39339 comments found.
Hello. I have purchased 25+ licenses so I hope you don’t mind answering this question. I started using localwp to develop my websites locally. Is it possible to get local license? Thanks
Hi,
We appreciate your continued business.
You can already use a single Avada license on one local/staging/dev install in addition to using it on one live/production site.
For that, please adjust your subdomain/local name for the staging/dev site to the below format and it should work without issues even if you register Avada on both the staging and live site at the same time then:
TLDs – Top-level Domains (domain endings):
.dev (example.dev) *.local (example.local) *.staging (example.staging) *.test (example.test)
Subdomains (domain prefixes):
dev. (dev.example.com) local.* (local.example.com) staging.* (staging.example.com) test.* (test.example.com) wpdev.* (wpdev.example.com) webdev.* (webdev.example.com) devsite.* (devsite.example.com)
localhost 127.0.0.0
For details, please see: https://avada.com/documentation/avada-registration-and-licensing-faq/
If there are still issues, please let us know.
Thank you. – Abbas
Hello i’ve several avada licenses. One of them in MyAvada is correctly registered to a site but on the site the theme is unregistered and if i try to registered i get a message that tell me that The purchase code is already being used on another domain but I really don’t know where it’s used and how to remove the other domain and register the correct one. I cannot open a ticket on my.avada since my support period is over but this is not a problem of mine. Thanks
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hi i want use Woo Featured Products Slider but when active it i return in website the critical error . Why ?
i solved i see have another error “aria-describedby_text” wp-content/plugins/woocommerce/templates/loop/add-to-cart.php on line 40
this error appear after woocommerce last uptdate.. need update the avada theme
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I purchased this theme for a client and connected it via the admin to avada however, they went with a different theme and now I cannot deactivate because I no longer have access to the web admin. Since I never registered the theme on myavada, I cannot deregister it or ask support because I have no licensed products on my account. Every time I add my purchase code into the license field, it says it’s already active. Well I need help deactivating it so I can register the theme and use it. Thank you.
Hi,
You can find the purchase code from your themeforest account (or the account that was used to purchase that license) and can then add it to your Avada support area to unregister.
For this, you can login to your Avada support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
My bad. I had 2 myavada accounts so now I see it. thanks.
Not a problem. 
What can I do when the client changed the domainname. I forgot to deregister from the old domain. ?
Hi
You can manage the domain against the purchase code via your my.avada.com account Please do refer our documentation link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Getting vulnerable software warning “WordPress Slider Revolution plugin <= 6.7.13 – Cross Site Scripting (XSS) vulnerability” but 6.7.14 not available in Avada plugin updates. Where can we get the update?
Hi
An update for this will be released shortly. The plugin can then be updated by going to WordPress admin panel dashboard → Avada → Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @blniko
We have recently released an update for this, you should be able to update towards the latest version of Revolution slider now from our plugin(s) section in Avada Dashboard.
Thanks
-Ammar
Presale Q: Any theme included in this or “just” the Avada builder?
Hi
Avada has 106 prebuilt sites/demo. Please do refer the link https://avada.com/prebuilt-websites/
Thank you
Thanks for this theme! I have it for a while now and it still is very well updated! I like the new header options! Works great on desktop but im not able to set fully screen menu to mobile while maintain this feature?
Also the animation is off on the mobile phone now, is there a way to turn this on again?
Thanks!
Hi
For the header, it would be difficult to advise on this without knowing the setup of the header. We would request you to please reach out to support for this
The mobile animations can be turned on by going to WordPress admin panel dashboard → Avada → Options ⇒ Avada builder elements ⇒ Animations
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you so much for your assist!
You are most welcome
Can any version of your pre-built websites use the shop plugin or only the pre-built shops websites you have?
Example, this one has no shop, can I add shop in and be 1:1 with the design of this damo? https://avada.website/portfolio/Thank you
Hi
Any of our prebuilt site can make use of WooCommerce to add a shop. Some prebuilts are just made with a shop and some aren’t.However, any Avada site can add a shop area using WooCommerce
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi!
avada is using the Polyfill.io attack ?
Hi
Avada is not making use of CDN for Polyfill.io so it can not be susceptible to the Supply-Chain attack
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi There… if your avada website is using google maps and is affected by the Polyfill.io attack… what is the protocol if you cannot login to c-panel?
Hi
Avada is not making use of CDN for Polyfill.io so it can not be susceptible to the Supply-Chain attack
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I love the new website portfolio but there is no shop in… is possible to have a shop in this version please? For example the button Service to be actually shop and not just a description thank you
I will just add the link please https://avada.website/portfolio/
Hi
Any of our prebuilt site can make use of WooCommerce to add a shop. Some prebuilts are just made with a shop and some aren’t.However, any Avada site can add a shop area using WooCommerce
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
Can you please confirm, if you are using the compromised Polyfill.io library code in your theme?
Hi
Avada is not making use of CDN for Polyfill.io so it can not be susceptible to the Supply-Chain attack
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Regarding woo commerce. In the product page, is there a way to change the font size of the variation options heading? For example: “Choose a Colour”. I tried changing the Avada theme options header typography for H3, since this seemed to match that font and size, and it didn’t work, I’m not even sure if it’s using this.
Hello @Marinaduque
Definitely possible to do that, however it depends on how your shop page is setup, it will require our team to take a closer look into your website to provide a response to this, can you kindly open a support ticket with us further and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, If I need the features that I turned off by the performance wizard later, are they still available and ready to use at backend or do I need to take any action ? Thanks
Hi
You can turn back all elements and features as needed. Elements can be enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://tinyurl.com/y26o725a) → Builder options and any other Avada options can be changed by going to WordPress admin panel dashboard → Avada → Options
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Good Day,
We need a code snippet that will allow us to change Avada’s default Privacy statement (e.g., “For privacy reasons Google Maps needs your permission to be loaded.”) for all Privacy options (i.e., Google Maps, YouTube, etc.)
