6627 comments found.
Estou enfrentando um problema em que as imagens das categorias de produto não estão sendo exibidas corretamente no modo AMP do meu site. Em vez das imagens, apenas o placeholder é visível. Já verifiquei que as imagens foram carregadas corretamente nas categorias de produtos, e não estou utilizando nenhum tipo de cache que possa estar interferindo. Gostaria de saber como posso obter suporte para resolver esse problema.
Agradeço desde já pela atenção e aguardo uma solução.
I’m facing an issue where product category images are not displaying correctly in AMP mode on my website. Instead of the images, only the placeholder is visible. I’ve already verified that the images have loaded correctly in the product categories, and I’m not using any type of cache that could be interfering. I’d like to know how I can get support to resolve this issue.
Thank you in advance for your attention and I look forward to a solution.
Hello Digiflowrafael,
Thank you for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi! Do u provide some designs files like PSD or Figma?
Hello Mecenas666,
We hope this message finds you well. We would like to inform you that for over six months now, we have discontinued including Figma and PSD files as part of our services and the folder you mentioned has been removed from our archives.
We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
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The 8Theme Team
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Hello, congratulations on the very well designed theme, it has many options, but I am frustrated because I can’t get the theme to work with the translations of the two files downloaded from the xstore website, both the theme and the plugin, I don’t know how to do it Take those translations, especially in the checkout and purchase buttons It is the first topic that I have so many problems getting the translation to work well.
thanks for the timely help
Hello, mibarcodepapel,
Thank you for contacting us and for using XStore.
Please contact our support team via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you in advance for your cooperation!
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The 8Theme Team
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why are you unable to switch on the filter on the search page, and make it a dynamic filter?
Hello jtkirkuk,
Thank you for contacting us and for using XStore.
Please contact our support team via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you in advance for your cooperation!
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The 8Theme Team
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Hello.
We are not using Elementor and would like to disable this plugin if possible. Is there a way to have the product gallery function correctly without using Elementor?
Thanks.
Hello, Snow-man,
Thank you for contacting us and for using XStore.
Yes, the product gallery function on a single product page can work without Elementor.
To assist you effectively, please create a topic on our support forum -https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello Nodos,
Thank you for contacting us and for using XStore.
Please edit Static Blocks https://youtu.be/JiI6qDaVtY4?feature=shared For example – https://prnt.sc/PFAWLJblec5v > https://prnt.sc/eoPHYsmEsTDT
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Thanks!!!
Hello Nodos,
You’re welcome!
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The 8Theme Team
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Is there a loop builder in Xstore?
Hello Tianxialuyalu,
Thank you for contacting us and for using XStore.
Please contact us by email via the form on this page https://themeforest.net/user/8theme and describe your request in more detail with examples.
Thank you for your cooperation!
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The 8Theme Team
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Hi – i cant see demo electronic mega market im on the latest version?
Hello Scph35003,
Thank you for getting in touch with us.
Please use ðeme_demo_versions_info=1 to clear cache, for example – https://prnt.sc/__ydfOnZGdjh
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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perfect that worked 
Hello Scph35003,
You’re welcome!
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Hello Team Xstore!
Thank You form making such an Awesome Theme!
I’m facing issue related to Mobile Menu, where i’m not able to remove categories tab from the mobile menu.
Can you please mention the process to remove the categories tab from the mobile menu, rest all other things are sorted only this one help i need from you!
Thanks in Advance!
Hello Digital-Baba,
Thank you for reaching out to us.
XStore Builders > Header builder via Elementor > edit template > Mobile menu > https://prnt.sc/4C5LLASY9ijX
Please post new questions via our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.
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The 8Theme Team
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1. Do you have any pre made homepage where Top horizontal menu has megamenu and Left side bar menu is Sticky and also has mega menu ?
2. Do you have pre made Single product page that has Sticky side bar menu ?
Hello Andy1100,
Thank you for your interest in our theme!
1/ Here you can find our demos – https://xstore.8theme.com/ Please contact us by email via the contact form on this page https://themeforest.net/user/8theme Provide examples of desired results and you will get answers.
2/ Here is an example of a single product page – https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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The 8Theme Team
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Hi!
How to edit the form on the Add Listing page? I can edit the page itself but the contents of the form are “locked”, and I can’t figure out where the page is pulling the form from.
Also, I can’t register an account to your support forum. The registration form claims that my Envato Purchase Code is incorrect. It’s 100% correct though, copy-pasted straight from the theme-license.txt file.
