4028 comments found.
Hello, is the theme compatible with wordpress Multisite?
Hi,
Thank you for your interest in our theme.
Yes, our theme is compatible with WordPress Multisite.
Best Regards,
PenciDesign
Ok, I want this for multisite but I read somewhere you said I have to buy license for each site. Then also, I have checked your extended license and it is way too much expensive. $2200 is unfair.
Hi,
It seems I’ve misunderstood what you meant. I think you were asking about WordPress multisites, not about using this theme for unlimited websites. Yes, for each website, you need to buy a separate license. This is the license policy applied to all WordPress themes on Envato Market, not just ours.
Best regards,
PenciDesign
Hello, is the theme compatible with wordpress version 6.6?
Hi,
Thank you for your interest in our theme.
Yes, our theme is compatible with WordPress version 6.6 already.
Best Regards,
PenciDesign
i want to reset my purchase code but support is expired so i am unable to create ticket
Hi,
Thank you for purchasing our theme.
If you’re unable to create a new ticket, you can send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Presale question .. I can able to import youtube video’s from my channel with Video subtitle’s and descriptions?? i know it is template , just curious to know this theme has any inbuilt plugin
Hi,
Thank you for your interest in our theme. You can check this video tutorial to learn how to do that. It works fine with our theme.
Best Regards,
PenciDesign
I would like to transfer my license from one website to another, I submitted a ticket for this purpose, but got a message saying the support has expired, and I need to pay $41.13 to renew the support. This is quite ridiculous, I need to pay $41.13 just to get my license transferred from one website to another? This should be a very easy task for the author to do.
Hi,
You can read all the comments on this page, and you’ll see that we always provide two ways to contact us: via our support forum and via our contact form (if you can’t create a new ticket). So, with all issues related to licenses, just drop us an email and we will be happy to help you solve it.
Best Regards,
PenciDesign
If i buy the theme and want to use a demo design, am I allowed to use part of the images from the demo as part of the website? Thus I update my text and keep demo images?
Hi,
Thank you for your interest in our theme.
Yes, you can use it. We’re using free images in our demos.
Best Regards,
PenciDesign
The theme is great. So many options to play with. Ι feel the need to also point out the quality of Penci support. I don’t think any of this would be of any value if it wasn’t for this kind of support. Fast, kind and always helpful! 10/10 Penci.
Thank you so much for loving our theme.
We’re very happy when hear it from a great customer like you. Hope you always love & support our theme.
Best Regards,
PenciDesign
I own a copy of Soledad as you know. I’m going to buy a new support contract but it might be more cost effective to just buy a new license. That way I can also have a test site along with a production site. If I buy a new license, please correct me if I’m wrong… but (1:) I get 6 months of support with the new lic right…? I can extend that to 12 months for an additional $17. And if I just buy 6 months of support that costs about $41. So presales question 2: How long do I have to get that $17 extension of support if I buy another license ? 3: Moving forward… I would need to extend support for about $82 a year to run with Soledad… while I’m here, I am studying Elementor now. To use Soledad with Elementor, (4:) do I have to buy the pro version? thanks – Mal
Hi,
Thank you for loving our theme so far.
1/ Yes, when you buy a new license, you can get an additional 6 or 12 months of free support from us (if you select the extended support option). If you only want to buy the support, you can just pay for the support as you mentioned—this is correct.
2/ You don’t need to buy Elementor to use this theme. The free version of Elementor is sufficient because our theme already supports most of the features for Elementor.
Best Regards,
PenciDesign
Thanks for the instant reply !!
Hello dear PenciDesign team I bought another news theme, but I will soon buy Soledad, one of the best themes, for a new project I will do. My love to your entire team.
Great 
thank you.
Best Regards,
PenciDesign
Hello again please Will you add the comment alert feature in coming update.Thanks
We will consider adding this feature in future updates. We’ve mentioned this before.
Best Regards,
PenciDesign
How Do I Set The Image That Displays When I Share My WordPress Website in Facebook or any Other Social Media?
Hi,
We’ve replied to your email. Please check it.
As I said before, since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi,
We’ve replied to your email. Please check it. If something is unclear, you can reply to the email we sent you.
Best Regards,
PenciDesign
How can I update the theme? I am trying to download the Envato Market plugin but the Plugin File being downloaded is not Zip File but a Folder file so I can’t upload the Folder File directly.
Hi,
We’ve mentioned this at the top of the documentation for the Soledad theme in red text. And when you download the “Envato Market” plugin, you can click here to get the .zip file of this plugin.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Yes, I saw that Big Announcement. However, I downloaded the Zip file more than 10x but every time, it was NOT downloaded as Zip File instead, it was downloaded as a Folder.
