6639 comments found.
Hello Team Xstore!
Thank You form making such an Awesome Theme!
I’m facing issue related to Mobile Menu, where i’m not able to remove categories tab from the mobile menu.
Can you please mention the process to remove the categories tab from the mobile menu, rest all other things are sorted only this one help i need from you!
Thanks in Advance!
Hello Digital-Baba,
Thank you for reaching out to us.
XStore Builders > Header builder via Elementor > edit template > Mobile menu > https://prnt.sc/4C5LLASY9ijX
Please post new questions via our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
1. Do you have any pre made homepage where Top horizontal menu has megamenu and Left side bar menu is Sticky and also has mega menu ?
2. Do you have pre made Single product page that has Sticky side bar menu ?
Hello Andy1100,
Thank you for your interest in our theme!
1/ Here you can find our demos – https://xstore.8theme.com/ Please contact us by email via the contact form on this page https://themeforest.net/user/8theme Provide examples of desired results and you will get answers.
2/ Here is an example of a single product page – https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi!
How to edit the form on the Add Listing page? I can edit the page itself but the contents of the form are “locked”, and I can’t figure out where the page is pulling the form from.
Also, I can’t register an account to your support forum. The registration form claims that my Envato Purchase Code is incorrect. It’s 100% correct though, copy-pasted straight from the theme-license.txt file.
Hello jyrihovila,
Please contact us by email and provide your purchase code – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, I’m sorry but I actually sent the message to the wrong place—it was another theme I needed support for. 
Kerja bagus dan saya tertarik
Hello Erpedia,
Thank you for your interest in our theme!
If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Security risk.. we are getting secruity risk in WpEngine. Would be great if you can let us know:
XStore Core Managed Active 5.3.16 Security risk: sqli. The plugin contains a vulnerability wherein unauthenticated visitors could inject SQL statements into WordPress. SQL injection could allow an attacker to gain control of your site.
Severity: critical
Fixed in: no fix yet
Security risk: upload. A vulnerability exists wherein an unauthenticated user could upload a malicious file to the site. This could result in the disclosure of sensitive information or lead to complete site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: privesc. It could be possible to elevate a user’s privileges to a higher permission level.
Severity: critical
Fixed in: no fix yet
Security risk: object injection. This is an application level vulnerability that could allow an attacker to perform different kinds of malicious attacks, such as Code Injection, SQL Injection, Path Traversal and Application Denial of Service, depending on the context. This could result in sensitive data disclosure or site compromise.
Severity: critical
Fixed in: no fix yet
Security risk: rfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Remote File Inclusion is the process of including files from a remote source.
Severity: high
Fixed in: no fix yet
Security risk: xss. Data from an attacker could be interpreted as code by site visitors’ web browsers. The ability to run code in another site visitors’ browser can be abused to steal information, or modify site configuration.
Severity: medium
Fixed in: no fix yet
Security risk: no authorisation. An unknown vulnerability exists.
Severity: medium
Fixed in: no fix yet
Security risk: lfi. A File Inclusion vulnerability allows an attacker to include a file, usually exploiting a “dynamic file inclusion” mechanisms implemented in the target application. Local file inclusion is the process of including files already present on the server.
Severity: medium
Fixed in: no fix yet
Hello ThemeSurf_TF,
Thank you for getting in touch with us.
We’ve answered via support forum – https://www.8theme.com/topic/security-risk-and-update-issues-with-xstore-core-plugin-and-wordpress/#post-402528
We have completed all necessary actions on our part.
The issue lies within the system that is sending you notifications. We have already addressed this issue with them. If you wish to expedite the resolution, we recommend that you also contact the system responsible for these notifications, as they may not be updating their data promptly.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello.. sure sounds good.. will contact WpEngine
Hello ThemeSurf_TF,
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello I cannot active theme with my license code!. also i cant import the demo >> but i cant creat a topic for this problem becouse my support item has expired >>> plzz help me.
Hello Moheldeeb2022,
Thank you for reaching out to us! To assist you effectively, please contact us by email via the contact form on this page – https://themeforest.net/user/8theme and provide all necessary details about your request, including screenshots, and your purchase code.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello! Why cannot i not edit the mobile menu just only for categorie? When im trying in the builder i dont know how to?
Hello Oliverschou,
Thank you for reaching out to us! To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hey, i cannot update the yellow pencil plugin from the theme, can you provide the newest update.
Hello RiddhiGupta,
Thank you for getting in touch with us.
Please contact us by email via form on this page – https://themeforest.net/user/8theme
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello I cannot register support forum with my existing license. Its says someone using with this license.
Hello Tuhingr,
Thank you for getting in touch with us.
Please contact us by email via the form on this page – https://themeforest.net/user/8theme and provide your purchase code. We will check the situation with the account more deeply.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
We are having issue in Add to cart button with quantity, whenever we enable quantity our cart button disappear, we have to remove quanity field from the button and Add to cart buttons appears.
Hello usmangondal062,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
I have a few questions about your theme, specifically Xtore Crypto DARK
https://xstore.8theme.com/elementor2/nft-crypto.1 – Is there a way to change the currency to $ instead of bitcoins ? 2 – Can the fake item indicator be real ? Similarly, can the fake sale popup be real too ?
Thank you very much, Looking forward to your response,
Best regards
Hello VanillaFX,
Thank you for your interest in our theme!
1/ Yes, currency can be changed via WooCommerce > Settings > General > Currency options.
