6662 comments found.
Why the popup search is italic? Picture: https://prnt.sc/wStBowy1rvLM How to make it normal?
Hello, tianxialuyalu,
Thank you for contacting us and for using XStore.
To address the issue you are experiencing, we kindly ask you to make the following adjustments:
1. Please modify the header on your website and adjust the settings of the search widget. Set the style to ‘normal’ and ensure to save the updates. For your reference, you can view the necessary changes here: (https://paste.pics/R7LDV)
Should the problem persist, we encourage you to initiate a discussion on our support forum at (https://www.8theme.com/forums/xstore-wordpress-support-forum/). Alternatively, you are welcome to contact us directly through the contact form available at (https://themeforest.net/user/8theme). Please include your site’s wp-admin access in the private content area of the topic so that we can assist you more effectively.
We strongly recommend taking a complete backup of your site before making any changes.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello Tianxialuyalu,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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No, I use this demo https://xstore.8theme.com/elementor2/sport/. Many button widgets are italic defaultly. Such as add to cart, It’s the theme issue. How to fix it into normal?
Hello Tianxialuyalu,
Thank you for contacting us and for using XStore.
On the demo we use custom CSS code to apply this style: transform: skewX(-10deg); for example – https://prnt.sc/DTDesD359heC
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello,
I am using the Elementor builder to create a single product template. I have added the upsells slider in this template. However, I am unable to find a way to hide the categories or the price in this slider.
Thank you!
Dear Chantalmonitrol,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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After the latest update of the theme and the core plugin, my website stopped working… I cannot even access wp admin. Is this supposed to happen?
Hello joliefolie,
If you do regular updates, there should not be any problem. Please make sure that you are using 9.3.13 version.
Also, enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, I’m using Aelia Currency Converter plugin with the theme and it works perfectly except for the product builder… when I specify a international price as ZERO, it correctly displays the message, how can I adjust so it hides the add to cart and variation dropdown form? Here is the code I am using:
add_filter( ‘woocommerce_get_price_html’, ‘njengah_price_free_zero_empty’, 9999, 2 );
function njengah_price_free_zero_empty( $price, $product ){
if ( ’’ === $product->get_price() || 0 == $product->get_price() ) {
$price = ‘ Not available in your currency ’;
}
return $price;
}
p.s. it works if i dont use the custom product builder…
Dear bradbrad,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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[helpme please.]
Hello, this message appears on both pages. Now that I have just updated Woocomerce to its latest version. In the theme did I edit the function.php to add custom content.
Dear jucapuna,
Thank you for contacting us and for using XStore.
Following the upcoming theme update, this message will be removed. While you await the update, please disregard this message as it will not affect the functionality of your website.
Please do not update WooCommerce before the theme update next time. Information about compatibility can be found in our changelog – https://xstore.8theme.com/update-history/
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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Unfortunately I already updated WooCommerce on the two sites in which I have a license with you.
what can I do now ?
Hello jucapuna,
We’ve released theme update, and would recommend you to update theme on your sites – https://xstore.helpscoutdocs.com/article/63-theme-update
Warm Regards,
The 8Theme Team
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In desktop view, when you click on wishlist or cart. An over pane menu pops up and you can see your items without leaving the page or having to load another page. I need to do this when it’s in mobile view, is this possible and if not, can you please add this in the next update. I shouldn’t be too time consuming and difficult.
Dear search-marketplace,
Thank you for reaching out to us.
The functionality of the off-canvas in your Mobile panel depends on the presence of an Account element in the mobile header. In its absence, the link from the Mobile panel will redirect users to the respective page. This is applicable to the Cart, Wishlist, Compare, and Account elements of the Mobile panel as well.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Should you have any suggestions for improvement to new theme versions, we warmly invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to efficiently review and address your concerns.
Warm Regards,
The 8Theme Team
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Hello, the sliders for products and categories are suddenly stretched across the entire page. How can this happen? I use Elementor and haven’t changed anything. Thanks
Dear ExlibreZz-RW,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Very impressive and I’m very interested in buying. Can it be used to sell digital products?
Hello joed777,
Thank you for your interest in our theme!
Our theme support all woocommerce default product types included digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Feel free to ask if you have any other questions.
Warm Regards,
The 8Theme Team
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Hi guys, I’m really not a wp guy, is there any chance i can get a refund for this?
Hello,
Thank you for contacting us.