If you still can’t solve it, please create a new ticket on our support forum, and our developers will be happy to help you install this plugin.
Best Regards,
PenciDesign
I did email you guys. Please respond with the specific answer to my questions. I received a response below (no answer to my questions):
“Hi,
We’ve mentioned about this in the documentation for Soledad theme here – please have a look at it. To get better support, next time you can create a new ticket on our support forum – our developers will be happy to help you there. Sorry because we limited support via email a long time ago, send us an email just for people who can’t create tickets on our support forum. Hope you can understand it.
Best Regards, PenciDesign”
Hi,
We’ve replied to your email. Please check it. If something is unclear, you can reply to the email we sent you.
Best Regards,
PenciDesign
Hi. I have 3 licenses for this theme (and no longer have support) but I haven’t had any trouble to speak of with them. However, I noticed on one of the latest updates that, without touching anything on the site except to update plugins, the comments section no longer appears on a single post. I thought you’d like to know and perhaps it can be repaired in your next update (unless, of course, Wordpress did it; for FYI, the comments can be viewed in the DASHBOARD, but the form doesn’t appear on the front end). Thank you!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, is there an option to make a video post’s featured video autoplay on the archive page? Is there an option to play the video post’s featured video by the user clicking the video icon from the post archive page?
Currently when the user clicks on a video post from an archive page (or other page), the user is directed to that post’s page instead of being able to view the video without leaving the current page. Thanks
Hi,
Thank you for your interest in our theme.
Yes, our theme supports a feature that allows you to view a video by clicking on the featured image. You can enable this with just one click. You can check out this demo – click on the featured image of the video posts, and you’ll see how it works.
Best Regards,
PenciDesign
Thanks for the reply. The video played as a pop-up on the archive page; is there an option for to play the video within the frame? Also, is there an option to allow a video post to autoplay within the frame on the archive page? (Similar to Youtube)
Hi,
We have an option that allows you to play a video as a background video when hovering over the featured image. If you want to replace the featured image with a video iframe, please use the Standard or Classic layout on archive pages. Please check this demo for more details.
Best Regards,
PenciDesign
awesome thanks for being so responsive
This is a presales question because I am considering buying a new support contract for a lic I own. Your sliders seem to be optimized for 3:2 images but I need a theme where I can reliably put up thousands of images that are natively 16:9. Can I use that ratio and not get truncation?
Hi,
Yes, you can use any image size with this theme and change the image ratio to 16:9 if you want.
Best Regards,
PenciDesign
Thank you. I found on closer inspection you are actually using a 1.66:1 ratio on the images from the demo I like the most (game news 2 sidebars). The images look beautiful on my desktop and they responsively scale perfectly on my android hand-held. I’ve struggled to get the same effect using Divi. I’m going to buy that new support contract on my next payday. Regards -
Great Thank you so much.
After the last update there is no field for the number of total views in the admin panel on screen option. In version 8.5.x is gone, how can i bring it back. A iwant to now how mamy views has post. (not in front page to user) only admin in post list
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello again PenciDesign team My old question: Finally, can an author publish a post for a fee via the front-end post form? (by setting a fee of 3, 5, 10 dollars for the post) and can readers buy and read this post? I want to add something. Where does the author see his earnings and how does he withdraw his money? Thanks Regards
Hi,
For unlimited pre-sale questions from you, I suggest discussing them with us via email. Please send us a message through our contact form, and we can talk more in detail. This will be easier for us and better for you as well. Hope you understand.
Best Regards,
PenciDesign
Okay sorry, i have send Thanks
Hello,
I purchased the Soledad theme, but when I enter the activation code, it doesn’t activate. I’ve waited for more than 10 minutes.
What should I do?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
The issue has been resolved, thank you.
Hello dear PenciDesign team You stated in the features that it is compatible with buddypress. Can we fully integrate Buddypress profile pages? (submissions, followers, following etc..) I want to add a social feature to the project I will do. If it doesn’t support it, there seems to be no point in buddpress integration. Thanks Regards
Hi,
Since you have many pre-sales questions, I suggest discussing them with us via email. Please send us a message through our contact form, and we can talk more in detail. This will be easier for us and better for you as well. Hope you understand.
Best Regards,
PenciDesign
How to get the RSS of the site? Thanks.
Hi,
You can check this guide to know how to find it.
Next time, if you have more questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello sir, I’m using smart list feature on your theme.
I want to know if i want to add something at the bottom of the post. How can i do that which shows on all list.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
