6627 comments found.
do I need Elementor Pro?
Hello, danutz78,
Thank you for contacting us and for using XStore.
We would like to inform you that all our demos were created without the use of the specified plugin. Pro Elements was used, which is available to you at no additional cost.
Warm Regards,
The 8Theme Team
Hey guys there is not login page for admin or user login? how i can i check the customer experience or admin panel
Hello, Gioarmi4night,
Thank you for your interest in our theme!
We regret to inform you that the option you are inquiring about is currently unavailable on our demos.
However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
Thank you guys. Does it come aswell with the backend code ? never used before a wordpress theme. Deos it have the admin panel?
Hello, Gioarmi4night,
We would like to inform you that knowledge of coding is not necessary to configure our theme. You can easily adjust all settings through the theme options. Please take a moment to view several tutorial videos on our channel at https://www.youtube.com/c/8theme/videos for guidance.
Warm Regards,
The 8Theme Team
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Hi,
We have issue adding the same product twice, we get “You cannot add another “%s” to your cart” error message
we checked the product: Limit purchases to 1 item per order is not enabled.
Thank You
Dear cloud-tech,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello, can i use this theme on 2 different pages? one for shop and other for regular page? Also does it have an option for translate so it automaticly translates webpage to visitor language?
Hello, Adnanb11,
Thank you for contacting us and for using XStore.
Please read our documentation https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Hi, I want to know if the theme support Divi ?
Hello,
Thank you for your attention to our theme!
Please be informed that all our demo content has been developed using WPBakery Page Builder and Elementor. We have not officially tested the Divi builder plugin with our theme; therefore, we are unable to provide a definitive answer regarding its compatibility at this time.
For your reference, here is a list of plugins that are included with the XStore theme: https://xstore.helpscoutdocs.com/article/36-included-plugins
Warm Regards,
The 8Theme Team
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Hi i recently purchased another theme license from you, so after setting up the website and some products, but when i visit the website using the mobile phone, the products cant add successfully, please advise me on how to fix this?Thanks
Hello, itwebmaster,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Just did as instructed and waiting for your prompt response hopefully. Thanks
Hello, itwebmaster,
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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Hi i am still waiting for your response please. Thanks
Hello, itwebmaster,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Kind Regards,
8theme team
Okay thanks i got helped. You guys rock!
I use CartFlows on the checkout page. The problem is that when I change the color of any part of the checkout page using Elementor, and then go to preview the changes, the changes don’t appear, and the original color stays the same!
I took several steps to identify the problem, including deactivating all plugins and checking the system requirements. None of this solved the problem. I even did something more radical. I deleted everything and redesigned the site from scratch, but unfortunately the problem persists. Interestingly, I used another topic and the problem completely disappeared. The problem only occurs when I use the XStore theme. I also cleared the cache. In short, I did it all.
Do you have a solution to the problem? I think the problem lies in the theme because everything works fine with the other themes.
Please support me.
Here is the website link: https://shopynet.org/Hello, Mousahassan,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Please note that support for 3rd-party plugins is not included, our team will try to help you, but all themes on the market can’t be compatible with all existing plugins.
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
I appreciate your quick response, but if I was the one who caused the problem, I will pay for support, but according to my research on the problem, the problem is related to the theme – because I tried other themes and the problem disappeared completely. If you provide support without paying, I will be happy. Otherwise, I think, unfortunately, he should just get rid of the theme
Dear, mousahassan,
Thank you for your response.
We need to spend time to determine the exact cause of the issue. As we do not provide free support, this helps us maintain the quality of our service. Please submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ , and our technical team will assist you.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
I have found a solution to the issue I was facing. The “Remove Query Strings From Static Resources” option is enabled by default, and this setting causes significant problems with the proper loading of static resources. This negatively affects the design elements and functionality of the site, especially when using plugins like CartFlows.
Therefore, I strongly recommend setting this option to disabled by default in future updates of the theme. The customization options are numerous and it is extremely challenging to pinpoint the issue among these many options. Keeping this option disabled will help avoid potential problems that users might encounter, thus maintaining the quality and ease of use of the theme.
Additionally, you might consider including a note in the theme documentation indicating that this option can cause compatibility issues with certain plugins like CartFlows and advising users to disable it if they face resource loading issues.
I appreciate your understanding and cooperation on this matter to ensure a better user experience.
Best regards,
Dear, mousahassan,
Thank you for sharing your solution with us. The information has been added to our documentation. We appreciate your cooperation.
Warm Regards,
The 8Theme Team
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Hi,
i am using the sticky header with your new approach of creating a header and there exists a bug.
When user is at the top of the site and opens the off-canvas Cart (XStore Cart Widget), then it is ok.
When the screen is not on the top (scrolling down so the sticky header is active), the sticky header overlaps the content inside the Cart.
You can check it here https://www.great-taste.de/, if you open the Cart and scroll down.
I am not using any extra CSS rule on them both.
Thanks
Hello, Klitsios,
Thank you for reaching out to us.
We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.
Otherwise, both elements may appear to be sticky https://prnt.sc/j8RS-9W56svb , but in reality, they will be on the same level, causing the card of the first container to be positioned underneath.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Kind Regards,
8theme team
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Hi again,
this approach worked for me:
“We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.”
