16504 comments found.
more than 3 weeks without a reply, ridiculous!
Hi, I checked your tickets and they have been answered, please update it if there is an unanswered ticket, it will be answered soon.
Best regards,
I would love to purchase this theme. But I have one query before I buy it. I will be able to use all the images shown in the demo site?
Hi,
please note that the media assets may be copyrighted and do not include under the GPL license. When importing a template, you also receive a notification about this.
Best regards,
Thank you for your reply.
So I need to purchase those images shown in your demo site if I want to use in my website, am I correct?
Yes,
Feel free to ask anything else you need.
Regards,
I have a problem with huge bfi_thumb size. I can’t find the solution on the support forum. I am using jupiter 6 Can you tell me if jupiter 6 handles image sizes? Because if yes, then I think I can safely delete the directory. Also at the same time set image sizes in WP settings/ Media to 0, to stop preventing new ones. But that will be safe only if Jupiter 6 handles image sizes. Thank you for help. Any thoughts on the procedure would be appreciated. Thank you.
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Dumb question: it is possible to use WP Bakery with Jupiter X (Version 4)? I love what Jupiter X can do, but I find Elementor very difficult.
Hi, Yes, you can use it, but we don’t recommend it because it might cause problems in the future, Jupiter X theme is more compatible with Elementor.
Best regards,
Buen theme! Completo y perfectamente compatible con Elementor.
¡Gracias! Nos alegra saber que te ha gustado ¡Esperamos que te sea de mucha utilidad!
Hello, the theme is nice, very easy to use, but I stumbled upon an issue that’s driving me crazy: I am using Advanced Menu in the header, but the submenus are not showing on the front end. I see them submenu (on hover) in Elementor canvas, but nothing on live page. Also dropdown mobile menu is not showing. Again, it’s looking fine on the Elementor editing canvas. I googled, tried to add 99 Z-index property, but still nothing. Please, do you have any advice? Thank you.
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Does this theme support the translatepress plugin?
Hey guys! I’m not sure if it’s me who cannot see where it is or if the option, I’m looking for is still currently neglected…
Compared to Elementor Pro Mega Menu’s options, in Jupiter X Advanced Menu, there’s no option to move the menu icon to TOP position, so the icon is above the menu text label; By default, the icon is set to the LEFT of the text.
I try to demonstrate the disparity below https://imgur.com/a/rIvn8DC
As you can see, in Elementor Pro’s Mega Menu icon setting, there’s an obvious way to move the icon left, right, top and bottom.
Please, let me know if the option is there already and I keep missing it or it is something that’ll be added soon to Jupiter X.
Thanks!
Hi, The image in the link you sent does not load.
I suggest creating a new ticket on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/ .
Thanks.
Hello,
I’ve noticed that many of your themes are breaking. The elements in many themes are very off. https://jupiterx.artbees.net/covid-19/ Check header menu, footer, The Last Situation section https://jupiterx.artbees.net/magazine/ Popular Posts section, https://jupiterx.artbees.net/magazine/home-featured-v1/ the carousel arrowsRequest if you can please fix all issues as I am unable to show the theme to my client for purchasing it.
Hi,
Thank you for reporting these issues, I have informed the technical team.
Best regards,
Hi, i want to buy the Winery template. Can you confirm I can edit it with Elementor right?
Hi,
I’m so happy to hear that you liked one of the Jupiter X theme demos. Just to let you know, you can definitely edit it with Elementor since this demo was created using Elementor.
Demo Link: https://jupiterx.artbees.net/winery/
Feel free to ask anything else you need.
Best regards,
Maybe I’ll change my review, support is taking too long and I want to start changing my staging to live but still have lots of pending issues!
Hi Ricardo,
You have a lot of support tickets, most of them have been answered, the rest are under review and will be answered soon.
We’re currently facing an unprecedented influx of support requests, and we greatly appreciate your patience and understanding.
Best regards,
I understand, but please I have 13 open tickets, and no answers from 5 days ago. I have a site to launch… Thank you
Good morning, a question, I am configuring the view of my product through customize Jupiter/wordpress, but in the Ecommerce section I do not see any option to activate the breadcumbs in the navigation of my store, I cannot find that configuration, if it brings it or some modification has to be made. Thank you
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello.
