6627 comments found.
Product Gallery images on mobile are not displaying, you need to click on them to see all images, how do you change that?
Hello Billieandcode,
Thank you for contacting us and for using XStore.
We hope this message finds you well. To ensure optimal performance and functionality, we kindly request that you verify you are using the most recent version of our theme. Additionally, please check that the issue you are experiencing is not due to any third-party plugins.
We do not have this bug on your test sites or on sites of other our customers.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, when your theme will be updated for wp 6.6? It faces problems when I update the wp to 6.6x…. can you make an estimation pleae?
Hello leveltgp,
Thank you for using XStore.
We are pleased to inform you that the theme has been successfully tested with WordPress version 6.6.1 and is functioning properly. Should you encounter any issues or require further assistance, please do not hesitate to contact our support team through our forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, thank you for your reply but in here you say : Software Version WordPress 6.5.x, My issue was that was not working after update in home page the slider and I had ajax error. Anyway will update you with any other issues.
Hello leveltgp,
Please ensure that you are utilizing the most recent version of our theme. Should you require any assistance, do not hesitate to contact our support team through the forum.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have two licences for the theme. Is it possible to make the website invitation only?
Hello Ardacakaloz,
Thank you for contacting us and for using XStore.
Please contact our support team via the support forum and describe your request in more detail https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
The best theme and the best support team!
Hello carneiiroo,
Thank you very much for your comment! We appreciate you taking the time to share your thoughts with us.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello Since i have updated elementor keep loading when i try to edit any page.
Dear James0502,
Thank you for reaching out to us.
We have checked the issue and do not see it on our website, so it appears to be related to your website only.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi, I have had the following error for weeks. I waited for a new update but I am still having problems. I also changed the PHP version from PHP 8.3.9 to version 7.4 but the error continues. The error is only in the Admin, can you help me with that please!
An error of type E_ERROR was caused in line 323 of the file /public_html/achc/themes/xstore/framework/panel/panel.php. Error message: Uncaught Error: Failed opening required ’/public_html/achc/themes/xstore/framework/panel/classes/942834427.php’ (include_path=’.:/usr/local/php83/pear’) in /public_html/achc/themes/xstore/framework/panel/panel.php:323 Stack trace: #0 /public_html/achc/themes/xstore/framework/panel/panel.php(65): EthemeAdmin->require_class(‘sales-booster’) #1
( 942834427.php ) that file does not exist and it seems that the system needs it…
Hello, karls-server,
Thank you for reaching out to us with your concern.
We kindly request that you contact us via email at https://themeforest.net/user/8theme Please provide temporary wp-admin and FTP access credentials so that we can thoroughly investigate the issue on your site.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi,
Thank you for your help. I apologize for the error; I eventually found that the issue was caused by a snippet of code that was conflicting with the theme.
I really appreciate your prompt response and apologize for the inconvenience caused by my mistake.
Best regards,
Dear, karls-server,
We are glad to hear that you identified the issue. No need to apologize; these things happen. We appreciate your understanding and are always here to help.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm Regards,
The 8Theme Team
Get access to advanced features and functionality with 8theme Core Plugin for XStore theme.
Version 5.3.16 | By 8theme | Visit plugin site This plugin failed to load properly and is paused during recovery mode.
An error of type E_ERROR was caused in line 755 of the file /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php. Error message: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_logs() in /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php:755 Stack trace: #0 /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php(38): ETC\App\Controllers\Top_Bar_Menu->is_system_requirements() #1 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Top_Bar_Menu->top_bar_menu(Object(WP_Admin_Bar)) #2 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /home/pbsmk/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #4 /home/pbsmk/public_html/wp-includes/admin-bar.php(95): do_action_ref_array(‘admin_bar_menu’, Array) #5 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(324): wp_admin_bar_render(’’) #6 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #7 /home/pbsmk/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /home/pbsmk/public_html/wp-admin/admin-header.php(267): do_action(‘in_admin_header’) #9 /home/pbsmk/public_html/wp-admin/index.php(137): require_once(’/home/pbsmk/pub…’) #10 {main} thrown
the page is all broken bcz of this plugin error. why your plugins, brake’s YOUR themes? https://pbs.mk/
Hello,
We kindly request that you contact us via email at https://themeforest.net/user/8theme Please provide temporary wp-admin and FTP access credentials so that we can thoroughly investigate the issue on your site.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Dear Team, Can I get support for the purchased theme if I develop the website manually by myself using elementor, If some section of theme will not work?
Hi mdzeeshanali35,
Yes, you will still receive support for the purchased theme even if you develop the website manually using Elementor. If any section of the theme does not work as expected, our support team will be happy to assist you.
Feel free to contact us with any issues you encounter.https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
Purchased, however the PSD folder contains only a link to a downloads page that does not have the Xstore PSD, and I cannot post this topic on your Support forum without purchasing support? How can I get the full set of Xstore PSD files?
Kind regards
Hello ynotsmile,
We hope this message finds you well. We would like to inform you that for over six months now, we have discontinued including Figma and PSD files as part of our services and the folder you mentioned has been removed from our archives (you may have retained an older version).
