39262 comments found.
Great Work!
Hi
Thank you!
Shaminder
Hi, I have never needed the instagram funtionality before now. I realise my support for this item has ended, but I have followed the instagram connection documentation correctly, and the site is not displaying instagram feed. Please can you assist.
Hi
Please ensure your site is not behind a coming soon more or an htaccess password. You can reach our team here if needed, Contact Us
We look forward to helping you!
Thank you, Shaminder
Hi there we love Avada, have been using it for years and have multiple licenses.
However, we’ve been waiting forever for it to be properly SEO optimized and are tired of having to go into the theme to alter the code. Is Avada ever going to get this theme properly optimized?
One example of many, the use of heading tags and this is as basic as it gets…. for example, you have the title of a widget set to H4, why?
Hello @tricel
Thank you for using Avada and your feedback, however I believe there is some misunderstanding here, Avada is 100% SEO ready since time now, you have the complete and full authority over any of your content and how its created specially after the layout builder was released, regarding the widgets they are now considered legacy as you can read in our documents and you can simply replace them with elements => https://avada.com/documentation/widgets-vs-widget-areas/
There should be no SEO specific issue with Avada, if you are facing any, we suggest you connect with our support team further.
Click Here to Get Avada Support
Thanks
-Ammar
A website I now maintain is using Avada 5.6.2. When I try to update the theme it breaks the site. How can I update the theme to the latest version without breaking the site? Thanks.
Hello @bkbroiler8233
When updating from a really older version like in your case, it is recommended that you follow our step-by-step process and also make sure that your Avada Core and Avada Builder versions are updated thru out, more information on this can be read here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Updating_From_Older_Avada_Versions
If you need our team to take a closer look, kindly open a support ticket and we will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello and thank you for your quick reply. I was able to update Avada to 5.9.1 but then the next jump was to the latest version. When I did that, it broke the site again.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok just submitted the ticket on Avada Support. Thanks.
Thank you.
We will get back to you soon!
Hi dear! Has anyone found problems after updating to the last version of Avada? Site reports fatal error because of Avada builder that cannot be activaded. I was forced to restore a backup with the previous version of Avada 
Hello @AlessiaVattani
There should be no such error or issue happening at all on your end, this could be due to some other 3rd party which is conflicting with the installation process or plugin(s), our team will need to take a closer look into this further.
We will suggest you open a support ticket with us so that we can look into this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, thanks for your kind reply. In the meantime I tried to upgrade again to Avada version and this time I have upgraded all plugins, one by one. This time it went well and no issue are visible on the site. Thanks for your help. Alessia
Hello @Alessia
Awesome! Glad to hear you were able to work it out !
Thanks and have a great day!
-Ammar
Hello.
Is there any way to design the Table element.
- Table background.
- Table color.
- Border style.
Thanks.
Hello @Thurpo
You can find the element styling options inside Avada > Global Options > Builder Elements Tab, if you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
What would cause container visibility settings to not function on specific pages? We set a container for mobile and large/medium, but they both show up in all viewports.
Hello @tricell
Can you kindly also make sure that in conjunction with the visibility system, you are also not using rendering options to set the rendering of the element or container, more about this can be read here => https://avada.com/documentation/how-to-use-rendering-logic-in-avada/
If however, you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Is there a loop builder in Avada?
Hi
Avada does have the post card element which can be used to show content from different post types and dynamically pull in content from the post type. https://avada.com/documentation/how-to-use-post-cards-in-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @Secify
This will require some level of customisation and is not possible straight out of the box via mega menu, if you need further assistance with anything else specific to Avada, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for the quick reply
You are most welcome
Hello, I don’t see the 16 Woo design elements. Do I need to activate them somehow? How can I use them? Thank you.
Hi
Please do ensure you are on the latest version of Avada (7.11.9) and have all elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://prnt.sc/OpvFK6LTwcEg) → Builder options
Thank you
Hi, That was it! Why aren’t all the items checked by default? Thank you.
Hi,
They could be disabled if you ran the Performance Wizard and weren’t using those elements in the past (Unused elements are disabled by the wizard for performance reasons).
If you still see issues, please let us know.
Thank you. – Abbas
Hi -I have 20+ licenses but support expired and this is more a feature question. We want a sliding carousel on page like the blog one, but instead it pulls from certain pages not blogs. Is this possible? I imagine not as no way to filter what pages it pulls from like categories. Work around is image carousel with links to pages maybe? Thanks
Hi,
Post cards will work with posts, products, portfolio posts etc but not with Pages, I’m afraid. You can indeed use an Image Carousel and link to pages from there.
Thank you. – Abbas
ok- thanks
We’re glad to assist. 
Hello, I want to replace the old website design, and replace it with a new design. but the process will definitely take time, so I need to develop on another subdomain or somewhere. can you tell me how ?
