6639 comments found.
Purchased, however the PSD folder contains only a link to a downloads page that does not have the Xstore PSD, and I cannot post this topic on your Support forum without purchasing support? How can I get the full set of Xstore PSD files?
Kind regards
Hello ynotsmile,
We hope this message finds you well. We would like to inform you that for over six months now, we have discontinued including Figma and PSD files as part of our services and the folder you mentioned has been removed from our archives (you may have retained an older version).
We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
Warm Regards,
The 8Theme Team
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It is a sour trend on this site that sellers are all but completely transforming the products sold well after the sale, diminishing the value of the offerings post-sale. Please consider the more honorable path of simply creating a second item for sale so that you can leave the includes intact on those items already sold. Kind regards.
Thank you for your feedback.
We understand your concern about changes to products after purchase. Our intention is to improve our offerings, but we recognize the importance of maintaining the value of the items you have bought.
We appreciate your input and will strive to follow a path that respects our customers’ investments.
This is a case of ‘Fool me once…’ This is the second time 8theme has pulled this kind of thing. Shortly after one purchase, you ceased all updates to a different theme. Not worth it.
how do you turn on the off canvas product filter?
Dear jtkirkuk,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello, I have been struggling with the issue, I am getting error 429 Too many requests. I disabled everything else but when I enable Xstore core site is giving error 429. This is very bad.
Hello decopage1,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin and FTP access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, contact your hosting provider and ask if provider’s firewall might block search engines, crawlers, monitoring services, and web apps, causing the 429 too many requests error.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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why is this theme using so much resources and CPU seconds on the server? I have problems with this all the time. Any way to fix it?
Hello oscardc,
Thank you for contacting us and for using XStore.
1. Please contact us by email https://themeforest.net/user/8theme or via the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide screenshots of info about “using so much resources and CPU seconds on the server”. 2. Install Query Monitor and check its indicators. 3. Also, review the system requirements – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements 4. Since you have performed an update, it is advisable to clear all caches + CDN. 5. Provide site URL, temporary wp-admin, and FTP access.
Warm Regards,
The 8Theme Team
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encountered error on theme after elementar single product page slider not working . theme and slider was best when xstore customizer there from changing elementer thing its worst
https://bakliwal.in/product/evil-eye-glass-beads-bracelet-2/Hello Apprecon,
Thank you for getting in touch with us.
We kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://xstore.helpscoutdocs.com/article/158-how-to-use-xstore-patcher
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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There is no “Stretch Shipping Totals” option on the checkout page. There is a “Stretch Shipping Totals” option on the cart page. How can I split the shipping total into two lines on the checkout page?
Hello iselice,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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I am interested in buying your theme, as I like all the features and designs. However, I read some report that mostly concerned with the performance issue. I wonder whether that’s true or not. I looked through your support forum, and seemed that you were aware of the issue from a couple of years ago. Wonder if you have got that sorted out.
Hello wzheng163,
Thank you for your interest in our theme.
XStore is fully optimized.
We provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
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Will you be able to add Gift cards, Rewards and Loyalty program that can be redeemed online and offline? This would be useful for restaurant and any other business that have online and physical stores
Hello gautam_ghy,
Thank you for contacting us and for using XStore.
You are welcome to submit feature requests on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Warm Regards,
The 8Theme Team
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I have just purchased and found this theme unworkable. Please refund
Hello Amitvanik,
Thank you for contacting us and for using XStore.
Please contact our support team – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and we will solve any of your issues.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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Hi I am interested to purchase this theme but I want User referral system also User can refer to his connections & after new user regi. he will get some perks(Points or Money) so is this functionality included in Theme please update me ASAP If it is included I am interested to Purchase this
Hello shubham_B,
Thank you for your interest in our theme!
We would like to inform you that the function you inquired about is not included by default in the theme. We recommend reaching out to the WooCommerce plugin support team, as they may provide guidance on the simplest way to achieve the desired result.
Thank you for your understanding.
Warm Regards,
The 8Theme Team
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Hello there,
your 2 widgets “Animated Headline” and “Advanced Headline” are not compatible with WPML.
The texts entered there, are not visible in the translation of WPML for the current page.
Thanks
Hello Klitsios,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi there,
my support has already expired, but i will not extend it for this issue.
You mention is your “Item Details” page here in themeforest, that you are “WPML Officially Certified” and that your theme is “Compatible with WPML plugin”.
So i found these 2 widgets, that are not compatible with WPML.