For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy
We have support team that may help you with any questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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thank you for your replay. I never had a WordPress template before, is not ready to use, is slow, changes are not showing up and many more details that frustate me.
Before buying it I have asked if you had a preview for the admin panel and you asnwered to feel free to buy as you had a 7 days refund in place. Yuo can check commets here.
The admin panel is a wordpress, that require to sign up on many multiple plugins and is not something that i like. Plus I tried to make some changes to the demo and nothing is happening, nothing is changing, and i have no idea how to fix that.
So I bought it becuase you simply said to try it as you guys had a 7 days refund policy in place, the question is if i can have a refund please?
Hello, Gioarmi4night,
We’ve answered by email.
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The 8Theme Team
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Hi there, I’ve purchased the theme and had it set up on a staging environment on one domain, I am now and have tried to move the site to a new domain as the company have changed this – we have cloned it twice and tested on the new domain and both times the fonts, header settings etc are not working. Do you know why this is happening, please help thanks.
Hello,
Thank you for choosing XStore as your WooCommerce WordPress theme.
If you have questions about full site migration we would recommend contacting the hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions. Please go to Theme Options and resave them, then clear the cache. Some of our customers use the Duplicator plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hello,
Can we show portfolio items on woocommerce product page?
I will add portfolio item number 1 to the example product number one.
Is something like this possible?
Thanks
Hello, Sahinb,
Thank you for contacting us and for using XStore.
You can only use Portfolio element for content that was created using Elementor, for example – https://prnt.sc/NgW7Yy0oSyKf
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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thank you
I want categories in search results otherwise I want refund. Categories are important for search how why it’s not working
Hello, Ytmuz,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Submitted ticket
Hello, Ytmuz,
Ok. We would like to continue our conversation through the forum.
Warm Regards,
The 8Theme Team
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Hi Guys! I have 6 license for your theme but in 1 website the elementor make the admin site and the front end site very very slow, do you know something about that? Regards.
Hello, jeca120mx,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi , we changed our domain name, do you need to reset our license?
Hello, itwebmaster,
Thank you for contacting us and for using XStore.
For your convenience, we have comprehensive documentation available on this subject. We cordially invite you to consult our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that you will find this resource to be of assistance.
Warm regards,
The 8Theme Team.
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Hello, congratulations for the good work you did on the template, I have a small problem, I changed the logo, the header search engine and other things but it is not reflected and I already deleted the cache many times I discounted the Cloudflare CDN I don’t know what. do and nothing you change in the theme options updates. What I do?
Hello, Keengoo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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do I need Elementor Pro?
Hello, danutz78,
Thank you for contacting us and for using XStore.
We would like to inform you that all our demos were created without the use of the specified plugin. Pro Elements was used, which is available to you at no additional cost.
Warm Regards,
The 8Theme Team
Hey guys there is not login page for admin or user login? how i can i check the customer experience or admin panel
Hello, Gioarmi4night,
Thank you for your interest in our theme!
We regret to inform you that the option you are inquiring about is currently unavailable on our demos.
However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
Thank you guys. Does it come aswell with the backend code ? never used before a wordpress theme. Deos it have the admin panel?
Hello, Gioarmi4night,
We would like to inform you that knowledge of coding is not necessary to configure our theme. You can easily adjust all settings through the theme options. Please take a moment to view several tutorial videos on our channel at https://www.youtube.com/c/8theme/videos for guidance.
Warm Regards,
The 8Theme Team
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Hi,
We have issue adding the same product twice, we get “You cannot add another “%s” to your cart” error message
we checked the product: Limit purchases to 1 item per order is not enabled.
Thank You
Dear cloud-tech,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello, can i use this theme on 2 different pages? one for shop and other for regular page? Also does it have an option for translate so it automaticly translates webpage to visitor language?
Hello, Adnanb11,
Thank you for contacting us and for using XStore.
Please read our documentation https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi, I want to know if the theme support Divi ?
Hello,
Thank you for your attention to our theme!
Please be informed that all our demo content has been developed using WPBakery Page Builder and Elementor. We have not officially tested the Divi builder plugin with our theme; therefore, we are unable to provide a definitive answer regarding its compatibility at this time.
For your reference, here is a list of plugins that are included with the XStore theme: https://xstore.helpscoutdocs.com/article/36-included-plugins
Warm Regards,
The 8Theme Team
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