Is there no code I can add in to CSS/JS to edit the size of the mobile menu?

Hi SDM_UK! As told it’s not possible to modify the breakpoint if the Mneu (moment when it changes from desktop to mobile layout) since there are too many different files involved.