16504 comments found.
Woocommerce , Variation Images not changing in jupiter 6 theme
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Quick question [using JupiterX for 2 client sites 
]
==> is there a way / code / documentation
How to disable:
1. disable Jx layout builder (we're already use elementor pro)2. disable Jx custom snippets
Hi,
Are you going to remove these features from the theme altogether?
Hi,
This is possible, but you may need a third-party plugin or custom code.
Best regards,
PLEASE HELP! Look at my support ticket.
It has been unsolved for 2 months!
It's crucial. Ticket #2036 under a licence with support...Hi, I checked your ticket, the first problem of your site is solved and the other two problems are under investigation, they will let you know the result soon. Thank you for your understanding and patience.
Best regards,
can you please send me a copy of the demos landing page .. or atleast show me how to recreate that same slider with the homepage samples scrolling
thanks
https://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775?_ga=2.235037185.1663849525.1719900289-1695206004.1718950991Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, my support has expired but there is an important issue about the theme. When I install the theme on my wordpress website, there is not any option in order to activate the theme and to add it’s plugins
Hi,
Please read the following article: https://help.jupiterx.com/article/393-a-complete-guide-to-jupiter-x-bundled-pluginsIf your problem is not resolved, you can create a support ticket even if your support license has expired.
https://my.artbees.net/create-ticket/Best regards,
The product support is a joke at this stage, Its paid support told to make a ticket 1 ticket I’m now waiting 5 days for a response, another I was told they would look at an issue and get back to me and just closed the ticket?
Hi RichieDmalone,
We’re genuinely sorry to hear about your disappointing experience with our support. We’ve reviewed your support history and can confirm that all 12 of your tickets have been addressed. However, we acknowledge that your recent ticket experienced a delay due to a temporary influx in support requests, which we’ve now managed. I sincerely apologize for any inconvenience this may have caused.
Regarding the issue mentioned in your latest ticket, it pertains to the structure of the Sellkit plugin, which isn’t a bug but a custom functionality request. This type of customization requires custom coding and falls outside the scope of our standard support. Despite this, your support expert provided some essential custom code as a gesture of goodwill, recognizing your long-term support.
Please continue to work with your support expert, and rest assured, they will assist you to the best of their abilities.
Thank you for your understanding and patience.
I created a form in JetForms. I have a media field there, but I can’t add a photo with the .jpg extension. All other extensions work. And I cannot select .jpg in the “allowed MIME files” section. What can I do in this situation?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Can someone specify server requirements?
I have asked this question to support team but it has been more than 10 hours and there is no response from them.
We are unable to import a demo website. Even it shows error when we upload the photos. Our previous comment is also, unaddressed.
Can someone respond pls!
Hi, Please read the article below:
https://help.jupiterx.com/article/19-jupiterx-server-requirementYour support ticket will be answered soon. Thank you for your patience and understanding.
Best regards,
What kind of theme you guys have created?
We are trying to import a demo website and it is showing error – something went wrong.
We were not able to install theme – now it is about demo. Why are you making us dependent on you?
Hi,
I’m sorry for this inconvenience, but this problem may be related to resources or plug-ins interference.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
The new Simplicity mode is great. EXCEPT I cannot find anywhere now to add Adobe Typekit Font project ID. This is not possible through the new ‘Custom Fonts’ page (adobe TypeKit does not supply WOFF, TTF files etc, the former settings place to put the TypeKit code was removed from Jupiter in Simplicity Mode, the integration of Typekit project ID into Elementor is disabled, removed or not accessible in Jupiter4, and I can’t paste in the TypeKit code directly INTO the Header through Jupiter’s new code snippets, because you cannot paste INTO the head. Am I missing something? I’d really like to use the cleaner simplicity mode, but Adobe TypeKit is essential, for me, and I would imagine many others.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
when will WPBakery (Modified0 for Jupiter 6.x version 7.7.2 be available?
Hi,
Version 7.7 has just been released, version 7.7.2 will be released after the technical team makes the necessary changes, I can’t tell you the exact time. Thank you for your understanding and patience.
Best regards,
Great thank you
I love the media carousel widget, I find it cleaner and easier to use than any other aftermarket carousel. However I need to be able to hover over the image and display information and/or swap the image. Sort of like a flip box. Is there any way to do this or is this something that can be added in the future?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, we have your topic on our website, but the website has been unused for several years. Now if we want to refresh the site, it probably doesn’t work for us because of your editor’s updates. Is there any solution to solve this?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Sellkit Tienes problemas de seguridad sin parchear y puedes tener problemas de compatibilidad con la versión actual de WordPress. Get more information, tienen alguna informacion de ello es lo que me dise wordfense
El plugin «Sellkit» se ha eliminado de wordpress.org pero está todavía instalado en tu sitio. Tipo: Plugin eliminado
Hi, Yes, there is a temporary issue with SellKit on wordpress.org.
Our team has submitted the fix for this and it’s pending approval. While the release is in the approval process, we decided to make it available in our own channels: You can manually download the free version from your My SellKit dashboard:
http://my-sellkit.test/downloads/Alternatively you can directly download it via this link:
https://my.getsellkit.com/wp-content/uploads/2024/06/sellkit.zipThank you for your understanding and sorry for the inconvenience.
Best regards,
I don’t want to risk it, I’m going to wait for it to be released again in Wordpress. If there is a change, I hope you’ll let us know when it’s released again in Wordpress while I install SellKit.
I am very satisfied with the JupiterX theme and have been using it for over ten years. Theme development and support works without problems! Thank you!
Hi, Glad you are among our happy customers.
Best regards,
When will WPBakery 7.7 for Jupiter 6.x be available
Best regards,
Hi, pre sales question: Demo “Lawyer”, have elementor variant?
??? Some one will answer to me?
Hi, Yes, the Lawyer demo, the link of which I have placed below, was made with Elementor
https://jupiterx.artbees.net/lawyer/Best regards,
Is there a possibility to position the video background to the top left corner? Without custom CSS I mean. It is centered by default and I can’t find any settings.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
I bought this theme 5 years ago and now I want to use it seriously. In the theme management section, why does the Custom snippets section not work? I tested both main theme and child theme. I also tested every correct codes. I also disabled all plugins. Unfortunately, this custom snippets do not work.
I tested the codes by external plugins like Code Snippets or WPCode and they work easily.
Why custom snippets does not work?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
