4058 comments found.
How to make the installation of the presidential menu in the Soledad template stable
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
Can I switch license from an old domain to new domain as I lost the old domain?
Hi,
Yes, of course you can. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
Thank you so much, I submitted the contact form and waiting for your support.
Thanks
Presale question .. Does your theme have a pre-built directory option included?
Hi,
Unfortunately, if you want to use directory features inside our theme, you need to use it with a directory plugin.
Best Regards,
PenciDesign
Hi, after the last update, I got so many bugs!! I hope you will fix this version of Soledad
Hi,
Can you please let me know what the bugs are? You can contact us by dropping us a line on our support forum or sending us an email via our contact form, and we will be happy to look into it and help you.
Best Regards,
PenciDesign
After the update, many of the custom css are not active – I have modified so many css codes in my customize, until know they were working perfectly after the theme updates but know, some of them are not active. For example – although the css code (<script async src=”https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-2201175018312363” crossorigin=”anonymous”></script>) is in the header as it was for the last year, now this css is not working for the posts on mobile – they are not fixed but floating. Also, the top bar is no longer sticky – this was always working! I flushed all the css cache several times… I have the thememany years now and it is already pretty customized and was working good until this update. https://lillagreen.com
Hi,
That means your Custom CSS codes aren’t working, not that the theme features aren’t working, right? If so, it’s definitely not our fault since you need to control all the custom code you use. However, we will be happy to help you look into this. Please follow the instructions in my previous comment. We apologize, but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff or developers monitoring comments.
Best Regards,
PenciDesign
I wrote you a message via the contact form. Thank you very much!
Nothing else was changed, but the update of the theme. Please help me to understand what you have changed for the css settings in the core templated for the Post view, because it doesn’t work with my custimized css anymore.
To be honest, I have the feeling some of the changes were made just to encourage people to buy support again 
I am waiting for your response … The mobile view for Post has changed – for both blog post types elementor and bakery page builder. It looks like you have changed the settings for the blog post types. And these settings do not work with ALL other customized CSS codes that are already in use. I have never experienced this before.
We never mentioned buying support in our initial reply. Let’s focus on resolving the issues on your site first. As I see, the problem seems to stem from your caching with WP Rocket, not our theme. Our support team has replied to your email. Please check and continue the discussion there to solve the issues.
Best Regards,
PenciDesign
I was in contact now via email with your support, but all the things I was told are not really true.
I have installed the latest version of Soledad and tested everything while both plugins are on – your optimizer Plugin and My chache plugin Rocket are as always ON. The settings are as unchanged as always. There are no issues with the sticky menu, no issues with wrong padding, no issues with fixed blog posts, no issues with the checkout cart, and none of the other problems that appeared after installing your new update. It doesn’t matter if I am logged in or not; there are absolutely no issues on mobile and desktop with the Old previous version.
So, it is the new update causing these problems. I hope you will fix this and release a version that works properly, as the old versions did.
Thank you!
Hi,
Please reply to our email, and our developers will help identify what’s wrong on your site. I can confirm again that it’s not an issue with the updates.. As mentioned earlier, we don’t provide support for customers via comments here.
Best Regards,
PenciDesign
Hello Dear Soleded Team , I Just Updated Theme And As you Mentioned New Gaming News – Its Not a Same as you Produced .. Let me know please How to update new Demo , if you can, thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
after download new update error at my domain until many plugin notworking
SyntaxError: Unexpected end of input at (index):2624:1928 at new Promise (<anonymous>) at SoledadLazyLoad._transformScript ((index):2624:1604) at async SoledadLazyLoad._loadScriptsFromList ((index):2624:2006) at async SoledadLazyLoad._loadEverythingNow ((index):2624:840)
Hi,
It seems your update process has encountered some issues. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I would like to know if you have any module that sells only post blocks, home blocks. Because I analyzed your website, my goal is to develop my own website, using some news post blocks.
Because your theme has limitations and has bugs, including when you activate puglin:
If you activate: BuddyPress, bbPress your theme gets a bug when creating news posts which generates a conflict and does not allow you to upload photos.
Another problem is that your theme always gives errors when sending the post front,
your puglins that contain bugs that have been going on for over 12 months and you have never fixed:
Penci Frontend Submission: Penci Paywall: Penci Pay Writer: Penci Paywall:
These errors that you never fixed have a negative impact on the theme, according to the analysis of all the complaints, you were never able to deliver a 100% functional theme, there are always complaints.
The only way for a person to actually have a website, that is, a news portal, is the freedom to use post blocks, Hero blocks.
I want to know if you have the post blocks to sell, because I want to use the blocks to build an exclusive theme for myself with Elementor and build my custom theme without bugs.
Hi,
Thank you for your interest in our theme.
I don’t see your Envato account showing any purchase of our theme. How can you test our theme and claim it has bugs? Are you using a NULLED version of the theme? If so, I can confirm that the bugs you’ve reported do not exist in our official theme. Our theme does not have those issues. I suggest purchasing a legitimate license for our theme to test the official version. We also do not sell the post blocks or home blocks separately, as these features are included within our theme only.
Best Regards,
PenciDesign
Tell me 10 people who bought your theme and did not report the problems listed: because if we analyze the complaints there are several complaints about bugs.
In no version of your theme was it 100% functional without bugs. Every version you post has bugs and complaints.
Now I believe your question is how do I know you are making errors in your puglins? I believe you want to know how I detail the errors reported. The simplest thing in the world is just to test it on your side and you will see that the reported conflicts and bugs are showing.
