1304 comments found.
Hi, is it possible to place the featured image on posts without fullwidth of the website? Is there a theme layout that’s boxed so images are not always stretched to cover size of the viewing screen?
hi, there is no such option on this theme, sorry. We have other templates which can help you with this. I’d recommend getting in touch with our commercial department via mail at info@qantumthemes.com for a list of possible graphic solutions that can fit with your requirements.
I’m sure we have something perfect for your needs. best regards
esta soportado en idioma español latino?
Si claro
Theme is great with lots of widgets and a good documentation, but there are some minor and annoying issues, bugs and customization not available : For example, - the ‘play button’ can be remove in the main menu, but not on mobile menu (have to tweak CSS), no options for that - the ‘share’ buttons cannot be hidden also, it is always visible in the pages and take a lot of places in the article. Had to tweak in CSS.
I am certain that the team will correct these bugs in future updates, but this makes me feel that it was not 100% tested…
Hi, thank you for the feedback, I understand you’re looking for more flexibility and if you need help with little changes that are not available via cusomizer, we can help you via helpdesk (for small stuff like the mentioned one).
The play button in header can be modified via customizer for mobile, it depends on the options you choose in the player style. Anyhow, we try to not add too many options to this theme, because it’s lightweight and easy to set up.
There are other themes for radio stations on the market, with 10 times more options (ask via pm if interested), but they may result harder to use for less experienced web designers. This is why we try to keep it as minimal as possible, and offer more advanced features on separate products.
Some customers are moving to OnAir2 from more complete and flexible products because they look for something easier to use. That’s why we don’t want to overload it with options.
If you want to change “A B and C” somebody else asks for “D E F” and in the end there are an endless amount of options, then people are unhappy because are simply too many…
Hello, I know that my support has expired but it is a little bit too much to pay for my problem as it looks like it is your plugin that creates the problem. Every time that I activate the onair elementor widget the website goes down and it says that I do not have permissions to index.php. Deactivated all the plugins and activate only yours and still happens meaning that there is no conflict. Please how can I sort that?
I’m sorry, but our support is precisely paid to solve customer problems. Your problem is caused by other factors, not the plugin itself, or there would be thousands of people raging on this chat.
If you need help, please extend the support, and we will be happy to help. Regards
Hello I would like to letter the name of the radio at the reception, please give me the procedure to follow. bonne reception https://i.ibb.co/12cKgRf/header.jpg
hello, if you opened a ticket, we will reply as soon as possible. Please avoid requesting support here because it takes more time to reply. Thanks
https://www.qantumthemes.com/helpdesk/Is there anyway to add more than one PLAY button? We want to add different radio channels to the same website by genre, e.g. Disco Stream, Jazz Stream etc – but we have only 1 play button? Can I add more to the header?
Hi – is there any customisation of the headers available? I note that the playing now carousel etc – all have the title running right across the middle. What this means is that the title usually blocks the Artists FACE on my site: www.global-fm.com
Hi – is there anyway to add Mixcloud embedded links that do not require the user to click into a post? e.g. hit play, it immediately plays without the click moving the user into to a podcast post?
I want to add a carousel of Mixcloud embedded links – the podcast carousel requires the user to click into a post and then click play, which is too many clicks.
no you can’t do that sorry… We have another theme that automatically embeds mixcloud and soundcloud in the archives and
https://qantumthemes.xyz/kentha/demo12/podcastfilter/mixcloud/ https://themeforest.net/item/kentha-visionary-music-wordpress-theme/21148850it also has a plugin for radio stations to enable radio stream and schedule.
https://codecanyon.net/item/kentharadio-addon-for-kentha-music-wordpress-theme-to-add-radio-station-and-schedule-functionality/21878366BEST THEME EVER!! Question: The server I used is no longer available. How do I deactivate my licenses on the old server? I have 2.
Hello! This depends on the previous usage, please use the form here:
https://www.qantumthemes.com/helpdesk/so we can check it on our end and get back to you with some precise reply
thanks
Hope all is well. I sent both codes and the new website url.
Hi Brian thanks for your message, we will get back to you by email. regards
I dont understand. Are you saying I need to buy 2 more licenses? I didn’t know there was an expiration date. The old servers crashed.
I just replied to your email..
Maybe I didn’t explain correctly . I need you to invalidate the old websites so I can reinstall on the new server. Can that not be done?
Hello brianakabear, you can reuse the license on the same domain of course. Your license is for www.blazefm.com However, that’s not the domain where you are trying to make a new installation https://capture.dropbox.com/pq9jO4opc3SahmbO
how do i get a refund ?/ i have purchased this 2 times
Hi please contact our helpdesk here https://www.qantumthemes.com/helpdesk/
Hello in mobile mode, it is impossible to choose the days for the program grids. https://i.ibb.co/pd1BKyF/001.jpg
the screenshot if od your backend… is better to edit the site from a computer not from a phone
Oh and if you mean the frontend, you need to do it from a real device because it will use the devices’ default “select” toolbox, which from browser emulation is not available
Hello In fact I just took the capture to show you, I can choose the days of the week via my computer without problem, but in mobile version impossible to change the days of the week.
