16511 comments found.
Hello,
Can you guarantee that the Jupiter V6 template will continue to exist and receive regular updates? I prefer working with WPBakery rather than Elementor.
I need to reassure my client that there are no issues with staying on this version.
Do you approve? I am asking because the template hasn’t been updated since March
best regard
Hi,
Security updates and bug fixes for the Jupiter theme will be done by us. But if you are starting a new site, I suggest you use Jupiter X, which is more up-to-date and has more features than the Jupiter theme.
Best regards,
Ticket ID 1434 not resolved. You’re not responding for months.
Hi,
In ticket #1434, in the last reply, my colleague asked you for FTP information, but we have not received a response from you, your new ticket has also been answered, please check your email, if there is a problem, let me know in this comment.
Best regards,
When will WPBakery Page Builder (Modified Version) 7.8 for Jupiter 6x be available ?
Hi,
It will probably be published by next week.
Best regards,
Hi Friends, I want to tell you that I have installed Jupiter theme (Legacy) to test it with a new website, but it has problems to activate content translation plugins. When I install and activate Polylang or WPML, in both cases the site styles get unconfigured, typography, logo, menus, etc. change. And if I go to the backend to fix them, the system doesn’t take the changes. I’m a bit confused by this problem that, not being a developer, I don’t know how to solve it. I hope you can fix it if it depends on you. I leave you a cordial greeting! and as I am already a customer of your template, and beyond this small problem, I recommend 100% Jupiter Theme, is functional, practical and versatile.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
thanks!!!!
Hello, How to Update Outdated Templates? , for example:
Version 3.4.0 of jupiter/woocommerce/archive-product.php is deprecated. The kernel version is 8.6.0, jupiter/woocommerce/checkout/terms.php, jupiter/woocommerce/content-product-cat.php, jupiter/woocommerce/content-product.php,
Version 3.3.0 of jupiter/woocommerce/loop/add-to-cart.php is deprecated. The kernel version is 9.0.0, jupiter/woocommerce/loop/loop-end.php, jupiter/woocommerce/loop/loop-start.php
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
No problem, thanks
hello, our menu at www.stjohnssandwich.org has a problem with the display of the menu on desktop. It is supposed to be a simple menu with submenu dropdowns. Right now, it displays all messed up with dropdowns overlayed over the home page. Some days it does this and some days it does not.
Can you tell me what might be the problem?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, When I increase the PHP version above 7.4, I get the following error. I would like your help.
‘Warning: Undefined array key ‘post_type’ in /home/........./........./wp-content/themes/jupiterx/lib/render/fragments.php on line 129’
Hi,
These warnings will not interfere with your site, you just need to disable their display.
you can replace this line from your wp-config.php file:
define('WP_DEBUG', false);
with this:
ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);
You can also create a support ticket so that my colleagues can do it for you. Link: https://my.artbees.net/support/.
Best regards,
I tried the method you said but I continue to see the same error. I will create a support request, thanks.
Woocommerce , Variation Images not changing in jupiter 6 theme
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Quick question [using JupiterX for 2 client sites 
]
==> is there a way / code / documentation
How to disable:
1. disable Jx layout builder (we're already use elementor pro)2. disable Jx custom snippets
Hi,
Are you going to remove these features from the theme altogether?
Hi,
This is possible, but you may need a third-party plugin or custom code.
Best regards,
PLEASE HELP! Look at my support ticket.
It has been unsolved for 2 months!
It's crucial. Ticket #2036 under a licence with support...Hi, I checked your ticket, the first problem of your site is solved and the other two problems are under investigation, they will let you know the result soon. Thank you for your understanding and patience.
Best regards,
can you please send me a copy of the demos landing page .. or atleast show me how to recreate that same slider with the homepage samples scrolling
thanks
https://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775?_ga=2.235037185.1663849525.1719900289-1695206004.1718950991Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, my support has expired but there is an important issue about the theme. When I install the theme on my wordpress website, there is not any option in order to activate the theme and to add it’s plugins
Hi,
Please read the following article: https://help.jupiterx.com/article/393-a-complete-guide-to-jupiter-x-bundled-pluginsIf your problem is not resolved, you can create a support ticket even if your support license has expired.
https://my.artbees.net/create-ticket/Best regards,
The product support is a joke at this stage, Its paid support told to make a ticket 1 ticket I’m now waiting 5 days for a response, another I was told they would look at an issue and get back to me and just closed the ticket?
Hi RichieDmalone,
We’re genuinely sorry to hear about your disappointing experience with our support. We’ve reviewed your support history and can confirm that all 12 of your tickets have been addressed. However, we acknowledge that your recent ticket experienced a delay due to a temporary influx in support requests, which we’ve now managed. I sincerely apologize for any inconvenience this may have caused.
Regarding the issue mentioned in your latest ticket, it pertains to the structure of the Sellkit plugin, which isn’t a bug but a custom functionality request. This type of customization requires custom coding and falls outside the scope of our standard support. Despite this, your support expert provided some essential custom code as a gesture of goodwill, recognizing your long-term support.
Please continue to work with your support expert, and rest assured, they will assist you to the best of their abilities.
Thank you for your understanding and patience.
I created a form in JetForms. I have a media field there, but I can’t add a photo with the .jpg extension. All other extensions work. And I cannot select .jpg in the “allowed MIME files” section. What can I do in this situation?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Can someone specify server requirements?
I have asked this question to support team but it has been more than 10 hours and there is no response from them.
We are unable to import a demo website. Even it shows error when we upload the photos. Our previous comment is also, unaddressed.
Can someone respond pls!
Hi, Please read the article below:
https://help.jupiterx.com/article/19-jupiterx-server-requirementYour support ticket will be answered soon. Thank you for your patience and understanding.
Best regards,
What kind of theme you guys have created?
We are trying to import a demo website and it is showing error – something went wrong.
We were not able to install theme – now it is about demo. Why are you making us dependent on you?
Hi,
I’m sorry for this inconvenience, but this problem may be related to resources or plug-ins interference.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
The new Simplicity mode is great. EXCEPT I cannot find anywhere now to add Adobe Typekit Font project ID. This is not possible through the new ‘Custom Fonts’ page (adobe TypeKit does not supply WOFF, TTF files etc, the former settings place to put the TypeKit code was removed from Jupiter in Simplicity Mode, the integration of Typekit project ID into Elementor is disabled, removed or not accessible in Jupiter4, and I can’t paste in the TypeKit code directly INTO the Header through Jupiter’s new code snippets, because you cannot paste INTO the head. Am I missing something? I’d really like to use the cleaner simplicity mode, but Adobe TypeKit is essential, for me, and I would imagine many others.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
when will WPBakery (Modified0 for Jupiter 6.x version 7.7.2 be available?
Hi,
Version 7.7 has just been released, version 7.7.2 will be released after the technical team makes the necessary changes, I can’t tell you the exact time. Thank you for your understanding and patience.
Best regards,
Great thank you
I love the media carousel widget, I find it cleaner and easier to use than any other aftermarket carousel. However I need to be able to hover over the image and display information and/or swap the image. Sort of like a flip box. Is there any way to do this or is this something that can be added in the future?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