2/ Our fake sale popup has an option to take products from real orders https://xstore.helpscoutdocs.com/article/133-fake-sale-popup
We hope this information is helpful.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thank you very much for your reply Rose_Tyler 
Hello VanillaFX,
You’re welcome!
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, do you have also an app for this theme? for ios and android?
Hello Havor2,
Thank you for getting in touch with us.
We don’t have XStore App at this moment but thank you for your suggestion.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Product Gallery images on mobile are not displaying, you need to click on them to see all images, how do you change that?
Hello Billieandcode,
Thank you for contacting us and for using XStore.
We hope this message finds you well. To ensure optimal performance and functionality, we kindly request that you verify you are using the most recent version of our theme. Additionally, please check that the issue you are experiencing is not due to any third-party plugins.
We do not have this bug on your test sites or on sites of other our customers.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, when your theme will be updated for wp 6.6? It faces problems when I update the wp to 6.6x…. can you make an estimation pleae?
Hello leveltgp,
Thank you for using XStore.
We are pleased to inform you that the theme has been successfully tested with WordPress version 6.6.1 and is functioning properly. Should you encounter any issues or require further assistance, please do not hesitate to contact our support team through our forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, thank you for your reply but in here you say : Software Version WordPress 6.5.x, My issue was that was not working after update in home page the slider and I had ajax error. Anyway will update you with any other issues.
Hello leveltgp,
Please ensure that you are utilizing the most recent version of our theme. Should you require any assistance, do not hesitate to contact our support team through the forum.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have two licences for the theme. Is it possible to make the website invitation only?
Hello Ardacakaloz,
Thank you for contacting us and for using XStore.
Please contact our support team via the support forum and describe your request in more detail https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
The best theme and the best support team!
Hello carneiiroo,
Thank you very much for your comment! We appreciate you taking the time to share your thoughts with us.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello Since i have updated elementor keep loading when i try to edit any page.
Dear James0502,
Thank you for reaching out to us.
We have checked the issue and do not see it on our website, so it appears to be related to your website only.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi, I have had the following error for weeks. I waited for a new update but I am still having problems. I also changed the PHP version from PHP 8.3.9 to version 7.4 but the error continues. The error is only in the Admin, can you help me with that please!
An error of type E_ERROR was caused in line 323 of the file /public_html/achc/themes/xstore/framework/panel/panel.php. Error message: Uncaught Error: Failed opening required ’/public_html/achc/themes/xstore/framework/panel/classes/942834427.php’ (include_path=’.:/usr/local/php83/pear’) in /public_html/achc/themes/xstore/framework/panel/panel.php:323 Stack trace: #0 /public_html/achc/themes/xstore/framework/panel/panel.php(65): EthemeAdmin->require_class(‘sales-booster’) #1
( 942834427.php ) that file does not exist and it seems that the system needs it…
Hello, karls-server,
Thank you for reaching out to us with your concern.
We kindly request that you contact us via email at https://themeforest.net/user/8theme Please provide temporary wp-admin and FTP access credentials so that we can thoroughly investigate the issue on your site.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi,
Thank you for your help. I apologize for the error; I eventually found that the issue was caused by a snippet of code that was conflicting with the theme.
I really appreciate your prompt response and apologize for the inconvenience caused by my mistake.
Best regards,
Dear, karls-server,
We are glad to hear that you identified the issue. No need to apologize; these things happen. We appreciate your understanding and are always here to help.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm Regards,
The 8Theme Team
Get access to advanced features and functionality with 8theme Core Plugin for XStore theme.
Version 5.3.16 | By 8theme | Visit plugin site This plugin failed to load properly and is paused during recovery mode.
An error of type E_ERROR was caused in line 755 of the file /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php. Error message: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_logs() in /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php:755 Stack trace: #0 /home/pbsmk/public_html/wp-content/plugins/et-core-plugin/app/controllers/top-bar-menu.php(38): ETC\App\Controllers\Top_Bar_Menu->is_system_requirements() #1 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(324): ETC\App\Controllers\Top_Bar_Menu->top_bar_menu(Object(WP_Admin_Bar)) #2 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /home/pbsmk/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #4 /home/pbsmk/public_html/wp-includes/admin-bar.php(95): do_action_ref_array(‘admin_bar_menu’, Array) #5 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(324): wp_admin_bar_render(’’) #6 /home/pbsmk/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #7 /home/pbsmk/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /home/pbsmk/public_html/wp-admin/admin-header.php(267): do_action(‘in_admin_header’) #9 /home/pbsmk/public_html/wp-admin/index.php(137): require_once(’/home/pbsmk/pub…’) #10 {main} thrown
the page is all broken bcz of this plugin error. why your plugins, brake’s YOUR themes? https://pbs.mk/
Hello,
We kindly request that you contact us via email at https://themeforest.net/user/8theme Please provide temporary wp-admin and FTP access credentials so that we can thoroughly investigate the issue on your site.
Warm Regards,
The 8Theme Team
SUPPORT
VIDEO TUTORIALS
DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Dear Team, Can I get support for the purchased theme if I develop the website manually by myself using elementor, If some section of theme will not work?
Hi mdzeeshanali35,
Yes, you will still receive support for the purchased theme even if you develop the website manually using Elementor. If any section of the theme does not work as expected, our support team will be happy to assist you.
Feel free to contact us with any issues you encounter.https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
