23226 comments found.
I have a problem with blurry product images for woocommerce. I upload large crisp images (2x the size of the themes image) and I have changed the size on customize> woocommerce > product images to reflect the proper size according to woocommerce. I have also regenerated images and still have blurry images. To try and troubleshoot I switched themes and the images were sharp like they were supposed to be. What am I missing? I need help
It sounds like you’ve taken some good initial steps in troubleshooting the blurry product image issue in WooCommerce.
Child Theme Modifications: If you’ve made modifications to your theme’s code or are using a child theme, double-check to ensure that these modifications aren’t affecting the rendering of product images.
Test Different Image Sizes: Experiment with different image sizes in WooCommerce settings to see if using larger or smaller dimensions makes a difference in image quality.
Browser Cache: Clear your browser cache or try viewing the website in an incognito/private browsing window to rule out any caching issues.
Server Configuration: In rare cases, server misconfigurations or restrictions could affect image quality. Check with your hosting provider to see if there are any server-side settings that could be causing the problem.
Debugging Tools: Utilize browser developer tools to inspect the image elements on your website and see if there are any CSS rules or attributes affecting image quality.
Third-Party Plugins: Disable any third-party plugins that are not essential for WooCommerce functionality to see if one of them is conflicting with your theme.
Please be informed that the settings for product images are managed through the WooCommerce plugin, rather than our theme. For detailed guidance, we recommend reviewing the following resources: https://woocommerce.com/document/fixing-blurry-product-images/
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Hi ! I don’t understand, when I modify the color or size of the paragraph or body fonts in the theme options, it doesn’t apply them, the font remains the same… It’s frustrating to have access to options and it does nothing
i need to erase the directory in ftp called porto style in order to see every change i made in the option pannel !!!
Hello, @alexissatok,
Could you specify where you’re adjusting the color and size of the paragraph or body fonts? If changes aren’t taking effect, please provide details through our support system, including your site’s WP Admin URL and Credentials. This will enable us to investigate and assist you effectively.
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I go to the porto option > skin > typography
Then i change color, size etc… i save and nothing hapen , i need allways to go in the ftp erase the porto_style directory then save again my changed in option > skin > typography and then the change appear in front end ! Imagine how many time we need to do that when trying to search wich font family are size or color we want …. I have read other with the same probleme and you said that is normal cause of cache or i don’t know. But it’s not possible to work with an option panel like that !
You have the access i have send a tickets on support
Hello, @alexissatok,
We will check this issue on your site and get back to you soon, via support ticket reply, please be pateince.
Thanks for your understanding.
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Hello, @ercanm,
In the demo, the services showcase layout is custom-made using the template builder. To edit it, go to Dashboard >> Porto >> Template Builder >> Post Types. From there, you can modify the service layout using the Gutenberg editor. Once the editor is open, you can delete the static link and save your changes. This should resolve the issue. For guidance on editing post-type blocks, refer to this article: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
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Hi, I have pre buy question. In standard version Elementor adds data-elementor-device-mode attribute to the tag. I use it very often in my projects. In theme TheGem (I’ve used in last projects) this attribute is adding. In Your’s sample demo pages I can not see it (I am looking into HTML code of page). Is it option to enable it (to adding this attribute by Elementor) or is Your theme working in different way and this option is unavaiable? I want to buy Your theme for create shop page, because it is very good rating but I need to know if I can enable “elementor-device-mode” attribute auto adds by Elementor.
Hello, @ramstudio1,
First of all, thanks for showing your interest in Porto WordPress 
Yes absolutely, Elementor Editor allows you to customize your design for different devices. Its the default functionality of Elementor page builder. Please read Elementor’s official documentation on Responsive Editing here: https://elementor.com/help/mobile-editing/
It should be helpful for you.
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Hello, Do you have any idea so that all my images are not blurry? When I zoom in the image is impeccable, but out of zoom the image is blurry. Thanks in advance. For exemple here : https://cecilearnaud.com/shop/product/libres-de-toute-chose/
Hello, @ilovetablette,
Please read Woocommerce documentation regarding image sizes: http://docs.woothemes.com/document/using-the-appropriate-product-image-dimensions/ It should be helpful for you.Regards, P-THEMES.
