4028 comments found.
Share my websiyte with soledad theme:https://blog.wphome.cc/
Hi,
Thank you for sharing your work – it’s awesome.
Cheers,
PenciDesign
Thanks for the great theme. Does this theme support PHP 8.3?
Thank you for loving our theme. Yes, our theme supports PHP 8.3 already.
Best Regards,
PenciDesign
Hi,
I wan to change the website domain:
This license key has been registered for the domain A, I want to change it to domain B. Which email should I send this info to? Because the domain A already expired and I failed to renew it.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi there, please how do i remove the copyright ’@ 2022 – All Right Reserved. Designed and Developed by PencilDesign” in the mobile vertical menu. See screenshot https://pasteboard.co/b5pPOrRCoflg.png
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I am not techy, i am having a website with content, means using other theme. Now i am thinking to install your theme with Central News design, Can you tell how can i install that design without importing default data.
Hi,
Thank you for your interest in our theme.
Yes, you can switch from any theme to Soledad without any issues and without needing technical knowledge. Here’s what you need to do:
1/ Deactivate all plugins required by your old theme to ensure there are no conflicts.
2/ Install and activate the Soledad theme. Then, install the necessary plugins via Appearance > Install Plugins. Be sure to install the Penci Soledad Demo Importer to import the demo style to your website.
3/ Go to Appearance > Import Demo Data > find the Central News demo > uncheck Import Demo Content and check Import Demo Style. Then, start the import process. This will import the demo style only, without importing demo content to your website.
4/ Adjust the website as you like!
That’s it! Everything is straightforward.
Best Regards,
PenciDesign
Hi,
I bought this theme and I have a trouble…
My posts don’t allow write comments. All configuration is ok. In Single Post, in WP… some days the website lets me write a comment, and other days It doesn’t allow them. It’s weird. You can’t click on comments… How can I fix it? Thanks!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Presale question
We are nonprofit company want to make a website that includes our Youtube channel videos/ Podcast feeds / and social media everything under one hood … can you suggest me some of your child themes so that we can check the suitable one…
Hi,
Thank you for your interest in our theme. Our theme can help you build any website to meet most requirements. You can pick any demo that matches the structure you want, then apply it to your website and edit it. A video demo is not necessary; you can select any demo whose style you love and use it.
Best Regards,
PenciDesign
Hello I just wanted to add your template to my new domain. When I entered my item purchase code: 29d0c544-xxxxxxxx, I got an error message saying that it was registered to my old internet domain Odenwald-aktuell.com. However, I gave up this domain months ago and it is no longer accessible. So my license is not assigned either, can you please delete that?
Regards
Hi,
I have revoked the license assigned to your previous domain. You can now attempt to activate the theme once again.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How can add more button ( no matter where it will show ) to take the visitors to category all posts
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I’ve installed on dev domain, and imported demo. On mobile is very slow loading (with your recommended optimisation from documentation), while on desktop is extremely fast. Is there possibility that optimisation is not working because of the licence missing? I ask that because I have on another website with license and it works fast, but this one no.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How to make the installation of the presidential menu in the Soledad template stable
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
Can I switch license from an old domain to new domain as I lost the old domain?
Hi,
Yes, of course you can. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
Thank you so much, I submitted the contact form and waiting for your support.
Thanks
Presale question .. Does your theme have a pre-built directory option included?
Hi,
Unfortunately, if you want to use directory features inside our theme, you need to use it with a directory plugin.
Best Regards,
PenciDesign
Hi, after the last update, I got so many bugs!! I hope you will fix this version of Soledad
Hi,
Can you please let me know what the bugs are? You can contact us by dropping us a line on our support forum or sending us an email via our contact form, and we will be happy to look into it and help you.
Best Regards,
PenciDesign
After the update, many of the custom css are not active – I have modified so many css codes in my customize, until know they were working perfectly after the theme updates but know, some of them are not active. For example – although the css code (<script async src=”https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-2201175018312363” crossorigin=”anonymous”></script>) is in the header as it was for the last year, now this css is not working for the posts on mobile – they are not fixed but floating. Also, the top bar is no longer sticky – this was always working! I flushed all the css cache several times… I have the thememany years now and it is already pretty customized and was working good until this update. https://lillagreen.com
Hi,
That means your Custom CSS codes aren’t working, not that the theme features aren’t working, right? If so, it’s definitely not our fault since you need to control all the custom code you use. However, we will be happy to help you look into this. Please follow the instructions in my previous comment. We apologize, but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff or developers monitoring comments.
Best Regards,
PenciDesign
I wrote you a message via the contact form. Thank you very much!
Nothing else was changed, but the update of the theme. Please help me to understand what you have changed for the css settings in the core templated for the Post view, because it doesn’t work with my custimized css anymore.
