39369 comments found.
hello i want to chnage the licence for a different domain, how do i do that
Hi,
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
Websites designed with Avada randomly develop weird visual issues on the front end of the website that have to be fixed by resetting the Avada theme cache at least every 1-2 weeks. Is there anyway to set Reset Avada Caches to run automatically? This is especially critical on sites developed for clients, where we might no longer have access to the backend to manually run it for them.
Hi,
That is definitely not normal and will likely be specific to the cache solutions your client might have active on their installation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and our team will help resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I have purchased your theme a long long time ago ( back when everything was done with shortcodes only ) and I do not remember the name of the site i used the theme on but 100% it does not exist anymore. I would like to build a new website with your theme , could you please check if my license is already activated and if it is can you please reset it so i can activate it on the new website? Thank you in advance
Hello @shumo
If you had purchased theme a long time ago, you also must have our awarded Grandfathered Support, I can not find your account on our company site so you will probably need to create one and open a support ticket so our team can reach out to you further, this is how you can do that => https://avada.com/documentation/how-to-register-for-my-avada/
Click Here to Get Avada Support
Thanks
-Ammar
Hi, The item was bought in 2013, but it seems i did not have any account on your support page. I logged in now, imported my license and it says there is no domain registered on it so everything is ok it seems i will be able to register it on the new website. Thank you for your help friend!
We’re glad to assist. 
I want to create a Showcase Carousel using Revolution Slider. Can I do this manually, without using the predefined module which is only avilable in pro version.
Hello @mshakirtahir
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I’ve just reactivated 6 months of support and paid $52.88 USD via PayPal. However, the support is not active in my Avada account. Please assist with resolving this issue.
Hi there
Please make sure that all of your purchase codes are added to the My Avada support account, and then click the blue refresh button inside of your My Avada Dashboard to refresh the status > https://d.pr/i/DglsPx
To submit your support ticket, please do so here > https://my.avada.com/submit-a-ticket/
Thank you, MB
Happy birthday!
Thank you
hey my license says its being used on another domain and when I log into the themefusion website to clear it, there’s nothing there. I cant contact support since it’s telling me I need to renew in order to put in a support ticket. Can you help or tell me who I can contact to make my license available for a new domain?
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Great Work!
Hi
Thank you!
Shaminder
Hi, I have never needed the instagram funtionality before now. I realise my support for this item has ended, but I have followed the instagram connection documentation correctly, and the site is not displaying instagram feed. Please can you assist.
Hi
Please ensure your site is not behind a coming soon more or an htaccess password. You can reach our team here if needed, Contact Us
We look forward to helping you!
Thank you, Shaminder
Hi there we love Avada, have been using it for years and have multiple licenses.
However, we’ve been waiting forever for it to be properly SEO optimized and are tired of having to go into the theme to alter the code. Is Avada ever going to get this theme properly optimized?
One example of many, the use of heading tags and this is as basic as it gets…. for example, you have the title of a widget set to H4, why?
Hello @tricel
Thank you for using Avada and your feedback, however I believe there is some misunderstanding here, Avada is 100% SEO ready since time now, you have the complete and full authority over any of your content and how its created specially after the layout builder was released, regarding the widgets they are now considered legacy as you can read in our documents and you can simply replace them with elements => https://avada.com/documentation/widgets-vs-widget-areas/
There should be no SEO specific issue with Avada, if you are facing any, we suggest you connect with our support team further.
Click Here to Get Avada Support
Thanks
-Ammar
A website I now maintain is using Avada 5.6.2. When I try to update the theme it breaks the site. How can I update the theme to the latest version without breaking the site? Thanks.
Hello @bkbroiler8233
When updating from a really older version like in your case, it is recommended that you follow our step-by-step process and also make sure that your Avada Core and Avada Builder versions are updated thru out, more information on this can be read here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Updating_From_Older_Avada_Versions
If you need our team to take a closer look, kindly open a support ticket and we will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello and thank you for your quick reply. I was able to update Avada to 5.9.1 but then the next jump was to the latest version. When I did that, it broke the site again.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok just submitted the ticket on Avada Support. Thanks.
