39262 comments found.
Could someone please tell me if I can center the logo and menu bar for the Videographer theme before I purchase it?
Hello @joepolk
You can definitely change anything regarding any of our prebuilt website in terms of how the header and content is being setup 
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I would like to know if with AVADA I can have several sales pages with different AVADA themes on the same domain. For example, I am going to launch a beauty product, I am going to create a page with the AVADA X theme, but at the same time, I have another health product and I am going to use another AVADA Y theme, as if it were like this mysite.com/productA with one theme and the other page, mysite.com/productB with another theme, both AVADA templates, would that be possible?
Hello @daveidsonbrandao
While it is possible to actually have multiple single pages from different prebuilt websites, however you cannot have the global options for different prebuilt along with other one, so any styling that is coming globally will have to be sacrificed or set individually instead on the page basis.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Does the Avada theme support LMS?
Hello @Alex_overman
Yes, we do have many of our users on different LMS plugin(s), you should be able to get in touch with the plugin(s) author about the compatibility of the plugin further in this case.
We will be happy for you to be a part of this amazing community!
Click Here to Get Avada Support
Thanks
-Ammar
We are creating a website using the Avada theme and would like to have captions (text field) above the slider. So for some pages we would like to have text capations above the slider (text element) and some pages won’t have any text element above slider. How to go about it. Here is a screenshot to explain – https://www.dropbox.com/scl/fi/vk56p9ezxsdo2e9fkkxx9/2024-07-29_19-17-28.jpg?rlkey=ftskskxugt5388cj5fggq2duo&dl=0
Hello ThermeSurf_TF
The easiest solution here is to actually use the container with a background image and then add the text on top of it, this can than be changed across every page of yours as per your requirement.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar that is a great idea! Thank you for sharing!
We’re glad to assist.
Hi Team, Is the theme ready for WP 6.6
Hi there
Yes, Avada is always compatible with the latest version of WordPress.
Thank you, MB
The purchase code is already being used on another domain.
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
I bought it, but the child theme doesn’t install due to an installation error. And I heard that slider revolution can be used as a premium plug-in, but I don’t have a premium license, right?
Hi there
You have active support. If you need assistance, please use the link below to submit a support ticket, and a member of our team will gladly assist you.
Click Here To Get Avada Official Support
Thank you, MB
In the tour operator, https://avada.website/tour-operator/tours/special-maldives-tour/ 1. When we click on Book this tour button, It is redirecting to form but even after changing the link in layout to some other page like WooCommerce cart page in the layout section, It is just refreshing but it is not redirecting to cart page. 2. In the Tour booking form, is there any way to dynamically bring the product/package name? Because in the above maldives tour link if we click book this tour button, In the form again we have to select the package but the Maldives name is not dynamically passing to the form even after trying multiple ways like adding JS or some other way. Because of this we have to configure a form for each package but not generic form where the product name is taken dynamically.
*Please help for the 2nd point if there is any way as it would save us alot and help our Startup alot and more over this theme is very good for our website.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is it possible to create a custom portfolio and portfolio category pages where we can showcase the categories as buttons. let me know if the theme allows it. i don’t want to use the existing postcard or any other portfolio showcase.
Hi,
If you mean to show the category names as buttons the on single portfolio or category pages, that will be possible with a bit of Custom CSS.
Please reach out to our support and our team can guide further.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi!! Is Avada compatible with the Yootheme Widgetkit plugin?
Maite
Hi,
We haven’t tested the that plugin officially but in general most properly coded WordPress plugins should work fine with Avada. If there are issues, you can try an alternate plugin for this purpose.
From Avada side we ensure support for plugins we advertise support for on our store page here e.g. WooCommerce, Event Calendar etc
Thank you. – Abbas
hey i need my domain changed, that i no longer have accese to i have bougte 2 Avada products ? can i get some help whit this to reset my codes
Hi
You can reset your code from your my.avada.com account. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I had purchased avada license 3 years ago. I have already deleted the connection to previous domain and trying to use it for one of my subdomain. Howver, when i try to register is just freeze
Hello CodexCommerce
You will need to do this using the my.avada.com dashboard in this case, you should find a blue link icon in there which can be clicked to unlink / reset your purchase code.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
That I already did., but it keeps on freezing
where im adding purchase code fa452f58-xxxxxxxxxxx, it glitches out
Hello @CodexCommerce
Can you kindly reach our team out here => https://avada.com/contact/ I am not able to find your account in our system so can not reach out to you.