I am trying to update a friend’s website which I helped putting together in 2015. I realize that is a long time ago, but still, hear me out please.
Back then, it was Jupiter v4 and you apparently used a different building mechanism than the one you use now. So, my problem is this:
When I simply try to update the theme to Jupiter v6, the website crashes entirely giving me a fatal error, probably due to the ‘Jupiter Core’ plugin (when it’s deactivated, the website doesn’t crash). As a matter of fact, I can’t update any of the website’s pages either, even when running the old v4…
So, I was wondering if you could give me a heads up on if there is anything salvageable in a situation like this, or if I would have to rebuild the whole website from scratch.
Note: I am more than willing to renew the support if this is a fixable situation. Since I would be redirecting this payment to my friend and he does not speak a word of english, I would need to justify expenses. That’s why it would be greatly appreciated if we knew we had a chance of getting the old website to run on the updated theme in advance.
Thank you so much for your time and attention. I’ll be looking forward to hearing from you.
Hi,
Could you please take a look at the list of plugins and see if there’s one called Raven? If it’s there, could you kindly disable and delete it?
https://help.jupiterx.com/article/436-understanding-the-raven-plugin-legacyPlease create a support ticket (even if your support license has expired, you can create a ticket).
access the link here: https://my.artbees.net/support/
Best regards,
Why were the JetEngine and ACF Pro plugins removed? It was the best to be able to create dynamic pages.
Hi,
You can access these plugins through the link below and download and install them:
https://my.artbees.net/downloads/Best regards,
Hello i bought the theme some time ago and it work really fine, but now when i update it broke my site, of course the support trial ended but i cant find a solution on your support site.
Hi,
Please create a support ticket (even if your support license has expired, you can create a ticket).
access the link here: https://my.artbees.net/support/
Best regards,
Hi I do not want to use Elementor at all. What other page builder options do I have with your theme.
Hi,
You can use other page builders, but Jupiter X is most compatible with Elementor.
Best regards,
How to import the sign in and sign up page demo? https://jupiterx.com/sign-in-digital-product https://jupiterx.com/sign-up-digital-product
Hi,
These links you sent are not demos, but they may be similar in demos Please check the list of demos and find similar demos
https://jupiterx.com/prebuilt-websitesYou can also ask for help from support.
Best regards,
WHY is the backend sooooo slow????? I use this theme mainly for Woocommerce, so you really shouldn’t sell it as Woocommerce-friendly when it’s slow for it.
Hi,
The theme does not have a speed problem, various factors may affect the speed of your site, such as the interference of plugins, the number of plugins, the type of hosting provider, site resources and many other things.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Raven was deleted a long time ago, however many of the demos still use Raven elements. If I delete something and it came from Raven, it seems I can’t get it back. Have you considered deleting the obsolete templates so people don’t use those?
Hi,
In modern version of Jupiter X theme, the Raven plugin was deprecated and its functionalities merged into the Jupiter X Core plugin. This strategic consolidation was aimed at simplifying the user experience by reducing the number of plugins needed to achieve advanced design capabilities. Jupiter X Core now serves as the single, comprehensive toolkit for building and customizing your Jupiter X theme-based website, incorporating all the features previously provided by Raven.
Please read the article below:
https://help.jupiterx.com/article/436-understanding-the-raven-plugin-legacyIf you are worried that there might be a problem with your site after removing the Raven plugin, I suggest that you first make a full backup of your site, then create a support ticket so that the support team can do it for you.
You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi.,
Recently we purchased your theme . Unfortunately we are facing the Security risk on the plugin “Jupiter X Core” – https://prnt.sc/mJx4FjmgecKm . Let me know what we have to do in this status ASAP!!
Thank you.
Hi,
Is it related to file upload in widget form?
Best regards
Hi.,
Thank you for your reply .
No , we are using WPEngine server . In that user portal page it reports that the plugin contains vulnerability .
Ref :https://prnt.sc/mJx4FjmgecKm
So we don’t have an idea which function causes the issue . But the report says File Download / Upload function will cause the vulnerability . So can you please help us to fix the issue ASAP!!
Thank you.
Hi, Thank you,
I reported this problem to the technical team. I suggest that you create a support ticket in this case so that you can send it if the technical team requests access to the site.
You can access the link here: https://my.artbees.net/support/. Best regards,