We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
It is a sour trend on this site that sellers are all but completely transforming the products sold well after the sale, diminishing the value of the offerings post-sale. Please consider the more honorable path of simply creating a second item for sale so that you can leave the includes intact on those items already sold. Kind regards.
Thank you for your feedback.
We understand your concern about changes to products after purchase. Our intention is to improve our offerings, but we recognize the importance of maintaining the value of the items you have bought.
We appreciate your input and will strive to follow a path that respects our customers’ investments.
This is a case of ‘Fool me once…’ This is the second time 8theme has pulled this kind of thing. Shortly after one purchase, you ceased all updates to a different theme. Not worth it.
how do you turn on the off canvas product filter?
Dear jtkirkuk,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello, I have been struggling with the issue, I am getting error 429 Too many requests. I disabled everything else but when I enable Xstore core site is giving error 429. This is very bad.
Hello decopage1,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin and FTP access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, contact your hosting provider and ask if provider’s firewall might block search engines, crawlers, monitoring services, and web apps, causing the 429 too many requests error.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
why is this theme using so much resources and CPU seconds on the server? I have problems with this all the time. Any way to fix it?
Hello oscardc,
Thank you for contacting us and for using XStore.
1. Please contact us by email https://themeforest.net/user/8theme or via the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide screenshots of info about “using so much resources and CPU seconds on the server”. 2. Install Query Monitor and check its indicators. 3. Also, review the system requirements – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements 4. Since you have performed an update, it is advisable to clear all caches + CDN. 5. Provide site URL, temporary wp-admin, and FTP access.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
encountered error on theme after elementar single product page slider not working . theme and slider was best when xstore customizer there from changing elementer thing its worst
https://bakliwal.in/product/evil-eye-glass-beads-bracelet-2/Hello Apprecon,
Thank you for getting in touch with us.
We kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
There is no “Stretch Shipping Totals” option on the checkout page. There is a “Stretch Shipping Totals” option on the cart page. How can I split the shipping total into two lines on the checkout page?
Hello iselice,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I am interested in buying your theme, as I like all the features and designs. However, I read some report that mostly concerned with the performance issue. I wonder whether that’s true or not. I looked through your support forum, and seemed that you were aware of the issue from a couple of years ago. Wonder if you have got that sorted out.
Hello wzheng163,
Thank you for your interest in our theme.
XStore is fully optimized.
We provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Will you be able to add Gift cards, Rewards and Loyalty program that can be redeemed online and offline? This would be useful for restaurant and any other business that have online and physical stores
Hello gautam_ghy,
Thank you for contacting us and for using XStore.
You are welcome to submit feature requests on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have just purchased and found this theme unworkable. Please refund
Hello Amitvanik,
Thank you for contacting us and for using XStore.
Please contact our support team – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we will solve any of your issues.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi I am interested to purchase this theme but I want User referral system also User can refer to his connections & after new user regi. he will get some perks(Points or Money) so is this functionality included in Theme please update me ASAP If it is included I am interested to Purchase this
Hello shubham_B,
Thank you for your interest in our theme!
We would like to inform you that the function you inquired about is not included by default in the theme. We recommend reaching out to the WooCommerce plugin support team, as they may provide guidance on the simplest way to achieve the desired result.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello there,
your 2 widgets “Animated Headline” and “Advanced Headline” are not compatible with WPML.
The texts entered there, are not visible in the translation of WPML for the current page.
Thanks
Hello Klitsios,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi there,
my support has already expired, but i will not extend it for this issue.
You mention is your “Item Details” page here in themeforest, that you are “WPML Officially Certified” and that your theme is “Compatible with WPML plugin”.
So i found these 2 widgets, that are not compatible with WPML.
If you want to be 100% accurate with your advertising regarding WPML compatibility, then you have to fix it on your own.
If not, i will just not use these 2 widgets.
I won’t pay for something, that should work out of the box.
Thanks
Hello Klitsios,
We have thoroughly configured the translations for all of our Elementor widgets, including the ones you mentioned, so they should all be available for translation. You can see the configuration in this screenshot: https://prnt.sc/nx32NsI_Fv63 . We registered these widgets with WPML using XML configuration, as shown in the provided screenshot.
We would like to confirm if you are using the latest versions of the XStore theme and XStore Core plugin.
If you encounter any issues with WPML translations, you can submit a request to their support team. They are very helpful with resolving local translation issues, as evidenced by similar cases: https://wpml.org/forums/topic/elementor-text-widget-not-recognized-or-translated/ and https://wpml.org/forums/topic/widget-is-not-showing-translated-version-of-elementor-template/ .
Thank you in advance for your understanding and cooperation.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi there,
you are right.
I tested it again in a staging site and it works.
Sorry for the inconvenience!
Thanks again!
Hello Klitsios,
You’re welcome!
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
HI, since a while my customers can’t checkout properly. When they try to checkout the icon is endlessly spinning and they can’t place an order. It appears that the problem is since a month or 2. I thought that we are going a slow period but then customers reported to me that they are unable to checkout. I disable the AJAX add to cart.
Dear spirtx,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Thanks, I renewed my support yet I’m unable to create a topic in your forum
Dear spirtx,
We appreciate your prompt response.
Please make sure that XStore purchase code is added to your account on our site.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