Thanks!
Hello Klitsios,
You’re welcome!
Warm Regards,
The 8Theme Team
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Hi! When I try to go to setting of sales booster like the fake sale popup it doesn´t open, also when I try to deactivate another one, how can I fix it?
Hello, Kreatmedia,
Thank you for getting in touch with us.
Please ensure that you have cleared both your plugin and browser cache following the recent theme update. Should you encounter any issues thereafter, do not hesitate to contact us. You can reach us through the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Additionally, please provide temporary wp-admin access so that we can review your settings thoroughly.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Thanks! it worked
Hello, Kreatmedia,
You’re welcome!
Kind Regards,
8theme team
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Hi, is there a way to add Adobe Fonts to the site?
Hello,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, Perfect theme! Thank you! Please let me know what to do, because all products categories aren’t showing in shop page (just disappear. Few days all works fine).
Thank you very much.
Hello, NarbutasT,
Thank you for getting in touch with us.
We are currently unable to access your website as it appears to be in maintenance mode.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Perfect, thank you 
Oh, my support are expired 
Can you just tell me where to find this bug
Now the maintenance mode is off
Hello, NarbutasT,
WooCommerce > Status > Tools > WooCommerce transients > Clear. Then go to Appearance > Widgets > make sure that Product Categories widget is added to Shop sidebar area.
Kind Regards,
8theme team
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Thank you, product categories filter in widget show up, but product categories list is empty. Xstore product categories won’t show up at all
Hello,
Please verify the functionality by switching to the default WooCommerce theme, Storefront. Navigate to Appearance > Themes, then install and activate the Storefront theme. Should the issue continue to occur exclusively with our theme, kindly reach out to us via email at https://themeforest.net/user/8theme and provide URL + temporary wp-admin access for further assistance.
If the problem persists in the default theme as well, we recommend contacting WooCommerce support for additional help.
Kind Regards,
8theme team
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Perhaps it helps:
Uncaught Error: Call to undefined function etheme_get_option() in /home/u890663904/domains/wryedgedirect.com/public_html/wp-content/themes/xstore/woocommerce/cart/mini-cart.php:24
Hello,
Please review our most recent response at your earliest convenience.
Kind Regards,
8theme team
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Wrote you an email
Thank you
Best support!!! Thank you very much!!!
Hello, NarbutasT,
You’re welcome!
Kind Regards,
8theme team
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Hi I have breadcrumbs on top left side of shop page and single product page overlapping my menu and I cant find anywhere option to disable the breadcrumbs.
Hello, Megcata,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
In case you are using XStore Builders via Elementor https://xstore.helpscoutdocs.com/category/182-xstore-builders , edit templated and delete the Breadcrumbs widget.
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8theme team
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Why can’t I find and install the “home banner” during the import phase from WPBakery themes? Doesn’t appear on the list? Can you help me?
https://prnt.sc/CigpBNqJ0LurHello, Ressamendy,
Thank you for getting in touch with us.
Please read this thread https://www.8theme.com/topic/missing-home-banners-theme-on-import-demo-page/ Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, is it compatible with B2Bking Plugin?
Hello, Bhamramuzik,
Thank you for getting in touch with us.
We would like to inform you that our theme has not been directly tested with the plugin you mentioned. Should you encounter any compatibility issues, please do not hesitate to contact our support team via our support forum. We are committed to assisting you in resolving any issues, or alternatively, we will provide you with a refund.
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8theme team
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My sidebar is showing no product categories, on the categories menu too it’s empty, breadcrumbs working fine , it was working fine for the past months , i did no change on the website.
how do i fix that ?
Dear ouamrane_samy,
Thank you for using XStore theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
I bought to licenses. On both website the site works super slow. I don’t know why, but I am planning to switch template soon. As I don’t have it with other websites. It feels this is really the case due to the Xstore theme. Anyone else having this issue and experience too?
Hello, Michielh,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello team, I only have 1 question before purchasing. Is it possible to have mega menu in mobile or is this only for laptop/tablet devices and mobile has simple menu not mega menu? Thanks the theme looks great.
Hello, Gymstorem,
Thank you for getting in touch with us.
Menu with sub-items can be on mobile, for example – https://prnt.sc/4kUY3BH3eoSH
If you have any additional questions or concerns, please do not hesitate to reach out to us via the contact form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
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Hi, when adding a new header, the header is above the content.
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
It appears that you need to disable the Overlap option – https://xstore.helpscoutdocs.com/article/212-new-xstore-header-builder-with-elementor#eatures-gwnX12
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8theme team
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When adding a new page or post, the backend xstore options like below: https://prnt.sc/kAiqMJxe9nXD Why?
Hello, Tianxialuyalu,
Thank you for getting in touch with us.
Save the page/post and reload your browser tab window, it will be fixed.
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8theme team
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Hello, 4nodestechnologies,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum and provide URL of your site, as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, add to cart and buy now buttons disappeared on single product page
Hello, Megcata,
Thank you for contacting us and for using XStore.
We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.
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8theme team
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thank you
