39369 comments found.
I am having an issue where menu is not displayed in the mobile view. It is enabled in the appearance / menu and mobile menu is selected, although still not displayed on mobile device.
And yes my support has expired but can’t afford to extend the license for this question, hope you understand.
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities,for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
I’ve seen your Real Estate
It is possible to have 2 different kind of users (Vendors and buyers) Login and dashboards out of the box? If not how can I add that feature? Thanks
Hi,
That’ll require a bit of custom work to implement and will likely require a market place Addon for WooCommerce.
As this area is not a support platform and is meant for pre-sale queries/generalities, for more info on this, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I’m using the circles info element in an Avada Website and it works fine.
As link area you can choose “Title” or “entire content area”. But I need to make the icons clickable (each icon should be an indivual link to another intern side).
Is it possible to do that and if yes, how can I make it?
It would be great if you could help me, because my client wants to have this.
Thanks in advance and best regards Nic
Hi,
I can see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, for your queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you, I will do that.
Not a problem. 
Greetings, we have identified a problem on our website. Currently, our customers are forced to repeatedly enter billing and shipping data every time they make a purchase. Could you help us point us to a solution with your theme so that this data is automatically uploaded after the first purchase? This would improve the user experience and avoid unnecessary repetition of the same information. ¡Thank you
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will guide you about this.
Click Here To Get Avada Support
Thank you. – Abbas
Hello. I have a huge problem with the mobile header. Sometimes it shows up, sometimes it doesn’t. Is it a known issue? Conflict with some plugins? We’ve tried to switch off the plugins and nothing happens.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, for some unknown reason, the forms I create aren’t working.
When I import a template, they work fine, but when I create them from scratch, they don’t.
These forms have hidden fields with conditional logic, and I only need them to store data in the database.
When I say “they don’t work”, I mean they don’t even show field alerts; it’s as if the submit button isn’t functioning.
Hello @apachecoferrer
We will need to take a closer look into why the form submit button isn’t working for you, this will require our team to log into the website and check your form setup, we suggest you to kindly open a support ticket so we can assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Pre-sale question. Can I use Avada theme on a subdomain? and create a staging environment? Will the licence for the primary website be terminated as a result?
Hello shanonq8
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
However for staging, you can definitely use the same license as far as your staging domain matches our pattern provided here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/#toc_Staging_Sites_and_Licensing
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello. Avada forms use Ajax to validate the form. How can I track the successful form submission event using jQuery in Google Tag Manager.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and our team will guide you about this.
Click Here To Get Avada Support
Thank you. – Abbas
Does Avada currently have any articles on how to set up conversions in Google Tag Manager?
Hi
This would depend on how the tags need to be implemented. Generally any tags that need to be added in the head of the site are added by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Codefields
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I have been adding blogs to my website, however the post date is wrong, its not showing the publishing date, it keep showing Jun 16, 2020 for some reason. Can you tellme what can i do to get the right date?
Thanks
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Can i able to use avada theme on my tow different website? with one time Purchase ?
Hi,
Avada is a one time purchase – good for use on a single website/project. You get free updates for life.
One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.
For more info on licensing, please see our post here.
Thank you. – Abbas
Hi, am unable to see my license in myavada account. Please support
Hello @reach2deep
If you are not seeing your license inside the my.avada.com dashboard, that could mean that you will need to add it manually once, you can do that following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there
As the message indicates in your screenshot, the purchase codes are registered within an account. Please contact our team directly here > https://avada.com/contact/ – so that we can get this sorted out for you.
Thank you, MB
Hi I have 2 questions please, First Can your product be reselled to other users ? If yes at what license (Regular or Extended), Second question is Can we set subscription plan for users ? Thanks
Hello @vathay1
Regarding the product licensing, you can read how Envato sets rule for it here => https://avada.com/documentation/avada-license-information/
Regarding subscription, you will need to use a plugin that offers something like that, Avada itself does not have any subscription model built in.
Thaks
-Ammar
Anmazing theme
Hello @AliA
We are glad to hear that you like our Avada Website Builder, if you need any assistance regarding the theme, do not hesitate to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hola… hice una instalación de wordpress con la licencia, pero al actualizar me pide volver a comprar, que solamente es para una instalación de wordpress, ¿Dónde puedo saber que sitio web tiene activada la licencia? Segundo…¿puedo elegir a que sitio web dejarle la licencia?
Hola,
Para ello, puede acceder a su cuenta de soporte en nuestro sitio web y navegar a la siguiente URL:
https://my.avada.com/licenses/Allí encontrarás el dominio donde está en uso cada código de compra respectivo. Captura de pantalla aquí → https://share.getcloudapp.com/5zubpq1m (puede pulsar el botón de actualización para actualizar esto o (icono de cadena) anular el registro para liberar ese código de compra y utilizarlo en otro dominio).
Para más información, consulte las preguntas más frecuentes aquí: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
I use ACF. I am just wondering how long it takes from when there is an ACF release to it being availble to update via Avada plugins? e.g. 6.2.10 is out today with a security update and it’s not available to update via Avada yet?
Hello @jwhawkes
We have already updated our servers and have released 6.2.10 version of ACF, kindly make sure that you are on the latest version of Avada and try to update ACF aswell, if you need any further assistance with this, open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, We have a Site built with Avada, Built by a team long ago. The Hosting company have discontinued older version of PHP and changed PHP 8.0 and above being the default version now, since then a page on the site is not working. Can you please guide us to resolve this. If Updating the Theme will help on this ?
Hi,
What version are you coming from? If it’s a very old version like 3.x or 4.x then a stepped update approach would be required.
https://avada.com/documentation/updating-avada-older-versions/Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
Do make a full site backup before updating.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
After attempting the above procedures to update the theme, Now the backend even crashed, couldn’t able to access wp admin, Tried contacting server support and their reply is attached on the Screenshot, as they are clearly saying this is an issue with the Theme, Can you please help us to fix the issue. Please check the screenshot of reply from the server support
https://prnt.sc/wHU-mroxGEVpHi,
We’d need to login and check your setup to investigate this further.
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi!
Is there a way to change off-canvas URL?
For example: from /#awb-oc__10834 to /#custom_name
Thanks!
Hello @Oschael
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Could you recommend the theme for the “NEWS” website?
Hello @StopsJeep
You can find a filter on the left of our prebuilt website page area here => https://avada.com/prebuilt-websites/
Try filtering for blog / magazine section in this case and you should be able to find some inspirations.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
A presale question. I’m sure I’m not the first one who asks it, but I can’t find the answer here. I’m going to buy Avada and build a website for my client. So first I install it on my hosting, register the theme, build the website, and then move that website to my client’s hosting. Will I have to re-reregister the theme or what shall I do?
Hello @iparbele
If you transfer the theme from one domain to another, this will surely require re-registration of your domain, which is very easily doable and can be managed inside my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you!
You are most welcome
Hi,
I’ve purchased Avada a while ago, and my website looks good on my end or if I’m logged in. If I view my website via Incognito or if someone else views it, a lot of my design doesn’t exist and it adds the basic Avada elements to my website such as ‘purchase Avada’ at the top of my page. It even links to the Avada item listing here from clicking my portfolio items.
Hi,
We’d like to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