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There was a hotel demo before. I can’t find the Hotel demo, is it no longer available? https://www.portotheme.com/wordpress/porto/hotel/. but it is not on the demo pagehttps://www.portotheme.com/wordpress/porto/hotel/
Hello, @utkucu,
Kindly review and adhere to the guidelines outlined in our this thread available here: https://www.portotheme.com/forums/topic/medical-theme-1-and-2/
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Hello! I need to edit the header of the Shop 46 template, but I don’t understand how to do it since I only get code, when I enter the edit I don’t see any WPBakery Page Builder button, if you can guide me I would greatly appreciate it.
Hello, @Netloa,
Kindly review and adhere to the guidelines outlined in our theme documentation available here: Theme Documentation: https://www.portotheme.com/forums/topic/unable-to-edit-template-builder-using-wp-bakery-or-elementor/ These instructions will assist you in resolving the issue you are encountering.
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Perfect, thank you very much for the help, now I can edit the header
You’re Most Welcome!!
How do you remove this social icons floating on the side for the portfolio template – https://prnt.sc/pE8BDCX-EllL . Please guide me how to. thanks
Hello, @vinmamba,
Please utilize the Elementor page builder to make edits on the page. Once done, remove the specific section or element, publish the changes, and then clear your browser cache before checking your site. You can refer to this screenshot for guidance: https://pasteboard.co/qVdehiua5nLf.png
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it workes sir! Thank you so much!
You’re Most Welcome!!
Hello, @adrstars,
The search functionality in the Menu doesn’t support live search on mobile devices. If you want to enable live search on mobile, consider displaying the search bar in the header for mobile users, ensuring it supports live search functionality.
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Hi Porto,
I see you have a lot predefined layouts but I am just looking for a layout of a single product. Can you indicate me where to find? or maybe there aren’t for single product?
thanks,
Hello, @Joaquim_,
In the latest version of the theme, the single product layout is created custom from the template builder.
Navigate to the Dashboard >> Porto >> Template builder >> Single Product >> From there you can easily create a new or edit the existing layout using the page builder you are using on the site. Kindly refer to the articles below to understand how to use the single product builder. https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/ and https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/Regards, P-THEMES.
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Well I have bakery instead elementor. I can change tittle product from H2 to H1 anyway?
Hello, @Joaquim_,
Yes you can, please navigate to Porto >> Template Builder >> Single Product and edit the particular layout from there, after that please use “Porto Headings” element and set it as per your requirements, please refer to these screenshots: https://pasteboard.co/sri3e8Wmh131.png & https://pasteboard.co/cCVSQjKz1Z61.png
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Hi Porto,
For categories I have 2 H1. Any way to remove the “ghost H1 in blue ” at the top of all and maintain as H1 the tittle in red circle?
https://candleart.es/H1query.JPGthanks,
Hello, @Joaquim_,
Thank you for sharing the screenshot here. Could you please reach out to us through our support forum? Create a ticket and provide a detailed description of your issue, along with your site admin access. This will allow one of our customer support team members to investigate your problem directly on your site and provide you with the appropriate solution.
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Hello porto team.
I have a question, I changed the site to full site edith mode, but I have a question, how can I make a product carousel for a specific product category, in the previous version I could do it with one of the WPBakery Page Builder elements but in this mode doesn’t let me only show discounted, featured and recently viewed products.
Hello, @mca200189,
Using Full Site Editing mode you can easily create a product carousel for a specific category using the PORTO Post Grid widget.
Simply edit the page/post or any block you want on the site when the editor opens you can simply add the PORTO Post Grid widget.
In the widget settings, you can choose the layout to slider and then choose the specific category as per your need. Check this article to understand how to use the Porto Post Grid widget: https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/
Also, check this screenshot to understand better: https://postimg.cc/qzWYnrnb and https://postimg.cc/ZW3QxQxT
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Hello, thank you very much for responding, I can do this method that you show me without any problem.
But it is not the one I need, in the previous version there is one called “Porto product category”, with which I can show all the products of the category that I indicate.
That is the one I need, because if I use the one you are suggesting, it makes a carousel but of the categories that I have in my store, not of the products of the category that I am indicating.
Hello, @mca200189,
You can show the products as well as the particular product category using the “Porto Posts Grid” element, Please edit the element and set the settings as listed below:
Content Source: Posts
Post Type: ProductsAnd set the particular product category ID in the “Terms ID” option and it should solve your issue: https://pasteboard.co/PL0eEHeFTEut.png
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thanks,
Hello, @Joaquim_,
Please navigate to Porto >> Theme Options >> WooCommerce >> Product Archives and set the “Products per page (shop products count)” from there as per your requirements, it should solve your issue.