For example, we’d like to use (for Google Maps): “For privacy reasons, your permission is required to load Google Maps.”
We searched your documentation and back-end theme options but couldn’t find anything.
Also, if non-existent, it would be great if Avada’s developers could publish a web page (i.e., repository) that includes all code snippets created for/shared with its customers in the past.
Here’s an excellent example:
https://rankmath.com/kb/how-to-add-php-code-to-wordpress-post-or-page/ https://rankmath.com/kb/filters-hooks-api-developer/The page given below is great, but does not list the complete code snippet, only the filter. Not everyone is a coder!
Thank you!
Hello @AeroConsultants
You should be able to translate this string inside the Avada theme files and no script is required like other hardcoded strings of Avada, do check for this particular string and try to translate it inside Avada files, make sure your language location is right as per our document post.
Regarding your feature request, it has been noted, in the future do know that we have a dedicated section for sending feature request for our customers which you can find inside you my.avada.com dashboard here => https://my.avada.com/make-a-request/
Thank you.
-Ammar
Hi Ammar,
Thank you for the quick reply.
As you know, that won’t work since the changes may revert back each time Avada is updated. Also, working with a child theme can be messy.
So, if you don’t mind, we need a PHP code snippet that we can add to our functions.php file to make the change. Quite sure you guys already have one you can share!
Cheers
Hi Ammar,
Here ya go. Please add the code snippet provided below to your library.
Details: https://prnt.sc/SYU_-wJ6jGSm
It accomplishes what we requested PLUS simplifies Avada’s privacy label statement.
Cheers
Result: https://prnt.sc/hWS92ZgVewCW
Hello There
It will work and no it will never revert your changes on Avada update, you should not be needing to translate Avada files again after update, also there is no child theme required for it at all, I believe there is some misunderstanding in terms of how the translations works in Avada, the solution I am proposing is the easiest and the simplest one rather than using a script to do this.
Kindly follow the instructions here => https://avada.com/documentation/how-to-use-loco-translate-plugin/
Thanks
-Ammar
Thanks, Ammar. We’ll give that a try.
Your method may be worthy when there’s a need to translate many strings. Otherwise, the PHP Code Snippet method shared above is the best approach.
Also, your documentation (see below) needs to be updated to be more user-friendly. There are many Code Snippets developed by/for Avada that should be added to it.
Documentation Affected: https://avada.com/documentation/avada-hooks-actions-and-filters/
Please share this with your developers.
Thank you!
Hello @AeroConsultants.
Your feedback is dully noted
Thanks
-Ammar
1. Where can we find more information on how Avada loads CSS files (e.g., async, preload, etc.) on our website? Please provide details and/or a documentation link that explains that in detail.
2. We are using the “File” CSS Compiling Method for our site (Details: https://prnt.sc/9DDrY1TuC4bc). Based on our testing using PageSpeed Insights and DebugBear, we can confirm that Avada is preloading the compiled CSS file. We need a Code Snippet that will allow us to remove the Preload attribute from our CSS file. Where can we find that? (e.g., documentation, forum, etc.)
Thank you.
Hi
1) You can find details at the link here
2) Do make checks if you have critical CSS enabled. If you do not want preload, ensure you disable critical CSS and defer the stylesheet loading via performance options
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you!
You are most welcome
Hi, can this theme support to create slider under tabs? eg. Tabs: Food | Drink | Dessert under food tab, will be slider of few food items.
Hi,
Yes, you can insert a slider as well as our Image Carousel in the Tabs.
You can see a Demo of our Tabs element here.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi, on the One page-wedding I can’t find the menu anchor for change. can you explain it to me?
Hello @StopsJeep
You have a valid support with us and should be able to open a support ticket with our team regarding this, we suggest you to kindly do that and also include your website details in the ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Avada. I am really frustrated how you designed your Header & Navigation settings. It’s a complete mess. I can not find proper color settings, nor is it clear how to design the mobile menu. There are multiple issues with this in your Theme, and I am dont know how to go on. I need urgent help with this topic and I dont know how to get it. If I buy another license, you won’t help me with this since it is part of the design? how do I get help here?
Hi,
Our color settings are pretty straight forward. If you’re using a legacy header, you will be able to adjust the colors for the Main Menu and mobile menu under WP dashboard -> Avada -> Options -> Menu
If you’re using a custom header (using the new Layouts approach), you will be able to adjust the colors in the Menu Element when editing the custom header section under WP dashboard -> Avada -> Layouts page:
https://avada.com/documentation/how-to-design-a-website-header-with-avada/
https://avada.com/documentation/menu-element/
If you need just hands on support, you can simply renew support rather than buy a new license. A new license is needed if you need to use Avada on an additional project/website.
Thank you for contacting our support.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Thank you. – Abbas
Thanks for the reply. So it’s not about the font color, But how to configure the “active” “not active color in Menu??? How to bring Logo and menu in 1 line on mobile??? How to configure mouse over color in menu??? there are just so many thing confusing and missing in your configs!!! its spread all over different areas, from Layouts, to Options, to container setting it self… I need someone to help me especially with these settings. If I am going to renew support, are they going to do that? I mean I am working since 8 years now with Avada and have multiple license running. and this is so damn frustrating.
Hello Taufrisch
We have complete documentation on each and everything that you have mentioned above, starting from how to work with the menu element and how to setup your column positioning and width here => https://avada.com/documentation/
If you need our team to however provide you exact specific instructions on any query, this will require opening up a support ticket and we will gladly assist you with each of your query further.
Click Here to Get Avada Support
Thanks
-Ammar
