39262 comments found.
Hi. My support has expired recently but I installed the Avada Corporation pre-built demo but the menu does not appear. All content imported. Menu is there in appearance/menus but it does not show on the site. I tried several times to import again. Reinstalled wordpress but issue persists. Any idea why i have this issue with this Corporation pre-built site? Thank you.
Hi
Please do ensure you have the header assigned by going to WordPress admin panel dashboard → Avada → Layouts
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I just need to transfer my license to another domain. Therefore I unlinked old domain on my.avada but I still get problem to activate the license. ... and I cannot open ticket because my support expired … that does not mean that I should not be able change domain. 
What should I do? Cannot even deactivate avada theme, if I try to change theme I will be auto redirected to avada dashboard
Problem found … litespeed-cache. if I disable the pluging avada work normal.
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello ThemeFusion there is a function on your slider that collapsable text or design inside of it?
Hi
This would depend on the type of slider you need.
1) For example, our containers (in which all content is added) now have an option where background images can be made into a slide. You can add any content in it (including the toggle element which is collapsible . However the content will not slide with the images
2) You can make use of our Avada slider and add toggle shortcode in. This would need some custom styling
3) We also offer the revolution slider with Avada (a bundled plugin) that allows the user to add content that can be toggled
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Just a quick note that the Avada Cafe template demo has some styling issues on the Our Story page. The issue is shown lower down the page under the timeline posts. The font and icon size are super huge now. Hope this helps!
Hi
Thank you for taking the time to report this. Our team will address the issue shortly
Thank you, Shaminder
What can i do if Live Builder is not working since last update?
Hi
We would request you to please reach out to support for this.
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My support period has expired, what can i do? I think is your fault this problem and i need to solved
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
I get a new warning since the last avada update and the product page will not load PHP Warning: Undefined array key “aria-describedby_text”
Hello @futureproject511
Seems like two different issues, for the warning you are getting we have already fixed that for our next updates, regarding the product page not being able to load, it will require our team to check your site.
Can you kindly open a support ticket following link below and add your site details, our team will check it out for you further.
Click Here to Get Avada Support
Thanks
-Ammar
duplicate
Can we create popups in it ? trigger on some event, scroll, exit intent, page triggers options like that ?
Hi,
Definitely.
You can use our Off Canvas feature for creating such popups that can be triggered on scroll, element click, time on page etc
For details on Off Canvas, please see: https://avada.com/documentation/how-to-use-the-off-canvas-builder/
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Thanks for early response you guys are amazing !! I have one more question can we create dynamic content in it Or any plugin of yours ecosystem support it, like to make listing websites, real estate website. I just want to move to Avada for my next projects.
Hello Manny
We are compatible with ACF and Avada does have dynamic field options which can bring in ACF values into the layouts, you can read more about this here => https://avada.com/documentation/how-to-use-dynamic-content-options-in-avada/
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
I really love the new Portfolio Demo. It is very creative, and loads quickly. I hope to be making speedy websites with this for my projects. However, I am facing a font issue when I push the site to my host for staging. I’ve created a support issue for the same. Hope to have it resolved soon. Thanks.
Hi
Thank you for your kind words. Our team has received your support ticket and we we have responded to your query
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
DUPLICATE
hi, i dont find in prebuild template the Avada Programmer…can you help me?
thank Andrea
Hello @beadlebe
Avada programmer is definitely available to be downloaded as a prebuilt in our prebuilt website section, kindly make sure that you are running the latest version of Avada and check again once.
Thanks
-Ammar
Hi Ammar, thanks…i’ve 7.5 version of Avada, is it the last? Programmer Theme there isn’t..
Hello @beadlebe
The latest version is actually 7.11.9 at the moment 
Thanks
Sorry but where do I read the version? I read Avada version 7.5 in the themes section
ok I fixed it thanks…I don’t know why but it gave me version 7.5, now I updated the files manually and I see everything correct…thanks
Glad to hear that.
- Abbas
The latest Avada patch asks to regenerate thumbnails after installing it. What’s your Go-To thumbnail regeneration plugin since there are so many and all of them can’t be good?
Hi,
The one by Alex Mills (Regenerate Thumbnails) work well and is pretty popular so you can give it a shot.
Thank you. – Abbas
Hi, I am using this demo. But it does not have a single service page. And it must have. Otherwise, how can we create a single service? Currently, all services go to “The Studio” page. https://avada.website/digital-agency/services/
The learn more link on Services archive page goes to the “The Studio” page. Why it is so?
Hello @mshakirtahir
We will gladly assist you with this issue, however this is a support request which our team will need to take a look at to assist you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
which hosting i need.
Hello @Princeraj1937
As far as your hosting provided meets these requirements, you should be good to go => https://avada.com/documentation/requirements-for-avada/
You can also checkout our recommended hosting here => https://avada.com/hosting/
Thanks
-Ammar
how to check admin panel of this theme
Hello @princeraj9137
A backend access to check WP admin panel is not a possibility for any theme being sold here on themeforest.
Thanks
-Ammar
Is the Avada theme compatible with WP Bakery? If not, which page builder is it using?
Hi
Avada makes use of the Avad builder. The Avada builder gives an array of options to create content. We have several feature rich design elements that can help create your content as per your needs. https://avada.theme-fusion.com/design-elements/. Avada offers powerful features that allows you to make forms, popup, custom grids for post types, dynamic content options, custom layouts for header/footer, custom archive pages layout and much more! As you can see from the above, with Avada, you do not need an additional page builder to create content and we have not tested any other builder with the theme
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Ok, thank you for the quick reply.