Thank you.
We will get back to you soon!
Hi dear! Has anyone found problems after updating to the last version of Avada? Site reports fatal error because of Avada builder that cannot be activaded. I was forced to restore a backup with the previous version of Avada 
Hello @AlessiaVattani
There should be no such error or issue happening at all on your end, this could be due to some other 3rd party which is conflicting with the installation process or plugin(s), our team will need to take a closer look into this further.
We will suggest you open a support ticket with us so that we can look into this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, thanks for your kind reply. In the meantime I tried to upgrade again to Avada version and this time I have upgraded all plugins, one by one. This time it went well and no issue are visible on the site. Thanks for your help. Alessia
Hello @Alessia
Awesome! Glad to hear you were able to work it out !
Thanks and have a great day!
-Ammar
Hello.
Is there any way to design the Table element.
- Table background.
- Table color.
- Border style.
Thanks.
Hello @Thurpo
You can find the element styling options inside Avada > Global Options > Builder Elements Tab, if you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
What would cause container visibility settings to not function on specific pages? We set a container for mobile and large/medium, but they both show up in all viewports.
Hello @tricell
Can you kindly also make sure that in conjunction with the visibility system, you are also not using rendering options to set the rendering of the element or container, more about this can be read here => https://avada.com/documentation/how-to-use-rendering-logic-in-avada/
If however, you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Is there a loop builder in Avada?
Hi
Avada does have the post card element which can be used to show content from different post types and dynamically pull in content from the post type. https://avada.com/documentation/how-to-use-post-cards-in-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello @Secify
This will require some level of customisation and is not possible straight out of the box via mega menu, if you need further assistance with anything else specific to Avada, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for the quick reply
You are most welcome
Hello, I don’t see the 16 Woo design elements. Do I need to activate them somehow? How can I use them? Thank you.
Hi
Please do ensure you are on the latest version of Avada (7.11.9) and have all elements enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://prnt.sc/OpvFK6LTwcEg) → Builder options
Thank you
Hi, That was it! Why aren’t all the items checked by default? Thank you.
Hi,
They could be disabled if you ran the Performance Wizard and weren’t using those elements in the past (Unused elements are disabled by the wizard for performance reasons).
If you still see issues, please let us know.
Thank you. – Abbas
Hi -I have 20+ licenses but support expired and this is more a feature question. We want a sliding carousel on page like the blog one, but instead it pulls from certain pages not blogs. Is this possible? I imagine not as no way to filter what pages it pulls from like categories. Work around is image carousel with links to pages maybe? Thanks
Hi,
Post cards will work with posts, products, portfolio posts etc but not with Pages, I’m afraid. You can indeed use an Image Carousel and link to pages from there.
Thank you. – Abbas
ok- thanks
We’re glad to assist.
Hello, I want to replace the old website design, and replace it with a new design. but the process will definitely take time, so I need to develop on another subdomain or somewhere. can you tell me how ?
Hello Hean1203
Avada supports staging site registration, so you should be able to setup a staging site with your purchase code and built your site there, once that is done you can migrate to your original live site, more information about staging site can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
If you need any further assistance, kindly reach to our support following the link below and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
ok thanks man .
We’re glad to assist.
I am trying to buy support. I have bought the theme three times and My Avada shows only one registered domain. I need help with off canvas elements. Do I need to buy support for $69? I hope not! Is there a way to buy support for cheaper? Please help ASAP. TIA
Hi,
Renewing support costs less than a full Avada purchase.
If you require hands on support, and in accordance with Envato’s item support policy -> http://bit.ly/1RZmxrr you can renew your item support via your ThemeForest account. You can send in a ticket once you’ve renewed support.
How to renew or extend item support -> https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you any questions about item support or are having difficulty renewing your item support please contact Envato here -> http://bit.ly/1ExeJUl
Also, please see that you add all your purchase codes to your Avada support account so our team can see you purchased multiple copies.
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this, add more purchase codes or (click the chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
For now please check our off canvas documentation to get started and see if that helps:
https://avada.com/documentation/how-to-use-the-off-canvas-builder/
Thank you. – Abbas
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