If you want to be 100% accurate with your advertising regarding WPML compatibility, then you have to fix it on your own.
If not, i will just not use these 2 widgets.
I won’t pay for something, that should work out of the box.
Thanks
Hello Klitsios,
We have thoroughly configured the translations for all of our Elementor widgets, including the ones you mentioned, so they should all be available for translation. You can see the configuration in this screenshot: https://prnt.sc/nx32NsI_Fv63 . We registered these widgets with WPML using XML configuration, as shown in the provided screenshot.
We would like to confirm if you are using the latest versions of the XStore theme and XStore Core plugin.
If you encounter any issues with WPML translations, you can submit a request to their support team. They are very helpful with resolving local translation issues, as evidenced by similar cases: https://wpml.org/forums/topic/elementor-text-widget-not-recognized-or-translated/ and https://wpml.org/forums/topic/widget-is-not-showing-translated-version-of-elementor-template/ .
Thank you in advance for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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Hi there,
you are right.
I tested it again in a staging site and it works.
Sorry for the inconvenience!
Thanks again!
Hello Klitsios,
You’re welcome!
Warm Regards,
The 8Theme Team
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HI, since a while my customers can’t checkout properly. When they try to checkout the icon is endlessly spinning and they can’t place an order. It appears that the problem is since a month or 2. I thought that we are going a slow period but then customers reported to me that they are unable to checkout. I disable the AJAX add to cart.
Dear spirtx,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Thanks, I renewed my support yet I’m unable to create a topic in your forum
Dear spirtx,
We appreciate your prompt response.
Please make sure that XStore purchase code is added to your account on our site.
Warm Regards,
The 8Theme Team
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Does anyone know what could cause the header to not appear? I had 1 demo installed for a while. I just installed a new demo, but the header doesn’t appear anywhere, I follow instructions but it doesnt show up
Dear MarcHilton,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
I would like to use this theme for another website..I have already purchased this theme before, should I have to purchases another one before I can use it on a different clients website?
Hello Rodneycrentsil,
Thank you for contacting us and for using XStore.
Yes, please purchase a new license for a new project.
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
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Which filter are you using in place of WooCommerce Filter hook: the_title ?
Hello,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
If you mean default WooCommerce widget, that persist even with other theme activated (Storefront – default WooCommerce theme), we would recommend contact support of WC plugin – https://wordpress.org/support/plugin/woocommerce/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Pre Sales Question: How does my-account page inside version looks like in this theme, i registered in my account but it’s not working: https://xstore.8theme.com/elementor/demos/minimal-fashion03/
Hello Sachansahil940,
Thank you for your interest in our theme!
We are pleased to inform you that the mentioned link leads to our demo version. After purchasing and installing the theme, you will be able to access the desired page. Our support team is eager to assist you with any inquiries or issues you may encounter – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi, I just need a screenshot of how the my-account page will look like, that’s my pre-sale question so i should first know how will it look like then i will definitely proceed to take this theme.
Hello Sachansahil940,
We appreciate your prompt response.
Here are examples for you https://prnt.sc/RreXD9OI2ZQb or https://prnt.sc/s630V85qdVR7 , depending on – https://prnt.sc/fTNmwurg0cbO
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello friend. I installed this theme https://xstore.8theme.com/elementor/demos/minimal-fashion02/ and it is very slow. When I checked I realized that it was installed with 1583 images and elements. To check I installed another theme and it is installed with just the images and elements that the theme requires. Please could you review and update that minimal-fashion02 theme because I need to use it. Thank you for your prompt attention. See you later.
Hello Danieldonato,
Thank you for contacting us and for using XStore.
We would like to inform you that our “minimal-fashion02” demo contains a significantly higher number of images compared to other demonstrations. This situation is due to the fact that this version was used to create a showcase of our design elements, which can be viewed at: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/ Should you find any superfluous images, you are able to delete them en masse: https://prnt.sc/CZjEu8TgTy0d
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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The et-core-plugin version on your FTP site is incorrect. It should be 5.3.14, but the download is 5.3.13.
Hello Wikings,
Thank you for contacting us and for using XStore.
We’ve checked and the latest version is available from this page https://www.8theme.com/downloads/ Please clear cache of browser and check one more time.
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
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every page gives me a 404, fix this please
Hello Search-marketplace,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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everytime i create a new page and i try to view it i get a 404
Hello, search-marketplace,
Thank you for contacting us and for using XStore.
Please read and follow the instructions written in this article – https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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