Hello jyrihovila,
Please contact us by email and provide your purchase code – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi, I’m sorry but I actually sent the message to the wrong place—it was another theme I needed support for. 
Kerja bagus dan saya tertarik
Hello Erpedia,
Thank you for your interest in our theme!
If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Security risk.. we are getting secruity risk in WpEngine. Would be great if you can let us know:
XStore Core Managed Active 5.3.16 Security risk: sqli. The plugin contains a vulnerability wherein unauthenticated visitors could inject SQL statements into WordPress. SQL injection could allow an attacker to gain control of your site.
Severity: critical
Fixed in: no fix yet
Security risk: upload. A vulnerability exists wherein an unauthenticated user could upload a malicious file to the site. This could result in the disclosure of sensitive information or lead to complete site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: privesc. It could be possible to elevate a user’s privileges to a higher permission level.
Severity: critical
Fixed in: no fix yet
Security risk: object injection. This is an application level vulnerability that could allow an attacker to perform different kinds of malicious attacks, such as Code Injection, SQL Injection, Path Traversal and Application Denial of Service, depending on the context. This could result in sensitive data disclosure or site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: high
Fixed in: no fix yet
Security risk: xss. Data from an attacker could be interpreted as code by site visitors’ web browsers. The ability to run code in another site visitors’ browser can be abused to steal information, or modify site configuration.
Severity: medium
Fixed in: no fix yet
Security risk: no authorisation. An unknown vulnerability exists.
Severity: medium
Fixed in: no fix yet
Security risk: lfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Local file inclusion is the process of including files already present on the server.
Severity: medium
Fixed in: no fix yet
Hello ThemeSurf_TF,
Thank you for getting in touch with us.
We’ve answered via support forum – https://www.8theme.com/topic/security-risk-and-update-issues-with-xstore-core-plugin-and-wordpress/#post-402528
We have completed all necessary actions on our part.
The issue lies within the system that is sending you notifications. We have already addressed this issue with them. If you wish to expedite the resolution, we recommend that you also contact the system responsible for these notifications, as they may not be updating their data promptly.
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The 8Theme Team
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Hello.. sure sounds good.. will contact WpEngine
Hello ThemeSurf_TF,
Thank you for your understanding and cooperation.
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Hello I cannot active theme with my license code!. also i cant import the demo >> but i cant creat a topic for this problem becouse my support item has expired >>> plzz help me.
Hello Moheldeeb2022,
Thank you for reaching out to us! To assist you effectively, please contact us by email via the contact form on this page – https://themeforest.net/user/8theme and provide all necessary details about your request, including screenshots, and your purchase code.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello! Why cannot i not edit the mobile menu just only for categorie? When im trying in the builder i dont know how to?
Hello Oliverschou,
Thank you for reaching out to us! To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
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The 8Theme Team
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Hey, i cannot update the yellow pencil plugin from the theme, can you provide the newest update.
Hello RiddhiGupta,
Thank you for getting in touch with us.
Please contact us by email via form on this page – https://themeforest.net/user/8theme
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Hello I cannot register support forum with my existing license. Its says someone using with this license.
Hello Tuhingr,
Thank you for getting in touch with us.
Please contact us by email via the form on this page – https://themeforest.net/user/8theme and provide your purchase code. We will check the situation with the account more deeply.
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We are having issue in Add to cart button with quantity, whenever we enable quantity our cart button disappear, we have to remove quanity field from the button and Add to cart buttons appears.
Hello usmangondal062,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I have a few questions about your theme, specifically Xtore Crypto DARK
https://xstore.8theme.com/elementor2/nft-crypto.1 – Is there a way to change the currency to $ instead of bitcoins ? 2 – Can the fake item indicator be real ? Similarly, can the fake sale popup be real too ?
Thank you very much, Looking forward to your response,
Best regards
Hello VanillaFX,
Thank you for your interest in our theme!
1/ Yes, currency can be changed via WooCommerce > Settings > General > Currency options.
2/ Our fake sale popup has an option to take products from real orders https://xstore.helpscoutdocs.com/article/133-fake-sale-popup
We hope this information is helpful.
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The 8Theme Team
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Thank you very much for your reply Rose_Tyler
Hello VanillaFX,
You’re welcome!
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Hello, do you have also an app for this theme? for ios and android?
Hello Havor2,
Thank you for getting in touch with us.
We don’t have XStore App at this moment but thank you for your suggestion.
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The 8Theme Team
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