Hi,
Could you please provide proof of these reports? Or are you using a nulled version and experiencing bugs because of it? We will fix all the problems if anyone reports the correct bugs.
Best Regards,
PenciDesign
Hi there, i have had this theme but not in use for a long time. I hope i can use it without purchasing it again?
Yes 
Of course you can use it now if you want.
And if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Thank you for your prompt response.
Hello, i couldn’t find an answer on your forum or in documentation this why I am creating a ticket.
For some reason on my site i cannot see product options at product compare page. Only options that i can see are the WooCommerce default ones like: Description, Dimensions, Weight, Availability, Sku. Even if i choose all my options at the Appearance > WooCommerce > Product Compare.
Can you provide some information about this option, or add to documentation or somthing.
Thank you in advance.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Did you ever end up adding Discord to the social media options? Linking it is a critical part of any YT/Twitch creator or game designer.
Hi,
Thank you for your interest in our theme.
We’ve added Discord to social media a long time ago (about one year ago).
Best Regards,
PenciDesign
Excellent- thanks for the swift response. I was browsing some of your demo pages (game related) and never saw Discord as a social media icon – the only post I saw on it searching comments was a request. So I figured I would ask. Thanks again!
Hello, is the theme compatible with wordpress Multisite?
Hi,
Thank you for your interest in our theme.
Yes, our theme is compatible with WordPress Multisite.
Best Regards,
PenciDesign
Ok, I want this for multisite but I read somewhere you said I have to buy license for each site. Then also, I have checked your extended license and it is way too much expensive. $2200 is unfair.
Hi,
It seems I’ve misunderstood what you meant. I think you were asking about WordPress multisites, not about using this theme for unlimited websites. Yes, for each website, you need to buy a separate license. This is the license policy applied to all WordPress themes on Envato Market, not just ours.
Best regards,
PenciDesign
Hello, is the theme compatible with wordpress version 6.6?
Hi,
Thank you for your interest in our theme.
Yes, our theme is compatible with WordPress version 6.6 already.
Best Regards,
PenciDesign
i want to reset my purchase code but support is expired so i am unable to create ticket
Hi,
Thank you for purchasing our theme.
If you’re unable to create a new ticket, you can send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Presale question .. I can able to import youtube video’s from my channel with Video subtitle’s and descriptions?? i know it is template , just curious to know this theme has any inbuilt plugin
Hi,
Thank you for your interest in our theme. You can check this video tutorial to learn how to do that. It works fine with our theme.
Best Regards,
PenciDesign
I would like to transfer my license from one website to another, I submitted a ticket for this purpose, but got a message saying the support has expired, and I need to pay $41.13 to renew the support. This is quite ridiculous, I need to pay $41.13 just to get my license transferred from one website to another? This should be a very easy task for the author to do.
Hi,
You can read all the comments on this page, and you’ll see that we always provide two ways to contact us: via our support forum and via our contact form (if you can’t create a new ticket). So, with all issues related to licenses, just drop us an email and we will be happy to help you solve it.
Best Regards,
PenciDesign
If i buy the theme and want to use a demo design, am I allowed to use part of the images from the demo as part of the website? Thus I update my text and keep demo images?
Hi,
Thank you for your interest in our theme.
Yes, you can use it. We’re using free images in our demos.
Best Regards,
PenciDesign
The theme is great. So many options to play with. Ι feel the need to also point out the quality of Penci support. I don’t think any of this would be of any value if it wasn’t for this kind of support. Fast, kind and always helpful! 10/10 Penci.
Thank you so much for loving our theme.
We’re very happy when hear it from a great customer like you. Hope you always love & support our theme.
Best Regards,
PenciDesign
I own a copy of Soledad as you know. I’m going to buy a new support contract but it might be more cost effective to just buy a new license. That way I can also have a test site along with a production site. If I buy a new license, please correct me if I’m wrong… but (1:) I get 6 months of support with the new lic right…? I can extend that to 12 months for an additional $17. And if I just buy 6 months of support that costs about $41. So presales question 2: How long do I have to get that $17 extension of support if I buy another license ? 3: Moving forward… I would need to extend support for about $82 a year to run with Soledad… while I’m here, I am studying Elementor now. To use Soledad with Elementor, (4:) do I have to buy the pro version? thanks – Mal
Hi,
Thank you for loving our theme so far.
1/ Yes, when you buy a new license, you can get an additional 6 or 12 months of free support from us (if you select the extended support option). If you only want to buy the support, you can just pay for the support as you mentioned—this is correct.
2/ You don’t need to buy Elementor to use this theme. The free version of Elementor is sufficient because our theme already supports most of the features for Elementor.
Best Regards,
PenciDesign
Thanks for the instant reply !!
Hello dear PenciDesign team I bought another news theme, but I will soon buy Soledad, one of the best themes, for a new project I will do. My love to your entire team.
Great thank you.
Best Regards,
PenciDesign
Hello again please Will you add the comment alert feature in coming update.Thanks
We will consider adding this feature in future updates. We’ve mentioned this before.
Best Regards,
PenciDesign
How Do I Set The Image That Displays When I Share My WordPress Website in Facebook or any Other Social Media?
Hi,
We’ve replied to your email. Please check it.
As I said before, since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi,
We’ve replied to your email. Please check it. If something is unclear, you can reply to the email we sent you.
Best Regards,
PenciDesign
