26685 comments found.
Hi there, do you know why the included WP Bakery plugin is not updating? My theme is registered.
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, we as the theme authors will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme. However, in case you need immediate update of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much
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qode-news is incompatible with elementor
Hello,
The Qode News plugins is compatible with Elementor. There are several demos which are created using Qode News plugin and Elementor.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, which demo is suitable for insurance agency?
Hello,
Thank you for reaching us!
You can perhaps check demos in the links below:
https://bridge255.qodeinteractive.com/ https://bridge6.qodeinteractive.com/ https://bridge84.qodeinteractive.com/
Do note that all of the demos are customizable and once you import our demo content you will get all the pages and settings which you can adjust to your needs. So, even if the demo is not exactly for insurance agency, you can edit text, images, layout and more to adjust it.
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thanks a lot
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hello i did a manual theme update with my c panel … 6 months ago … why does on the backend of my wordpress website say version 1.0.0 …. why is that
Hello,
Are you perhaps using Bridge Child theme? The child theme should be version 1.0 even after update.
When updating Bridge theme and bundled plugins we recommend following instructions from the video tutorial in this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is also important to update Bridge Core plugin which will be listed there.
Once the theme and plugins are updated please navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am unable to Edit any page with Elementor, whenever I want to do so, it takes me to 404 page. Its weird and beyond my imagination. My development process is blocked due to it.
Hello,
Thank you for reaching us!
Please try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
There is an issue with WPBakery that is breaking layouts. Can you push out an update for your theme with the latest version of the plugin which is 7.7.1? Thanks.
Hello,
Thank you for reaching us!
This WPBakery version will be included with the theme once the WPBakery plugin authors upload it on ThemeForest.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Looks like the WP Bakery authors updated the plugin to 7.7.1 on ThemeForest. Can you go ahead and release an update with that new version of the plugin? Thanks.
Hi,
The theme will be updated soon. In case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have Bridge Core Version 3.1.9 and Bridge Version: 30.5.1 but at my hosting provider at WordPress Vulnerabilities has WordPress Bridge Core plugin <= 3.0.9 – Reflected Cross Site Scripting (XSS) vulnerability. what should we do?
Hello,
Since you have updated to the latest version of our theme and the Bridge Core plugin, your website is protected from this vulnerability. The error specifically targets older versions of the Bridge Core plugin (versions before 3.0.9), and updating to the latest version has ensured that your site is secure.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have updated at the latest version Bridge 30.6 and the Bridge Core 3.2.0 but still get this : The Bridge Core plugin for WordPress is vulnerable to Reflected Cross-Site Scripting via an unknown parameter in versions up to, and including, 3.0.9 due to insufficient input sanitization and output escaping. This makes it possible for unauthenticated attackers to inject arbitrary web scripts in pages that execute if they can successfully trick a user into performing an action such as clicking on a link. from the hosting company the answer is : If no patches are available, find a replacement. please any advice will be great.
thanks in advance
Hi,
We are not sure why this notice is being shown to the users who no longer use Bridge Core 3.0.9 version.
Since you are not using outdated Bridge Core 3.0.9 version, and you’ve updated Bridge Core plugin to the latest version, you don’t need to worry about this notice. The current version of the plugin is secure.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, i know that my support is ended, but soemthing strange appear on my site, with a menù: https://www.systemasrl.it . if you scroll down the various pages of the site, the top menu comes out on the left and then moves to the right. in certain situations, however, it stays on the left and then if you start scrolling down the page, then it falls back into place. This is strange, what could it be? Ideas? thanks 1000 guys. here i attach some video examples: - https://www.dropbox.com/scl/fi/h4onwrdnmdixqaymhk4gy/screen-mac-chrome.mov?rlkey=5dm5uhrak2jfhvi1335uyz64i&dl=0 - https://www.dropbox.com/scl/fi/ymppmlff4f5tt0hq7988l/screen-mac-safari.mov?rlkey=sssfuuny8nuf1508cqmu426oz&dl=0 - https://www.dropbox.com/scl/fi/ozvr0xxw89gyfhnzj1hk5/screen-win10-chrome.mov?rlkey=takox3k1320vn2ghpnm717f7j&dl=0
Hello,
Please try the following snippet in Qode Options>General>Custom CSS:
@media only screen and (min-width: 1400px) {
nav.main_menu.drop_down.left {
left: 300px !important;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there seems to be ok. thanks a lot.
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It looks like the biggest issue with your latest theme update is the damage to column settings. Have you a fix for this?
Hello,
The WPBakery plugin authors included the fix in the latest version of plugin. Please contact us through this email, include your purchase code in the email, and our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve updated theme and wpbakery to 7.7 but wpbakery will not update to 7.71 ‘An error occurred while updating WPBakery Page Builder’. Bridge Core 3.0.1
Hi,
The WPBakery 7.7.1 is still not available on ThemeForest, please check this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Be warned** I’ve just updated to 30.5.1 and also all plugins except WPBakery. There is a security patch for the WPBakery but this theme will not update it. In updating the theme be prepared that you might need to spend time fixing issues to your design and layout as this has happened for me and others!