Hello Hean1203
Avada supports staging site registration, so you should be able to setup a staging site with your purchase code and built your site there, once that is done you can migrate to your original live site, more information about staging site can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
If you need any further assistance, kindly reach to our support following the link below and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
ok thanks man .
We’re glad to assist.
I am trying to buy support. I have bought the theme three times and My Avada shows only one registered domain. I need help with off canvas elements. Do I need to buy support for $69? I hope not! Is there a way to buy support for cheaper? Please help ASAP. TIA
Hi,
Renewing support costs less than a full Avada purchase.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account. You can send in a ticket once you’ve renewed support.
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Also, please see that you add all your purchase codes to your Avada support account so our team can see you purchased multiple copies.
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this, add more purchase codes or (click the chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
For now please check our off canvas documentation to get started and see if that helps:
https://avada.com/documentation/how-to-use-the-off-canvas-builder/
Thank you. – Abbas
duplicate
Does this package have revolution Slider? I saw a folder or Extras which has Revolution Slider docs. What’s the purpose of that. And if it is included please guide me to the right docs you have. Thanks
Hello @mshakirtahir
Yes, Avada comes bundled with revolution slider and you should be able to use it without any issues, we have a detailed document about this here => https://avada.com/documentation/how-to-use-slider-revolution-with-avada/
If you need further assistance with this, kindly know that you have an active support and should be able to open a support ticket with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
I am having some issues with resetting my license on a new project. I had initially registered the license using a staging URL and the process was not importing the template pages as it ought.
So, I cleared the entire database to start afresh and reinstalled WordPress anew in order for me to do a complete Website Template import, but the license is showing me UNREGISTERED: the same URL nothing changed. I tried to reenter the Purchase-code again it showed error that the code is already registered on another domain, but it is still the same URL. For days now I have been trying to access https://my.avada.com/ with no success as the page or the site is not opening.
What do I do to resolve this issue please? That is why I am here.
Kind regards.
Hi
You can manage your license from my.avada.com You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site. In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link, Screenshot here → https://prnt.sc/s8HbaJX4Z8ge Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/2ay1ZV4xihxh Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/yEeGjfX
Please do refer the documentation, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
That is what I am telling you here that I can’t access the https://my.avada.com/ page to login to unregister the domain or create ticket to complain about this issue.
Hence the reason I am on this comment page of Avada theme for solutions. Below is the screenshot of error page: https://prnt.sc/tabqvtayQBm9
Update
The site: https://my.avada.com/ is working now. I have successfully deactivated and reactivated the domain now.
Kind regards
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I’d like to purchase this theme once more. I’m interested in using it for a plumbing service this time. However, I have a question: on the home page slider for the desktop version, there is a “Request A Callback” box, but it doesn’t appear on the mobile version. Is it possible to have the “Request A Callback” box visible on mobile as well? If yes let me know how to do it.
Thank you!
Hello @designgocanada
We are glad to hear that you are interested in buying Avada again as a loyal customer, regarding your query on the CTA button on mobile, it is definitely possible, you will have full control over what to show and what not in each of your device including Mobile, Tablet and Desktop.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I have two licenses that I want to deregister the domains from. I have removed the theme and tried to delete the association from Manage licenses but it still has the problem. Please advise.
Hello @whardson
Kindly make sure that you have completely removed the license from older sites, means you have unregistered it, once that is done, then you will need to actually reset it from your my.avada.com dashboard.
We will need to take a closer look into why your licenses can not be reset, we suggest you to kindly get in touch with our team via a support ticket further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I need email support. It is very weird. The license says available. However, it is still showing cannot register the license on the same website that shows in the console but is inactive on the same site. Please provide an email so I can send the license information to.
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and our team will get back to you as soon as possible:
https://avada.com/contact/#contact
Thank you. – Abbas
thanks
We’re glad to assist.
Hello, i have a licence of Avada for wp and i want to know if it can replace easily with no issues the actual website of my client: https://freecoder.dev . thank you by advance.
Hello @NiceAuther
If the license is free and is not used anywhere else, you can certainly use it on any domain without any issues, only 1 live domain can use a single purchase code so if you are already using it on some other domain, that will require you to purchase a new license.
You can learn more about how licensing works here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is it possible to edit each category page by live visual? If I buy your layout, will I get a prebuilt of avada.com?
Hello @adrenalinas
This is possible if you create a separate layout using our layout builder, the default category pages are not editable by WordPress on its own, also the avada.com is our company site and is not a prebuilt so importing that is not going to be an option.
Thanks
-Ammar
I have an existing woocommerce site that is already working but I’m planning to change the theme to yours. Is that possible without breaking the website when importing. I want to use one of your prebuild theme.
It has a lot of products already (by the way, they’re square shaped images but I saw in your demos that they use rectangle photos, Is that a problem?)
Hello @GoCampus
Avada also uses WooCommerce so there will simply be no issues showing those products with Avada, also you can always have your own layout and design for products by using post cards, so there are indeed further possibilities than what you currently get with WooCommerce.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
