26685 comments found.
I’m having a problem logging into your site. Is there a way I can get someone to help?
Hello,
Thank you for reaching us!
Could you please let us know what kind of problems are you experiencing? Are you getting some error messages when you try to login?
Please try clearing your browser cache and try to login once more here. You can also try to login from a different browser or an incognito window.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve cleared the browser cache, I’m using a saved version of my user/pass, not email, and it says password is incorrect. I then use the same username in forgot password and there is no email being sent to my email but I get a conformation message. If I use the Google sign in, it works but my product isn’t there. Since I use 2 emails, I tried both emails and only one works. It has _google at the end of my profile name but my product isn’t connected to it.
In other words my original login seems to be disconnected from my email that I registered with and that login is what I connected my account to.
Hi,
Please contact us through this email, include your email and username, and we will check if it’s verified.
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It will show only if you’ve already submitted a ticket for it.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to have a different logo on the homepage than on all the inner pages?
Hello,
This can be achieved only if you select “light” or “dark” header option for the homepage and set different logo for “light” or “dark” header.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have register a regular license on my domain name. Now I change my domain name for my company and I deregister it. Can I use the same license on my new domain name?
Hello,
Thank you for reaching us!
In case you’ve used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. So, in this case you can use the license on your new domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thanks a lot!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
no have admin demo ?
Hello,
Thank you for reaching us!
Unfortunately trial periods or testing environments are not available as an options. For a more detailed overview of theme’s backend options please check the video tutorials in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Apparently, there’s an security update for Slider Revolution due to a XSS vulnerability – please refer to https://patchstack.com/database/vulnerability/revslider/wordpress-slider-revolution-plugin-6-7-11-cross-site-scripting-xss-vulnerability
The version currently being distributed with the latest version of Bridge (30.5) is version 6.7.10.
Can the theme please be updated with the latest version of the plugin – 6.7.12?
Please don’t ask me to submit a support ticket for the latest version because I’m not paying $50USD to renew my support to report an issue that is your responsibility to keep on top of.
Hello,
Thank you for reaching us!
There is no need to extend support in case you need latest version of any bundled plugin.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So many great themes – is this only available per domain? Would love to be able to install some of the themes on multiple domains within our agency
Hello,
Thank you for reaching us!
Please understand that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. Unfortunately, there is no multi-site license option.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am trying to create the Vertical Full Screen Slider like the one you have demonstrated on this demo page – https://bridgelanding.qodeinteractive.com/elements/vertical-full-screen-slider/
But I am not finding which widget / element to use for this. I also searched your entire YouTube channel but did not find any video on creating this Vertical Slider.
Can you please refer me to a video or document which shows how to create this vertical slider?
Hello,
Thank you for reaching us!
This is created using the Full Screen Sections Template. For more detailed instructions please check the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m using this Demo 305.
I tried everything, i cant even change the colours, size and font of this main page? Please help…..it’s extremely confusing
https://bridge305.qodeinteractive.com/?_gl=1%2Am2or00%2A_gcl_au%2AMTQ3MjY4ODg1LjE3MTU1NzQ4NjY.&_ga=2.187009455.684032333.1717145118-628311850.1716890090Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link as well as our video tutorials here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need to de register a Bridge license that was purchased in 2017 – I no longer have access to the domain that it is registered to. I want to use the license on a new development project. Thank you.
Hello,
You can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
good morning, I just installed the theme and it comes with the revslider out of date.
There is a new version (6.7.12) of Slider Revolution available
can you tell me how to solve this?
thanks
Hello,
Thank you for reaching us!
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I installed a demo with a * on the right header, however I dont know where should I change the content and the color. it is on widgets? where?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the video tutorial in this link as well as the theme documentation here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I was updated my php setting in cpanl, but my wordpress bridge theme shows system info is not same as my system info,and I can not import other template anymore, do you know why?
Hello,
It could be that the master server values are different. You can also try with XML demo import which is lighter and it is explained here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My client has purchased this Bridge theme and we are now designing the website for them on this theme. I am using the Slider Revolution which comes with this theme.
When I try to import any slider template in Slider Revolution, it asks me to either enter the license key OR buy the license for Slider Revolution.