Thanks
-Ammar
Thank you!., i sent out an email
You are most welcome
We will reach out to you.
Live Builder is not working and causes 404 errors when trying to edit pages.
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and our team will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
hi, just a couple of questions:
- is it possible to use the style of a demo on another demo also from Avada?
- with Avada is it possible to replicate a website made with the Elementor builder?
thanks p.
Hello @dosankos
- You can definitely import partial parts of multiple demos, however you can only use global options of one prebuilt website (demo) at a time, importing other will replace them unless you make individual changes to them manually.
- Every page builder is different in terms of what design feature it offers so it will not be possible to provide a very precise response to this, what we can assure you is that Avada Builder is recognized and loved by our customers in terms of diverse layout it can product with ease.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thanks
Not a problem.
Getting the following error on installation:
<=== Das Theme wird installiert …
Das Paket konnte nicht installiert werden. Dem Theme fehlt das Stylesheet style.css.
Theme-Installation fehlgeschlagen. <===
Fix or refund…
Hi,
Please see that you’re uploading the ~10MB Avada zip file (not the full package which is much bigger). You can download the installable wordpress zip file from the downloads page here on your themeforest account.
To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/
If you still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will fix this for you quickly.
https://avada.com/documentation/how-to-register-for-my-avada/
Thank you. – Abbas
Setting font sizes for heading typography for mobile vs desktop is disappointing.
So I have to turn off small and medium devices for a 46px font on desktop because it’s too huge for mobile.
And then create a separate one for mobile and turn off desktop.
Why can’t this be streamlined with a setting in options under Heading Typography where mobile, tablet and desktop settings can be changed in one place?
So disappointing. A different theme that works with Elementor would have been a better choice. Unfortunately for me, I discovered this after importing a demo website that my client loves.
Hello Webslinger383
We already have an option available for responsive typography in Avada which you should be able to use without any issues, this way it will automatically adjust the typography based on the sensitivity you have set up, more about this can be read here => https://avada.com/documentation/responsive-headings/#toc_1_My_headings_are_too_big_for_mobile
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
oh wow, thanks for the clarity! The demo I imported (Psychology) had double headings set on the pages, that is why i didn’t realize!
We’re glad to assist.
Hello, I’d like to know if it’s normal that I can’t find your new pre-built website “portfolio” which is displayed on your site, because when I search for it on my page it’s not displayed. If this is normal, where can I download it from?
Thanks in advance
Hi,
Please see that you’re on the latest Avada v7.11.9 and you will get access to all the prebuilts.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Currently using your Dispensary theme, however, every time I update Avada the image saved as hero-3.jpg disappears from the home page. Could you please advise on a fix? Im having to reinstall and recreate my entire website every time I update, which is making me not want to update the theme.
Hello @jakubwronski
We also update our prebuilt websites regularly and this should not be happening in this case, this will require our team to check your specific website in this case and it will require us to take a look into the site, we suggest you to kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I would like to clear one of my licenses for a new domain. How do I go about it?
Hello @matimoon
You will need to do this using the my.avada.com dashboard in this case, you should find a blue link icon in there which can be clicked to unlink / reset your purchase code.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
What’s the source of the video footage in the Home page of the Avada Law pre-built website? Where can I buy or download it?
Hi
The video is taken from the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
If you were to built my site on this pre-built website, can I use those images and videos?
Hi,
The paid stock footage on our site is not licensed for use on customer websites. You can use any free stock footage website to find similar looking videos/imagery very quickly and use that instead. Or if you want the exact same videos/images then you can purchase a license for those from the stock photos website.
Thank you. – Abbas