Please refer to this screenshot: https://pasteboard.co/ILR2hqzeQuiu.png
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Hello i have installed business-consulting2 but when i am login as admin the revslider has an error Slider with alias home-business-consulting-2 not found. when i am logged out it works ok ! can you assist on this?
Hello, @kostasnik,
Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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After updating this plugin “Porto Theme – Functionality”, my site started to close. I received a warning that the plugin is causing critical damage to your site. I disabled the plugin with cpanel to open the site. I can now log in to the admin panel, but the site does not open. It keeps loading as a white screen. What should I do? Also, my site started to slow down a lot. Thanks for your help.
Hello, @pillowcenter,
Kindly disable the “Loading Overlay” by accessing Porto >> Theme Options >> General.
Afterward, ensure you update the theme to its latest version before proceeding to update the Porto Functionality plugin. Detailed instructions can be found in our theme documentation at: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
For reference, you can review the changelog here: https://www.portotheme.com/wordpress/porto/documentation/changelog/
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Hello again, I followed the steps but I couldn’t do it. If I send the information will you do it for me?
I need support! pls
Hello, @pillowcenter,
Ok sure, we will try, please share your site WP Admin URL and Credentials and also your site Cpanel URL and Login details so that we can have a look into it for you on your site and help you out.
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thank you so much! i did send
Hi, I sent the information. Did you see it? thank you.
Hello, @pillowcenter,
Well, I have updated the plugin for you on your site and your site is working fine now, please check back to your site now after clearing the browser cache.
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hello, is it possible to have a full screen menu on mobile?
Hello, @dauyeung,
In our theme there are two types of mobile menus that you can find in the Porto >> Theme Options >> Menu >> Mobile Menu: https://postimg.cc/8JBVrv26 the type “side navigation” is almost the full-screen menu that slides from the left or right depends what you choose from the settings. You can choose the side navigation from there I hope it will resolve your issue.
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Thank You for your pre-sales and after-sales support !! Have a great week !
Hello, @heavenabovegc,
You’re welcome! It’s been my pleasure assisting you. Wishing you a fantastic week ahead as well! If you have any more questions or need further assistance, feel free to reach out anytime.
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I have changed my site Demo with a full site editing demo in my existing site. Everything is running well. But products title don’t show full in Shop and Categories pages. Please visit the link https://sinin.com.bd/shop/
I want to show full title in Shop and Categories pages. Please let me know how to do this.
Thank your so much for your amazing theme.
Hello, @sinin,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
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It worked for me. Thank you so much. But now “Add to Cart” button is not in same line. Please see the screenshot. https://sinin.com.bd/wp-content/uploads/2024/04/Capture.jpg I want to show “Add to Cart” Button in same line.
Please let me know how to show this.
Hello, @sinin,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
height: 100px !important;
}
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I have added the social links in themes settings but they are not working. If it is a cache issue then it is a biggest problem in your template’s code which i have addressed many times. [CLOSED]
Managed it
Sound’s Good!!
That you have managed to solve the issue by yourself.
And hope it was not the cache issue.
Well Feel free to write back to us anytime, we are always here to help you.
Have a nice day.
Greetings, I want to update my version of the “port” theme from 6.3.3 to the latest version 7.0.10 clarifying that I am using a child theme. I would like to know if after acquiring the theme again you can help me in the update so as not to lose my site configuration because it has a lot of css code and other miscellaneous configurations. I bid you farewell in the hope of your prompt reply. Thanks a lot.
Hello, @reineccltda,
Here’s the recommended process for automatically updating your site:
1. Begin by taking a complete backup of your site to prevent any potential issues during the update process.
2. Deactivate all third-party plugins before proceeding with the Theme update.
3. Ensure you've backed up any custom code and remove it from the site prior to updating the Theme.
4. If you're using a Child Theme, activate the Parent Theme before initiating the update.
5. Clear all cache from your server and site. Afterward, clear your browser cache and thoroughly inspect your site for any changes.
6. Navigate to Appearance >> Themes and initiate the one-click automatic update for the Theme.
7. Proceed to Appearance >> Install Plugins and update any required or recommended plugins associated with the Theme, doing so one by one.
8. Once again, clear your browser cache and thoroughly review your site for any changes post-update.
9. Re-activate the Child Theme, if applicable.
10. Reactivate all third-party plugins one by one.Finally, after completing these steps, clear your browser cache once more and verify that your site is functioning as expected.
Regards, P-THEMES.
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