What I understand from the product detail page of Bridge theme, it is mentioned “Slider Revolution Responsive WordPress Plugin ($109 value) included free”.
So, I assume that the PRO use of this Slider Revolution is included in the theme purchase. Right? So, can you please tell me how to activate the PRO license of Slider Revolution?
I have already activated the theme using the purchase code. But that same purchase code is not working for activating Slider Revolution license.
Please help.
Thanks
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
In the case of Revolution Slider, premium features do require a direct purchase of the plugin – and one of those premium features is Templates. However, you can use many pre-made slider templates which are included with the theme and you can find more info on how to import them here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Does the theme support JS to update mini-cart widget ?
Hello,
Thank you for reaching us!
The dropdown cart gets updated when product is added to the cart without refreshing the page (if this is what you are referring to). You can test the cart in this demo here.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, does the theme support LsCache ? The mini cart in the menu isn’t updated and remain cached empty, I try to add : RewriteRule .* – [E=Cache-Vary:woocommerce_cart_hash] in the htaccess and also woocommerce_items_in_cart in the exclusion of the plugin but doesn’t work and the cart remain empty
We haven’t tested the theme with cache plugins, however, most of the users use cache plugins without any issues.
On our live demo and on our local installation the dropdown cart is updated automatically once “Add to Cart” button is clicked on product. If you are experiencing different behavior on your installation, please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is there any way to solve this bug without paying 50$ for support extension ? we’ve just put the website online and discover this bug …
Hi,
Please understand that we couldn’t reproduce this on our local installation or live demo.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
This could also be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins (Bridge Core, WPBakery or Elementor, WooCommerce…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve just tried, same issue, OFC I Can’t disable all plugin cause I need LsCache to reproduce this issue so I kept the ones that you’ve listed + LsCache and the issue is still there
is it at least possible to install a 2nd website on a subdomain with the same license ? Like test.mydomain.com so I could try on a clean install ?
Hi,
Please contact us through this email, include your purchase code, full url of your main domain and full url of your staging domain, and our support agents will add it as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when updating theme i get a fatal php error
[27-May-2024 11:17:32 UTC] PHP Fatal error: Uncaught Error: Call to undefined function bridge_qode_add_admin_section_subtitle() in /home/customer/www/public_html/wp-content/themes/bridge/framework/modules/performance/options-map/map.php:87
will there be an update for that? Any other suggstions?
Hello,
We couldn’t reproduce this on our end.
When updating theme and bundled plugins we recommend following steps covered in the video from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. We also recommend updating via FTP.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m here again waiting for your support its been 4days, I found some issues on real estate theme, I really need to fix it. Please kindly reply to my ticket
regards, k
Hello,
Please understand that our average response time is around 24 hours on workdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I purchased one license for this theme and have never gotten a site off the ground with it. I am once again trying to use it but when I enter my product code, it says it is already in use for another domain. I have no idea what domain that would be since I do not currently have any active hosting. Can you please help me identify what domain it is?
Hello,
Thank you for reaching us!
Your purchase code was registered on a domain where the theme is no longer in use. We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buen día me esta saliendo el siguiente error en mi sitio Warning: A non-numeric value encountered
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I write also here as on Support Center I don’t receive answer. I need to custom my portfolio page, but in the admin portfolio List options I find only text style customization and no way to custom its template or other. Can you please tell me or send me the instruction to custom my Portfolio List page?
https://stefaniacosma.com/dev/giovannirosina/What I need to achieve is:
1) I want Categories Filters on the top, such as in here: https://www.piustudi.eu/our-works/residenziale/ Can you please tell me the steps and instructions I have to follow to achieve it?
2) Is it possible to display a video in place of the preview image, only on 2 or 3 portfolio previews?
I wait for your support, thank you
Sorry I understand you are busy but I’ve sent you a request more 21 hours ago without answer, I need your support please
HI there,
Thanks for writing in! We do see that your request has been assigned and it will be answered as soon as possible. Do understand that our response time is within 24h and it will be responded in this timeframe.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you send me a list by email of my purchase codes and which domain they are registered against? I have purchased the theme 19 times, but some websites are probably not used any more. I can’t find this in my QodeInteractive support account, and don’t seem to be able to request support with this, without active support. Thanks, Nicola
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