I feel you didn’t try from a real phone, and here’s a video to compare what you see with a capture from an actual device:
https://drive.google.com/file/d/1CwgUuCpyXLv30BJ1e5JDRueLGfhrgOCP/view?usp=sharingHello indeed, until yesterday I could do that too without any problem. Thank you for the video, but since 24 hours it’s no longer possible to do it in the mobile version.
Is it a bug, I don’t know, for three days it was possible and now it’s not.
Is it something I’ve touched, a square I’ve cut out or something else?
Seems like a problem on your device, nothin changed on the theme…
Hello!
We have enjoyed using OnAIR2 for some years now and love it! We are getting a face lift LOL. I have been making changes to the Home 04 front page on our site but it’s like it’s saving my changes somewhere else as opposed to the pages residing on our domain. When I open up the editor/ Customize utility every change I have made is there. I have published every change and those changes are there in the preview but when I look at the live site the changes are not reflected there. Where do I look to retrieve my work so I can save them to our domain?
Hi and good morning, I’m sorry to see unfortunately your support expired. To get support:
• Log in to your Themeforest account • Hover over your username and click ‘Downloads’ from the drop-down menu. • The downloads section displays a list of all the items purchased using your account. • Click on ‘Renew support now!’ next to the item you wish to renew the item support for and that’s it!
Once done, please open your request from here https://www.qantumthemes.com/helpdesk/thank you and have a nice day!
Bonjour je vous voudrais activer ma licence sur un nouveau site. Pouvez-vous me dire comment faire. D’avance merci .
Bonjour et merci de nous avoir contactés.
Je suis désolé, mais vous ne pouvez pas créer un nouveau site Web avec la même clé de licence à moins d’étendre au moins la prise en charge.
Une licence peut être utilisée pour créer 1 produit final. Chaque installation nécessite son propre code de licence. Si vous étendez le support, nous pouvons réémettre la licence pour la réutiliser.
Pour plus d’informations, veuillez consulter les définitions de licence régulière Envato ici - http://themeforest.net/licenses/terms/regular Si vous souhaitez demander plus d’informations à Envato : https://www.envato.com/contact/Hello. Tell me how to display a list of radio stations on the main page?
Good morning and thanks for contacting us. For tech support, we are at your full disposal at this link: https://www.qantumthemes.com/helpdesk/
No registration required. In this way we can provide custom tailored and private support which is more effective than on this public forum.
I wrote there, but there was no answer.
Sorry for the delay, your ticket was incorrectly marked as answered. A reply will be provided within a few minutes, thanks for your kind waiting on this.
Hello, if i use the “show schedule” widget two times in the same page (different view for mobile and desktop), the widget stop working (show all week shows). Can you help me? Best regards
Hello! The Shows Schedule widget is meant to be used once per page. If you have multiple radios, is recommended to use separate pages. For further assistance, you may please extend your support service, which appears to be terminated.
Regards
Bought this theme long time ago and it works good. As i no longer used the license on my old domain, i thought i could use it on another domain, but there i was wrong. I was asked to buy a new license, even my old license was not in use. I have sent complaint to Envato, because 1 license is allowed to use on 1 domain, so if you want to change domain, you should be allowed to do so.
Good morning and thank you for contacting us.
I’m sorry but you can’t build a new website with the same license key unless you at least extend the support.
A license can be used to create 1 end product. Each installation requires its own license code. If you extend the support we can reissue the license for reuse.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regularSuddenly main font has changed. I did not make any changes. Updating plugins did not help.
and contact us from the helpdesk here:
https://www.qantumthemes.com/helpdesk/thanks
So basically once I renew the support system, you guys can make it where I can use the theme on our new domain, since we no longer own or host the domain praize365.net, I am just making sure it is clear so it won’t be any misunderstanding or mistakes when I pay for the support system again;
Hello, yes that’s correct.
Hi Qantum Themes, I can’t seem to be able to open a ticket for this butMy Artist and Title of song has suddenly stopped working. Nothing has been changed to the site apart from updating your theme to the new updates.. please advise asap as it is something that my user depends on
Good morning and thanks for contacting us. It seems you didn’t extend the support and it’s inactive, so you can’t open a ticket. please extend the service to use our tech support service:
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Supportthanks
Pre-Sales question, can i add a Tune In App stream? to the player?
Hi, that’s not a streaming service, is a streaming aggregator, which means is like you try to use Netflix as a video source for a video portal… you need a proper streaming provider to have a radio stream on yoru server.
Tune In just relies other stations…
Ok, so if i want to put a play button needs to be to the streaming url and if i want to put a link to my tune in profile will do just that, Got it! Thanks
yes that’s it, correct!
