6627 comments found.
Does anyone know what could cause the header to not appear? I had 1 demo installed for a while. I just installed a new demo, but the header doesn’t appear anywhere, I follow instructions but it doesnt show up
Dear MarcHilton,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
I would like to use this theme for another website..I have already purchased this theme before, should I have to purchases another one before I can use it on a different clients website?
Hello Rodneycrentsil,
Thank you for contacting us and for using XStore.
Yes, please purchase a new license for a new project.
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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Which filter are you using in place of WooCommerce Filter hook: the_title ?
Hello,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
If you mean default WooCommerce widget, that persist even with other theme activated (Storefront – default WooCommerce theme), we would recommend contact support of WC plugin – https://wordpress.org/support/plugin/woocommerce/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Pre Sales Question: How does my-account page inside version looks like in this theme, i registered in my account but it’s not working: https://xstore.8theme.com/elementor/demos/minimal-fashion03/
Hello Sachansahil940,
Thank you for your interest in our theme!
We are pleased to inform you that the mentioned link leads to our demo version. After purchasing and installing the theme, you will be able to access the desired page. Our support team is eager to assist you with any inquiries or issues you may encounter – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi, I just need a screenshot of how the my-account page will look like, that’s my pre-sale question so i should first know how will it look like then i will definitely proceed to take this theme.
Hello Sachansahil940,
We appreciate your prompt response.
Here are examples for you https://prnt.sc/RreXD9OI2ZQb or https://prnt.sc/s630V85qdVR7 , depending on – https://prnt.sc/fTNmwurg0cbO
We hope this information is helpful.
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The 8Theme Team
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Hello friend. I installed this theme https://xstore.8theme.com/elementor/demos/minimal-fashion02/ and it is very slow. When I checked I realized that it was installed with 1583 images and elements. To check I installed another theme and it is installed with just the images and elements that the theme requires. Please could you review and update that minimal-fashion02 theme because I need to use it. Thank you for your prompt attention. See you later.
Hello Danieldonato,
Thank you for contacting us and for using XStore.
We would like to inform you that our “minimal-fashion02” demo contains a significantly higher number of images compared to other demonstrations. This situation is due to the fact that this version was used to create a showcase of our design elements, which can be viewed at: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ Should you find any superfluous images, you are able to delete them en masse: https://prnt.sc/CZjEu8TgTy0d
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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The et-core-plugin version on your FTP site is incorrect. It should be 5.3.14, but the download is 5.3.13.
Hello Wikings,
Thank you for contacting us and for using XStore.
We’ve checked and the latest version is available from this page https://www.8theme.com/downloads/ Please clear cache of browser and check one more time.
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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every page gives me a 404, fix this please
Hello Search-marketplace,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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everytime i create a new page and i try to view it i get a 404
Hello, search-marketplace,
Thank you for contacting us and for using XStore.
Please read and follow the instructions written in this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I really liked your XStore template and I want to buy it. But, I just have a question about performance.
I have almost 20 thousand products, does your template support this huge number of products or is it affecting the speed of the website and making it take a long time to load?
I already have a template with this problem and I want to change it because of performance…
Thanks for your help…
Hello Mohamedbenamor,
Thank you for getting in touch with us.
Technically there’s no limit for products, this part is related to the WooCommerce plugin, not to our theme. Read here – https://woocommerce.com/document/woocommerce-scaling-faqs/ , of course, the speed will be affected compared to Shop with just 100 products, but it should not be critical.
We are aware that some of our customers have more than a few thousand products. Of course, they also have powerful servers.
What we offer you is that if you encounter any issues and it is a theme-related problem, we will either help you resolve it or provide you with a refund for your purchase.
Warm Regards,
The 8Theme Team
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Hi,
The related products are not showing, can you tell me why?
https://prnt.sc/PSFZxaflliDqTemplate: https://xstore.8theme.com/elementor/demos/niche-market04
Thanks!
Hello Nodos,
Thank you for contacting us and for using XStore.
Please read this article https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ and contact our support team in case you need further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello,
What I want is for it to appear automatically just like in the link you provided, without me having to do it manually since it’s for a store with more than 3,000 products.
https://prnt.sc/1x7rGrutEd5jIs there something that can be done about it, for example, removing “new”(https://prnt.sc/3qpV_ugGfp0R ) and leaving “Related Products”?
Thanks
Hello Nodos,
Thank you for reaching out to us.
