6656 comments found.
Hello, the sliders for products and categories are suddenly stretched across the entire page. How can this happen? I use Elementor and haven’t changed anything. Thanks
Dear ExlibreZz-RW,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Very impressive and I’m very interested in buying. Can it be used to sell digital products?
Hello joed777,
Thank you for your interest in our theme!
Our theme support all woocommerce default product types included digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Feel free to ask if you have any other questions.
Warm Regards,
The 8Theme Team
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Hi guys, I’m really not a wp guy, is there any chance i can get a refund for this?
Hello,
Thank you for contacting us.
For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
We have support team that may help you with any questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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thank you for your replay. I never had a WordPress template before, is not ready to use, is slow, changes are not showing up and many more details that frustate me.
Before buying it I have asked if you had a preview for the admin panel and you asnwered to feel free to buy as you had a 7 days refund in place. Yuo can check commets here.
The admin panel is a wordpress, that require to sign up on many multiple plugins and is not something that i like. Plus I tried to make some changes to the demo and nothing is happening, nothing is changing, and i have no idea how to fix that.
So I bought it becuase you simply said to try it as you guys had a 7 days refund policy in place, the question is if i can have a refund please?
Hello, Gioarmi4night,
We’ve answered by email.
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The 8Theme Team
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Hi there, I’ve purchased the theme and had it set up on a staging environment on one domain, I am now and have tried to move the site to a new domain as the company have changed this – we have cloned it twice and tested on the new domain and both times the fonts, header settings etc are not working. Do you know why this is happening, please help thanks.
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have questions about full site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions. Please go to Theme Options and resave them, then clear the cache. Some of our customers use the Duplicator plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
Can we show portfolio items on woocommerce product page?
I will add portfolio item number 1 to the example product number one.
Is something like this possible?
Thanks
Hello, Sahinb,
Thank you for contacting us and for using XStore.
You can only use Portfolio element for content that was created using Elementor, for example – https://prnt.sc/NgW7Yy0oSyKf
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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thank you
I want categories in search results otherwise I want refund. Categories are important for search how why it’s not working
Hello, Ytmuz,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Submitted ticket
Hello, Ytmuz,
Ok. We would like to continue our conversation through the forum.
Warm Regards,
The 8Theme Team
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Hi Guys! I have 6 license for your theme but in 1 website the elementor make the admin site and the front end site very very slow, do you know something about that? Regards.
Hello, jeca120mx,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi , we changed our domain name, do you need to reset our license?
Hello, itwebmaster,
Thank you for contacting us and for using XStore.
For your convenience, we have comprehensive documentation available on this subject. We cordially invite you to consult our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that you will find this resource to be of assistance.
Warm regards,
The 8Theme Team.
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Hello, congratulations for the good work you did on the template, I have a small problem, I changed the logo, the header search engine and other things but it is not reflected and I already deleted the cache many times I discounted the Cloudflare CDN I don’t know what. do and nothing you change in the theme options updates. What I do?
Hello, Keengoo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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do I need Elementor Pro?
Hello, danutz78,
Thank you for contacting us and for using XStore.
We would like to inform you that all our demos were created without the use of the specified plugin. Pro Elements was used, which is available to you at no additional cost.
Warm Regards,
The 8Theme Team
Hey guys there is not login page for admin or user login? how i can i check the customer experience or admin panel
Hello, Gioarmi4night,
Thank you for your interest in our theme!
We regret to inform you that the option you are inquiring about is currently unavailable on our demos.
However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
Thank you guys. Does it come aswell with the backend code ? never used before a wordpress theme. Deos it have the admin panel?
Hello, Gioarmi4night,
We would like to inform you that knowledge of coding is not necessary to configure our theme. You can easily adjust all settings through the theme options. Please take a moment to view several tutorial videos on our channel at https://www.youtube.com/c/8theme/videos for guidance.
Warm Regards,
The 8Theme Team
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Hi,
We have issue adding the same product twice, we get “You cannot add another “%s” to your cart” error message
we checked the product: Limit purchases to 1 item per order is not enabled.
Thank You
Dear cloud-tech,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello, can i use this theme on 2 different pages? one for shop and other for regular page? Also does it have an option for translate so it automaticly translates webpage to visitor language?
Hello, Adnanb11,
Thank you for contacting us and for using XStore.
Please read our documentation https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi, I want to know if the theme support Divi ?
Hello,
Thank you for your attention to our theme!
Please be informed that all our demo content has been developed using WPBakery Page Builder and Elementor. We have not officially tested the Divi builder plugin with our theme; therefore, we are unable to provide a definitive answer regarding its compatibility at this time.
For your reference, here is a list of plugins that are included with the XStore theme: https://xstore.helpscoutdocs.com/article/36-included-plugins
Warm Regards,
The 8Theme Team
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Hi i recently purchased another theme license from you, so after setting up the website and some products, but when i visit the website using the mobile phone, the products cant add successfully, please advise me on how to fix this?Thanks
Hello, itwebmaster,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Just did as instructed and waiting for your prompt response hopefully. Thanks
Hello, itwebmaster,
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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Hi i am still waiting for your response please. Thanks
Hello, itwebmaster,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Kind Regards,
8theme team
Okay thanks i got helped. You guys rock!