Hello,
The latest theme update includes WPBakery 7.7 which was available on ThemeForest at the moment when the update was done. In the meantime, new WPBakery version was released where they’ve added a “Fix: Column alignment works properly” (please see change log). This WPBakery version will be included with the theme once the plugin authors upload it on ThemeForest.
Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve updated theme and wpbakery to 7.7 but wpbakery will not update to 7.71 ‘An error occurred while updating WPBakery Page Builder’. Bridge Core 3.0.1
Hi,
The WPBakery 7.7.1 is still not available on ThemeForest, please check this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is there a way to show in the portfolio list a random selection for the order?
Hello,
Unfortunately, such an option does not exist for a portfolio list element. You can order items by date, title, and menu order as you can see here
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i previously registered my purchase code to a domain. how do i cancel it so that i can use it for another domain or pls help cancel or de-register the domain. the registered domain is www.neapsawards.com
Thank you for reaching us,
We deregistered your purchase code and now you can use it for another domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please note, with the update of wp bakery (vulerabilitY comes a change in the padding!! if I only update WP bakery to 7.7 the padding of the columnbs is gone! I have multiple installations of Bridge so this is important to note…
I put it wrong, its the padding in general which has changed, of several elements
Hello,
We’ve released an update for Bridge, now featuring the latest version of WPBakery.To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have multiple licenses of Bridge, and I am getting a message that says, WPBakery 7.7: Important Update Available must be updated yet it did not come with the latest update. Please advise
WPBaker 7.7 needed ASAP This update includes important security fixes, new features, and UI improvements. Ensure your site is secure and up-to-date by updating to the latest version now!
Hello,
We’ve released an update for Bridge, now featuring the latest version of WPBakery.To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need some simple help. I can’t assign the Blog Large Image style to the blog page and its related articles. I’ve tried everything: created a new blog page, selected the template from the right side as indicated in your documentation, and saved it, but it doesn’t work. I also tried selecting the template from the Qode options, but even in that case, it doesn’t work; the blog page always appears with a strange look. I’ve cleared the cache, disabled all plugins, but even then, nothing changes; the template doesn’t activate. Note: I’m using Elementor.
It’s probably a simple thing, but I can’t figure out how to activate the template.
Could you kindly tell me how to activate the template?
Thanks
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Interested in the theme, I want to know if you can use, sections from different demos on your website when using elementor? I hope its not a difficult task.
Hello,
Thank you for taking interest.
There is no option to import only sections from different demos unfortunately. The best approach if you want to check the settings or any element from another demo is to create local test website. For this you need to install local server, e.g. XAMPP. Then install WordPress, Bridge, plugins and import desired demo content to your local testing website and check how the pages have been built and what settings/elements have been applied.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you
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are you able to export a footer from another using the same method?
Hello,
The footer in our theme is set up using theme options, not Elementor. Unfortunately, there isn’t an option to directly import the footer using the same method. If you create a local installation and import a demo, you can check the footer settings and then apply them to the live website. In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I tried to set up a new website, imported a demo (Well tried to) Got stuck at 32%. I followed the steps to import the demo content, which is only for WPBakery although I wanted to use Elementor as I bought a licence.
I don’t get it it was supposed to be well documented, spent a weekend trying to setup a website which should have taken me 10 minutes.
Hello,
We are sorry to hear that you’ve got this impression.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking video tutorials from this playlist.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, My issue got solved
We are glad to hear this.
Have a great day!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have set my header to “Sticky” mode and I have also set the option “Hide Header Initially” to yes.
It works perfectly on desktop computer. But on mobile devices, the header is visible without scrolling.
1) I want the same effect “Hide Header Initially” and “Show it after scrolling XX pixels” even for the mobile devices. How to do it?
2) How can I reduce the header height for mobile devices? On mobile phones, the header height is occupying lot of vertical space on the screen. My logo is not that tall. I have uploaded the logo having height of only 80 px. But still on mobile devices, header height is occupying more than 100 px. I tried reducing the header height from Qode Options > Header > Header Height. But that does not change anything.
Please guide on both the questions above.
Thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I want to add the Twitter’s new icon “X” in the footer of my website. But in the widget option for social icons there are only two sets – Font Awesome and Font Elegant and neither of these icon sets have Twitter X icon.
It’s been ages now that Twitter has changed their branding but theme hasn’t yet updated it yet. Or am I doing any mistake?
Can you please tell me how to add X social icon in the footer widget without doing any custom coding?
Thanks
Hello,
Thank you for reaching us!
This new icon is still an ongoing change that we are trying to add to our themes. In the meantime you can try adding this icon as an image or SVG widget block.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