Edit single product page template using Elementor > add Related products element.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Presale question: All the links except the home of this demo page are not working – https://xstore.8theme.com/elementor/demos/online-courses
Is there a place where I can see the design of all the pages associated with this demo?
Thank you in advance!
Hello ph1x,
Thank you for getting in touch with us.
We’ve checked and the links work for us. Here they are – https://xstore.8theme.com/elementor/demos/online-courses/about-us/ https://xstore.8theme.com/elementor/demos/online-courses/shop/ https://xstore.8theme.com/elementor/demos/online-courses/events/ https://xstore.8theme.com/elementor/demos/online-courses/contact-us/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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HI, I Need to change the inside pages Banner images, where do i change them from?
Thanks & Regards, Najmuuddin
Dear najmuddin,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi!
We recently received a notification from Google Ads regarding a potential security issue with certain third-party libraries, including polyfill.io and bootcss.com, and others. These libraries can reportedly cause unintended website redirects without the owner’s knowledge.
Since we use your development services, we wanted to check if you’re aware of this issue and if the libraries you’ve implemented on our website are potentially affected.
Could you please confirm if your code utilizes any of the mentioned libraries or similar ones known for causing redirects? Additionally, if these libraries are used, are they secure versions or have they been patched for this vulnerability?
We appreciate your prompt attention to this matter. Please let us know if you have any questions.
Thanks,
Hello Megapublicidad,
Thank you for contacting us and for using XStore.
No such libraries were found in the files of our theme on the Core plugin, therefore these resources might be used in some plugins that you have on your site.
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Dear, Megapublicidad,,
We recommend regularly updating the XStore theme, WordPress, and WooCommerce, as we frequently address security issues and optimizations. You can view our changelog here: https://xstore.8theme.com/update-history/
Warm Reagrds,
The 8Theme Team
Good morning, is the subscription plugin not going to release any more updates?
Subscriptio – Woocommerce Subscriptions
Thanks
Hello BrianSach,
Thank you for contacting us and for using XStore.
We regret to inform you that future updates to the plugin will not be available due to reasons beyond our control.
Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Guys the mobile panel isn’t working on my site and the only way to get it working is to deactivate Elementor? Any Ideas
Dear mickymac101,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi
Just renewed support again and again I can’t post a ticket. Please can you activate my account again being I renew every year!
Thanks.
I can’t post. Contact support. Nothing.
Hello never-in-doubt,
Thank you for contacting us and for using XStore.
Please try to submit a new topic now – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Amazing thanks again. Still the best #1
Hello never-in-doubt,
You’re welcome!
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The 8Theme Team
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Hello,
The quantity is updated on the cart page, but NOT on the checkout page. I tried disabling the cahce plugin but it still doesn’t work. It looks like there is a bug.
I can’t open a topic because my support has expired, but since this is a functional error I think it should be resolved outside of the support subscription.
Thanks in advance.
Hello Farcela,
Thank you for contacting us and for using XStore.
Please test how it works on our demo – https://xstore.8theme.com/elementor3/electronic-mega-market/
We recommend that you disable ALL third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
If you added custom javascript, make sure it is not the reason for the problem.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed, please note that we can’t be responsible for custom code in the child theme. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Is there a problem with theme website? I can’t visit some of the support pages and I can’t update my theme through envato plugin or wordpress updates dashboard. I get internal error message.
Hello Erdeme61,
Sorry for the inconvenience and thank you for contacting us, and for using XStore.
We are currently working on servers and upgrading equipment.
Please wait for the completion of the work, or write to us by e-mail, via the contact form on this page – https://themeforest.net/user/8theme , to get the latest versions of the theme and the core plugin for manual update.
Thank you for your cooperation and understanding.
Warm Regards, The 8Theme Team
Warm Regards,
The 8Theme Team
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Any idea when the server upgrade would be finished so we can update?
Please try again now.
Is there a way to add animated headings (with the underlines) to banners elements so it lays on top or on the middle?
Hello, MarkChatters,
Yes, it is possible. Please check here: https://xstore.8theme.com/elementor/demos/minimal-fashion02/animated-headline-element/
We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, I can’t see the thumbnails when a link is sent through the WhatsApp chat, I want to see if you have any plugin that generates the Thumbnails or I don’t know why it is not showing the thumbnails. If you have a tutorial please I appreciate your support.
Hello, keengoo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello Keengoo,
Thank you for reaching out to us with your query.
Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
Should you require any further assistance, please do not hesitate to contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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