I use CartFlows on the checkout page. The problem is that when I change the color of any part of the checkout page using Elementor, and then go to preview the changes, the changes don’t appear, and the original color stays the same!
I took several steps to identify the problem, including deactivating all plugins and checking the system requirements. None of this solved the problem. I even did something more radical. I deleted everything and redesigned the site from scratch, but unfortunately the problem persists. Interestingly, I used another topic and the problem completely disappeared. The problem only occurs when I use the XStore theme. I also cleared the cache. In short, I did it all.
Do you have a solution to the problem? I think the problem lies in the theme because everything works fine with the other themes.
Please support me.
Here is the website link: https://shopynet.org/Hello, Mousahassan,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Please note that support for 3rd-party plugins is not included, our team will try to help you, but all themes on the market can’t be compatible with all existing plugins.
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
I appreciate your quick response, but if I was the one who caused the problem, I will pay for support, but according to my research on the problem, the problem is related to the theme – because I tried other themes and the problem disappeared completely. If you provide support without paying, I will be happy. Otherwise, I think, unfortunately, he should just get rid of the theme
Dear, mousahassan,
Thank you for your response.
We need to spend time to determine the exact cause of the issue. As we do not provide free support, this helps us maintain the quality of our service. Please submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ , and our technical team will assist you.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
I have found a solution to the issue I was facing. The “Remove Query Strings From Static Resources” option is enabled by default, and this setting causes significant problems with the proper loading of static resources. This negatively affects the design elements and functionality of the site, especially when using plugins like CartFlows.
Therefore, I strongly recommend setting this option to disabled by default in future updates of the theme. The customization options are numerous and it is extremely challenging to pinpoint the issue among these many options. Keeping this option disabled will help avoid potential problems that users might encounter, thus maintaining the quality and ease of use of the theme.
Additionally, you might consider including a note in the theme documentation indicating that this option can cause compatibility issues with certain plugins like CartFlows and advising users to disable it if they face resource loading issues.
I appreciate your understanding and cooperation on this matter to ensure a better user experience.
Best regards,
Dear, mousahassan,
Thank you for sharing your solution with us. The information has been added to our documentation. We appreciate your cooperation.
Warm Regards,
The 8Theme Team
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Hi,
i am using the sticky header with your new approach of creating a header and there exists a bug.
When user is at the top of the site and opens the off-canvas Cart (XStore Cart Widget), then it is ok.
When the screen is not on the top (scrolling down so the sticky header is active), the sticky header overlaps the content inside the Cart.
You can check it here https://www.great-taste.de/, if you open the Cart and scroll down.
I am not using any extra CSS rule on them both.
Thanks
Hello, Klitsios,
Thank you for reaching out to us.
We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.
Otherwise, both elements may appear to be sticky https://prnt.sc/j8RS-9W56svb , but in reality, they will be on the same level, causing the card of the first container to be positioned underneath.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Kind Regards,
8theme team
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Hi again,
this approach worked for me:
“We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.”
Thanks!
Hello Klitsios,
You’re welcome!
Warm Regards,
The 8Theme Team
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Hi! When I try to go to setting of sales booster like the fake sale popup it doesn´t open, also when I try to deactivate another one, how can I fix it?
Hello, Kreatmedia,
Thank you for getting in touch with us.
Please ensure that you have cleared both your plugin and browser cache following the recent theme update. Should you encounter any issues thereafter, do not hesitate to contact us. You can reach us through the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Additionally, please provide temporary wp-admin access so that we can review your settings thoroughly.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Thanks! it worked
Hello, Kreatmedia,
You’re welcome!
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8theme team
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Hi, is there a way to add Adobe Fonts to the site?
Hello,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, Perfect theme! Thank you! Please let me know what to do, because all products categories aren’t showing in shop page (just disappear. Few days all works fine).
Thank you very much.
Hello, NarbutasT,
Thank you for getting in touch with us.
We are currently unable to access your website as it appears to be in maintenance mode.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Perfect, thank you 
Oh, my support are expired 
Can you just tell me where to find this bug
Now the maintenance mode is off
Hello, NarbutasT,
WooCommerce > Status > Tools > WooCommerce transients > Clear. Then go to Appearance > Widgets > make sure that Product Categories widget is added to Shop sidebar area.
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8theme team
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Thank you, product categories filter in widget show up, but product categories list is empty. Xstore product categories won’t show up at all
Hello,
Please verify the functionality by switching to the default WooCommerce theme, Storefront. Navigate to Appearance > Themes, then install and activate the Storefront theme. Should the issue continue to occur exclusively with our theme, kindly reach out to us via email at https://themeforest.net/user/8theme and provide URL + temporary wp-admin access for further assistance.
If the problem persists in the default theme as well, we recommend contacting WooCommerce support for additional help.
Kind Regards,
8theme team
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Perhaps it helps:
Uncaught Error: Call to undefined function etheme_get_option() in /home/u890663904/domains/wryedgedirect.com/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php:24
Hello,
Please review our most recent response at your earliest convenience.
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8theme team
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Wrote you an email
Thank you
Best support!!! Thank you very much!!!
Hello, NarbutasT,
You’re welcome!
Kind Regards,
8theme team
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