You are most welcome
Hi,
I need a help. I have a license for Avada which I bought long back. I used it on some domain previously. But I changed my domain later. Now I want to use this Theme now but it is saying that the License is already being used on other domain but as far as my knowledge goes I am not using it on any domain. Will you be able to kindly let me know on which domain the license is being used so that I can check and verify it?
Hi
You can unregister the domain against your license from your my.avada.com account area. We do have a detailed documentation that explains how this can be done here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m looking into buying this theme but I have a question that I seem not being able to answer by looking at the documentation available.
Basically, I want to have a page that have block 1, block 2 and block 3, for example. Those blocks will also be used on other identical pages but they need to have different text and images. Let’s imagine I have a store and each product will need to have a image of the product (block 1), then a description with a list of specifications (block 2) and then a slideshow with a set number of images with the product (block 3). Now, when someone creates a new product page with a different product, can go on the builder and add these 3 blocks to their page and change that specific content only, without losing the style and formatting so it can be always the same across all pages.
As a bonus, can that content be changed on a custom field instead of the block itself? That way the only thing other users would need to do was to add the blocks needed and then change all the content outside of the builder editor and on the custom fields below.
tldr; can I create custom blocks that users can use on other pages and only change content (image/text)?
Thank you!
Hi
What you are suggesting in the first point is the layout builder we offer in Avada for single product pages. You can create a layout for single product pages and then dynamically pull content specific to the product page(and create a layout/style for the page as your need). Also, our dynamic fields can pick up content from custom field and most of users make use of the ACF pro plugin to add custom fields and pull in data dynamically (into any post type). You can check details on this here
You can also create a container/column/element that you can save in the Avada library. When using the theme, you can add this element and it will be added with same settings in which it was saved. You can then change the text/image or any other content as needed. Please do refer the link here
Thank you
Hi avada, I have installed the theme with the licence verification, but when there was some problem in the setup, we delete the theme and wanted to reinstall with the purchase key on the same domain, second time it says, your purchase key already using in another domain,
1. I tried to deregister from the my Avada account, but still showing same error when trying to register the purchase key. 2. when tried to submit a support ticket, it says, your support time is over, I still have 4 months free support.(The purchase code is already being used on another domain.) 3. when trying to submit, it says your support expired in 1970. Could you please reset the key for me or fix your system error.
Sorry to write in comment, I tried all possible way to solve the issue, only I have this option to bing in your eye.
Thanks
Hello @almahersaudiaarabia
You should be able to reset or unlink your license without any issues from the same my.avada.com dashboard, as far as the license is not used on any domain it should be resettable, however regarding the support account, can you kindly try and make sure that your support extension is properly applied following the instructions here => https://avada.com/documentation/extending-and-renewing-envato-item-support/#toc_How_To_Apply_A_Support_Extension
We will also reach out to you from our end via the handle mentioned here in this comment.
Thanks
-Ammar
Hello @Dailituweb
Avada indeed has its own variable product swatch options which you can check out here => https://avada.com/documentation/how-to-use-woocommerce-attribute-swatches/
However for more advanced swatches options you may need to go for some 3rd party plugin(s) that can provide such functionality.
Thanks
-Ammar
What is the link of the third-party plug-in? I want to confirm whether it can achieve this function before purchasing it.
Hi,
We have not tested any specific plugin to recommend one. However, you can check any WooCommerce authorred plugin for this
Thank you, Shaminder
I understand my support has expired but something out of the box isn’t working. I imported Galeria and the custom icon set isn’t loading. When I generate new icons via iconmoo and upload, it’s like it doesn’t upload them but saves the post and no icons display and it’s almost like I didn’t drop the ZIP. Can you assist with this?
I was able to fix the upload issue by enabling ZIP Archive on the server but now the icons show up but when I select them they don’t appear in the menu.
Please any thoughts I”ve spent hours trying to fix something that should work out of the box.
- Avada Versions ###
Current Version: 7.11.9 Previous Version: No previous versions could be detected
- WordPress Environment ### OMITTED URL
WP Version: 6.5.5 WP Multisite: – PHP Memory Limit: 512 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 64 MB PHP Time Limit: 270 PHP Max Input Vars: 4000 ZipArchive: ✔ cURL: ✔ mail: ✔ MySQL Version: 10.5.25 Max Upload Size: 64 MB DOMDocument: ✔ WP Remote Get: ✔ WP Remote Post: ✔ GD Library: 2.3.3
- Active Plugins (7) ###
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd Avada Builder: by ThemeFusion Avada Core: by ThemeFusion Avada Custom Branding: by ThemeFusion Slider Revolution: by ThemePunch Yoast SEO: by Team Yoast WP Mail SMTP: by WP Mail SMTP
Hello @DrTangTang
This appears to be an issue specific to your site, I will recommend checking your console in the browser and it will provide you with a possible console error that can provide more clarity on what the issue actually is here.
I will suggest reading more about it here => https://avada.com/documentation/how-to-use-font-awesome-icons-with-avada/#toc_Fonts_Hosted_On_Different_Domain
If you need further assistance with this, we will need you to open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
I have change my website and now trying to registered with my puchsase code but not able to registered.
Hello @preeteshanand
You will need to reset your license from your my.avada.com dashboard by simply clicking on the unlink icon, we have a very detailed article on how you can work with my.avada.com dashboard here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
However if you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
How can I stop resizing for background images?
I have uploaded the 1920×575px image but when I added it to page it shows 1600×479px on the front-end and stretched to 1920px where it looks pixelated.
What is the solution to show the exact full-size image in the background?
ref: Backend: https://snipboard.io/NtdRQ8.jpg Frontend: https://snipboard.io/sh7NbL.jpg
Hello @GLDNMARKETING
This can happen due to selection of wrong attachment size, we have a very detailed article that talks about it here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
However if you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