To be honest, I have the feeling some of the changes were made just to encourage people to buy support again 
I am waiting for your response … The mobile view for Post has changed – for both blog post types elementor and bakery page builder. It looks like you have changed the settings for the blog post types. And these settings do not work with ALL other customized CSS codes that are already in use. I have never experienced this before.
We never mentioned buying support in our initial reply. Let’s focus on resolving the issues on your site first. As I see, the problem seems to stem from your caching with WP Rocket, not our theme. Our support team has replied to your email. Please check and continue the discussion there to solve the issues.
Best Regards,
PenciDesign
I was in contact now via email with your support, but all the things I was told are not really true.
I have installed the latest version of Soledad and tested everything while both plugins are on – your optimizer Plugin and My chache plugin Rocket are as always ON. The settings are as unchanged as always. There are no issues with the sticky menu, no issues with wrong padding, no issues with fixed blog posts, no issues with the checkout cart, and none of the other problems that appeared after installing your new update. It doesn’t matter if I am logged in or not; there are absolutely no issues on mobile and desktop with the Old previous version.
So, it is the new update causing these problems. I hope you will fix this and release a version that works properly, as the old versions did.
Thank you!
Hi,
Please reply to our email, and our developers will help identify what’s wrong on your site. I can confirm again that it’s not an issue with the updates.. As mentioned earlier, we don’t provide support for customers via comments here.
Best Regards,
PenciDesign
Hello Dear Soleded Team , I Just Updated Theme And As you Mentioned New Gaming News – Its Not a Same as you Produced .. Let me know please How to update new Demo , if you can, thank you.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
after download new update error at my domain until many plugin notworking
SyntaxError: Unexpected end of input at (index):2624:1928 at new Promise (<anonymous>) at SoledadLazyLoad._transformScript ((index):2624:1604) at async SoledadLazyLoad._loadScriptsFromList ((index):2624:2006) at async SoledadLazyLoad._loadEverythingNow ((index):2624:840)
Hi,
It seems your update process has encountered some issues. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I would like to know if you have any module that sells only post blocks, home blocks. Because I analyzed your website, my goal is to develop my own website, using some news post blocks.
Because your theme has limitations and has bugs, including when you activate puglin:
If you activate: BuddyPress, bbPress your theme gets a bug when creating news posts which generates a conflict and does not allow you to upload photos.
Another problem is that your theme always gives errors when sending the post front,
your puglins that contain bugs that have been going on for over 12 months and you have never fixed:
Penci Frontend Submission: Penci Paywall: Penci Pay Writer: Penci Paywall:
These errors that you never fixed have a negative impact on the theme, according to the analysis of all the complaints, you were never able to deliver a 100% functional theme, there are always complaints.
The only way for a person to actually have a website, that is, a news portal, is the freedom to use post blocks, Hero blocks.
I want to know if you have the post blocks to sell, because I want to use the blocks to build an exclusive theme for myself with Elementor and build my custom theme without bugs.
Hi,
Thank you for your interest in our theme.
I don’t see your Envato account showing any purchase of our theme. How can you test our theme and claim it has bugs? Are you using a NULLED version of the theme? If so, I can confirm that the bugs you’ve reported do not exist in our official theme. Our theme does not have those issues. I suggest purchasing a legitimate license for our theme to test the official version. We also do not sell the post blocks or home blocks separately, as these features are included within our theme only.
Best Regards,
PenciDesign
Tell me 10 people who bought your theme and did not report the problems listed: because if we analyze the complaints there are several complaints about bugs.
In no version of your theme was it 100% functional without bugs. Every version you post has bugs and complaints.
Now I believe your question is how do I know you are making errors in your puglins? I believe you want to know how I detail the errors reported. The simplest thing in the world is just to test it on your side and you will see that the reported conflicts and bugs are showing.
Hi,
Could you please provide proof of these reports? Or are you using a nulled version and experiencing bugs because of it? We will fix all the problems if anyone reports the correct bugs.
Best Regards,
PenciDesign
Hi there, i have had this theme but not in use for a long time. I hope i can use it without purchasing it again?
Yes 
Of course you can use it now if you want.
And if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Thank you for your prompt response.
Hello, i couldn’t find an answer on your forum or in documentation this why I am creating a ticket.
For some reason on my site i cannot see product options at product compare page. Only options that i can see are the WooCommerce default ones like: Description, Dimensions, Weight, Availability, Sku. Even if i choose all my options at the Appearance > WooCommerce > Product Compare.
Can you provide some information about this option, or add to documentation or somthing.
Thank you in advance.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Did you ever end up adding Discord to the social media options? Linking it is a critical part of any YT/Twitch creator or game designer.
Hi,
Thank you for your interest in our theme.
We’ve added Discord to social media a long time ago (about one year ago).
Best Regards,
PenciDesign
Excellent- thanks for the swift response. I was browsing some of your demo pages (game related) and never saw Discord as a social media icon – the only post I saw on it searching comments was a request. So I figured I would ask. Thanks again!
