Hello @apachecoferrer

We will need to take a closer look into why the form submit button isn’t working for you, this will require our team to log into the website and check your form setup, we suggest you to kindly open a support ticket so we can assist you further.

Click Here to Get Avada Support

Thanks

-Ammar

Hello shanonq8

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular

However for staging, you can definitely use the same license as far as your staging domain matches our pattern provided here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/#toc_Staging_Sites_and_Licensing

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and our team will guide you about this.

Click Here To Get Avada Support

Thank you. – Abbas

Does Avada currently have any articles on how to set up conversions in Google Tag Manager?

Hi

This would depend on how the tags need to be implemented. Generally any tags that need to be added in the head of the site are added by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Codefields

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

Click Here To Get Avada Support

We look forward to helping you!

Thank you, Shaminder

Hi

It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder

Hi,

Avada is a one time purchase – good for use on a single website/project. You get free updates for life.

One license is required for each live/production website that you use Avada on. So e.g. if you need to use Avada on a second website than an additional license is required.

For more info on licensing, please see our post here.

Thank you. – Abbas

Hello @reach2deep

If you are not seeing your license inside the my.avada.com dashboard, that could mean that you will need to add it manually once, you can do that following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License

If you need further assistance with this, kindly open a support ticket and our team will get back to you further.

Click Here to Get Avada Support

Thanks

-Ammar

I tried Ammar, but its doesn’t work. https://ibb.co/LxXBrFs

Hi there

As the message indicates in your screenshot, the purchase codes are registered within an account. Please contact our team directly here > https://avada.com/contact/ – so that we can get this sorted out for you.

Thank you, MB

Hello @vathay1

Regarding the product licensing, you can read how Envato sets rule for it here => https://avada.com/documentation/avada-license-information/

Regarding subscription, you will need to use a plugin that offers something like that, Avada itself does not have any subscription model built in.

Thaks

-Ammar

Hello @AliA

We are glad to hear that you like our Avada Website Builder, if you need any assistance regarding the theme, do not hesitate to open a support ticket with our team further.

Click Here to Get Avada Support

Thanks

-Ammar

Hola,

Para ello, puede acceder a su cuenta de soporte en nuestro sitio web y navegar a la siguiente URL:

https://my.avada.com/licenses/

Allí encontrarás el dominio donde está en uso cada código de compra respectivo. Captura de pantalla aquí → https://share.getcloudapp.com/5zubpq1m (puede pulsar el botón de actualización para actualizar esto o (icono de cadena) anular el registro para liberar ese código de compra y utilizarlo en otro dominio).

Para más información, consulte las preguntas más frecuentes aquí: https://avada.com/documentation/avada-registration-and-licensing-faq/

Thank you. – Abbas

Hello @jwhawkes

We have already updated our servers and have released 6.2.10 version of ACF, kindly make sure that you are on the latest version of Avada and try to update ACF aswell, if you need any further assistance with this, open a support ticket and our team will follow up.

Click Here to Get Avada Support

Thanks

-Ammar

Hi,

What version are you coming from? If it’s a very old version like 3.x or 4.x then a stepped update approach would be required.

https://avada.com/documentation/updating-avada-older-versions/

Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/

Do make a full site backup before updating.

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

After attempting the above procedures to update the theme, Now the backend even crashed, couldn’t able to access wp admin, Tried contacting server support and their reply is attached on the Screenshot, as they are clearly saying this is an issue with the Theme, Can you please help us to fix the issue. Please check the screenshot of reply from the server support

https://prnt.sc/wHU-mroxGEVp

Hi,

We’d need to login and check your setup to investigate this further.

As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact

Thank you. – Abbas

Hello @Oschael

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here to Get Avada Support

Thanks

-Ammar

Hello @StopsJeep

You can find a filter on the left of our prebuilt website page area here => https://avada.com/prebuilt-websites/

Try filtering for blog / magazine section in this case and you should be able to find some inspirations.

If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @iparbele

If you transfer the theme from one domain to another, this will surely require re-registration of your domain, which is very easily doable and can be managed inside my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/

We will be happy for you to be a part of this Amazing Community!

Thanks

-Ammar

Thank you!

You are most welcome

Hi,

We’d like to take a look at your setup for this.

As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hi,

We do not have a native option for Disqus comments. If you’re seeing issues with a 3rd party plugin, please try an alternate plugin and if you still see issues as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

Hello @johnniek2

You can definitely ask them here, however I do see that you have a purchased badge so if you have Grandfathered support for any older license that you had bought, you should also be able to open a support ticket.

Click Here to Get Avada Support

Thanks

-Ammar

it states: Your support period has expired. To submit new support tickets, please renew support.but nevermind I have sent an email. just let me kknow if its possible to create menus on subpages that work like onepage menus with anchor tags to content? if yes how?

Hello @Johnniek2

Definitely possible to do so, we have a menu element already which can be used anywhere you want, you can even use it directly on page or combine it with the layout for inner pages and you can set your menu anchors wherever you want on the page, it should smoothly scroll to those anchors without any issues.

You can also use our one page text link element if you instead want to trigger the menu from a text or an image.

To learn more about this, kindly check out our documentation links I am adding below.

https://avada.com/documentation/one-page-menu-with-multi-page-links/ https://avada.com/documentation/menu-anchor-element/

Thanks

-Ammar

Hello @mohamedmosabar

Happy to hear that you are interested in Avada Website Builder, for the listing you will need to look for an additional 3rd party tool that offers the required listing features, you should be able to use ACF for this to create a custom post type in this case and give your users permission to create that specific post type, an example can be seen in our prebuilt website here => https://avada.website/real-estate/

In terms of your ecommerce requirement, that is something that will require a different plugin to entertain those as that will require some level of payment gateway depending on your exact requirement, the regular license should be enough for this.

Regarding the multi language, Avada surely is compatible with WPML and Polylang and can be translated into multiple languages without any issues, we have detailed documentation about how to setup both plugins.

We will be happy for you to be a part of this Amazing Community!.

Thanks

-Ammar

Hello @Kuminov

I am not entirely sure if this is a query, but we do not add any additional H2 or H3 tags, the content is purely designed by the customer and we have given complete freedom on what and what not to add on every single page, combined with the power of our layout builder, the Avada is 100% SEO ready.

If you need any further information on this, kindly open a support ticket and our team will get back to you further.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @ThemeFusion_Support already started

Hi,

Thanks for reaching out via the ticket system. You can continue the conversation there with our team now.

Thank you. – Abbas

Hello @send2omrani

Refunds are not manged via comments, we suggest you to open a support ticket with our team including your details and we will get back to you very soon.

Click Here to Get Avada Support

Thanks

-Ammar